Pet Food Express

Very nice store. I always get my frozen dog food here. Employees are always nice. I came in on June 6 2016 with my small Pomeranian mix. He’s scared of the floor. The employee Sean was super cool, asking what I was in need of and showing me products. He also got down on the floor with my little man to show him some love. I just want to thank Sean and the other employees for being so cool.

The staff here is AMAZING. I had been going to another pet store that was closer to my house but I walked in today on a whim and now I never want to go anywhere else. As soon as I walked in the door one of the employees greeted me and my pup and brought right us right to what we were looking for. Then afterwards while we were looking at harnesses another employee walked right up and offered to help us try some on for the perfect fit. I hadn’t even asked for help but she could see how my dog was struggling to walk with a normal collar and immediately fit him with a no-​pull harness. So wonderful!
I’ve worked in retail for over 15 years and I can tell when a business is managed well. Every employee we met was prompt, friendly and eager to help us. Great job Pet Food Express, you guys rock! A+++

Well, this is actually a review for the new Pacifica location that I couldn’t find on here! So all pet food express employees are great, but today one named Haley went above and beyond. Thank you Haley for helping me wrangle Coconut and Coco during their baths!

I love this store! Passed by here couple times but never exactly been inside. They have huge selections of toys, collars, and treats! Go and check em out! My pup loves it everytime!

I can’t say enough about how great «Chad» is– and what a fantastic manager he is — I was searching around for «Seresto Cat Collars „ — and the buy“ 3″ and getting» 1″ free options really helps — I called all your locations in the bay area– and all –only had one or two — not four available — finally reaching «Chad» at the 20^th street San Francisco Location– he said he would find the total of «4» I needed– and pick them up for me at other stores— the same day!!! and I told him driving in the city after 3 pm is very hectic— and he said he would have them before 3pm — and he called me at 2:40 pm to confirm they were there and he picked them up!!! WOW!!! if this isn’t going way beyond what is needed — I don’t know what else would be — I will always remember this–
and only shop at this location in the future — fantastic customer service– the best I have ever received!!!

Very nice staff at all the Pet Food Express stores I’ve been to. They have Rad Cat at buy 3 get 1 free which is awesome. Same for canned foods. Love going here-​better deal than the big box stores.

First time shopping for a new born puppy and Patricia was the one to help us out. She answered all our questions and was very honest and patient. If you go there definitely look for her! You can tell she loves animals and her job!

I was very skeptical prior to cominh here for Benson’s (my dog) vaccination.
Everyone was very welcoming and very informative, I was also able to get prescription flea medication which helps me out a lot and avoids me driving elsewhere.
I got their vaccination pack which is originally $ 79, I previously receive in the mail a $ 10 off coupon and they honored it even though it was expired, sweet deal!
With the flyer they sent me there was also a free dog biscuits basket which they gave me :)
I ended up buying some dental treats and they made me aware of their 3 for 4 deal, which I’ll definitely take advantage of it next time i come.
This place has great customer service and really cares about his customers. I definitely recommend this place to everyone.

This is where the story of my dog, Buddy began. Adopted him in front (rocket dog) and we’ve been a fan at this pet store since then. Large selections of high quality food and treats, knowledgeable store clerks.
Very clean store and parking in the back of the store is convenient (but secretive).
Their price is higher than their competitor’s but let me tell you why it’s worth it. I’ve been purchasing rawhide treats from their competitor store just a few minutes away. I’ve been purchasing the same type for over 2 years because it’s «affordable» and only a fraction of the price. Earlier this year they discontinued it because it’s «made in China and they could not verify the ingredient used». Just this incident alone convinced me we needed to select a store that sells higher quality pet food.

If you need flushable litter, well it is in «World’s Best Cat Litter» and when we asked for any kind of flushable litter we were told by 2 young staffers that they didn’ t have any. They never bothered to look and read the info on a variety of brands. So like so many pet stores that have staff that don’ t know the details of their products, I ended up having to go Google it and then drive 5 miles back to get what they had in stock the whole time. What’ s up with all these pet stores and their poorly trained staff? It’ s ok that they are nice, but is it too much to ask that they actually know about the stuff they sell?

Pet food express is always great! I get everything there! Today I had a really bad day and when I got there Megan was helping me out immediately. She is one of my favorites there. She is always happy and always professional! She is extremely helpful always! Thank you so much for turning my bad day into a good one!

We have been here a couple of times after we adopted our little terrier Toni since they sponsor the shelters. The service is always amazing!!! The staff is so friendly and knowledgable. They welcome us and our pooch with open arms and always have great advice. We live in Pacifica but will gladly go out of our way for their great service. Thanks you!!!

My girlfriend just got a puppy and was not sure what brand of food to get so we asked for recommendations from the worker there. Armando recommended me a few brands and was very informative. There were only a few workers available so he was running to the cashier but still came back to help us with our decision. He remained friendly and calm the entire time. Two thumbs up for Armando!

I went to Pet Food Express in the Stonestown area a few days ago and Megan was great! She knew the products well and assisted me in purchasing the correct health care item for my cat. Thank you Megan for your excellent customer service!!!

SO daddy bought the wrong treats for me… again. Ugh. Doesn’t he know I hate sweet potatoes? Of course mommy gave him sh*t for it.
So daddy had to go back to Pets Food Express to buy the correct ones. My favorites are the individually wrapped chicken jerky with NO sweet potatoes (made in the USA). They always buy lots because it’s buy three, get one free for treats (also for food and toys).
I pulled daddy to the box of jerky sticks that was sitting on the bottom shelf, sat down, and gave him the «puppy dog eyes». He grabbed some of those for me too. Ha, what a sucker!
I then got a whiff of the artisan doggie cookies from the cart. I’m fun sized so I couldn’t reach up to take a peek but I know I wanted cookies too. Yah, I’m a heifer just like mommy. So I gave the cart a golden shower to tell them what’s up. Minezy!
Mommy gave me the death stare. Daddy shook his head.
The nice lady behind the counter came over to pet me, and told me, how cute I was. She then gave me an awesome football cookie, the size of my head for FREE.
Yep, I’m quite the lady’s man.
Five paws up, or rather 5 hind legs up!
~Tater Tot, the heifer pomeranian

My closest pet store was out of my cats food, so I went here instead.
As I walked in, I was greeted pleasantly and not in a pushy or fake way. As soon as the clerk finished her sale, she walked over to me to see if I needed help deciphering the raw pet food. I told her that I was fine and thanked her. She then went to help a customer that must have been a regular, because she mentioned that she heard that he was moving out of state. As I walked to the counter, the manager returned from walking a heavy bag of dog food out to a car and she greeted me. She mentioned that if I bought one more bag, that I would get another for free.
I was in and out in less than two minutes and had better service that I get in most retail establishments.
Great job!

If I were a driver it would be more convenient but nonetheless, I appreciate having one located by SFSU campus so I can drop by for dog food on the way home (no pet shops open late in the city) and LOVE their buy 3 get 1 free deal! 4 cans of Wellness for under $ 10?! Amazing deal!
Nice and very helpful staff helped me save money! Just wish it wasn’t all the way at the edge of Stonestown Mall! Most people don’t even know it’s there!

I love this place, and in the past have shopped for my cats here.
This past April, I adopted Winnie, an english golden puppy, and I was in the dark about many things. For some reason, she wasn’t really loving her dry food (despite being a top quality brand.) One of their employees recommended trying raw food, and explained all the benefits. While this route is certainly a tad pricier, they weren’t pushy, and I felt no pressure to buy. Regardless, I gave it a shot, and Winnie absolutely loves the stuff.
Overall, their entire staff is friendly, knowledgeable, and most importantly — patient. I tend to ramble, ask a lot of questions, and I’m pretty chatty. I never feel rushed here.
The fact that they’re all animal lovers is the icing on the cake. Winnie knows when we’re nearby, and makes a beeline for the store once she’s out of the car. She’s a puppy, and tends to jump (I’m working on this.) Everyone is patient with her as well, but I think they’re always pretty happy to see her, so that’s comforting.
One small request — it would be fantastic if you added one of those animal bathing stations. I guess the closest one is in Daly City, so that isn’t so bad.

This location DELIVERS !!! Yes, they do. Just call the day before, or early in the morning and they’ll set it up fro you.
I love that they’ll help me with heavy purchases to my car, litter weighs a ton especially when I stock up.
The staff seems to stay for a long time, I see the same shiny faces which is a good sign in my world view.
Chad the store manager is a peach.

5 stars for customer service! The people who work here really care about the animals. They keep the store super clean and answer all questions with a smile. If you purchase something and it doesn’t work out with your pet, you can bring it back for a full refund even if the package has been opened. Just save the receipt! They also host many adoption showcases here for dogs that need homes. So wonderful of Pet Food Express to join in with the community to help find good homes for all animals in need. A+!!
Only suggestion: they need more disabled parking spaces and more 30 minute or less parking spaces. There are some of these designated parking spaces that are close to the entrance of the store but it’s simply not enough these days.
The parking lot has literally been taken over by the new City Sports gym that’s recently opened. It’s not fair that these gym people are parking in the 30 minute zones yet staying in the gym for hours on end. City Sports has two parking lots (front and back of gym) yet they have overloaded all the parking spaces meant for pet owners who are trying to get into Pet Food Express safely with their animals.
And these gym people double park, and drive reckless in front of Pet Food Express! Not cool! Be cautious when bringing your pet into the store. These gym people drive like maniacs without any consideration for others or animals.