Public Storage

The person at the front desk is cool.

Marie was extremely helpful in understanding our moving needs. She recommended the appropriate products for us, and was friendly to boot. We will definitely come back here for our boxing needs!

I have rented storage units for more than 12 years and I have to say the staff at this location is fantastic not to mention the property is cleaner than most. Brandon (manager) is great and Marie is always friendly and super helpful. We recently had to move units because we needed a larger space. She helped us find the right size and made the transition to a new unit seamless.

What has happened to this location? The workers used to be polite. Please retrain your workers. They lack professionalism. And they sorely need training in ableism and diversity.
Ignorance is no excuse.
I have been a loyal customer for 6 years. Never had a problem until now. I will very soon, no longer do business with Public Storage. One bad employee can cost you business.
Management needs to be more cognizant of how their employees act when they are not around.

The storage facility is alright — but they don’t let you pull in a truck. So, it takes much longer to load your stuff.
My main feedback is on the staff — they are rude, extremely unfriendly and don’t give you the correct info. When I was moving my stuff, I asked them about pro-​rated rent if I leave the facility sooner and the staff said ‘no, you need to pay full month even if you use for few days’. But actually the policy is they will pro-​rate if you leave before 10^th! I left before 10^th but they did not do pro-​rate because I paid on time on 1^st.
And when I asked about this to the faculty manager, he was super rude. Did not even try to hear me properly. Just said you should have read the agreement.
Will not recommend this storage to anyone!

Good price and strategic location for the working man in the city. Was a pleasure dealing with Brandon :)

Brandon and Marie are professional, helpful and friendly. They run a ‘tight ship” and I like it that way — and you will too:
1) Absolutely SECURE. You’re assigned a unique code to access your unit. No funny business with folks roaming around if they don’t have a code.
2) Kept CLEAN — Floors, office, parking, storage areas, restroom — always clean when I’ve been onsite. Yes, they have a restroom — for those long days of hauling and storing, that’s a big plus.
3) Awesome LOCATION — For those living in SoMa, Mission Bay, FiDi.
4) Ample PARKING — There are at least 8 parking spaces inside the facility. The folks in the office will guide you to the best spot, knowing some folks will be onsite longer than others. In the eight years I have rented here, I have *never* had a problem with getting a spot inside the facility.
5)Variety of SUPPLIES (for sale) and flat bed TROLLIES (free) are available during their office hours.
6) HOURS — 6:00a is plenty early to gain access to the storage unit. For those complaining they get shooed out at 6:00p when the place closes — would you think twice about arguing with a retailer when they close? This is a professionally run business.
For those who complain that there are no trash or recycling bins… can you imagine the mess they’d have on their hands, not to mention liability? I’d rather pay less for rent and take care of my own trash/​recycling.

I had the pleasure of being helped by Ai’ana and Eddie. Both were super friendly and helpful when I went in. I originally was looking for a 5’x5’, but then I thought it might be too small. Eddie showed me a 5’x7’ and was able to tell me how much it was (only $ 1 more than the 5’x5’). I was renting for my company, so Eddie suggest I get a fiduciary agreement so that the unit is in my company’s name, not my own. Way to look out for the client! Ai’ana was funny and friendly when I went to sign the lease. I can imagine how this sort of job gets really old really fast, but they were both extremely personable and professional.
The facility is in a great location and seems to be in really good condition.

Ai’ana and Nicole were great to work with. I’ve had issues in the past with bill pay but Ai’ana hooked it up and made my experience very easy! Super nice ladies who made a possibly dreadful experience, quick and easy. Ai’ana and Nicole are the best in the business!

The staff needs to be FIRED.
I expect a call from the owner, due to the horrendous treatment by the staff.
We rent a $ 500 a month unit, and the male employee, Brandon, yelled and cursed at us (he used the F-​word) continuously. The owner should not allow this behavior. He was in a rush to get out before closing time — 5pm on Saturday. By time, we we’re out the door and on the street, it was 5:01pm. We did nothing wrong.
GIVE YOUR $$ TO PEOPLE WHO DESERVE IT.
UPDATE: I, in turn, received a negative comment on Unilocal from Kim J. who works there. She wrote:
Kim J., Mission, San Francisco, CA (9÷19÷15)
Very bad customer service house keeping manager has no home training would never stay here again
Kim, who works with Brandon, should be fired for retaliation: creating a false post (she never stayed at our 4-​star hotel). And she should be fired for poor grammar! I keep leaving voicemails to management (higher and higher up) but they never respond. Keep this mind when using this facility: their employees will fabricate lies about you in social media.

Working with Nicole and Israel today was a pleasure! You’ll be hard pressed to find better customer service in the city. They both went far beyond the call of duty. Furthermore, Nicole is incredibly funny. If she ever leaves the storage industry, she has incredible potential in improv!

So, I dropped the ball on moving, and found myself scrambling to get stuff into storage, without paying an arm and a leg. Ended up at Public Storage, where Israel was ready to help. Showed me the unit, got the boxes and was so much help. A m a z i n g.

I move large boxes in and out of my units at least once a day. Israel is always more than helpful and has a key for a rental cart ready for me as soon as he sees me pull into the parking lot. I never have to wait. Everyone on the staff is always helpful and friendly. Great place to store your stuff in SoMA.

Have been here for 2 years. Rent has gone up twice so far (hence only the 4 stars). Location is great for my husband and I. Have never had any problems with staff. Went in today to pay bill. Israel was very friendly…(…more so than others in the past.) I’d give him 5 stars! Thanks for your friendly attitude today and hope to see you at an upcoming Giants game!!!

Went in today to get a storage unit to house my things for a few months. Nothing special– just storing boxes and a bed. Easy, quick and simple service by Isreal. Was in and out with no hassle!

The place itself is fine. I mean, it’s a storage unit what do you expect?
Two cons though:
Parking can sometimes be a nightmare because of the weird layout of the place.
Rent increases are getting ridiculous. This time around we have a $ 20/​month increase. We’ve seen a steady jump at least every 6 months since we began renting 2 years ago. Now up over $ 50 from what we paid in the beginning. Any higher and we might as well just move to a bigger apartment.

I needed a place to store my things in the city, and this place happened to be pretty close to where I live. I came by and it wasn’t too busy and the workers there helped me out as soon as I got there. I brought my own padlock for my storage unit but I’m not too sure if you have to buy or they give you one. For your convenience, they let you borrow out carts that you can use to roll your things into your unit. Overall, good service and they are glad to help you out!

Best most efficient experience of my entire move. This is my first big «adult“move and I was really trying to do it smoothly and Israel made it happen. Talk about gettin it done, he understood my urgency got me to my unit quickly and explained the entire contract to a t. And it’s SUPER CLEAN. These folks are the tits. Thanks Israel !!!

The service has materially improved. The location has not. The logistics of the place remain awkward, but I have reluctantly secured a space here.
Getting in and out is not easy.
The place is a little dirty.
The people there are worlds away different (better) than my last experience years ago.

Cons:
Staff is rude and impatient. The building closes at 6pm and one staff member threatened to lock me and my vehicle in the facility if I couldn’t finish packing and leave immediately… it was 6:01 and I left the facility at 6:03.
A staff member badgered me to leave the facility as I idled in the exit lane for a few minutes taking a phone call even though no one was behind me. She then proceeded to write down my license plate #.
Staff could not open the office on time due to a faulty key meaning I had to hand carry a couch to my vehicle.
Parking is limited and often already occupied.
Pros:
Great location for Soma, FiDi, South Beach, and Mission Bay residents. Relatively quiet street and easy access.
Units are clean and easy to navigate
Elevators are fast and plentiful