Puff Puff Pass

While visiting SF I stopped in to review their selection of vape pens, and after a great conversation with the two guys working I decided to purchase a Nimbus.
Fast forward two days, I’m finally back home to Seattle and was excited to try my new toy for the first time. I plug it in to charge and notice that the battery unit on the device is showing no life. I waited 2 hours for it to fully charge hoping that this would change but nothing happened. I tried multiple different techniques for getting my nimbus to work but had no success.
The very next morning I called the shop to arrange for a refund and was told they its against their store policy to give refunds and I would have to send it back for them to review. I then explained that I was purchasing this for a special Thanksgiving dinner and I couldn’t wait up to a week for them to review and replace and I would rather just have a refund so I could purchase close to home. The «co-​owner» then proceeded to blame me for being inpatient and living in Seattle and would only give me store credit. The conversation went in circles for the next 5 mins, so I just decided to count my loses and work directly with the product manufacturer.
Double-​Check all the purchases you make with these guys because even if the purchase is defected they will not refund you.

Great store, got hooked up on a nice recycler since the owner was in a good mood.

I live the displays here and the guys know their stuff, I bought a herbal vaporizer here and it was great .
When I come here and I’m just in the area the choice of wraps .
I also like the vaporizer they recommend that I decide to buy for my e CIG suggestions

Great selection of bubblers, pipes, and bongs. The service was great; everyone was very helpful and chill. Also a huge variety of clever stickers which is a plus. The best part is the location because it’s on Haight Street and really close to Amoeba.

I had been a smoker and a dipper for over 25 years and i knew i wasn’t ready to completely say goodbye to nicotine and was curious about vaping. So, about three weeks ago i walked into Puff Puff Pass a little nervous about what to expect
From the moment i walked into Puff Puff Pass, i felt really good energy from professionals that really care about what they’re doing and know their craft. They were beyond helpful and without any judgements which immediately put my mind at ease.
They walked me through options, educated, fostered and even therapeutically supported my transition off of tobacco and were truly proud of me for taking that step.
I personally dealt with Sam Fish, who is just an all around smart, lovely person and i’m sure you’d get the same treatment from others that work there Isa, Marisa and John.
I have since been back to upgrade to a more sophisticated device and Fish had my back through the process.
if you’re self conscious or trepidatious in any way about taking this step, these are your people.
Thanks again – i’ll see you soon.
–Mark
Ps John, thanks for the tip on the new Mountain Dew flavors.

Hands down the best service I’ve ever received in a smoke shop. I came in with two of my friends who were interested in buying grinders, the guy helping us was extremely friendly and informative. I was not there to buy anything, however the doob tubes caught my eye and I just had to get one. My friends each bought grinders and one of my friends bought a pipe. Overall a great experience! I didn’t catch the guy’s name who was helping us but he was really tall with a cool beard and super chill.

Only went in to get a pipe. Had an amazing collection of pipes, bubblers, bongs, vaporizers, lighters, etc. Will definitely go back to get a vape pen

Have you ever walked into a place and had no knowledge about any of the items they carried? Only to be ignored or shunned like you had the plague ?
Will not here. Sam and Esa are two of the friendliest guys I have ever met. Their product knowledge and outgoing personality are top of the line.
They took the time to listen to my needs and direct me to exactly what I needed (not the most expensive product either). Literally told me I didn’t need to spend crazy for what I needed.
Cool store, great selection and dope staff.
5 stars guys keep it up !

This place is exquisite!!! I was shocked to find so much inventory when I walked inside. The people working there are extremely nice and knowlegable. The younger gentleman in the baseball cap with a dolphin on it was extremely helpful. I think he was one of the managers. You can tell he really cares about customer service. This is the best smoke shop on Haight street by far. The use of the neon lights inside of the store give it a great ambiance. I absolutely loved the Goofy poster on the outside of the store. AMAZING SHOP. WIll be back…

This place always has a great selection of glass. However, the customer service is a disgrace, if you have questions don’t ask them here people!
Seeing as how there is so much competition on Haight for smoke shops you’d think that their customer service would be on point but I was happy to find a place nearby that did help me spend hundreds of dollars!

Very knowledgable staff, very kind and humble staff as well and I never say that. They took the time to help me, answer all my question, and never pressuring me at all to purchase anything. Have come here now since they opened on the Haight for all kind of needs and they’ve only gotten better over the years. Very friendly, very helpful, positive guys!

Let me just say, excellent service. I have only been here once, but in that one visit I had a great experience. I came here while on vacation a couple months ago and had my mother and my girlfriend with me. My mother went in the shop looking for a present for me and my brother, but didn’t know anything about smoking/​Glass/​etc. While I was outside with my girlfriend and son the young lady at the counter could tell my mother was completely lost and was more than helpful to her. I came in shortly afterword and talked with the young lady. And told her we were on a budget and she picked out two perfect $ 15 glass mini bongs for me and my brother. Didn’t try to up sell us or anything. We chatted for a little while with her and the other guys behind the counter and found them to be extraordinarily helpful. If I didn’t live in Orange County I would make that my home smoke shop. I will be returning soon.

Thanks to Fish for the hook up! Great customer serves. Awesome prices!!! Love the store.

Staff was unprofessional and arrogant… diden’t feel like they earned the position, rather it was handed to them.
I was treated solely as a customer rather than as an individual.
Prices are high for the area, but selection is extraordinary.
If you have lots of money to spend on quality glass, then I would recommend stoping in for a look.

Great smoke shop. My cousin lives 2 doors down and we just decided to stop in to see that they had to offer. Great selection of pipes, bongs, bubblers, and tons of other smoking accessories. Prices were great for the location. They could easily charge 15% more for everything and they could get away with it.
Sure this place is a little touristy for regular visits, but they have great stuff, and the staff was pretty chill. Cheers guys.

Awesome staff, great prices, and amazing inventory. Will definitely be coming back here a lot. I stopped by to pick up an new oil rig. I opted for the cheapest one to see if it’s worth investing in an expensive one in the near future. I walked in and was immediately greeted by everyone in the shop. The guy showed me the different kind of rigs and suggested a good torch. I was in and out of there in no time

This place is great. Clean and Organized and there’s a cute girl in there that can tell you everything about all the pieces. Don’t want to blow my own cover but I walked in for the first time last weeknd and spent about an hour and a half in there. Good selection of pipes and vapes

I was visiting san fran with my wife, and stopped off at this shop to get a replacement for my easy vape because it had a chip in it. The guy went to the back to get the replacement, and i opened and looked at it before purchasing. Later, after I had driven back to Colorado, I discovered that they had covered up a large chipped piece with the rubber tube. Great, I bought a chipped piece to replace a chipped piece.
It doesn’t take much effort to discover they have done this to a number of other people. If they want to take responsibility for their bad practices and the expense of shipping me a replacement they can send me a message on Unilocal and I will remove this, but otherwise potential customers should consider their reputation for selling bad wares before purchasing.

Loved this place! Had to pick up a pipe at this historical crossroads and the guys in here were super nice and helpful! Had decent prices on their merchandise!

Ok selection, bad customer service (hella attitude). Piece I bought was messed up. Hole is «pinched» inside. The hole is too small to even stick a needle through which makes it impossible to clean.
Pissed that I chose the piece… pissed that they had the piece to choose. lol.
Won’t be back! GOIN BACK TO BERKELEY for the good stuff :)