Absolutely disgusted! My husband and I were there for one drink each at the bar at 5:30 pm on a Friday. Total $ 26. With tip, $ 31. We were charged $ 100. On our credit card and called the manager twice to get back to us regarding this ‘oversight’ on their part. No return call– nothing. Then 4 days later we were refunded $ 100. and then charged $ 69??? Wtf kind of scam is going on here? Not only will we not be returning, as there are an abundance of other places much classier than this, we will be calling visa to correct this huge discrepancy, tell all of our friends and business associates that that this bar will steal from you. Never trust this bar with your credit card… Ever! Management needs to go. This place won’t exist much longer if these illegal practices continue. Looks like many others have experienced the same issue.
Elle T.
Rating des Ortes: 2 San Francisco, CA
I really want to like this place but we’ve been here for 40 mins now and don’t even have our drinks
Kaitlyn B.
Rating des Ortes: 3 San Jose, CA
This was a cool place to check out and people watch for a while. I would definitely recommend making a reservation ahead of time to guarantee that you can have one of the private tables to sit at. The drinks were good, but a little pricey. The staff were friendly and the ambiance was nice(apparently the wood on all the walls came from one redwood tree!). There were these pictures/screens on the wall that look like portraits of people looking around the room staring at people, which didn’t seem to match the overall décor of the bar.
Callie W.
Rating des Ortes: 1 San Francisco, CA
Me and my friend went In for a drink and appetizer. The bartender asked for my card to hold the tab. After we were done I checked my account and they had authorized my card for $ 100! With out even telling me! I then asked them and Tony the bartender proceeded to tell Me that it will fall off after they post the charge and that every hotel bar does this and argued with me. Which is very untrue! After they posted the charge it was defiantly not off my account. I then asked the manager about this and she argued with me as well! Since both of them were no help I went to the mod of the front desk and did nothing as well. He’s horrible with people did nothing to fix my problem. I Work in hospitality and tell all my guests the amount I’m going to authorize their card. I then talked to Aunie who did nothing as well just took my tip off. In hospitality shouldn’t the guest leave with their problem resolved?!? WHATHORRIBLESERVICE! I will never go back here or recommend this place. Hire new management they have absolutely no idea what they’re doing!
Edwin C.
Rating des Ortes: 1 San Francisco, CA
This place sucks — trying to order a few bottles of wine for my party but the waitress just keeps walking by me! They seemed overwhelmed here, but shouldn’t they be used to SF crowds by now!!! They even got my GF’s bill totally wrong; charged her credit card almost $ 300 that she never ordered! Don’t come here unless you have cash & a lot of patience.
Dining D.
Rating des Ortes: 2 Las Vegas, NV
Ruined! I miss the piano and class that used to inhabit this space. The beautiful redwood remains, but that’s all there is. I suggest popping in to see the wood and moving on. The stuffed olives are bland and not worth even the happy hour price. The crispy brussel sprouts are sopping in a vinegar sauce — disintegrating the crisp.
Feedback M.
Rating des Ortes: 2 Fremont, CA
Liked the décor and the crowd. But music for a special event was Meh . Its not house, rock, pop or hiphop. The DJ was churning his own piece of trash. I was there for Halloween event, while the dancers were good, the music itself was a big turn-off . The crowd was mostly sloshed and did not care about the music, infact some of the drunk ones did not even sway. DJ –Take a cue! Also, there were a lot of «placed» escorts, very obvious
Craig S.
Rating des Ortes: 1 San Francisco, CA
Okay Thursday night and semi-crowded. Bartender was friendly enough. Ordered a «top shelf» margarita with a reposado tequila, Cointreau, rocks, salt and a glass of «Seven Daughters» Pinot Noir. Price? $ 20 for the margarita and $ 17 for the glass of wine. Quality? Quite possibly the worst cocktail I have been served in at least five years. Cheap blanco tequila, no Cointreau and treacle sweet. Wine was literally undrinkable. Paid the bill, added a $ 7 tip and walked away from from that two full glasses of foul swill as quickly as we could.
Nina Y.
Rating des Ortes: 3 San Francisco, CA
I’ve been here a few times and this time around I got here during happy hour! I had gotten 2 different drinks here most recently. I super enjoyed my pineapple express — fruity! One of the best drinks there — definitely order it! I also got to try the guava margarita… and well I didn’t like that one as much. It was definitely too smoky for me, but if you’re into that, it’s a good drink. Service was spotty to say the least. It wasn’t great, but it really wasn’t too too bad. They definitely asked a lot if we wanted a drink and then were nowhere to be found when we finally decided we wanted another drink. Overall, the atmosphere is nice and good place to get a drink if you’re in the area or staying at the particular hotel. Protip: get the pineapple express! So good.
Mika D.
Rating des Ortes: 5 Anaheim, CA
One of the best places to grab a drink and hang out when I’m in the area.
Stefanie C.
Rating des Ortes: 2 San Francisco, CA
Redwood Room is located inside the Clift Hotel. The lounge has a classy(and classic) feeling to it. This is not my usual vibe, but I came here upon invitation by a friend. On my particular visit, there were art pieces by Gustav Klimt rotating on the screens around the room. Klimt is my favorite artist so I was fangirling on the inside! Well also on the outside. As the evening progressed, these screens eventually turned into portraits of people whose eyes moved. How freaky! In terms of drinks, I started out with the sangria, which was way too sweet. Later I got the Guava Margarita which was okay. Not what I was expecting. I would not order that cocktail again, but I was jealous of my friend who ordered the Pineapple Express. That drink was frothy and delicious! I got annoyed because our waitress checked on our group literally every 10 minutes and kept asking if we wanted to order food or more beverages when we clearly did not want to. Stop being so pushy! Eventually when we did want to order more drinks, she was nowhere to be found. Whoops… anyways I would probably not come back here again unless invited. It would be more for the loungey experience with friends than for the drinks, atmosphere, and service.
Yumi K.
Rating des Ortes: 1 San Francisco, CA
We got approached by escorts in the bar many times. I heard people say customers in the bar sometimes mistake a normal girl to an escort. I was mistook by some customer when I was alone. Then the customer complained against me because I didn’t want to talk to him. The bar accepted the guy’s complaint over mine and they don’t apologize for their staffs acted rude because of that. Some girl friends told me they were mistook by the guy customers there too. The entire experience made me feel unfair and unpleasant
Food L.
Rating des Ortes: 5 Manhattan, NY
Very romantic, intimate feel with an artistic flare. Beautiful bar with excellent service. I interacted with 3 bartenders and all were very nice and attentive. Jackie in particular was great! Bottom line — great place to grab drinks pre-dinner /post-dinner or if you’re staying at the Clift. Cool spot.
Steve W.
Rating des Ortes: 5 Westlake Village, CA
A great place for a cocktail … or a few. Came in here in the afternoon and hadn’t been here for years. Much quieter mid-day(thankfully). The night time energy is awesome but we just wanted a place to relax and chill out. This is one the classic SF hotels and this bar is among the best.
Sharon K.
Rating des Ortes: 3 Arlington, VA
My boyfriend and I stayed at the Clift Hotel so after dinner we decided to check out the higihyl regarded Redwood Room before heading up to our room. The ambiance is great and the crowd is lively. Great music and great drinks. However, considering all the hype and hoopla, I was expecting… I don’t know what I was expecting but I had high expectations. I feel like this is no different from one of the cosmopolitan lounges in DC so it didn’t really set itself apart in that regard other than the interior decorating. Also, unless you have a table there it’s kind of like why go there?
Natalie B.
Rating des Ortes: 3 Pleasanton, CA
Beautiful, creative, and dark ambiance. Sexy chill out music. Mediocre cocktail service from girls in flip flops and mini dresses with boring attitudes… not one smile. And last, if you’re looking for someone to take back up to your room, there are lots of working girls frequent. bless xxx
Elfego S.
Rating des Ortes: 5 Revere, MA
This place is the place if you wanna feel like a celebrity. Great atmosphere the drinks are superb, just a great place to have a few sit back and relax or meet new people all together. Great to know that if you are staying at the Clift that you have a great night time bar that you don’t have to leave the hotel to go too.
Michael H.
Rating des Ortes: 3 Cherry Hills Village, CO
Fun place for a drink. Not so sure about the music in the background but the«living» photos on the walls, the dark room, the scene, the drinks all combine to make this a fun short stop. Bring your gold card along, it is pretty expensive.
Loli L.
Rating des Ortes: 3 San Francisco, CA
This was an awesome place to feel short. Hella tall guys in this place. Reminded me to call my single friend and ask her if she’d ever been here. Hella guys in here. It was packed, so not the sort of place I’d suggest if you’re claustrophobic — but even if you were, I’m sure the moving portraits would be a worthy distraction for a bit.
Nick R.
Rating des Ortes: 2 Russian Hill, San Francisco, CA
I sat in a really giant chair in a hotel. That’s what I tell people when they ask me how the Redroom is. There really should be more to say and there really should be more positives but for all the pomp and flair that goes into a night at the Redwood there really isn’t much substance there. The entrance is like that of a red-carpet night at the Oscars. There are lights and limos out front dropping people in fancy Tuxes and dresses off. It is also linked to a hotel so the patrons of the place are also going in and out. There are bouncers and a line at times just to add to the hollywood feel. Once you are inside though things start to feel like there was an amazing frosting on an otherwise normal cake. There décor inside is fun and the huge chair and chaise lounges are great for pictures and looking silly. Past this area is the actual bar which is actually very upscale. There are a lot of blazers and heels and it seems like the place to bring your sugar momma or make your sugar daddy take you. Either one is fine and you will find both there. The drinks are absurdly priced even for San Francisco. I get paying for an experience and with prices like these you are sure to only be surrounded by people that can afford to spend this type of money on drinks but if that is your idea of fun we likely wouldn’t be in the same place anyway. It is worth going for the experience once but after that I can see no reason to come back here. The drinks are done better and at way better places in places right down the street and once the novelty of the upscale décor and glamour wear off there really isn’t much to offer.
Wing L.
Rating des Ortes: 4 Walnut Creek, CA
This bar is part of the Clift Hotel in the city. A little hidden when you enter but head towards the(loud) music and you should find it! You can reserve tables here ahead of time so you have a place to sit with your group. Ambience is pretty great, but it gets pretty loud in there. There was a live DJ and live music playing the night we were there(a Thursday evening). It wasn’t too crowded around 7−9pm. It was a little hard to have a conversation across the table since the place was so loud. Fun fact: At one point of the night, the paintings on the walls change into portraits of people and they move! The people will move their head ever so slightly and even blink. Check them out and keep your eyes peeled — don’t blink!