Regina European Skin Care

I already wrote one review many years ago. I am still using Regina as my esthetician and I am her loyal fan. Her facials energize my skin. Also, I love the Eminence Organic products that I get from her. Herbal Eye cream plumps up the skin, reduces wrinkles. General face cream makes my skin look younger and smoother. I use different kinds. The creams that works for my skin might not work for anybody’s else, since everyone’s skin is unique. Regina recommends the cream that’s works best for your skin, since she is a professional and she knows skin types (she doesn’t push to sell them). Also the best part is, if the cream doesn’t work for you, you can bring it back for return or exchange.

I had a great experience while getting my facial with Regina! She took great care of my skin. I’ve always had nagging skin but since I came a few times there are no more blemishes :) I’d absolutely recommend her for awsome care.

I discovered Regina through Lifebooker and had a facial plus microdermabrasion session with her. At the time, I was suffering from numerous breakouts and oily skin which I couldn’t seem to fix with my regular skincare regimen. Regina meticulously performed extractions to unclog all my pores and all my acne virtually disappeared! She also advised using a serum which I have started doing night and day and weeks later the breakouts have not returned.
Definitely going to go back to her again for future treatments.

Great no frills facial by Regina. She completely and patiently unclogged my extremely clogged pores, gave a super facial and didn’t try to hussle me into buying a bunch of expensive stuff I couldn’t afford.

I had a horrible experience with this lady. She is condescending and plain rude. I had an appointment at 4:00pm. I felt I was going to be running late so I called from my car about 15 minutes prior to my appointment. I was able to make 8 MINUTES late to the appointment. I entered the place and found a lady sitting in a chair casually reading a book in the reception room. she looked at me up and down and didn’t say anything. I had to ask her if she worked there; I was finally asked to sit down. She started asking me questions and I answered to the best of my knowledge. I mentioned the treatments I had had done in the past and she was very negative about everything I had to say. She never gave me advice nor make me feel welcomed at any time. After 5 minutes of a pointless conversation, I decided to leave. I felt as she was doing me a favor instead of being glad to provide a service. I called her back to give my feedback and so that I could return the voucher I had purchased and she was equally rude and plain careless and condescending. I will never, ever come back and I will make to pass the word about the way she does business.

I’ve been going to Regina for about 7 years! She is very kind and has always been very interested in me as a person, not just a customer. i don’t even live in San Francisco anymore but i visit a few times a year, and each time, i visit Regina. My face improved immediately when i began seeing her. Now that i can’t see her as often, i feel like my complexion has suffered a little, but she keeps me well-​stocked with some top-​notch skincare products. They are not cheap, but quality usually isn’t. Most of the people here who were disappointed in their experience seem to have expected a glass of champagne for the price of a Schlitz. It is neither. If you are looking for a posh spa, Regina’s is not it. Her office is small and a little cluttered, but that’s never bothered me or struck me as unsanitary, and located right off Union Square/​Powell BART stop. Great location! Great experience! Great complexion!

I bought the deal on Lifebooker for the microdermabrasion and facial. While Regina herself was sweet and a real nice person to talk to, the place itself is somewhat a hole in the wall (a bit nicer maybe). She did the microdermabrasion and then came the bad part, the facial. She put some mask supposedly to cleanse skin and prevent breakouts, but that thing ended up stinging my skin for a few hours. So while this wasn’t right for me, I am sure it might have been a different experience for someone else. Overall, ok experience.

When I saw a deal on Lifebooker for 3 waxes for $ 55, I thought it was too good to be true! I instantly purchased the deal (instead of just one wax for $ 20) and should’ve known better…
Kudos for being a small business owner, and being engaging during my waxing experience, but that’s all I’m giving 1 star for! Regina was a pretty nice lady, but that’s the only positive I can divulge.
Despite the luxe location by Union Square, the «day spa» looks more like a medial dentist office, except even that would have more decoration and design. The spa is in fact operated solely by Regina herself. The room was bare white, and the shelves had dusty and old looking products on them. The place really didn’t look clean at all, and the microdermabrasion machines (or whatever they are) looked like they were from the 70’s.
The real clincher was when I saw the waxing pot. It had a HUGE clump of old, hard wax inside of it with two USED sticks just poking out of it. The pot had dust all over it with what looked like years of melted wax dripped down the sides. She only used ONE wax stick on me throughout the whole procedure (ew for whoever went after and before me!) and it was so unsanitary. The wax was hard, and she would tug at the wax at least 3 – 5 times before actually yanking it off.
I went for a Brazilian, and she left my entire «inner» area hairy, and parts of the back door area, and asked me if it was enough. That’s definitely not what a Brazilian is. The best part is that her nails were a little on the longer side (and she had chipped polish, didn’t look clean) and she was tugging off the small parts of wax left on. Pretty sure she snagged a part of my girly area, and it wasn’t in a feel-​good way.
She also left the door of the treatment room cracked open about 6 inches… the entry way was right there! Someone walked in during my wax and she got up to shut the door. Privacy, much?!
I know she does facials for the most part. She should stick to those. Unfortunately, I will not be back and will make sure my girlfriends don’t come here. I knew the deal was too good to be true. I left with chafed skin, wax stuck on me, and will surely NEVER, ever cheat on my regular waxer ever again. Lesson learned.

A couple of days ago I had scheduled appointments for my Mother and I for facials with Regina. I have been to other places for extractions and always left bruised or broke out badly, but Regina has a light hand and got all those trouble spots and no breakout. My Mother who is also hard to please was very happy with the results. I will definitely go back for another facial and take Mom too. Regina, Thanks Again.

I bought this facial deal off of lifebooker! Buyer BEWARE! Ok, where do I start? First, I’ll say it’s my fault for allowing this pushy woman to lure me into her bizarre 7^th floor jainky «spa»… By no means is this a legitimate business. I called to make an appointment which I admit I had to cancel the first time but, swiftly rescheduled. I made an appointment for ⁷⁄₁₉ which she pushed back 30minutes the day of, understandable. The elevator doors open and a blank sterile hallway awaits me and I’m thinking «0.k., once in the spa it will be more relaxing» NNOOOO! There is absolutely no music… not even like soundscapes? Her lobby was what looked to be the entry way of an abandon apartment with phone cords strewn about, the pictures that are propped against the wall I’m sure once long ago were meant to be hanged, the Kmart folding chairs were dirty and absolutely rickety!
She quickly begins to tell me that I should get a different facial from what I bought and after listening to her persistant bull for 15 minutes of being there I give in because I have things to do and quite honestly I thought the place was CREEPY.
The facial: I laid there while she insulted me rubbing my face with what smelled like basic Jergens brand lotion for thirty minutes?! Ok, odd? I’m laying there noticing all the jars of beauty goop are half open and spilled over. There is grimy crust on the light and her machines/​tools. It’s a dirty place. I couldn’t even relax because I was afraid I was going to get some fungal infection. Really, ew.
The payment: I bought this deal on life booker for a micro-​current facial for $ 45 I thought I would tip on the full amount and be on my way. No. I was told I need to give her $ 30 extra dollars plus a tip? Are you f*#&ing Crazy? My appointment was to be an hour with a micro current treatment? Regina said I would prefer a microdermabrasion treatment – what I received was a 30 minute face rub, eh what?
Anyway she proceeds to explain that I need not give her my life booker receipt which was pulled up on my phone ready to go and that I mistakenly paid only life booker and she won’t redeem her end of the payment?!? Where’s my damn refund please!
***btw I have a bruise on my face from her***
This woman is crazed. Do not go here if you value your skin and time! Negative stars

I have going to Regina for several years now and she is trully the best!!!

I got an amazing facial today from Regina!!!
After reading all the bad reviews I was very skeptical about her salon. But after all I was very pleased with the results.
Regina is a very knowledgeable aesthetician. My skin feels great after her facial.
I will be back.

I also bought a Bloomspot deal for a 90 minute facial. I had no problem scheduling an appointment on a weekend, and I thought Regina was professional. I left my appointment with my skin feeling much better than when I went in, and much more relaxed. However, my 90 minute facial only lasted 45 minutes, and I must say her office is a bit on the messy side. It would be a stretch to call it a spa. I feel like I got my $ 50 worth of the Bloomspot deal, but it definitely wasn’t a $S110 value.

The place was a mess and she gave service much short than how it was supposed to be. She was not friendly on the phone, and she was not happy when i decided not to buy any of her products.
If I ever see her again, I would suggest her not to work in service industry if she hates serving people so much. Good thing is I will never walk into her Spa place again.

I bought the bloomspot deal for the 90-​minute facial AND microdermabrasion and after my first visit, thought about sacrificing the second certificate just so I would never have to go back there. Here are my main complaints:
1. I bought a 90 minute facial that only lasted 45 minutes. When she said she was finished and I said but it is only been 45 minutes she just said, but I am done and it was over.
2. The place is a MESS. All of her jars of product are left open and the shelves are covered in dust. I made the mistake of folding my jacket and sitting it on a table and then realized it was ruined because it was covered in sticky parafin wax.
3. The microdermabrasion made me break out like a teenager in mid July.
4. She talks the whole time. If you are not European (or especially, Russian, like her) then you leave feeling like she looks down on you.
5. Major PRODUCT PUSHER. And the products she tries to sell you are covered in dust and have clearly been there for eternities.
6. Her last appointment on weekdays is 4pm so if you hold a regular 9 – 5 job you have to take time off to get there.
7. Scheduling with her is a nightmare because she only does it by phone and she NEVER answers the phone.
Overall, if you decide to go then GOOD LUCK.

LOVE this place, love her products, she does such a great job with extractions that all those little nasties around your nose end up cleaned out. I have very sensitive skin & I never have a problem with whatever she uses & really enjoy the massaging motions she uses in her facials. She goes the extra mile during the facial & it really is a fantastic experience. I almost prefer her facials relaxation-​wise over a massage.

Called Regina a few times regarding a Bloomspot deal about a facial and she finally returned my call. The first words that came out of her mouth was «if you’re in the same business, I can’t tell you any information». What the hell? No «Hello, how may I help you» introduction. I was completely taken aback by the rudeness of this woman! She didn’t even know what I do for a living but assumed quickly that I was a competitor!
But even so, as a small business owner, never be rude to your customers or new customers who are inquiring about your services! I replied back by saying «no, I am not in your type of business» and again, she replied with «I cannot give you any information about my *facials* if you work in the same business».
Finally irritated about her accusations, I said, «I just want to know more about your microdermabrasion and what it entails». She huffed and puffed, and eventually told me «it’s a machine». Again, what the hell?
Finally, I just said «No, thank you» and hung up. Couldn’t even get past the accusations to make an appointment!
And just so you know, I’m a personal trainer, who has her own business :-)

I highly reccommend Regina for facials! She is very attentive and tender during her treatments and my skin is left glowing for days! I have had many facials over the years at expensive salons and I was pleasantly surprised to find Regina’s to be the best so far. She is also very nice to talk to and will listen to your problems and offer wise advice at no extra charge! Even though I have to drive from San Mateo into Union Square to see Regina, it is totally worth the effort since my skin looks and feels younger and fresher for days!

Regina has been giving me facials for almost 2 years now. She has a ton of experience and expertise. She has helped my skin through deep cleansing and relaxing facials. The brow work is also fabulous. I love the Eminence product that she carries as well.

The demeanor of this lady whom surprisingly is the only worker at this spa, is unforunately horrible. She is rude and unprofesional to say the least.
It seems like her priority is business and secondly the customer.
My situation seemed to be to good to be true and it turned out to of course be true. I purchased two $ 50 certificates from a company named C.A.P Inc.
They are a PR firm that sends out sales reps to businesses and try to sell you these ultra low spa packages.
Before I purchased I confirmed with the business with one simple phone call than I «Yelped,» the business. There was only two reviews and they were all positive so I purchased them as gifts.
That was the easy part because trying to make an appointment was just the beginning of these regretful purchases i made for $ 100 bucks.
Since this «Regina,» lady is «owner’ /​Receptionist /​manager and the only person on the premises it took her a while to answer my call then when anwering put me on hold than listen to what i needed just to tell me that she need to call me back, I asked if she needed my number for her just to say that it was on her caller ID.
I didn’t here back from her for roughly 5 – 6 hrs. So I called again, all she tells me is that she did call but the number was incorrect. Not to argue with her I basically asked what her availability was for the upcoming weekend she was of course booked but was able to squeeze my Mom in for 30 Min 2 days later at exactly 1:30.
Thurs arrives and I get awaken by a phone call at 9:00 a. m, it was the owner/​receptionist/​«Regina» telling me that she needs to postpone the appt. due to sickness. I let her know thats understandable but my Mom is only in town untill the weekend she tells me that she will call me the soonest she returns to the spa to reschedule.
I of course never here from her, so decide to for the third time call again. She answers and tells me that she is booked all weekend and then I ask her what happens to the appts from that were postponed she tell me that they are all rescheduled untill another two weeks, than when I tell share with here my frustrations she goes off telling me how long she’s been in business and that she can’t do anything.
I of course let her know that I we be writing a JUICY review on Unilocal and she tells me not to threaten her and that she can take legal action. I of course let her know that the site is public and Read it when she is not running a one man scam shop…
I didn’t expect this to be so long, but not only do I have to fight for a refund but my gifts to my loved ones are now both Undeliverable.