San Francisco Department of Animal Care & Control

I found my cats at this institution so that is no complain about that, but that is a guy o Height St., San Francisco with the female dog an8 puppies:(((in the kit her from this guy completely drugged out Who also need somebody to help him!!! and I have been calling animal care control for two weeks now!!! every single day, and i dont see any action about that.
There are dying, they don’t have any food or water.
Last time I called, they say they were calling me back but I never heard from them:(((((

After stressing about the lost of my dog, I finally found her on
. The woman who took care of us was very rude and unprofessional. Her lack of empathy was mind boggling and she was very condescending and smart mouthed. I didn’t catch her name but she isn’t hard to miss. Some of the other staff were great but her attitude will not draw success in an industry where you have to show at least an ounce of concern. She tried to argue with me about my chihuahua but I had to immediately bring her back down to earth.

I have called 4 times to report abuse/​neglect and NOTHING HAS BEEN DONE. I can give the address to anyone who wants it. They did do a welfare check and found the dog had blankets in garage and water. There is still an elderly dog crying all night and day to be let in while the humans watch from the window.

YAY! My sister and I found thee perfect young cat at this center! After months of searching for the write one, we finally found her!
Her name was Martina when she was still at the shelter. We renamed her Bubbles. She’s the best, sweetest, and friendliest kitty! She was around 1 yr and a half old when we adopted her on 12÷31÷15. She was spayed before we were able to take her home early January 2016. We believe she had worms though because I saw a little white worm while I was snuggling with her. We brought her to the vet called Especially Cats in the outer sunset and she was given a check up and a pill for her worms. She’s worm free now and as happy as ever. When adopting from this shelter, they give you a free pass to visit ANY vet in San Francisco for their first kitty check up. We were told that this doesn’t expire so we waited some time to bring her for a check up but after calling a few vets we were told they expire after 2 weeks to 30 days after adoption. *sigh* its ok though, she was worth it! We also got her at the time when cats that were 6 months and older did not have an adoption fee. That was awesome! We go her the same day we saw, we couldn’t take the chance that she would get adopted by someone else. We paid $ 20 to get her tested for FIV, which came back negative, since she was homeless for a sometime before she was at the shelter. They also gave us a bag of Halo dry food and a box of Halo wet food annnddd a 20% or 25% 1 time discount to Pet Food Express! Awesome!!!
Cats usually take a while to get used to a space but it only took about 15 mins for her to come out of hiding and start exploring her new home. She is just the sweetest and we couldn’t have asked for a better kitty!
We would definitely recommend anyone to check this shelter out if they are looking for a new companion. =)

#47/​2016
A few things have changed in the 15 years since I last adopted cats from SF Animal Care & Control but not the total love and dedication the people who work here have for lost, unwanted or abandoned animals.
An absolutely amazing staff cares for these creatures great and (usually) small, finding owners for these loving animals.
Caring volunteers round out the small staff that does a lot without a surfeit of resources.
The ACC *used to be San Francisco’s «no kill» policy’s dirty little secret that they’d euthanize animals when the cages were full or took animals not able to be adopted from the SPCA across the street– but no more.
Still, I felt bad for the cats I saw with intake dates 3 months earlier who still hadn’t found a «forever home.» The older cats often have it harder because few people want to take on a pet who may have medical or behavioral issues.
I took the chance 15 years ago and adopted a 2.5−3.5 year old cat named «Harley» (I renamed her «Chloe», her exact age just a guess) so neurotic it took years to reduce her anxiety. I swear those first couple of years she was velcro’d to my ankle.
She’d been adopted and returned so many times her clock was at 1 minute to midnight and the cages full. She was due to be put down the next day.
I scooped her up along with a 7 month old tabby who’ll be 16 this fall.
Last week, the wonderful volunteers helped us find a cat good for our home and our surviving (and very lonely) cat: We brought home a feisty, sweet 4 year old cat named «Greta.»
$ 49.50 later and a free first-​vet visit included in the adoption fee (most vets in SF honor the city-​reimbursed medical check-​up), Greta is home with us and hopefully will get along with our big-​hearted tabby «Fig.»
I strongly encourage you to adopt from San Francisco Animal Care/​Control. So many animals need and deserve a loving home– you’ll find a wonderful pet here.
And thank you SFACC staff and volunteers for your amazing dedication!
PS Even if you can’t volunteer, you can drop off old/​frayed towels for use in the kennels– they are always needed and welcomed!

They should has a disclaimer: We kill Pitbulls. If you bring one in, it will be killed.
Brought in an awesome Pitbull I found on the street and wanted to give the owners the opportunity to find their lost dog. Before I left, I clearly said that I wanted it if the owner didn’t. I called often and stopped by to check on the dog a couple times. The situation was being oddly delayed so I went in again and was told that the dog was put down because they couldn’t find a home. Then they had the nerve to say that since there are tons of Pits out there, they were sure I would find another. This was all beyond heartless. This dog was a great dog who was very well behaved. I was clear with them that I wanted the dog but they killed it because of its breed. Another reviewer called this a kill shelter and I firmly agree. The ACC is for Animal «care and control,» not killing a good animal with a good home waiting.
And Deb C from SF ACC who will no doubt thank me for my review and for the feedback as they are always looking to improve. You unapologetically killed a good dog. Very bad move ACC. Very. Bad.

I think they need to re-​examine their spaying/​neutering policies. I adopted two guinea pigs from them in 2013 and they apparently neuter all animals before adopting them out. I would never have bred them, but I understand why they have this policy. However, they sent my guinea pigs home with me without any painkillers, antibiotics, or special care instructions just a few hours after they had surgery. I asked for these medications and they said there weren’t any. It also turned out that one of them had a UTI but he was not diagnosed, at least nobody said anything to me about it. It must have been terribly painful to have been neutered on top of an untreated UTI.
They did send me home with vouchers for a free initial vet visit to be used within 3 days, so I took them to the vet right away. Unfortunately I chose an inept one (see my review of Bay Area Bird Hospital) and they were prescribed painkillers but not antibiotics. Within a week one previously healthy pig had developed an infection at the surgery site. The other pig did not get infected but he showed symptoms of a UTI. I finally got prescribed antibiotics for both of them and they recovered, but it was really an upsetting start to their adoption.

This shelter is amazing! A month ago, I went to the SFACC to adopt a rabbit. All the rabbits were spayed/​neutered. The place was very organized and the volunteers were amazing they helped me out by taking out any rabbit I wanted to see and stayed with me the whole time I was there! I probably stayed there for around 1 – 2 hours. I went there about 3 times before adopting then ended up adopting my very first rabbit, Benji. I love him so much and he is so awesome!

This place is a Godsend! With the recent financial crisis happenings, SF ACC stood the test of time not only with their handful of employees, but also their volunteers. I adopted my robo dwarf hamster, who has since passed, almost a year ago and I couldn’t be more happier with the experience. Having spent a large portion of my life in veterinary medicine (right across from SF ACC, emergency, and holistic) I know the financial factors involved with owning an animal. SF ACC is a glimmer of hope in a dark era of lack of public outreach, funding, and community within the animal community. Thank you guys for all you do, please continue to strive under these understaffed and underfunded times. My only issue is probably adjustments in their rehabilitation programs for wildlife, I had brought in a Robin (bird) a long time and was sad to hear of it’s demise because of a stress fracture on its wing.

This place provides awesome & affordable services for pets in a convenient location. Will definitely be back with my kitty.

I picked up my daughter’s lost cat yesterday, and the process was efficient; the staff friendly and the place clean and tidy. I give kudos to everyone here because it takes special ppl to put up with customers all day long and dealing with capturing lost animals or strays. Lots of paperwork for the staff to update and track. You guys have my sincerest gratitude and thanks!!! I’ll be sending my donation.

This is a horrible Shelter.
Me and my husband are interested in adopting a kitten. We wanted to take the opportunity of using the Maddie’s Fund Weekend to adopt the kitten, so we went to this shelter yesterday.
Before going, we chose the pet online, fell in love with him and called them. We asked them everything: if the pet was still available (yes!), the hours it worked (until 6pm) and if we needed to take something to bring the pet home (no, as Otto was not neutered yet and would have to stay a little more).
As it was a beautiful Sunday, me and my husband had a late lunch and then headed to the Shelter. We arrived there at ~5pm, and talked to a very friendly volunteer, who told us we should go see the pet and then fill out an application.
Have you ever been in a place filled with kittens? I wanted to hug, squeeze and play with them all! They were all so cute! We stayed there a while, trying to understand their messy tagging system and them headed down to fill the adoption application.
When we went to confirm that the pet we had fallen in love with was still availabe for adoption, the lady of the shelter told us we would not be able to adopt him, as it was past 5h30. Whaaaaaaaaaaaaaaaaat? We argued that we called, that they had just said that they would close in half and hour and that we wanted to adopt the kitten right away, and use Maddie‘s Fund.
The lady was totally indiferent to what was happening, speaking with a smile on her face as if the situation was somehow fun!
Hated the experience. Poor shelter. Do not make such an emotional investment falling in love with their pets, as they do not respect the people who want to adopt their babies.
:(

I adopted a puppy (Myles) back in January, 2015 and I had an over all good experience adopting from this agency.
They are not a no-​kill shelter but with the aid of other shelters, like the SPCA, they are able to save most of their animals.
They were at max capacity when I visited Myles and I felt a great deal of pressure to adopt him the same day, but I understand they have their reasons for being pushy.
I was forced to also sign up for puppy classes before adopting him and they would not hold him even a day for me. I had visited mainly to visit with animals because my long-​time companion had died of abdominal cancer, but I fell in love with little Myles. It was a bit of a hassle to go to the SPCA next door and sign up for a class, especially since I was going to be late for work. I wish they would have been more lenient about the class. It’s sort of silly considering they never ask for proof of you completing the class! So, essentially, you could even sign up and then ask for your money back later? I don’t really get it.
Anyway, Myles was obviously well taken care of here and was already neutered, had all his shots, was healthy, potty trained, knew how to sit and play fetch, at only 3 – 4 months and he had been there several months. I think the trainers must spend a lot of time with them. The staff all seems to care and know the animals by name. Many have saved animals themselves. It definitely hurts to not take all of them home but over all you should have a pleasant experience searching for your future pet at this shelter. Save a life! In a way, I think Myles returned the favor. ;-)

This building is one of the few areas in San Francisco where you can visit a bunch of animals that are available for adoption. There are many rescue organizations in the area but many of them hold adoption events on certain days only and/​or their pets are usually at foster homes so separate appointments are necessary.
The lower level kennels are mostly free to tour about. There are a lot of dogs on the first floor. The second floor is primarily puppies, exotic animals, and sick animals so there are many rooms that are restricted access only. There were SO MANY bunnies — I have never seen so many gathered in one room. They were so cute!
The puppies and sick dogs room even requested that you must have proof that you can own a pet PRIOR to viewing dogs. This rule seems very strict since I feel like nobody carries this kind of paperwork around just for fun.
The rooms kind of feel depressing and like a dungeon. It might just be how most city animal shelters feel like — the one in Fremont, CA also felt very gloomy.
If you live in San Francisco there is a mandatory $ 21 licensing fee if you decide to adopt.

Thank you, SF Animal Care & Control!
We made a frantic call Friday because a beautiful raptor had somehow made its way into our condo’s courtyard despite the netting intended to keep birds out. It was desperate to leave and we were afraid it would harm itself by flying repeatedly into the net. A helpful, knowledgeable employee soon appeared at our door. He opened a corner of the netting before leaving so that the bird could find its way out.. .which it did soon afterwards.
Today, though it was a Saturday, another employee showed up to help us re-​attach the net.
We really appreciate the speed & professionalism with which our request for help was granted. This is a wonderful public service!

My dog died today and I didnt know what to do, I was crying, I was a mess. I call this number and it was still too early and they werent open yet. The voice mail gave a different number to contact them. Someone answer my call and took all my informations and when someone was available would come (no one was home and I didnt drive, didnt know how to get down to the place. They didnt tell me when they would come and how long I would have to wait. Atleast the lady that answered was nice and understood I was a wreck, I was crying and sobbing and I could barely tell her my info. An hour and a half had pass and I tried calling the number again (554‑9400) A different lady answered the phone, I asked when will they around, she said it will have to be around noon. Then she said something that I didnt want to hear, or atleast in my state of mind. She said theres alot of live animals that needed to be taken care of right now. That live animals were more important than dead ones. That is not what I wanted to hear, especially after my dog just die. She could have said when someone is available, they’ll send someone over. Im really upset by how she said it and It should never be said to someone who just lost a a dog. They are not just dogs, they are our most trusted friend, a our loyal companion, and loving family member. I hope she thinks before what she say, so no one have to hear what I heard.
* Ill add two stars because the lady that was helping me at the front desk was very nice and friendly and knew what I was going through.

February 2014 I adopted the love of my life here. A black chihuahua that I named Dallas. The facility is clean and the animals are healthy and well taken care of. The staff is friendly and helpful. Although this past January I was in a terrible accident that took the life of Dallas and my horse, I’m continuously checking up with adoptable animals here, because when I’m ready to let another little life into my heart, he/​she will be coming from this great place.

This place was great. The staff was really accommodating with me, very nice, and it was clear they really wanted to find good homes for the dogs. The staff really went above and beyond with giving me the quality time I needed to make a decision, and I’ve been in love with my pup ever since. They even threw in some doggie toys that she liked which was super sweet of them!
This place is also VERY affordable in terms of adoption fees too.

After receiving a message from this business, I decided to give this place another try and also came back because my boyfriend fell in love with a dog we found on
. He was a cute little chihuahua/​dachshund puppy named Marley.
I called to see if the little guy was still available. The lady asked for an ID number for the dog and then I was placed on hold in hopes they were checking to see his status. Shortly after checking she comes back on the phone to say he’s still available!
The next day we drove to this facility all the way from Sacramento in hopes of adopting our new fur baby. Sadly, we arrive to find out that he was already adopted out. I mean it’s good for Marley that he got a new fur-​ever home, but it sucks that we drove all the way down here on false hopes. Thanks for nothing lady on the phone!

Coming here is usually an emotional event. Between losing a pet, finding a pet, or looking to adopt one, there can be a myriad of emotions.
Having a friend who recently lost a pet, I came here on a Tuesday afternoon to post the lost information on the beloved creature/​daughter. Upon entering, I waited for the first available window.
The counter clerk clearly and patiently stated the following instructions for me:
1) Walk down the hall and tour the kennels. There is a buzzer near the entrance to call an attendant to unlock the rooms for you to search.
2) For small pets and exotic animals, go to the second floor and, again, find an attendant to unlock the kennels for you to seek your loved one.
3) If still not found, go to the far wall and search the various binders which are chronologically organized (latest on top to oldest on bottom by dates). Complete the «lost» form for your pet and place in the marked binder; pencils are provided with the blank forms at this table.
4) If you have a self-​made lost sheet with pictures, description, or other information, there is a bulletin board for posting. Take an unused thumbtack from the side edge and attach to board.
Later that afternoon, a call came from the people who found our pet that morning. They called this office and someone gave our pet’s description; seeing my information, they gave my telephone number and I quickly arranged to pick up my lost beloved one. Kudos to this system as it bridges communication between lost pets and their parents.
HUGE thanks and hope that you have happy endings here too!