Serena Greening

We initially contacted Serena on May 18 about refinancing our condo, and she told us she had a loan available for us at a 4% interest rate. A few days later she said the rate had gone up to 4.25 and suggested that we float it. Every headline I read suggested that rates were on their way up so that seemed strange to me, but I figured this was her business and she would know better. When we had all or documents ready to submit the loan, her team didn’t respond for about a week. When they finally sent us the loan application, the rate on the application was 4.65%. A few days after we submitted the application we got a letter from the bank saying our rate was 5.3%, and it wasn’t locked down yet. We called Serena hoping this was a mistake, but unfortunately it wasn’t. Was she misleading us about the available rates for us, or does she simply not know her business? Either way, we are very disappointed about the lack of responsiveness and bad advice, and would never recommend her services.

Serena is a wonderful, experienced, and wise mortgage broker. She and her assistant, Lucy Saefong, worked during a very complicated home purchase that lasted for four months, holding onto the remarkably low rate she’d secured for us at the beginning through repeated appraisals and around many issues that nearly sank the deal. The complications came from purchasing an historic house in need of work in this more stringent lending market. I don’t know how you could find better rates or clearer direction for your process than Serena and her team provide. I highly recommend Serena!

I worked with Serena and her team on a refinance last year and it was really quite painless. She is absolutely professional and trustworthy. We ended up getting a really good rate with minimal closing costs, saving us hundred each month! I sent my mother-​in-​law to her who had an equally great experience. I can’t say enough good things about her and would refer any friend or colleague.

Serena is the first mortgage broker I refer my clients to because she has the skills and experience to get them excellent rates and to explain all the issues involved with real estate financing. She even got me a loan that nobody else could at an amazingly low rate; so low that the lender stopped offering the loan shortly after I got it. Serena is considered one of the best mortgage brokers in the City.

A real estate agent at an open house referred us to Serena, and we could not have been happier to find her. She is an absolute gem of a mortgage broker. As first-​time borrowers, she was a great resource who answered our never-​ending questions. Serena will work hard to get you the best loan for your needs. We felt she was on our side the whole time, protecting us from getting in over our heads. Serena knows her stuff when it comes to number crunching, and she’ll will treat you like family. Plus, she can easily be reached during evenings and weekends, when the major banks are closed (a must for buying in San Francisco). She communicates via email well and is super fast at drafting pre-​approval letters so you can submit your completed offer as soon as possible.
Talk to Serena if you’re even thinking about buying a place in San Francisco. She will help to get you pre-​approved and on your way to home ownership!

Wow! Serena just helped two of my friends get loans. She made the process a breeze. Not only she did she save my friends thousands of dollars by lowering their rates… she completed the loans when no banks were able to. She has the best products on the market and is adept and skillful at matching your needs to the programs out there. Strategic and seasoned! Great job all around.

I have worked with Serena on two transactions and she is as good as it gets. She was able to get loans for us that were far better than anyone else and very easy to work with throughout the entire process. Unfortunately, there was a mix up or misunderstanding on the last loan I worked on with Serena (really not her fault). We didn’t discover it until after the closing, and when we mentioned this to Serena she fixed the situation at a great personal expense. It was above and beyond anything we expected or imagined. I’m 1000% positive no other mortgage broker would have done what she did. She really proved to us she’s a person of her word and character, no matter what the cost. Someone, who was her employee, mentioned that she was difficult to work for, but on the client side I have only found her to be extremely accommodating and very personable and friendly. I strongly recommend Serena to anyone looking for a mortgage or refinancing.

I would highly recommend Serena Greening. She was instrumental in finding the funding needed for our new house and a pleasure to work with. She helped find the funding, she was great in walking me thru the complexities of types of funding, talked me thru the benefits and downsides of each type of mortgage or Home Equity Line, but still I never felt like she was pushing a particular type of loan.
I would recommend her to any friend or family member and the rest of you strangers out there.