Shuttle Pro

DO NOT USE THIS COMPANY!
This was the worst shuttle company. Their reservations online is a joke and they do not call to confirm. They were supposed to pick us up at the Oakland Airport to take us to our San Francisco hotel and they didn’t show. I called and called and kept getting an answering machine. Finally, we got a hold of someone and they said a driver would be on the way soon. Why weren’t they there in the first place?! Well, another company showed up to pick us up. I had made a reservation for our return trip and again never heard from them and never got a confirmation. We called them 10 times the day before we left to ask if they were going to pick us up at the hotel and never heard from them! Horrific customer service. We booked with some other company.

How is this company still in business?
I made an online reservation two weeks ago and am still waiting for a confirmation for my pick-​up tomorrow. I’ve called them repeatedly and have gotten an answering machine almost every time except for the two times a man answered saying he was out of the office and would call me when he returned. Neither calls were returned, nor have they responded to any of my messages. Completely unprofessional and a huge waste of time.

Absolutely terrible.
I reserved a spot two weeks in advance, but still, I felt the need to call the day before to confirm my seat.
So I call, and I’m told curtly over the phone «if you reserved it, it’ll be there!»
What the hell kind of response is that?
The damn shuttle never showed up.
Am I surprised? No.
I read the Unilocal reviews, and I risked it. Boy, was my face red.

DO NOT USE THIS COMPANY!
I had high hopes for this service, especially since I have a little dog I had to take to the airport with me, and I don’t live anywhere convenient to BART. I tried to make a reservation online about 2 weeks in advance of my trip. Their website didn’t work for making a reservation, so I called in. The person I talked to took all my information and assured me I would be picked up.
A wiser and less busy person probably would have thought of calling to confirm sooner, but not me. :) I called 30 minutes before the pick-​up window, I got an answering machine. I left a message requesting a call back to confirm that I would be picked up.
20 or 25 min. later when I’d received no call, I called again, got the answering machine, left another message stating I hoped they were on the way and requesting a call back, because I needed to know they were coming.
At the end of the pick up window, when no call had been received,
no shuttle had come, I called again – same scenario.
So I went downstairs to the street, a cab zoomed up, said they’d take us for $ 50 (plus toll, plus tip), and off we went. I never received ANY communication from this company EVER. If I didn’t live where cabs zip by every 2 minutes, I would’ve missed my flight.

I was blown away by the professional service I received when I used Shuttle Pro to get me to the Oakland Airport from SF. I booked the shuttle the day before and got a confirmation within the hour. I was told to be ready between 3:45 — 4:00am (damn 6:30 flight!), and received a call just before 4:00 to let me know that the driver was on his way and that I’d be his last stop, so to rest easy and be ready for him by 4:15. I have had previous shuttle experiences when I’ve been on the phone to the dispatcher in a panic because it is more than 15 minutes after my shuttle was supposed to show up and no one was there yet, so it gave me great peace of mind to know that this driver not only was on his way, but that he cared enough to let me know that and not make me wait anxiously, wondering if I was going to miss my flight.
I took one star off because of the website. It’s easy to navigate, but the prompts for filling out an online reservation are only viewable if you highlight them, which I only figured out after trying to view the page in multiple browsers and on multiple computers.

Chartered a shuttlepro van for a wedding event in marin. Driver was prompt, had directions all ready to go and drove safely. I’d definitely use them again.