Site for Sore Eyes

I’m very excited about my visit. The staff especially Danae, were very helpful and courteous. I get my glasses in 2 weeks. I’ll let you know how they turn out.

I am not one to write reviews but I cannot express how satisfied I was with the customer service I received as soon as walking in, need I mention how overwhelmed I was after an appointment at lens crafters?!. I was initially going for contact lenses because I already wear glasses but Dana (hope I’m spelling it right) made me fall in love with two beautiful frames (a girl can never have too many) so I will for sure go back for my Contact lenses.

Just had an excellent experience with the ordering of my eyeglass lenses with special thanks to a gal there named Denae (sp?). She helped choose the right lens for my lifestyle and needs, and was clear about pricing and the order process.
The other employees that assisted me were equally as helpful and friendly, making this «chore» very easy for me.

I have been putting off an eye exam and purchasing new glasses for a long time and glad I found this wonderful place! Kellie was awesome helping me choose a frame that I absolutely love! I appreciated her knowledge and sense of style on what frame would fit the shape of my face. Thanks to Kellie, Rowena and staff for staying late and making this a pleasurable experience!

I came in here on a Wednesday with my mom and bought a beautiful new pair of glasses! The worker Rowena stayed past her shift just to help us out! From helping me choose a frame that actually suited my face, to making the price as low as can be (because who doesn’t love that right??) The workers in general are extremely friendly and the environment is very nice! Also, A BIG THANK YOU TO ANGEL for letting us stay, upgrading my lens and making my glasses priority so it came in 2 days later! LOVE LOVE LOVE

First, let me echo that really nice people work here at the Battery location. Absolutely worth another mention.
I really do hate shopping, especially for glasses, but this place has such a great selection I ended up buying two pairs. They seem to have all sorts for promotions, so that didn’t hurt. I paid less for two pair than I would have paid for just one elsewhere, without any sacrifice of quality. They even processed my insurance reimbursement lickety split.
What a relief, after spending three months shopping around at over 12 opticians without any success.
Two weeks later I could not be happier with my new glasses. The lenses are very good and the frames look great.
My thanks to the terrific staff!
Postscript: You may want to note that at the time of my review every SSE has different inventory; this store seemed to have the best. However, I was told that somebody new bought three or so SSE locations in San Francisco so that may mean that those stores may soon have the same inventory. What a shame.

I just bought a pair of glasses here. The store was clean the staff was nice and I got the perfect pair of glasses!

Amazing customer service and help selecting gorgeous frames!

Ben is super nice, friendly, helpful and resourceful. When I need a simple repair or adjustment on a pair of glasses purchased at their shop, I can pop on in and get it fixed quickly and professionally. Ben helped me out on 2 – 3 occasions.

Took 30 minutes to sort out insurance after they told me they accepted on the phone. You could do this before The customer comes in.

I won’t be going back to this place. First of all it took over three months for them to deliver my glasses. Then the (expensive) frames broke in less than six months. Then the replacements took another four weeks.

Fast, friendly and professional eyeglass repair. Brian’s expertise and friendly demeanor made a loyal customer out of me immediately. I’ll definitely be coming back here!

Since I switched vision insurance, I had to find a new optometrist. I picked this place from my insurance company’s provider search since it was near my office.
I had my appointment last Friday afternoon around lunchtime, and I am so glad to find this place. The service I received was excellent. Brian, the assistant out front when I was there, was quick with the paperwork, and wasn’t pushy about getting me to order contacts or glasses like so many other offices I’ve been to in the past.
I was very happy with the optometrist I had too. Shame on me for forgetting his name, but he’s an Asian man in his 30’s. A very friendly, personable guy. Really willing to discuss your health questions and explain his procedures. I also appreciate how generous he was with the free samples. My last optometrist never gave me anything, but this guy gave me samples of two types of contact brands to try out and decide which feels more comfortable.
This would be a perfect review if not for one moment of awkwardness. This location does not have a very clear reception area. So when Brian first asked me to wait as he finished up with another customer, I walked with purpose across the office to this decorative archway, thinking it was in front of the reception desk where I would get paperwork to fill out. Turns out, it’s just another table for fitting lenses. So when you visit this location, just grab a chair at an empty table in the front of the office and not look like a weirdo like me.

This Site for Sore Eyes location is fantastic. Scheduling online was extremely easy, my optometrist listened to my concerns about my prescription and was fantastic in helping get what I needed. Brian who helped me up front is the reason for the 5 stars. I am more of a contact person than glasses but he let me know about the deals they had going on and was able to find a perfect pair of glasses for me. They are extremely helpful and have great customer service.

Great and friendly customer service. Traveling from out of town and I was in need of contacts and they carried the brand and accepted my prescription via a saved image on my iPhone too.

Just wanted to add that I got a very nice thank you note in the mail from the manager. Wow! Talk about great customer service!!! I’m still loving my glasses, thank you so much.

I’m providing an update based upon my contact orders. 2 weeks or so into the order, I began to realized that my contacts has not arrived yet. I called in to check being that I was going on vacation the next day and the message I got was sorry the vendor had a huge delay. I was like why didn’t you notify me? Answered by we just found out today, urg I got more angry … How convenient!!! They said they were going to call back, didn’t receive any call until maybe two days later, two days too late!!! They should have at least offered a pair or two of contacts when I first called being that I needed it for my trip to Brazil. Upon my return, another two weeks I returned their call and they stated that I should receive it by tomorrow via mail. Let’s see!!! A month now and no contacts!!!

Great customer service!
I was taking my time to make sure I had the perfect frames before I made my final decision. They suggested I try contacts but I’m not comfortable with it, and they weren’t pushy about my decision. Ben worked with me, helping me find the right glasses. He was a amazing help, I would ask his opinion for different frames and he would also make recommendations. I feel like my glasses were reasonably priced with the lenses and all!
I had my eye exam done in store and chose my glasses same day, and they were ready in less than a week. They offer insurance on your glasses for one year for just $ 25, which is an great deal!

I have put off getting my prescription updated for about three years now. It’s just one of those things that was always on my list I just never got to. So I decided to bite the bullet and go ahead and do it (lord knows it’s long overdue) I asked for a referral from my friends via Facebook. Of course I lagged on calling and decided just to stop in one day on the off chance I could be seen by the Optometrist on-​duty.
Darrin greeted me at the counter (with a very nice smile might I add) and proceeded to ask me a few questions and before you knew it I was on my way to seeing things just a bit (ALOT) more clearly.
I was very impressed with the professional, friendly, no nonsense service I was provided with and would recommend this place and (especially Darrin) to anyone in need of optometry needs. Thanks Darrin, you and the Site for Sore Eyes team rock! See you soon ;0)

I bought a coupon (maybe Groupon or Bloomspot) titled «$ 150 Toward Eyeglasses and Second Pair at No Cost». I thought what a great deal! Ha it was a joke. I ended up spending $ 500 for 2 pairs of glasses with that «coupon.» I guess if I was ok with simple tiny frames, I could’ve saved more money. But, since I wear glasses a lot I wanted to get frames that I enjoyed and could wear out and about daily, I was pickier. The majority of the frames in the store are over $ 200, and this is definitely not the store to go to for trendy frames. No high brands and if there is a high brand, it looks like a frame that was rejected by other retailers.
The lenses are pretty pricey, and nothing like the $ 100 flat cost at Costco lenses with anti-​glare. There were many additions I could have added to the lenses which would have made the cost over $ 500 just for the lens, but I got some simple lens with anti-​glare and feather weight.
The second pair that I was entitled to was from a very small selection of frames, and I actually didn’t like any of the frames. Yet, I got a second pair because I had already paid of the coupon and figured it’d be free like the coupon stated. To my surprise, the second pair was only free if I got basic lens, which did not have anti-​glare or feather weight. So, I had to pay extra for that as well.
The service was fine, but I felt like there were a lot of loopholes and sneaky ways for them to get more money out of customers.
Now with awesome options like Warby Parker, I feel like stores like this are going to go downhill.