SmartStop Self Storage

Extra Space Storage can really go jump off the bridge. I have been becoming increasingly discontent since there had been consistent price increases when I was originally sold that increases are rare. However one of the original staff who had helped me when I moved in was still there and delayed a negative update out off respect. Since he has since left, here’s how I feel now. Within a month of new management, my storage had been broken into. I have received 3 rent increases in 1 year. Two of which are by Extra Space Storage since the buyout and it’s been less than 6 months. The increases add up to around 50% from the previous year. They have the audacity to increase it on the last month of the year. What a way to end the year. All of the original employees have also moved on. It’s no longer worth the trouble to rent from this place. Stay away from here if you do not want your unit burglarized and see 3 rent increases in one year.

Formerly SmartStop Storage, Now owned by Extra Space Storage
DO NOT COME HERE! WE GOT ROBBED 1 month in! The most horrible storage faciltiy in the city. Ok staff but horrible horrible buidling security. Too many shady and homeless people use this facility. For some reason they all have access codes to come in and out. Kyle from the office was remorseful. Trisha or Tisha was very indifferent to our loss.
We fixed our storage facility like our walk in closet to put in extra clothes and stuff that we can’t store in out apt. 11÷22÷15 we come in, we find our unit trashed and robbed. No forced entry, they picked our lock. 70% of our stuff was gone! Management could only show potential suspects coming in and out of the elevator, nothing else. We call police, file an incident report and move all our stuff out but 1 dresser. 11÷25÷15 we come back to get our dresser, and surprise! the thieves came back again and mangled our unit lock! They probably tried to come back and steal the rest of our stuff. To their frustration of not finding anyting besides a dresser, they mangled our lock so we couldn’t even come in. Kyle was sorry it happened the 2^nd time. But Trisha or Tisha said she saw our lock mangled early that day, and she did not even bother to call us! Well I have no idea why she didn’t even bother to let us know. Called police again for a 2^nd police report.
DO NOT COME HERE! WORST STORAGE FACILTY! YOU WILL GET ROBBED! YOU WILL GET ROBBED!

I tried to rent a unit on Sunday but their reservation system was down. Not convenient, but also not a deal breaker. I’ll go back on Monday morning.
I arrived Monday morning at 9am (their scheduled open time) and had to wait til 9:20 when the office person arrived. It took another ½ hour to get sorted during which she got into an argument with a customer about being late.
Next, she tells me that they bill on the first of the month and that my first month for $ 1 applies to this month (on the 28^th) and that I need to pay the full month starting on the first. Seriously?
2 stars for location and security. Minus one star for «always late», and minus one more for not being able to prorate a month.

Sat away for this place Rats Rats every where
After picking up my stuff, rat poop was all over the storage unit and the manager they had is rude

The lockers in this establishment are not secure. It’s very easy to climb up in the crawlspace above the units, access the contents and steal what you want. I lost property including some irreplaceable mementos because of this vulnerability. When I reported the theft to the front desk, they told me they were aware of the problem, and that I should have known that my property was not secure because I had a chance to inspect the unit when I signed up. That is literally what they said.
If you are foolish enough to check this place out, be sure to look up and see the problem for yourself. Don’t trust your personal property to these vultures.