snapfish

Website is so horrible, I’ll be using another vender. I kept getting logged out, had to retype information multiple times, re-​edit photos multiple times, and constant error messages. It’s like they’re trying to get bad reviews.

I have used Snapfish since their inception. I have or HAD photos dating back to 2000 which were developed via Snapfish directly. Unfortunately, they lost over one year’s worth of my precious irreplaceable photos. After reading other reviews, it sounds like I am not alone. They don’t even take responsibility, instead they turn it around on their customers stating their terms and conditions; customers should always keep back ups of their photos. That’s why I used your service Snapfish — so I’d have a safe place to store my photos. EPIC FAIL! Where is the 0 start option?

I have used Snapfish for about 12 years… the new site is horrible! Not user friendly. They always apologize and say they are working on it… This has been going on for almost a year. Not sure what the truth is at this point. Can’t even edit. My list of albums use to be so easy to view… now you have to scroll way back to view old ones. I think I need to go elsewhere but I have years of albums with them. It’s been soooo frustrating I can’t even tell the whole story. I do a lot with pictures and am very disappointed!
I was just doing a chat with them… can’t even edit unless you are doing a project.
I will change to Shutterfly… I was hoping to avoid! O well

The site is very hard to navigate. Lots of products and sales if you can upload and get things where you want them. This is typical of software engineers that don’t live in the real world. I will keep looking for another site.

Snapfish use to be a great site to get quality photo books and prints but since they changed from the classic site to the new site all I see is problems. I’ve been using the site for more than 10 years and have ordered countless photo books, prints and photo gifts. The new site is not user friendly. It is hard to navigate, the headers are huge and take up half the screen, the photos are so large that you can’t see all your photos on one page anymore (they use to have an option of small, medium, large). When you try to chat to a customer service representative why you can’t find your old albums, you get a run of the mill answer with no useful information saying they are «working on it». Unless the classic site comes back, Snapfish has lost their majority of loyal customers.
They have attractive offers like penny prints but when you use this offer, the price for shipping and handling mysteriously goes up. When you order at their regular rate, the shipping is lower. When you pick up from a store, the price goes back up. If you download the app and they offer «free prints», don’t be fooled as their shipping and handling price will be outrageous. It is unfair practices and not consistent.

I wish I had read more reviews on snapfish before ordering from them. I bought some Wood Photo Panels from Snapfish as part of their Black Friday special in fall 2015. There were serious issues with my order that I have not experienced with other photo product vendors. In this case, you really get what you pay for… do NOT order Wood panels from their site until the quality improves.
In my case, I ordered one 8×10 and three 5×5 wood photo panels. The different sizes shipped separately and arrived at different times. Each item had something wrong with it, at least one if not all of the following problems:
— Color saturation was seriously messed up. Fleshy human skin tones look grey. The white person in the print looks like a zombie. The Asian person in the print looks like a white person.
— Photo printed out of focus. My malfunctioning color inkjet printer makes clearer prints on a good day.
— Photo printed off center: One photo even has a white stripe running down the side because whoever manufactured it did not trim the image correctly. Feet and tops of heads are cut off despite easily being in the bleed lines in the preview on the website.
— Dust, lint, (and hair?) in the gloss finish. It’s embedded into the gloss finish and can’t be scrubbed off.
Customer service sucked. Your only options are message and wait for an email back, or live chat. If you live chat, you have to wait in line while 100+ people are ahead of you. The person who chats with you will have poor English comprehension. They might do something like refuse to refund you, make you buy the item again, and then give you coupon codes, but then you have to haggle them about shipping, etc. etc. In my case, my orders were reprinted TWICE only to arrive with WORSE printing problems than the first batch.
I’m actually kind of convinced their customer service is designed in such a way that they hope you will give up rather than complain.
Don’t do it!

False Advertisement. I wish I can give a negative star! The site advertise print @ 9cents per print and they also have an option to pick up at Walgreen. After I have spend my time uploading, edit and fix up of all my pictures, I found that the pricing was jacked back to the 20cents per print.
I was able to get on a chat with a rep, he told me that the price for pickup and mail order is different. WTF, does my online print comes from a cheap labor country or something?
What they are trying to do is to bait you in with a attractive pricing, and knock you down either by charging you a «Shipping and HANDLING» or jack the price back up. I am sure a lot of people spent the time and they would just go with it anyway. But, you are NOT going to earn my business with this kind of scam. STOP wasting people time and be honest of doing business!

Horrible. Package is lost, I’m on my 3^rd customer service representative. Why did I ever switch from Shutterfly? I won’t make that mistake again

Shady, creepy, and very unprofessional business! Do not by any means spend a dollar with them. Not only will their «2 day delivery» take a week plus to get to you, but you’ll get 1 of 2 things in your delivery:
1. A product with photos of people you have never met in your life
2. A product with 50% of the photos of what you wanted, and the other 50% with photos of people you’ve never met.
These were photos of our newborn and that fact that they were most likely sent out to some stranger really creeps us out.
Also, when we got option 2 above, the resend took a week, after promising 2 day delivery. By day 2 we mentioned our 2^nd discontent with them, so they sent 3^rd calendar overnight to make us happy…
Well it’s here the next day, and it’s full of some strangers family in it!
Not cool!

Never ever again will I use Snapfish. They were great years ago but were bought out last year. AWFUL SERVICE! I ordered my xmas cards, promised to arrive no later than 10biz days. 7 biz days in, haven’t even processed the order!
5 different reps thru chat, two emails and countless attempts to reach reps on chat (which is the only way to reach them) and none could promise I would get my order in time. I asked to cancel it three times and even requested to speak with a manager and was disconnected from chat.
Thank god I used PayPal to pay for my order. I put in a complaint and got refunded the full amount after SnapFish did not dispute my complaint.
NEVER EVER USE SNAPFISH. They are not what they were.

I’ve been using Snapfish for years, but no more.
I will spare you the rant, but basically, only part of my order arrived. Since it arrived so close to the holidays I had to run out and replace what didn’t arrive (not the end of the world, but annoying). I emailed twice (no reply, beside auto reply), had a very rude Live Chat experience and an awkward/​confusing conversation with customer service over the phone, which essentially came down to this:
Snapfish does not give refunds. Even if they mess up your order.
If you are persistent, you may get a merchandise credit. I was able to get one, but it will never get used. And it isn’t because of the order mix-​up.
I will never use Snapfish again because of how awful my customer service experience was.
It is a shame that their nice new website didn’t come with a better customer support crew. They could use a lesson from Amazon.
P. S. Since it is impossible to find a phone number on their website, here is the one I used today: 1.800.558.8224

I am so disappointed. I ordered a set of photo blankets on November 25, 2015. Yesterday, they canceled the order and refunded my money. I never asked them to cancel the order, I want the blankets. They canceled without explanation of why they cannot fulfill, and yet, their website still allows people to order photo blankets. Shouldn’t they fulfill my order rather than cancel it and take new ones.
I’ve been contacting Customer service/​CS thru chat twice and phone once in the last 2 weeks. According to their site, the blankets should have shipped after 5 business days. I told CS that. Each time CS told me a rush would be put on my order and I’d see an email saying it shipped «soon». Each time I asked, when will it go out? What date? Is there a backlog with blankets? CS had no useful info. It will ship soon, that’s it.
I would suggest using them if you get a free offer, if you don’t really care about what you want or if/​when you get it. Who has photo projects like that?!
So now they’ve left me without 3 presents, 3 days before Xmas. Shutterfly and Costco have never disappointed me like this.

Dear Snapfish,
I understand it gets busy at Christmas, but you are more than happy to accept an order and money for overnight delivery so it shouldn’t take 8 days to get cards. Also, since all your customer service people are in the Philippines I am not surprised I could not understand the «online chat» text I waited several hours to receive –real time. The frustration I endured has assured I will never be a repeat customer no mater the discount or price. Christmas cards should be sent before Christmas so the additional 9 days I will now be waiting is of little help.
To any potential customers: read the reviews. They are well deserved based on my experience. 3 attempts for customer service and significant wasted time while struggling to understand the communication. Save yourself the disappointment.

I’m reluctantly writing a negative review for Snapfish (after being a loyal customer for over 15 years, yes I was an early adopter!), but I feel I have a moral duty to report on what a terrible job they’ve been doing recently. I’ve ordered calendars, photos, cards, and other photo items from them over the course of this last decade — and while service and shipping is generally slow, I generally was satisfied with the quality of the products.
My recent experience, however, completely changed my view of Snapfish. They’re disorganized and have screwed up my order twice over the course of just the past couple of weeks. I placed an order right after Thanksgiving — when it finally arrived 3 weeks later, I opened the package to realize that 2 out of the 3 calendars were not mine. I first e-​mailed Snapfish — their website states they supposedly respond to emails within 24 hours. After not receiving a response, I decided to try their ²⁴⁄₇ live support. I almost fell out of my chair when I saw that I’m #370 in the queue to speak with an agent. I figured I may as well keep the chat screen open, as I was desperate to try and get the right calendars shipped to me in time for the holidays. When I finally got an agent on the screen (some 45 min later), the agent was actually quite helpful and said they’d re-​submit my order and have it shipped overnight free of charge.
Fast forward 2 days — I still hadn’t received the replacement calendars. So I checked my online order status only to realize: (1) the order wasn’t even been processed yet and (2) the agent put in the WRONG address. I clicked on the live chat link again… this time #245 in the queue. Some 30+ minutes later, I got an agent on the line. The guy, first of all, wasn’t proficient in English. He told me an agent couldn’t have entered my incorrect address because agents don’t input addresses. I send him the transcript of my chat with the first agent as directly contrary evidence. He then told me he couldn’t correct the shipping address. ??? I don’t understand why this wasn’t possible. So he then tells me he’ll put in a ticket to see if someone can correct the address for me. I don’t know how this will all end yet — but I’ve lost hope that I’ll receive the calendars before the holidays — might not ever see them in fact. So much for an otherwise thoughtful holiday gift. But one thing I do know — I won’t be ordering from Snapfish in the future!

Beyond disappointed with snapfish. I’ve ordered our Christmas cards & calendars (not to mention at least half a dozen photo books) here for the past 7 years and unfortunately this will be the last time. Customer service is virtually non-​existent, their ETA guarantees mean absolutely nothing (14 days since I ordered, still no cards…) and they don’t seem to even care/​want to make things right.
«Customer service,» if you could even call it that, is a joke. After waiting a half hour to chat with someone — fine, I understand it’s a busy time of the year — I was given nothing but canned responses that didn’t address any of my questions or concerns. I was repeatedly told to «not worry» when I asked when I should expect my order, how I could potentially expedite shipping, and finally how to do about cancelling my order. Although I did my best to remain polite, it becomes trying, to say the least, when you feel like you spent a half hour waiting to speak to the human equivalent of a brick wall.
My husband kept trying to reassure me that snapfish is not a fly-​by-​night company and that surely they would make good on their ETA or, at the very least, make things right by us. «No experienced business would fumble this poorly.» Sadly, he has since eaten his words.
I considered trying tiny prints this year and really wish I had ‘gone with my gut’ instead of remaining loyal to a company that is clearly circling the drain. Save yourself the headache of ever having to deal with these clowns and shop elsewhere.

This is sadly one of the few times I wish I could write a 0 star review. I was an early adopter and a huge fan of their prints and photo books, but over the last year Snafish customer service has been awful.
Example A: the Christmas Cards debacle. I ordered cards on 12/​5, expecting them no later than ¹²⁄₁₀. I chatted with them online on 12/​12, and they claimed they had a lot to print and were behind. It is very unethical to accept orders you know you can’t fulfill. After the chat I was ensured that my order was actively being printed and was going to have expedited shipping. Sadly this wasn’t true.
I logged on ¹²⁄₁₆ to chat again (since they don’t have a phone number to talk to an actual person). This time I waited 49 minutes and then the service rep blew me off for 1 hour and 22 minutes after I asked for a manager 215 times (I’m an engineer, I counted). The manager I was finally transferred to gave me an $ 8 credit for shipping issues. Shipping issues?!? They printed my order after it was promised to arrive. Around hour two, the manager gave me a phone number to call that didn’t work.
Lame, next time I print at Costco. Same day, no worries.

In this age of a totally connected fulfillment pipeline, it’s inexcusable that the estimated ARRIVAL date of the order is not given up front when placing your order. They know how many orders are in the queue to be printed, how long the shipping method will take from the printing location to the delivery address …
My order shipped on the 6^th business day after it was placed — and the shipping is projected at 6 more business days. All in all, 16 calendar days from the date the order was placed to when it arrives. Yeah, you might save a few dollars over Shutterfly, but Shutterfly almost always ships within 1 or 2 business days — sometimes on the weekend even!
If I have to upgrade my Snapfish order to Next Day Air to get the order at the same time a standard shipping order placed on Shutterfly would arrive, the cost savings are negated.
Additionally, in the batch of 60 5×7 cardstock Christmas cards, 3 of them were misprinted (crooked or the cutter chopped off the picture in the middle). Not a huge deal, but a 5% misprint rate is kind of high.

Poor Customer Service
Lied about ETA
I have no idea when I will get my Holiday cards that I ordered on ¹¹⁄₃₀ with 2 day shipping.
I have used the on-​line chat four times and have been disconnected on twice.
They are not able to meet their demand — they offer great promotions to steal business form leaders such as Shutterfly and cant meet their demand.
Tried calling their CS # and no one answers.
Worst experience ever.

This IS the worst web based company that I have ever dealt with. I have been trying for months to place a large order (almost 4,000 prints). I will get frustrated and give up for a while and return later hoping that the technical issues that plague this site will be fixed.
I have talked to CS which isn’t able to fix anything. I have traded emails with someone named «Teki» (bogus name I guess because I don’t think they have any IT techs working there) that is also useless. He gave me some tips to try and get the payment page to process properly. NOPE… Now I can’t get any replies to my email.
I spent many hours uploading and organizing my prints. I am sure that this will never get done.
Don’t waste your time with these people. They don’t have a clue what customer service is.

After having an account with Snapfish since late 2000/​early 2001, I have irreversibly lost a large portion of my digital scans of film.
They had this to say:
«Thank you for writing back to us regarding your albums.
We regret to inform you that our technical engineers have tried to retrieve the images in all possible ways more than the general methods that we use to backup the files unfortunately we were unable to do that because of missing Low-​Resolution images which you can see them in your account and High-​Resolution images which we store in our databases to print the orders. As the images were uploaded more than one decade so the images are missing both LR & HR images from your albums so we were unable to retrieve the images back to your account.
We are sorry for the trouble and inconvenience that has been caused, since we value your business with Snapfish, I’ve added a free credit for one 8×11 custom cover photo book to your account for the inconvenience, the free credit will automatically applied on the order at the buy now page. Once you confirm the order then please reply back to this email so that so that I can help you in applying free shipping on the photo book order. Also, I will forward a request to our processing team to expedite the order and will make sure to deliver the order as early as possible.
We thank you for your understanding and cooperation on this matter.»
Sorry, Snapfish. I don’t understand, nor do I cooperate. You have failed at what your one job is.
AVOID.