Solstice Sunglasses

Irene is absolutely amazing! I walked in and from the very instant she gave me the best customer service I have experience and seen in San Francisco, since I can remember. She made the whole experience of buying new sunglasses so wonderful, that I can’t wait to go back and buy another pair soon. If you are looking for great sunglasses, amazing customer service, and just a genuine experience you definitely need to go here and find Irene.

I am a frequent shopper at Solstice– Westfield San Francisco Centre. I’ve purchased around 10 pairs in the past 2 – 3 years and usually enjoy shopping. I buy without hesitation because of the return policy.
This past month I bought a new Fendi pair. But ended up regretting the purchase, since one month in I still have not worn them. When returning, the store associate said there was a tiny scratch on the inside of the lens and they couldn’t take them back. The man there was very rude and condescending. The woman working there was also very insulting and accused me of ‘obviously wearing them.’ Which I have not. The woman took the glasses and started aggressively scratching the small scratch with her finger nail. I asked what my options were and was told ‘nothing.’ They both stared me down until I left embarrassed and demeaned. They were both so aggressive and harsh. I was shocked by the bad treatment. I had thought the return was valid and I’m not sure how the tiny scratch on the inside of the lens came, since I had not worn them.
I’m hoping a store manager can make it right? I am nervous to go back to the store because of the two employees that ‘shamed’ me for trying the return the glasses. I’m not happy with the $ 480 purchase, it doesn’t feel right.

Really rude customer service from James. Came in to return a pair of sunglasses and just got snooty attitude in return. I asked if I could have my original receipt since I had purchased two pairs and I wanted to keep a record of my purchases; he replied with a very curt «No.» I was so baffled I didn’t even attempt to ask what I was supposed to do if I wanted to return the other pair.
My sister wanted to look around after I finished my transaction since she was actually looking for a new pair, but I wanted to get out of there ASAP from the bad vibe. I even caught him staring me down through the glass after I left! Geez!
I’m sure there are other great employees, but if this is how Solstice is to be represented, I’ll go elsewhere.
I kept the other pair, but now I just get a bad feeling when I wear them.

Today I had a real experience what a great customer service is. I got a Dior pair of shades as mother’s day gift. One week later I dropped the shades on the floor and it got scratched. I went today to Solstice at Market St to get the lenses replaced and the store manager Rena kindly replaced the shades for a new one of the same model. I couldn’t be happier with my new shades and with the excellent care to the client. Thank you Rena and Solstice for making my day !!

The owner reached out to try and make things right. I’m still not going to shop there, but that means someone over there is committed to customers which is great, so they get one more star.

my girl cindi totally rocks! she is a sweetheart who really has a passion for awesome sunglasses, and really knows her stuff. she will give you honest feedback and help you pick the PERFECT sunnies for your mug. this location carries so many hot brands, and I will definitely continue my obsessive sunglasses shopping at solstice SF center!

I like to buy different sunglasses and this is the best place to go for everyone if I were u this is great place to go

We just purchased a pair of sunglasses from this store. The salesperson Tony was really helpful. Also, the security guard (don’t know his name) was super nice and respectful. Highly recommend :)

To Whom May Concerns
last night my and my partner visit your location at 845 Market Street/​Suite 301, San Francisco, CA94103. We were attended by a young man dressing all in black uniform whose name is Mandela Castenada. We brought with us a Limited Edition Gold Dolce & Gabbana sunglasses that had to be adjusted. we did kindly ask Mr. Castenada if he could help us. On our first interaction he said «we dont sell D&G but let me take a look», with a tone of voice a bit passive aggressive. while my partner was trying to watch what Mr. Castenada was doing, i asked him if he was new employee in t he store, since we were not 100% sure were we purchase the sunglasses all i wanted to know was if perhaps he was not familiar with with the item or brands that are or have been sold in this store. So Mr Castenada said to me «You do have a bit of attitude! i was shocked that the language, tone and the look of his eyes at me was just out of order. So i reply and said: «you need to learn some manners and stick with it» referring as the job that he was doing. Before i knew he started screaming at me out loud. it was unreal what i was experience, people inside the mall was looking inside the store as he walked from behind the desk to the front screaming at me, telling me that if i had any problem. At that moment the manager or the person who was responsible Mrs. Keri-​Ann Oddman told him to step back. i frankly was afraid and stun by the whole scene. So Mrs Keri-​Ann asked what happened, so i told her exactly what happened. No apologies from Mr. Castenada was given. i really wanted to bring this to head department attention because i don’t think SOLSTICE wanted to be known by this kind of service. i had the worse customer service in history. it feels like been in the hood attacked by a random guy who had nothing else to do but take things so personal that i was afraid for my life. if i was not at the mall yesterday he would have stabbed me in the back with the tools he had.

Great service and plenty of options!

I was very impressed with the customer service when i bought a pair of Oliver Peoples sunglasses. Good to go to a place that knows their product lines. So much better than Nordi.

So I caved in and finally bought my first pair of designer sunglasses from the Carrera brand at this Solstice location. I typically don’t review chain stores, but this experience was quite refreshing after visiting four other locations looking for a specific model of Carrera, The 25.
Daniel, (according to my receipt) was very friendly and courteous upon entry. I was so frazzled from dealing with other places that when I got here, I had pretty much forgot the model I wanted. Daniel let me browse the Carrera section (without hovering over me or anything) and I found my lovely 25s. Transaction was painless and turns out Daniel is actually pretty funny and easy on the eyes, too! Can’t wait to return to Solstice for my second pair.

My visit was okay. Gianmarco was bland but he was the ONLY person in there. You can’t blame him for that. He was pretty cool though. I got the glasses I want so I’m not complaining.
The reason they loose a star was because I had to take a floor model of my $ 141 Carrera glasses. When I think of the ears they’ve been on I cringe. But he cleaned them an all is well. I have to go back and get them re-​sized but again I had a cool experience. No complaints here…

Hands down, the best sunglass store in the City. Daniel, is amazing. I have one of those shadically challenged faces and he was able to find me a pair of friggin’ amazing Tom Fords in less than 3 minutes. He’s my go to dude now.
Not a fan of the odd coconut smell in the store. I asked about it and was told that it is a corporate directive, so no stars dinged for stupidity on the part of the man.
Anyway, hit up Solstice and ask for Daniel. So much better than Sunglass Hut and their asinine employee’s.

I came here again! What great service!!! They have a lot of stock in the back so if you don’t like what you see they can always bring sunglasses from the back…

I frequent this store in the Westfield to check out the latest designer shades. Everytime I’ve been here, I’ve gotten straight-​up excellent customer service. They are helpful, attentive and most importantly to myself, unagressive. I personally recommend this store to anyone shopping for sunglasses in the Westfield Mall.

Service by the manager was pretty bad here. I had bought a pair of rayban wayfarers during one of their promos (spend 150, get a 50 dollar gift card) and later I realized I wanted to get another pair so I asked if i could return the wayfarers, buy the other pair, get the giftcard and then buy the wayfarers back, to get a discount and he refused. I didn’t understand that because in all years of dealing and working in retail I have never heard of a refusal to make a second sale. In addition to that, when I tried to return the wayfarers because they were slipping off my face while driving and walking, he offered to adjust them (which didn’t work). I ended up returning them at another store to avoid dealing with him.
The employee who was working there when i first purchased the wayfarers was very helpful though. He helped me choose between 4 pairs I was stuck on. And if it weren’t for the fact that wayfarers didn’t fit, i would have kept them. He was very patient too.

A good selection of brands and styles but the service is a little lackluster or rather, a bit much. Prices are retail and the salesperson tried to upsell a bunch of cleansers on top of what I already spent on my Paul Smith aviators.
They’ll have pretty much any current style from pretty much any designer brand you can imagine: Oliver Peoples, Tom Ford, Dior, Mosley Tribe, Marc Jacobs, just a few I remember off the top of my head.

Yet again, I find myself satisfied with another pair of DIOR sunglasses.
Like I’ve said about the Stoneridge store… This Solstice Sunglass in the SF Centre provides the same type of quality and service. They have a HUGE selection of designer sunglasses and the associate that was helping me and my friend was very kind and patient. We were in the for like 40 minutes trying different pairs and having her adjust the glasses to fit our faces and she was not annoyed to provide the service that we expect to get.
THE BEST PART OF IT ALL:
They were having a sale 20% off select designer sunglasses… yah you think «select» and you’re like all the crappy brands… no no no… let me tell you. GUCCI, DIOR, JUICY, MARC JACOBS, DOLCE… THEY WERE ALL ON SALE!
I was sold. =)

I just wanted to say that I received excellent service here when I needed to exchange a pair of sunglasses that I had gotten at the Solstice in SJ. I think her name was Heather. She took the time to clean the two pairs that they had left (which were both on display) and was not annoyed when I rejected them (they were scratched). Some people might hate to help someone like me, who is seemingly picky, but when you pay hundreds of dollars for something, you have the right to be, and she understood that. She then helped me find another pair at Corte Madera where I successfully made my exchange. So thank you Heather!