South Beach Dental

My bad as I was 15 minutes late for an appointment forgetting about super bowl traffic. That being said, after being a patient for more than ten years I would have thought they could have accommodated and would have been fine if had to wait for a window. Time to find a new dentist in a more convenient spot.

Had my first visit here earlier this morning and LOVED it. I mean, I never thought I’d be so enthusiastic about a dental cleaning and checkup, but with my teeth being stupid sensitive, I had gone in all tensed up about discomfort during the scaling. Dr. Lai and the hygienist who took my x-​rays were both so gentle and patient. Plus the office is so clean and sleek that it looks like something out of an Ikea showroom.

I’ve been seeing Dr. Watson since before he started South Beach Dental. He’s a wonderful practitioner. Very warm and gentle dentist. I highly recommend!

I really like Dr. Watson he was the best! But something has changed dramatically there at SBD and it’s infuriating. First the front desk personnel promises to get back to you about your co pay and its’ weeks before they do. I always make my appointments at least a month out so I have time. I had been informed my Dr. Watson for 2 yrs I needed to get something redone.
When I went in I got Dr. Abrams as my dentist. He did not want to talk with me about my procedure nor the process. Fast forward a bit, my insurance denied the procedure. I called delta dental they stated the office did not properly fill out the paperwork and they submitted a 2 yr old x-​Ray. They failed to answer a simple question of why I needed the procedure.
The office mgr. Yira denied this. I had trouble with the teeth I returned 3 times for assistance. I consulted with another doctor after trying to address this issue with both Dr. Abrams and Watson without feeling dismissed. He told me one of their suggestions was out of line which entailed me paying for additional services. He also gave me what I needed assurance that I was not crazy in requesting this mistake being corrected. I chose to write Dr. Watson a letter. I’m great at writing and it gives you a chance to say everything you need to. Needless to say my letter was not receive well they immediately got defensive. But they did offer me options not exactly the request I made. I opted for my portion of the fee to be returned and a copy of my records. This was my fourth time asking for my records. 18 days went by since I sent my answer to them in how I wished to proceed. So I called the office, and the manager Yira told me to shoot her email requesting my file. At this point I lost it a little. I told her I absolutely had done that already and hung up. She finally sent the files I emailed back thanks and a reminder her of where to send the refund they offered me. Look below I’ll post a picture of her unprofessional response and the original letter section detailing my options.
UPDATE: they refunded my money finally.

I went in for a regular check up, cleaning today. It was my first time here and I had a great experience! From the receptionist to the assistant to the dentist, everyone was very friendly. I didn’t have to wait long before being called in. My dentist was Dr. Abrams and he was really friendly and answered all of my questions; super thorough with my cleaning.

Most irresponsible dentist ever!
Had a big chipped in my last tooth (tooth 31), can’t have it treated since i was pregnant and it didn’t hurt anyway. But when i had my regular cleaning after the pregnancy, they told me i have to get it fix (a root canal, then crown lengthening, then a crown) otherwise i may lose it. The whole thing after my insurance would cost about $ 1,200. My tooth started to hurt very badly after the root canal, the dentist said there is some complication and they can’t do the crown lengthening, so they referred me to a specialist (which cost another $ 800). After a few week, the tooth still hurt (not sensitive, just painful and can’t chew with it), went back there for the crown. I told the dentist it still hurt but he said it could be because the tooth was traumatized… so i waited, and waited hoping it will get better, but the pain kept getting worse. When i went back there to ask the dentist to check on it, he said there’s nothing he can do and again referred me to another specialist. I told him my tooth only started to hurt after was the root canal that he did (which was supposed to stop the pain) and my annual insurance was exhausted from the last procedures. He still said there’s nothing he can do, judging from the pain i described, i may have a cracked, which he nor the x-​ray can see, only the specialist can. If it still hurts after i take the pain killers (2 pills), then i should increase the dose… I told him that would be bad for my liver, he said it’s okay. I asked him isn’t it irresponsible whenever there’s some complication all he did is refer me to someone else… and he said ‘i understand your frustration, but there’s nothing i can do. I asked him what if the pain is not because of a crack but due to a mistake he made during the root canal procedure, he said then i will have to do another root canal (At the specialist office) and his office will refund me the portion of expenses that i paid for the root canal. I will see the specialist next week, let’s see what he said and i will post any update.
That place is clean and quick, and you can use the safeway parking, so if you just want a regular cleaning, it’s not a bad choice. However, if you have any additional things that you need to get it done, you may want to reconsider… unless you want to spend the time and $ for them to do the checking, visit, procedures… then may have to do it all over again at another specialist.

I’m sad that Dr. Watson isn’t seeing patients any longer. I had gone to another dentist for a year given that it was more convenient with my schedule and where I live. When I switched back, Dr. Watson wasn’t seeing patients. I’ve seen two dentists at his practice since then and don’t feel comfortable with either one of them.

Everyone was very friendly! I didn’t have to wait at all. The office is very clean. Peter did my cleaning, he did an amazing job… he was very witty and genuinely nice! I hate the dentist more than anything but this place makes it not so bad :)

Super friendly people — from the support staff to the doctors — everyone is helpful, thorough and professional. The XRays are all digital, the equipment is new and the staff is amazing. I was in and out in under an hour for X-​Rays and a cavity filling. Would highly recommend this place.

These folks make you book an appointment half a year in advanced and the morning you show up tell you that they double booked you and to wait an hour.
This is in addition to he two text messages that they send you telling you to confirm the appointment at the original time.

Had a badly chipped front tooth. After a lot of soul searching found south Beach Dentistry and I am really happy that I did.
One hour and my teeth looked like new. Thank you!

Clean, quick, professional, friendly… and the chairs have a view. I have only been for a check-​up, x-​rays and cleaning — but everything went well. I also liked the «care pack» they sent me home with (toothbrush, paste, picks, etc.).

I had a crown implanted here, several years ago.
After I moved out of the area, I began going to a different dental practice. To my horror, I learned that the crown had not been fastened and sealed properly. The underlying tooth had rotted, decayed, and shattered to the point of no return. The only clinical remedy was an extraction.
I now face painful oral surgery for a multi thousand dollar implant which my insurance does not reimburse.
Emough said.

I love South Beach Dental. I’ve been coming here since I moved to San Francisco 6 years ago (back when they were in their old location on Townsend) and have always received excellent care from Dr. Abrams.
The current office in The Beacon is gorgeous, clean and feels extremely modern. I appreciate how efficiently they run — seemingly always on time and my x-​rays/​cleaning/​check-​up appointment takes under 45 minutes.
Dr. Abrams is really the best — personable, gentle with his cleanings, approachable and positive. I’m one of those people who is always nervous about a trip to the dentist, so it’s nice to feel at ease! A few years ago I had a crazy situation with a painful abscess and he (and Dr. Watson) went above and beyond with their care, getting me in for off-​hours emergency visits and consultative phone calls until I was fully healed. I trust them and their staff and always feel like I’m in great hands.

I enjoy going to the dentist here. It’s very clean, hospitable and there are drinks in the waiting room (San Pellegrino, ice tea etc.)
However, I wouldn’t say that it’s «affordable pricing», as claimed on their website. Maybe average for San Francisco, but surely that doesn’t count as «affordable»?!

This is the absolute worst experience I’ve ever has at the dentist. I came in with a chipped tooth, and then sent me that same day to another office to get a root canal. I was told to make another appointment a week later at south beach dental to get a crown. When I came in a week later they had no idea if I even had the root canal. Asked me to basically go over what happened to my tooth. In no way is it my responsibility to tell my dentist what they need to do to my tooth.
After, they put on the temporary crown and told me I needed to come back two weeks later to put on the permanent crown. I went ahead and took off work AGAIN and came in. But the permanent crown didn’t fit. So they had to send it back and I had to come in AGAIN the next day. My appointment was at 3 and I’m still sitting here at 345 not being helped.
Keep in mind I’ve had to take off work each time since they are only open 9 – 6 on weekdays. after this visit I’m no longer coming here, nor am I ever recommending this to anyone.

I still love South Beach Dental!
They ran a recent special for cleaning + X-​rays. My insurance pays for only 2 cleanings per year, so I paid through the special and went in a couple weeks ago for an extra cleaning. (Nothing better than that squeaky clean feeling!) As usual, it was running on time, I was back to the office quickly, and the cleaning was great.

Took the hubby in for a checkup and got assigned to Dr. Lai and his assistant Brandon. The reviews are true, they are a stellar team. I was so impressed with the way Dr. Lai handled my husband’s appointment that I ended up booking my own right away.
Their prices are very reasonable, which is surprising for SOMA.

The dentist did the cleaning herself.
Say what? I’ve been to so many dentists and this is one of the few that actually does this.
The office is nice and conveniently in SOMA, and the staff is cordial. The dentist was very personable and answered various questions. The only thing is, as another person noted, the flossing and polishing done by the technician was a little sub-​par and rushed. So really 4.5 stars, but since I was able to fit the appointment during my lunch hour, 5 it is.

Like most people, I hate going to the dentist. If you read my review on my previous dentist at Pacific Dental «Spa» — aka, Dr. Irene Mullins or something like that (Dr. Alexander Kogan changed the business name to something bogus), you’ll understand my passionate fear of all things dental.
That is, until I started going to Dr. Bryan Abrams at SBD. He’s the nicest guy, and very gentle and meticulous while he does his work. He makes things totally comfortable.
One of the rooms at least has a massaging chair, they give you sunglasses to protect your eyes from the lights. You can listen to music too. The staff is very organized and professional, making appointments is a breeze (even last-​minute emergencies), and they take most insurance.
Dr. Abrams clearly cares about his patients, and does not want them to have issues or unnecessary work done. Encouraging and kind, I have referred numerous colleagues to him — those who have gone can’t thank me enough.
The office is also located above a Safeway and near a Walgreens, so it’s convenient to run other errands before or after.
Five stars for a dental practice… miracle? No, just GOOD BUSINESS and caring people.