Sprint Store

I went to this store approx. Dec. 2015 because I was having issues with my tablet.
I have never seen a bunch of lazy, useless staff people!!! They all stood there looking at each other instead of coming forward to help me when I asked. There was loud rap music playing in the background which was very annoying. This is the second similar experience I had there.
No one wanted to help fix a problem… they just wanted a sale!
I note from one of the Unilocalers that the staff has been changed as of January 2016 so I will give them another try because they are closer to where I live.

Kimberly went above and beyond to help my friend and I get the perfect deal for our situation. Truly a friend when it comes to getting to most for your money. Highly recommended!

This was the worst sprint experience by far I have ever had. The staff were uninformed and unhelpful I went in to upgrade my phone they added a phone line to my service without my knowledge or permission hey also tricked into buying products I didn’t need or want I would NEVER recommend this place I felt they were dishonest and if I had not caught this mistake I would be locked in with the fourth line

BEWARE — fraudulent activity at this store! An employee at this store gave someone access to my account and let them add 2 new phones to my account without my authorization. I have a Chicago phone number, and this person added 2 San Francisco numbers. VERY shady. I received reciepts and notifications, as this person used my account to pay for these phones. I’m currently working with Sprint’s fraud department to get this resolved and to reverse the fraudulent charges. Do NOT trust this location.

I switch from Sprint to T-​Mobile, because people at this store are so unfriendly ! I went to T-​Mobile: much more better experience.
I will never come back to this store.

The first time I went to this store months ago I had the worst experience, ended up with a 130USD plan when rep had told me that it was going to be 50. I had to go back to the store 3 times to fix it. It honestly left me with a really bad impression of Sprint.
But a couple of weeks ago I returned in order to get a new phone and the service was great. Apparently they have completely changed the staff and they were very helpful and efficient. The store manager, Katie, was extremely attentive and helpful, the best service Ive had so far in a phone company. The changes that they have done have been very good because I left the store with a completely new impression of Sprint and now I would completely recommend it to my friends (the Van Ness branch).

Do not go to this store. Worst customer service I’ve ever seen. Staffs are very rude and unfriendly. Looks like they are not getting enough paid which is why they don’t even bother to answer you or help you. Don’t wanna work stay home. Isn’t that easy!!!

Scoundrels. Don’t trust them. I went to replace my phone and discovered later that they added a bunch of expensive features to my service contract that I didn’t ask for. I specifically asked if there was any added cost to my contract and they flat out lied to me and said no. How bad? An extra $ 100/​month in added fees and features I never asked for. Scam artists work here.

Switched to sprint after 15 years with att. They have lied to me 3 times in the month that I have switched. Ugh. Wish I wouldn’t have changed.

Can’t be all 4 stars, since the area really has no parking other than meters. But anyway, Katie the ASM @ this store was so helpful! I mean she was an all star and made me walk out happy! I walked in thinking like damn, no one is gonna help me everyone doesn’t seem friendly.& the longer I stayed in the store the more friendlier the staff became. Katie was the first to help me, gave me more than one option for my issue & above all that she kept her patience with me cause I was being impatient and braty. I just want to thank Katie for her great customer service &helping me with everything.(: see you soon

I think only cranky people go into wireless stores. I was pretty cranky when, after spending two days without a phone, my replacement phone suddenly stopped working on me. I was SO frustrated, the people on the phone were being insane, and I was about to lose my mind when someone told me I would have to go to the Yerba Buena store… and then, like a breath of fresh air or a ray of sunshine, up walked Katherine, Katherine is amazing — helpful, generous, calm under pressure, She’s amazing, really knows her stuff and is a total doll. Thanks so much for taking such great care of me!

Warning: VERY, VERY FRAUDULENT sales practices (and I never use capitals).
Please do not take the «Free Tablet» at Sprint Van Ness– it is NOT FREE.
I wanted to upgrade my cell phone to a smart phone. They said they had the phone in stock, and then when I agreed to buy it, they said they did not have that phone any longer, so I upgraded to pricier phone. The sales person brought out a tablet from the back room,(which I did not ask for) and stated, «this tablet is free for upgrading your plan». I asked him several times «is it really free?» and he said «yes». He said I could add wi-​fi to the tablet for $ 15 dollars a month. I told him «no thank you». He persisted and said I could «cancel at any time». I agreed to try it for a month. I signed the tablet, but was not able to see the contract. I was told my receipt would be mailed to me. When I got home I was shocked to see that I owed $ 240 for the «free tablet».
I looked online and hundreds of Sprint customers have complained about this deceptive sales tactic, even on Sprint’s website!
When I returned to the store, I was told that I could not cancel the wi-​fi without returning the tablet, which would cost $ 75.
I asked for a clear receipt of what I have paid for and my new phone plan and was told by Katherine the store manager that it «takes a few weeks for the contract to go through». I reminded her that there is a 14 day return policy and I couldn’t wait that long. I returned the tablet, but had to pay $ 75 dollars. When she rang up my bill, there was no display for what I was paying for or how much she was charging me. When I asked to see what I was paying for she shouted, «I can’t show you the internal system!» ??
She said she could order the other phone I had wanted in the first place and that Sprint did still carry that phone. I asked to cancel my order completely and she said I would have to return to this terrible place, when my new phone, that I did not want arrived.
What can I say, the whole lying sales tactics is absurd. I am a working class stiff. $ 75 a month is a weeks worth of food for me, or a year’s supply of chewing gum.
I’m not sure how these people sleep at night. I am not one to rant on websites or at sales people, but I wanted to warn others. The sales person seemed like a nice, young man. Sigh! Don’t get your phone here and DO NOT accept the NOT FREE TABLET!

The worst customer service ever, I never seen anyone as rude or has no idea what they are doing as this place, I am really considering going to anther company because of my visit to this store

BEWARE… THIS STORE WILL SCAM YOU:

== **BE WEARY OF FRAUD ACTIVITY BY EMPLOYEES AT THIS LOCATION**==
I went in last month with the sole intention of purchasing an iPhone. I went in knowing the model, color, and memory size that I wanted. When Darryl, the salesperson, came back from the storage room with what I requested, he had a box for an iPad. I asked him what that was, and he told me that there was a promotion for a free tablet with iPhone plans. I have plenty of devices at home, but I figured that someone in my life could make good use of it.
Less than two weeks pass, and I notice that some high charges appear on my account. It turns out that not only was the iPad not part of a promotion, Darryl (or someone) signed me up for a payment plan for the device and for a payment plan. What’s worse, someone FORGED my signature on the contract for this device. When comparing the forged signature on the fraudulent contract to the correct one for the iPhone, it was obvious that they were not from the same person.
The store manager, Sam, has refused to take responsibility for this employee’s actions. He claimed that Fraud Management needed to investigate this, and when I filed a complaint with them about this, they referred me back to the store. When I called the store to request an appointment with him, they denied my request.
When I finally spoke to Sam about the issue, he said that it was closed because I got my money back for it. I questioned about the forgery; he said that it was not something he could address.

Unbelievable it reminds me of a sitcom … Everyone is a completely joke the most unprofessional place. Swearing using racial words… Go somewhere else

The people here will cheat you out of your money.
We went to get a new cell phone plan with our non-​contract full priced Sprint phones that were $ 800 a piece. They currently have a promotion that you would get 23/​gb a month for $ 100+some hidden fees, but we switched from AT&T and were AAA members so we didn’t have to pay any of the hidden fees besides tax. We let the Sprint manager know all of this, gave him our information. And then he proceeds to cheat us out of this trust and pad his commission check with insurance plans, smartphone access fees, and as many extra services as his greedy hands could get on.
Today, to our chagrin, we find out that the lying man did not do any of the things he promised when we get our $ 250 bill in the mail. We noticed that there were hundreds of dollars of extra fees and unnecessary services on there. And he thought a significant percentage of it was going to go to his paycheck. Well, thankfully, we found out only within a month, and cancelled everything and are now off to Tmob instead.
I really do not hope that this place gets its act together soon, so it’ll decay as fast as the neighborhood surrounding it.

The service here is terrible!!! I went today and there was three African americans there. Not only did they not help me upgrade my phone, I felt they had some racism against us. I am Asian btw. They did not even look at me. All they were talking was about LeBron Jamesand how he can’t shoot. Wth? Like I’m trying to give you guys money to get a phone but they wouldn’t even help me. My 4 year old kid needed to use the restroom not only did they not let her use it, they made her walk all the way to the amc bathroom. I would give them zero stars if I could.

Customer service is not here at all. No greeting walking in, nothing friendly about this location. I called in advance to see if they were busy, they claimed it was a 30 – 45 minute wait. I took my chances, walked in and there were two people in the store.
Furthermore, the man helping me lied and said I couldn’t upgrade till the 9^th, when Sprint told me I could upgrade on the 1^st of this month. I know for a fact he lied because I went to the Sprint store on Gellert in Daly City, and I upgraded yesterday! Liars

[note: this is the location i worked with but this review is also for the company as a whole]
I just… cant.
Sprint and I go back. In fact, my first ever cell phone service… so easily over 10 years as a «valued» customer. Notice those air quotes? Yeah, me too.
Your service provider is like your bank. As much as your huff and puff, its just too hard to break ties (see: contract)…or so they’d like to think.
I like my phone. I have a nice-​once-​shiny android S4. It does what it needs to do; makes calls, sends text, intertwined with google/​gmail to simplify things and even has a camera for some drunken dikpix.
Kidding.
My problem is with sprint and their process. About 3 months ago my phone dropped leaving my screen with hairline cracks. It fell on hardwood floors while taking it off the charger and no, I wasn’t drunk. Regardless, I take responsibility and sh! t happens. I walk into sprint a few days later and ask them about costs associated with fixing said broken screen.
«to be honest, Unilocal something and go to an independent business. Its like $ 100. Through us you’d have to go through insurance and the deductible alone is $ 150 and they give you a refurbished phone. It’s a hairline crack, give it a few months when you’re eligible for an upgrade and trade it in for an S5.»
Nice enough guy with a fair enough damage assessment as well as resolution; two things I cant be upset about.
Fast forward to Sunday. Mid-​49ers win over the chiefs, I notice my screen wont power on. For what reason? Who knows. I haven’t dropped it… im on a full charge and yet again, not drunk. I pop into sprint store to be told by a rep that it is due to my cracked screen.
Wait wut?
Had that been the case I would’ve gone through insurance for a new phone 3 months ago! Now, I’m leaving for Hawaii in 2 days and I’m phoneless and now its an issue yet the fingers are being pointed my way for not «resolving the screen issue months ago».
I give up. Ill take my refurbished S4 and business elsewhere; thanks for the headache.