Staples Express

Rachon in the printing department did a great job with my printing.
Thank you for the Great Service!

Avoid this Staples at all costs. They are all about policy and procedures and will never work within the guidelines of Customer Service. Case and point. I made an online order for an in store pick up. I had one of my employees go to the store to pick up the order, on the way to the store they got into a car accident and could no longer pick it up. I called the store to notify them that I would be sending another person. I provided them with my order number, cc number and the contact information of the new person. They arrive with photo id, a copy of the email with the invoice and order confirmation. All of this and they were refused the ability to pick up the purchase.
The store told me to call customer service to have the order cancelled and then repurchased with the new pick up person’s name… Really that’s your solution.
I called customer service and they tell me they can not cancel the order because it was ready for pick up and the only way it would be cancelled is if it was abandoned for 5 days. That’s smart, make me reorder the same item so you can charge me twice and then make me wait up to a week for a refund on the original purchase.
All this for a $ 14.00 ream of paper.
No wonder your share prices have halved in value in less than one year. You inflate earnings via online sales and then have to retract profits due to a disfunctional customer service and poor business acrumen.

This review is only for the copy center in Staples.
Great pricing for copying at $ 0.10/B&W. Computer use is $ 0.30/minute with no minimum charge for computer *ahem* UPS copy center (~$ 3.99).
The copy station has two copy machine which can cause a back up in the event of more than two persons (of course). Luckily, there’s a FedEx copy center off Van Ness a few blocks if need be.
My frustrations will the copy center is the customer service. It is with repeat (three different occasions) I have experienced horrible customer service. The staff at the cashiers are friendly and greeted me at every occasion.
A staff member at the copy center who seems to always be there from the 8am-​5pm shift during weekdays has a «hate my life, hate this job» look and attitude to her demeanor. I understand this may be a monotonous job but please show some effort in your client service, as you are in the industry of servicing clients. Wish you the best of luck and perhaps just some team motivation is what you need to turn your efforts around.

They lost my packages! I called UPS and they said that Staples never gave them the package after making a UPS tracking order. I also had a package sent out via USPS and they said the same thing, Staples never sent USPS the packages! I contacted the Staples store mgr (David) and he said that he couldn’t help me! Are you kidding me??? I then asked for the Regional Mgr. and Greg told me to contact each of the shipping places! What a joke, going in a circle does not get things resolved!!! Till this day, my packages are gone, stolen!!! I contact the Corporate Head Quarters of Staples to see if I can actually get help and (Angela) said that they can do nothing else! Stay away from all Staples!!! It is not worth the loss of time, energy and poor business practices!!!

Have gone to their Copy center three times. Everytime I ask a question for guidance Im treated abruptly and shunned off. Today I went in and the associate in the copy center told me she was too busy and couldn’t help me.

Stopped by to print out stuff. You can send them what you want printed out, or you can access one of the computers on the side to print. Computer usage runs about $.30 a min and each page is 45 cents or so. Typical staples shop.

If you ever wondered why Amazon is doing so well, a trip to this store will explain a lot. Not their fault that parking is horrendous but they should realize that an expired meter results in a hefty ticket and have enough checkers to handle their customer flow. I went there and while I noticed a few employees leisurely stocking the shelves or checking inventory levels, there was only one checker. Other posters noticed the same thing I did. The one checker was dealing with an application that literally moved at a snail’s pace while the customer and the checker had what sounded like a non-​essential conversation. I got tired of waiting and placed an order for what I was shopping for in this poorly run store online. I guess good help is hard to find these days.

smaller store but has what i usually need

Nikan did an awesome job and saved me hundreds fixing my laptop.
Thank you!

I bought a computer online through Staples two months ago. The key board stopped working. I took it into staples on Van Ness and was ignored. When I finally got someone to help me, she called for a tech. No one answered. She then saw him setting near the front door. He was setting there when I walked in trying to find someone to help me. He said they could look at it but there would be a charge and if I wanted to get it fixed I would have send it to Toshiba. I bought at staples so if I had an issue I could take it into a store, I guess I was wrong in thinking they would provide service.

My second office. I have a home office so I utilize staples express mostly because it’s about 3 blocks from home and everyone here is very friendly and helpful.
I ship ups a lot and they have a drop off here. They also have a usps outlet. I also use their copying services for presentation packets. And they have same day services on customized self inking stamps.
It’s a decent size store and have everything you need to support your home office.
Street parking only.

Aweful experience! Ordered and print posters online
When arrived and paid! Got into a car and look at the art work! Only got a one poster! Asked the lady who helped me earlier! (already rude) that my order isn’t complete! She said sorry you have to wait coz I’m going to lunch! Wtf!!! Why don’t use just check ur worK while you were on ur regular work hr!? I told her I don’t have time to wait! Plz have manager or whoever print the document ! I said well it’s not my fault I paid full amount and I need my work !
Finally, manager (Craig) came over and help me out! At least he nicer than another lady who has mad face at all the time!
If you not happy, go find another job! And don’t treat customer that way!

I went there to get a calculator (which I knew they had in stock since I’d checked online). Picked it up and got out in no time. I’m just happy I didn’t have to order this calculator online.

Today I ordered some business cards online to this location. I wasn’t too fond of how the card stock turned out, it was too thin (the highest stock they had to offer), so the gentleman behind the counter simply said «please feel free to keep these 10 cards, for free.»
This is excellent customer service to the T.
I wasn’t happy but when I walked out I wasn’t mad or upset with myself for ordering a card that didn’t measure up to my expectations either.
Overall the store is in pretty good shape although a bit disorganized, but the customer service makes up for it and I can’t complain about a store that carries almost everything office related.
Thank you Mr. who helped me with my cards today. I’ll be back.

One word — Slow
Two words — Rude worker
Three words — Awful customer service
Four words — Enjoy your time waiting
Five words — Let’s play find the cashier
Call in to check if my package came in, got my call disconnect (hang up?) four times.
Went to the store to pick up package, ignore me, skip me, went to the back to check my package, first staff say is not here, second staff say they will look for it, so I keep waiting patiently… Start playing with the toys on the counter for another 15 min… finally a third staff come out with my package.
Long wait, but as long as I got my package and not have it mark as lost, you deserve a three star!

Slow, Slow, Slow, Slow, Slow.
Leave u on hold 4 evvaaaa

Poor customer service starts from the top.
I see a lot complaints about CSRs at this location and now I know why. I worked with a store manager today and the service was horrible. The guy looked like he was forced to work there, no smile, rude and down right miserable. He took over 10 min to get a laptop for me. Then got offended when I suggested that it was too long. This place is going downhill fast.

I’ve been going to this Staples since it opened. I’m sorry to say Staples as an organization and this store in particular has continued to go downhill fast.
Things are so bad they are impossible to deal with. At one time Staples was a place to go for office supplies at a good price then the corporation got into gimicks. Staples had three stores in SF and this is the only one left. At one time they had good management but those days are sadly past. This store has been through so many generations of management only the worst are left.
Their current manager is basically a good guy but is in way over his head and impressed he finally got his own store after being passed over many times for one.
Today I needed one small item and the checkout took forever. There were three staff behind the counter one only wanted to sell me ink (heads up if you want ink buy it on line for 20% of what they are charging and save a bundle — OK), the other was in a 7 minute checkout with some gal who had more paperwork to fill out than an income tax return and doing it all at the counter. They wanted to send the next in line to the computer department to get the line shorter but he was not interested and finally gave in. I almost just left the small item I had on the counter and walked out. (Strangely the prior time I was in line at this store there was also a big backlog in the checkout for the same reasons).
Regarding tech… My current computer which I bought at Staples years ago needed help with a virus. I took it in and was talking to the then computer representative. In the middle of my trying to explain my problem he walks off to help some clueless gal who had a $ 5 item instead of helping me without any notice or apology. I reported him to the prior manager who left to work at Victoria’s Secret I knew very well. She noted the kid was clueless so poor customer service here is nothing new. With the departure of the prior store manager it only got a lot worse. If you should wonder where this Staples’ prior managers go to check out the Goodwill on Mission and South Van Ness their mess of a store is partially run by a former Staples manager which seems somehow fitting…
Staples apparently wants to be innovative by switching around their stock so no one can find things were they were — they do this about every six months from my personal experience. So you can’t find anything, the listed prices do not match the real cost (due to stupid rebate program) and the staff has high turnover and is increasingly unprofessional.
My suggestion is try Office Depot near Thrid and Market I find them helpful and buy your ink on line as you will save 80% in most cases over Staples prices. Another thing to note is packaging if you need one or two of something this is not the place to go they want to sell you a big package for a high price.
At one time I bought office supplies for the government and we paid 25 cents for one of those file boxes Staples will charge you $ 10+ for in comparison. If Staples wants $ 10 for it you probably can get it on line and delivered for half of that so I don’t buy much oif anything at Staples anymore.
I think in time this Staples will close as the other SF Staples have a victim of their own stupidity. If you get hassled by the store staff and management do not hesistate to contact the president’s office of Staples with your complaint. The last time I did this I got my problem fixed immediately and a gift certificate for my trouble (this was years ago so you might not get the gift certificate but your problem will be dealt with).
I cannot see this store continuing to operate as it has without corporate making some very big changes and soon. Until them I’d avoid the store unless you want hassles and BS.

Horrible!!!
I called because I needed rechargeable batteries. I tried to buy them online but couldn’t find them on the website so I called to get the item number. I called and got them to transfer me to the manager, who kept putting me on hold, and telling me his internet is not working. I was put on hold for 40 minutes (I think the manager was just waiting out the period until I would get fed up and hang up.). Absolutely ridiculous and unprofessional!

Local Staples that I always run to if I’m in DESPERATE NEED OF OFFICE SUPPLIES, like INK!
I have been coming to this Staples since I was in Middle School (or even younger) I’m in college now. I’ve seen this place change throughout the many years so I’m very familiar with the place.
Anyhow, the stuff here are beyond overprice. Like I said, the only time I go here is if I’m in desperate need of some office supplies, if I found a coupon or if there’s a killer sale. Even when I do buy something here, I always make sure to find a price online that’s cheaper (like on Amazon) so I can price match the items to save $$.
The employees there aren’t really that helpful. There always seems to be a lack of employees. It’s like 1 or 2 MAX employees at the register and the rest are at their own department and aren’t willing to leave their department to help you. I had to hunt down an employee to get some filing boxes that were out of stock and it seemed like they were just trying to run away from helping me. It took them forever to get the product that I wanted and they just threw it on the floor without a care if it damaged the item.
Also, whenever an employee do ask me for help and I ask them a question, they can’t ever answer it. Once I just asked if they had a specific pen that I got from Staples before and the employee said there weren’t any… And then when he left I found it.
There was also a time when I got rung up, the employee looked like she was having a terrible day and didn’t give a $h*t. I mean, honey I get it I work in retail, it’s a long day at work, but fake it till you make it. She had a fat attitude over me asking about a price even when I still ended up buying the items! =(
Oh and faxing here is a joke. I also didn’t get any assistance on how to work the faxing machine. And it seems like the document I faxed didn’t go through.
Some PROS: they have great lined paper! & You can recycle your ink cartridges & BINDERS and get $ off your next purchases.