Sunset Glass Company

This is my 2^nd 5 star review, the first has disappeared … We have used Sunset Glass for years 1^st time in 1981– they are professional and do excellent work. Custom shower doors, windows, screen doors as well as cut glass for tables. Prices are great, Wayne and Eric do great work. Highly recommend Sunset Glass!

My wife and I cannot say enough positive things about Sunset Glass and the team that works there. We were in a rush to have glass cut to put on top of four antique dressers and chest drawers and Sunset delivered with a smile and at a very competitive price. I called two other glass companies in San Francisco, both with long histories in the city, and neither could match the level of customer service and price that Sunset provided. The A-​team includes Christian, Eric, Gloria, Nick and Wayne. I offer a 100% recommendation for this company.

I like small shops as they take your work more seriously. Sunset glass is exactly that… They have always gotten to my calls and get back to me, even if your project is small.
Ive read the negative reviews, and they seem to be coming form one source or prompted by one source… That is too bad…
Even though I am cross town from Sunset, they always seem to be less expensive than some of the bigger guys around… Is Sunset glass «perfect»? Not perfect, but close enough for me to give them 5 stars…

Wanting to support a local business, I had Sunset Glass come out for an estimate. That was months ago. Since then, I have called no less than 8 times, asking for an estimate. I keep leaving messages with the receptionist or on voicemail, asking the owner or estimator to call me back. Still no response. Very unprofessional!

After spending hours leaving multiple voice mails and emails with half a dozen other companies, waiting hopelessly for a response, Sunset Glass Company was the ONLY company who answered the phone. The receptionist was very professional and friendly (seems there has been some training on this point, as it was the only cause for prior negative reviews). She called me back moments later to confirm a same-​day appointment for an estimate, to which the guy arrived precisely on time. I got a verbal quote for a reasonable price. The glass had to be ordered as a custom cut for a double pane, and arrived just four business days later. I received a morning phone call asking for an installation appointment — was given a 1-​hour window; the installer (different guy) also arrived exactly on time, was professional and courteous, and did a fabulous job with the install. Written invoice matched exactly with the verbal quote. This is a great company with excellent customer service start to finish; in fact, they could have charged me more since NO OTHER COMPANIES ever answered their phone or called me back! Thank you, Sunset Glass!

This is a great company! I had just gotten a dining room table that I loved (a beautiful mahogany) and I didn’t want the wood to get ruined, so I ordered a glass top for the table to protect it! They were speedy and reasonable!
¹⁰⁄₁₀ would recommend!

We believe in supporting neighborhood businesses so we went to Sunset Glass to get an estimate for replacing a large glass window in our living room. We strongly suggest that the woman at the desk be given some customer relations training. Her rude and dismissive attitude drove us away.

Run away and DO NOT PATRONIZE THIS COMPANY unless you want to deal with a very RUDE admin filing girl named SUZY who would HANG UP on you while talking, talk to you with absolutely NO RESPECT and could use a very detailed lesson on CUSTOMER SERVICE. maybe she needs a vacation Wayne

No wonder this business gets bad reviews. I see the company has received multiple bad reviews due to the phone receptionist’s pissy attitude. I called to get an estimate on some custom mirrors for sliding closet doors. She starts right away with a snarky ass attitude and says that she’s «trying to figure out what the heck I want.» Total Biznatch that doesn’t show any respect to potential customers.

I had to let people know how the people at Sunset Glass are both creative in their problem solving and do it with a high degree of service. After getting turned down by several mobile repair people who probably thought my job was too small, I removed the aluminum frame and they replaced the glass and damaged window screen in an hour. Thank you for your help and fast service! You are the first place I would recommend calling.

I needed a shower door replaced and came to Unilocal looking for someone to help. After reading the reviews for Sunset Glass I initially chose NOT to call them. What a mistake that was! Instead, I tried to go through Home Depot which turned out to be a big run around — lots of phone calls, them getting my requests wrong, two visits to the store and a 5 – 7 week turn around with their vendor. Waste of time. With only one bathroom I was very eager to get the shower fixed and couldn’t imagine having to wait almost two months to get a new door.
I always try to support my neighborhood businesses and wish I’d made my first phone call to these guys. When I finally did call, Eric told me he’d be over in an hour to look at my shower. Wow! He did indeed come right over and he brought his tools to remove the shattered and now very dangerous shower door. He took the time to remove the door and clean up all the pieces of shattered glass, this was a very old pre-​tempered glass door.
He told me he’d order a new door and be over in few days to install it. Fast!
Plus, he is so nice! He told me that his grandfather started the business in 1940 and I love the fact that it’s still family run.
I would highly recommend Sunset Glass. Not sure why other reviewers had bad experiences. I’m sure this is also a case of satisfied customers not taking time to write a positive review. I know I’m more prone to write about bad experiences but I definitely wanted to make sure to give a these guys a review they deserve.
Another note — I thought these guys would be more expensive that a big box store like Home Depot but they actually came in $ 100 cheaper!

Wayne just saved me from major water damage during this crazy storm. He came out to my bldg yesterday to review a leak seemingly coming from the unit above but instead identified a major crack in the exterior of the building which he promptly filled for me. I have nothing but respect for Wayne, his prompt service, and his speedy response to fixing the problem. Will be talking to him about window replacement in the very near future.

Non responsive, poor customer service, repairs always require follow up. I am forced to use this company because my building owner where I rent has a relationship here. In order to get anyone to respond to even making an appointment it is like pulling teeth.
Today I called to follow up on an appointment request. The woman who I spoke with was rude and condescending. «We are extremely busy and I passed your message on…» to no other than the owner of the business Wayne.
If it was up to me I would never use this company. They act is if your a bother. They are non responsive and offer really poor service. Its hard to imagine why they have several five stars. My thought here is, if you going to commit to a big job whereby they are going to make a bunch of money, they might make a call back. But if you are looking for a repair they just seem not to care seem to not care.
This is not a tone time experience, it is on going and has been over the four years I have lived in my apartment. We have had several windows replaced (poor installation), and just a lack of: we can’t be bothered.

Now-​a-​days it seems that ‘Have a nice day’, ’ Have a good one’, ‘Take it easy’ or some other catchy phrase or homily has replaced ‘Thank you’ or ‘Thanks for your business.’ But there are even times when ‘Have a mice day’ would be welcome.
We dropped a major chunk of change at Sunset Glass for replacement windows. One would think for the cost and scope of the job, Wayne, the owner or one of his employees would follow up with a ‘How did the Job go? Is everything satisfactory? Thanks for your business.’ or write a simple ‘Thank You’ on the bottom of the invoice?
Alas alack, no one did. I also ordered a skylight at the same time as the installation. Sunset failed to follow up on that one.
I guess business must be so good at Sunset that Wayne doesn’t have to worry about keeping customers coming back.
We took our glass business elsewhere where the folks say ‘Thanks for your business’.
You should too.

This was my first experience with Sunset Glass. Wayne the owner was very friendly and was able to get someone to come out for an estimate the same morning I called. I had to reschedule my original appointment due to my work schedule, but Wayne was able to get a technician out the next business day. The technician, Christian was professional and friendly. He got the job done super quick, and the new shower door looks great!

This review is for their customer service only.
I called in trying to find out if they do window frosting — not looking to purchase a new window/​glass. The lady who answered the phone responded that it is not something they did. I said thanks and was ready to continue my search, when she kept talking. Not only did she take the time to explain to me the difference between what they did and what I was looking for, she also gave me two references that I could look into. Really refreshing and helpful attitude. Most places I called so far just told me they don’t do it without so much as a superficial «sorry.»
Honestly, I think at first it did sound a little like lecturing — she was quite insistent sounding. But hey, I don’t know a thing about window tinting and she took the time and energy to educate me. Basically, I think it pays off if you can be open and respectful. In the end, she was just trying to help me and I really appreciate that.

I just about never will write a bad review but well here it is… Hard to believe they just will NOT get back to you!!! Don’t you need the business Sunset Glass? Sent pictures, gave measurements, all I needed was to replace a mirror that cracked in my bathroom and after several telephone conversations being passed on from one to the next having to explain my scenario over and over, someone did say that someone else would be getting back to me the next day. Well, that never happened. What a lousy experience & horrible waste of my time.

Shockingly poor customer service! After three calls and 2 emails over 10 days I engaged another provider. The person who answers the phone, and does intake for quotes, ‘is not allowed to have e-​mail’ but she said I should send an e-​mail with details and the ‘guys in back’ will take care of it. Needless to say nobody is responsible for the balls rolling around on the floor. I did use them a couple of years ago and would prefer to support neighborhood businesses but they are too disorganized for me to consider using them in the future. Shame as I do have a pretty big job coming up in a couple of months.

RUDE, rude and rude!
The lady who took my call talked to me like i was stupid! As first time home buyers, we didnt really know much about our window options and she acted like we shouldve known. How the hell do we know that windows facing the street have regulations? She asked for an appointment time, i said 3. Then she starts saying «u need to give me a 2 hr window» duh!!! Obviously 3 – 5 right?!?
She asked me what time of windows do we want-​i told her we dont know what our options are, she says we are only allowed fiberglass or wood– so duh that answers my question, right?
The list goes on and on…
If u need kind and caring contractors who will respect u and treat u well without the sour tone and attitude. Look somewhere else!

I’m a bit surprised by the low ratings since my experience was pretty good. I needed a glass table topper to protect my salvaged wood table that was delivered recently. We had been eating at the kitchen counter so the table stayed pristine until we could cover it.
I requested an estimate through the website and received a prompt response from Eric. I also contacted a couple other glass companies but never received a response.
I kind of knew what I wanted but I had to defer to their expertise. I strongly suggest asking for their opinion, which is easiest over the phone. I asked for a beveled edge when I really only wanted the edges smoothed. When I called to give my deposit I was able to straighten this out. The lady who answered the phone was really helpful and she figured out what I was looking for. (She also saved me some money since the beveled edge is more expensive!)
I am very happy with my purchase and can finally use my table. If I need any glass work done in the future I know who to call.