Susan Day, MD

We saw Dr. Day yesterday when my 5-​year-​old son had a piece of sawdust embedded in his cornea. The office fit us in right away. Dr. Day was SUPER patient with him. It’s very hard to get a 5-​year-​old to hold his eyeball still when an eyebrush resembling a drill bit is the necessary tool, but she got it done, with surprisingly little stress on his part. Her bedside manner with children is excellent.
As for the angry parent who got all worked up when Dr. Day wouldn’t see the child while accompanied by a nanny — short of a dire emergency, I’m astonished that any parent would delegate a doctor’s visit to a nanny. I’m glad Dr. Day insists on a parent’s presence.

Oh boo hoo. I received notice that Dr. Day is retiring her practice effective 8÷29÷2014. She’s seen the Kid since he was a wee baby and we always had a very positive experience with her. So sad. Happy retirement Dr. Day.

My little toddler had clogged tear ducts and Dr. Day was one of the doctors recommended by our pediatrician. It us 5 weeks to get an appointment. At our first meeting and all appointments after, my daughter would cry whenever she saw Dr. Day but Dr. Day was able to work around it. Dr. Day remained calm and used toys to temporary calm her down. We were not rushed during the appointment and Dr. Day did not push us to do anything immediately but to come back in 6 weeks to see if the condition changes. We easily made the appointment with her front desk. At our next appointment when the condition did not improve, Dr. Day told us our options. We decided on surgery and her front desk gave us all the forms to fill, checked with our insurance on coverage, and gave us directions on presurgery prep. On the day of the surgery, Dr. Day spoke to us before the surgery of what will happen and how long it will take. Immediately after the surgery Dr. Day spoke to us again of what to do to help our daughter recover and any side effects and that it take time to see if the surgery was a success. Overall my experience with Dr. Day and her front desk have been awesome. We were never rushed, appointments were made easily after the initial one, they pre-​clear with our insurance, and all hospital and surgery paperwork were done correctly.

I am sadly disappointed with this doctor. We loved her until my son had his surgery. It did not go well at all. Instead of communicating with us about what went wrong, her office stone walled my calls. To this day, years later, I am so angry. She never called to apologize, or strategize about future needs. Now he needs another surgery, and I can’t get his records. I wouldn’t take my chances with her.

Dr. Day is widely recognized as one of the best in her field. We have found her to be great with our daughter, and our daughter (3.5 years) really likes going to see her. She is humorous, decisive and has a great manner.
As for John H.‘s post, please be aware that she does NOT see children who come without a parent. Her staff was very clear about that before our first appointment with her, and even reminded us of that after the first appointment. So, no nannies. You have to take your child to the appointment, so if that isn’t going to work for you, just an FYI that you should find someone else.

Twenty five years ago, at the age of three months, my daughter was found to have Bilateral Retinoblastoma, which is cancer in both eyes. Dr. Susan Day did everything she could do and even stepped into the future, when the cancer returned, with her methods in order to save this little girls’ eyes. Dr. Day rejected consultations at the wonderful and famous Childrens Hospital in Oakland to enucleate my daughters’ eyes in order to prevent the cancer from traveling to the brain. My daughters’ years were always harder then easier, and yet because of this amazing woman who works with superb knowledge, love and compassion, my daughter has had an exceptional life. This December my daughter will graduate from the Nursing Program at Humbolt State University with a RNBS degree. She has a 4.0 GPA and is considered by her teachers as a fine team member, independent student nurse, with excellent leadership skills. Now, how many stars could possibly represent such a magical, loving, and successful Doctor? Thank you dear Dr. Day.

so my son went back in April 2011 and we were expecting a report to be sent back to my pediatrician since my husband went I could not really get any information as to how my son’s vision is. We were referred to rule out lazy eye and dyslexia. Well now it is August and the pediatrician has called several times requesting a report from the visit and we still don’t have one. I don’t think she is really good b/​c I just took my son to a regular eye doctor in chinatown and I got a response right away. I guess she just doesn’t even bother with the time to write a report since it is costing me $ 400 for her visit.

I was a fan of Dr. Day’s for 4 appointments. Now I am never going back.
My daughter is 9, and has seen Dr. Day since she was 7. Last week, we had an appointment that had been scheduled for 6 weeks. Our nanny took her — the second time my wife and I were unable to take her. The receptionist told our nanny that Dr. Day would not see Maggie without a parent present. My wife spoke to the receptionist, and pointed out (a) that this rule had never been explained to us, (b) that Dr. Day had seen Maggie without us before, and © that Maggie really needs a new prescription. The receptionist asked my wife to fax a «waiver» for Dr. Day to review so that the doctor could see Maggie.
Two hours later, when we got home, our nanny explained that Dr. Day had refused to see Maggie. Not only that, no one had the courtesy to call me or my wife to tell us that. A doctor with imperious rules and lousy communication skills is something I can do without — and a doctor that thinks those rules are more important than treating a little girl she knows without comment after her office screwed up is ridiculous.

I met Dr. Day in the NICU, when my son was born at 26 weeks. His retinas were detatched. She performed the surgury, that healed his eyes. We always looked forward to our visits with Dr. Day, simply because she was the most positive and wonderful person you wanted to be around. Because we moved, we stopped seeing her 5 years ago. However we have never forgotten her, and she will always have a place in our hearts. As scared young, parents, she really helped us thru a awful time. Our son is now 16, he will always wear glasses, but he can see thanks to Dr. Day.

Loved her! And more importantly she got my very shy daughter to open up and answer questions… she was talking to Dr. Day even though she (Dr. Day) is a stranger, I was so happy.
Seriously she was able to quickly assess my 5 year old’s vision by using humor and her pictograms, charts, etc. etc.
Just a great doctor… fabulous interpersonal skills and reassuring manner, and yes, a great playroom for kids!

Dr. Day knows her stuff, is well known in the medical community, and is heavily involved in Prevent Blindness Northern California.
The latter is an organization that I volunteer for to help screen children for early detection of vision problems that can only be corrected before the age of 7. We also screen older kids for general vision acuity. It’s an invaluable service that this organization offers to the community.
In any case, everyone knows doctors and children don’t always mix well. But Dr. Day has a toy room and an incredibly warm and jovial bedside manner that even my introverted son was able to warm up to. Now, before we go, he always asks me if we can spend a little time in the toy room after the visit.
Sure thing, kid.