T-Mobile

Ahí personas que si saben hacer su trabajo ahí y los respeto. Pero ahí personas que no se que hacen ahí no saben ni usar la computadora. Y no subo video de quien es por que cuando grave el video asta estaba en el teléfono revisando su Facebook, van a trabajar o a ver su Facebook.

The retail store manager was actively in a sales review while he was talking to me. Another one of his associates wasn’t selling well enough apparently and he totally ignored me for over 5min to deal with the situation.
Absolutely ridiculous the kind of service that you get when your a member of this company compared to when your a new customer.

Like a lot of people, I have been very unsatisfied with AT&T for their customer service, inflexibility when it comes to serving paying customers, and lengthy contracts. When I saw the T-​Mobile plan to terminate AT&T contracts and have a month-​month plan I jumped all over the opportunity; I also liked how the company positioned themselves as something new and different than the old dinosaur AT&T and Verizon.
I took my AT&T bill and iPhone (which I purchased) in the beginning of April to this location and a T-​Mobile sales associate told me they would be able to transfer me T-​Mobile and we completed the switch immediately. The sales associate told I was all set-​up for T-​Mobile and I didn’t have to do anything else. However, I continued to receive statements from AT&T saying that I owed money, but I assumed that T-​Mobile would be handling because my number was no longer valid and T-​Mobile switched the number for me. After two months I received a letter from AT&T that they were passing my balance to a collections agency, so I returned to this T-​Mobile location and the sales associate told me they just pay the termination fees, and not all the outstanding balance; it took him several minutes to tell me this because he had to call customer service at T-​Mobile and verify my number. I checked with AT&T and my balance resulted from not paying the termination fee. I then returned to T-​Mobile with the notification from AT&T that I owed the termination fee and then the same sales associate told me I had to pay it and then T-​Mobile would reimburse me. When I asked why they didn’t tell me this 2 months ago and on my previous visit, he didn’t give me answer other than «they just work in sales». Because of the inconvenience I asked if I could be reimbursed immediately for paying off AT&T and he told me no and that I had to file my claim with T-​Mobile.
I’ve paid my early termination fee with AT&T and submitted my request for reimbursement from T-​Mobile. However, there is no guarantee that T-​Mobile will reimburse me and it wouldn’t surprise me if it is months and it will be in the form of one of those prepaid gift cards, which are not convenient at all. I expected better from T-​Mobile, and thought I would become a loyal customer, but I have no reason to believe they will be any different (and potentially worst) than AT&T. It wouldn’t surprise me if there’s a class action lawsuit against T-​Mobile for this switching carrier program they are running. This experience reminded me that all of these large companies do not take customer service seriously and employees have short-​term objectives. I definitely will be considering other carriers and comparing plans.
I wouldn’t say don’t switch to T-​Mobile from AT&T (they have set the bar very low for T-​Mobile). I would recommend to NOT go to this location because the sales associates have not been properly trained and it will take awhile to get correct answers.

This place just opened and I hope it just closes down just as fast.
The people in the shop are so rude. I came in looking to get my iPhone 6 activated. When I walked in the associate Jaime just ignored me while he scribbled some notes on some paper. He acted like I was annoying him for being there. Then when I told him what I’d like to do he answers me with a big smile and told me he couldn’t do it. And then he told me to go to another store. He was so rude and lazy. Worst service I’ve ever received. I can only hope his manager reads this and decides to do something about this kind of service.

No issues getting a new SIM card for my unlocked iPhone, albeit it was a simple transaction.

They need to schedule more people, only 2 agents for such location!!!
Denise was really nice, i was about to cancel my contract, but I will give tmobile another chance considering the great service I got from her.
thanks

A COMPLETE CORPORATE FRAUD!
I took my family here to buy 2 IPhones. I told the sales clerk that we need 2 prepaid «UNLOCKED» IPhones to be used in US for a month than in Europe rest of the time. The clerk gave us two IPhones and told us that we could call T-​mobile 40 days after the purchase to get the codes to unlock the codes. my family was going to leave the US in 4 weeks. I told the clerk the situation asked for his confirmation that unlocking process will be smooth and there is no additional requirement.
After 40 days, when my brother called T-​Mobile to get the unlocking codes, he was told that it is not possible to get the codes as due to these requirements:
1. Account must be Active.
2. IMEI must show usage on the requested line.
3. Must have $ 100.00 or more refill since first use date of device on requested line.
4. No more than 2 unlock requests in the past 12 month.
The clerk knew that they will only use the phones for a couple of weeks in the US, then will activate it for Europe. However, he never mentioned these requirements at the time of purchase even though I asked multiple times that if there are any other requirements or so.
When I call this store back, they tell me to unlock the phones in a 3^rd party store. Like a joke!
I am totally disappointed with the fraud activity I encountered in this store.

This review isn’t about T-​Mobile as a service (which I’m very happy with!) but rather about the customer service at this particular store: it’s FANTASTIC.
You’d be crazy to go anywhere else to get your T-​Mobile service set up.
This place stands in stark contrast to several very negative customer service experiences I’ve had, including notably one *terrible* store in Baltimore where they really screwed up my account. But at Ritmo Wireless, the staff is extremely knowledgeable, extremely helpful, and friendly.
I’ve been in on two occasions — most recently last week, where I was converting a single plan to a family plan, bringing in three numbers from two different accounts in two other states, and adding some newly bought phones and some previously owned phones while applying a corporate discount. It was a really complicated situation. But Angelica understood it perfectly, knew exactly what to do to get it set up promptly, and even was willing to stick around for almost an hour after closing time to make sure everything was in line while I fumbled around looking for account numbers.
I was prepared to spend hours on the phone over the course of weeks talking to unhelpful customer service reps trying to make this change happen, but one visit to the store here sorted everything out flawlessly.
I’ll never call T-​Mobile again — this is the place to go.

T-Mobile’s core product is fine. I have a $ 50/​mth plan that gets me unlimited domestic and land-​line calls to Germany, plus mobile data. No complaints on the coverage in major US cities I visit for work.
The service at this location is also acceptable. The folks who work here are friendly and genuine and I can empathize with them. Seem to be trying to do the best with the tools and training they have.
That said, my main beef is with T-Mobile’s other customer service functions and what seems like open channel-​conflict. Online customer service is unintuitive, an experience straight out of the 90s. Or say the call-​ceter can’t resolve your issue and you need to stop at a store on your way to work. You won’t find hours online and T-​Mobile care agents don’t have them either.
In a word, inconvenient.

I am surprised to see that I have not previously reviewed this store as, until my most recent interaction, I have always been very satisfied with their service.
Again. .. until my most recent interaction.
We had heard that there was a new plan/​program and that we could now upgrade our phones. When we walked into the store and asked about it, we were treated like imbeciles because we had questions about the plan. The shift in plan structure was brand new for gosh-​sakes, give us a minute to catch up.
Needless to say, after made to feel like idiots for a few minutes, I had zero motivation to help this guy out. I wish I had got his name, but alas, I did not. Not wanting to blame T-​Mobile as a whole, we ventured over to the Valencia store were we found great service and helpful explanations.
My review of the other store where Nancy, Eli and JD provided excellent service:
In a pinch we might give this store another try. Maybe.

Walked in, found exactly what I needed very easily (case, and screen protector for a new phone), walked straight to the counter. The guy at the counter told me about their holiday deal, buy two accessories, get one free. So he threw in a set of Skullcandy headphones for free. (I missed the 15 signs all over lol). Quick service, and helpful employees. Going on 5 years of T-​mobile service, and I won’t be changing anytime soon.

Terrible experience with this place. They quoted me a monthly price and after purchasing the phones and setting them up told me that they couldn’t honor monthly price b/​c of some weird technicality. Then offered to refund phone purchases (two $ 600 phones) by mailing a check in 8 – 12 weeks. I had paid them via credit card. When I refused to leave store until they reversed credit card charges they (after 20 minutes) agreed to cancel charge and return my old phone back to original settings. I left store w/​o internet and had to spend two hours fixing this with T-​mobile customer service on the phone the next morning. I walked into another T-​mobile store the next afternoon, bought two phones and got proper price. Avoid this store. I’ve honestly never been treated worse by a retail store.

So disappointed! Worst customer service ever! Everytime I go there, I come back home frustrated! Always understaffed. It takes at least 30 minutes before you can talk to someone that works there! They don’t seem to know what they are doing! And when you can actually talk to one of them, they refer you to another store or they give you their 1 – 800 number. I had been a customer for about 2 and a half years. Yesterday was the straw that broke the camel’s back. They didn’t want to give me another phone to replace mine that had been damaged a few days before. I had been paying insurance for this phone for all this time… for what? NOTHING! So, I decided to change carier! If I could, I would have given minus 1 star.

Tmobile sucks along with this store. I’m switching to another carrier after my contract is up.

My fiancée and I stopped by here to switch two unlocked Nexus phones from AT&T to T-​Mobile. The guy we talked with, Carlo, was super helpful and seemed to know all the ins and outs of switching numbers from different providers. He stepped us through the available plans, transferred our old numbers, and got the new service set up in just a few minutes.
Everything’s working great now.

Stopped into this Tmobile store to check out the data-​only SIM cards. I could tell when I asked that this was not a common question, but the customer service rep didn’t miss a beat. He asked a couple quick questions to verify he understood what it was I was looking for and about 10minutes and four forms later, I had an unlimited data SIM that does all my voice via VOIP, my web browsing, and text via Google Voice for less than $ 40.
score.