T-Mobile

Michael ROCKS!!! He did a very complicated transaction for me, and was a joy to work with. If you can get him to help you, you will be taken car of.
Are also helped me greatly.

It was crazy busy when I walked in today, but kudos to the employees that rocked it and provided excellent help for everyone there! Frances handled the line in an organized and efficient manner, and an extra shout-​out to Juan who helped me get a new sim card and actually activate my new phone! Super thankful for his help today– incredibly knowledgable and went out of his way to help me out. Tmobile on Valencia, keep employing awesome people!

My family of 5 cell phone users was with T-​Mobile for ELEVEN years. The reception in my new home was so awful I reluctantly transferred to Verizon. I responsibly went into the store and paid off ALL my accounts. I kept all my reciepts. I did everything right. So why then did they send me a bill for $ 300 +/​-​for some charge they apparently didn’t miss, supposedly I did… even though I was the one who asked that ALL phones, plans, warranties, etc… be paid… I didn’t even miss the router we «borrowed» that cost me $ 175. I disputed this bill and guess what? I got a second bill, only this time for $ 487. Again I went in and now they say I didn’t pay off one of the phones. BS! Guess what, it get’s worse. The next month, they sent me to collections… wait for it! for $ 798! I now officially HATE T-​mobile and would NEVER in my life do business with them again. Great decision T-​Mobile. Getting out has now cost me $ 1855 + $ 798…that’s assinine! And you get away with it why? Because I’m sick of fighting this battle only to get another higher bill for some mysterious charge. Hope I don’t get one for posting this! And personally, YES, I hope you are sued for millions in a class action law suit that I was gladly join!

good location im a t-​mobile post paid customer easy service good selection of phones

I was told if I switched to T-​Mobile I would save money from AT&T due to a lower bill and getting to continue my 20% employee discount I had at AT&T for working for a University. After calling and complaining that my discount had not been applied, only 3 months after initially getting told about the discount (and even applying for it in the store), I was told there is no longer a monthly employee discount at T-​Mobile.
This misinformation from multiple people in the store is going to end up costing me hundreds of dollars. I will never walk in this store again.

Just doing a shout out to T-Mobile…after a rocky start getting new phone… loved you for years… I have truly been getting some amazing customer service and care… terrific reps and
amazing follow thru… yay…America…thank you so so much!

Michael and Erica were both amazing help for two separate issues! They both took their time in helping and I was very happy with both resolutions.
Erica helped me add Mexico service and a new line to an older plan at the lowest possible cost (not what their system originally tried to provide) and was incredibly sweet. Thank your Erica! Michael advised on a replacement upgrade for a stolen Samsung Galaxy S5. His excellent technical knowledge got me an LG G4 on the Jump lease plan and I have to say it’s the best phone I’ve had in years — super fast with a great interface, and I love it. Thank you Michael!
Their wonderful customer service made me a happy T-​mobile customer yet again. T-mobile’s customer service is the reason I’ve been with them for 11 years, and was confirmed again this month by these two wonderful people.

These people are so incompetent and I’m going to rant about it, but I’m. I’m here for the third time and have been on phone for 1.5 hours this morning during my work hours! They misspelled my name on the contract and it just messed up everything and my account got cancelled. They never showed it to me or gave me one piece of paperwork to proof. I just took it on faith that they did it correct. (Totally my bad). This is all after I spent an hour handing over three business lines from the even more incompetent ATT. Today I called and nobody in this store even bothered to call me back, however I just finally drove over here and parked and there are only two people in the store being helped and a bunch of sales people standing around. Really? This is NOT my lunch hour. I work for myself. So then it was another 30 minutes and the guy at the counter informs me he can fix this, but I won’t receive my phones for an additional two week. Just so you know, I made an appointment on the day the new iphone6s came out so I would get them before the release date and now I am just slapped in the face. Sooo incompetent. Go to anywhere but here.

Spent $ 1900 on two new phones in march 2015, july on of the phones lost wifi. Tmo sent a replacement that keeps rebooting and freezing up. They told me to go back to the store for a New phone, rep at store told me that they cant do warranty replacements. So I called tmo back after wasting my aftwrnoon.
It seems as though the problem is that they dont have any more stock, replacements are on backorder.
I have been with tmo for 13 years, they would rather lie than tell the truth. Canceling my accounts because they have no respe t for customers.

5 Stars for this store. Angelica is an experienced, highly-​informed sales rep able to clearly enunciate available plans and calculate the monthly for easy comparison to existing or competitive services, such as AT&T.
5 Stars for T-​Mobile plan value, saving $ 120/​month over AT&T.
3 Stars for not-​so-​good LTE service in BART tunnels. Ah, well.
5 Stars for international travel. Dear AT&T: You’re a ridiculous joke overseas.

I rarely give 1 stars because I like to give the benefit of the doubt.
BUT, when I had came to this store, for the very first time btw, with my husband this fella, RANDY, helped signed us up. We were looking to switch over to TMobile from Verizon (I’ve had Verizon for over 12 years), long story short Randy signed us up with the quickness, since he does make commission OBVIOUSLY. And false promises were made, he told us we were going to receive my phone the NEXT DAY (Htc One M9) and my husband’s (Galaxy S6 Edge Gold) by Friday/​Monday (this is on Wednesday).
We finished the entire switch over within 30 minutes frame, before we even walked out the door his co-​worker came up and asked «OH HOW MANY IS THAT NOW? 4?» And Randy responds with a «NAH, THAT’S 5!». First of all, that’s pretty rude to talk about how many signups or commissions you gotten BEFORE YOUR CLIENT even left the store; AND THEN you give false information/​promises just so you complete that commission, is wrong.
So in the end our phones never came in during the time frames he promised. I didn’t receive my phone until about 2 – 3 WEEKS LATER. My husband never received his phone, NOT UNTIL 1.5 MONTHS later…
When my phone didn’t come the next day, we gave it a courteous cushion til that following MONDAY to see if it would show up. Long behold IT DID NOT, so my husband called that specific store ASKED FOR RANDY to see what is going on. So this is where it got interesting, he then tells my husband he will call him back because he is in the middle of something. After about 1 – 2 hours of no response, my husband was getting infuriated at this point and called back AGAIN. But this time when we asked for Randy, the young lady tells us he LEFT FOR THE DAY ALREADY. So… You can ONLY IMAGINE HOW RIDICULOUSLY UPSET WE BOTH WERE. So not only did you LIE, you then try to AVOID US; and NEVER FIXED THESE ISSUES.
So thankfully we managed to stick with VERIZON (which has waaaay better client service btw), and cancel that TMOBILE «commission» of Randy’s BEFORE it was too late, to the point were stuck with the carrier, we still had to pay the ‘restocking fees’ and ‘sim cards’ which is not fair AT ALL; but whatever. As long as we don’t have to deal with this carrier anymore. So I will personally never ever go with T-​Mobile ever again, solely from this horrible experience.

I’ve used T-​Mobile for a few years now and really like them. They require no contract, and for a flat fee of $ 70 per month provide me with truly unlimited voice, data, and SMS, and also allow tethering (to connect my laptop to my phone’s internet).
I travel a lot, all over the world, and T-​Mobile is really fantastic for this. My service comes with free unlimited data everywhere I’ve been in the world (except Serbia) — China, Western Europe, South America… The data outside the US is slower than normal, but it is perfectly adequate. My service also comes with free unlimited SMS outside the US. And Voice outside the US is only $ 0.20 per minute. (Compare the above with AT&T, which, back when I switched away from them, cost $ 20 per megabye outside the US!, and $ 1 per minute for voice outside the US!)
My coverage in San Francisco, and everywhere I go in the US is excellent, with very few places without service, including while taking a train from SF to NYC.
I think they are a really good service, with really good value for the money.

I went into this store to get a new phone and I regret it. I do not recommend getting service with T Mobile. My man talked me into it and so I agreed. The service here sucked they try and rush everything and they were not really informative about the Nexus 6 that I purchased. They try and sell you insurance which btw if you get insurance and they say you have warranty it only works if something went mechanically wrong with your phone but if you break the screen or any part of the phone you have to pay $ 175 to get it replaced which pissed me off because I only had this phone for a month and it fell off my bed and all of the sudden my screen is broken. Mind you I already put $ 400 down on this phone and then to have to pay $ 175 to get it replaced was so frustrating.
WORD OF ADVICE
DO NOT GET A PHONE FROM T MOBILE ESPECIALLY FROM THIS LOCATION AND DO NOT GET THE NEXUS 6 AND PURCHASE THE INSURANCE BECAUSE IF YOU BREAK ANY PART OF IT YOU WILL HAVE TO COME OUT OF POCKET FOR IT.
I would of rather went to Metro or Boost

We were helped by Maria. She answered our initial questions about new phones, and when we returned again in an hour to purchase phones, she let us know that she was going to need some time to finish up with her current customer but that she would help us after that. And thats exactly what she did. She took time to introduce us to the phones and the different plans. After we made our decisions, she was focused on getting things set up quickly for us, and at the same time answering all of our questions without rushing us. We left the store happy with our new phones. Thanks so much Maria!!! I’m glad to be TMobile customer.

t-​mobile is the best option there is as far as I can tell. The service is alright but extremely slow.

I had a great experience switching phone companies at this T-​mobile store. Everything explained, clear as can be, all the options and personal recommendations. Had to come in a couple times to make a few adjustments, again, this was easy, painless and helpful. Thanks Ritthy! If I could go more stars, I would.

Went in today to see about switching from AT&T. The experience, from sales to closing worked great. Ritthy, aka «T» was a pleasure to deal with, was super-​patient with me and explained everything thoughtfully and articulately. I was very happy and the benefits of switching are better service for lower price which includes tethering, international roaming and more flexibility and phone upgrades. Did I mention no contacts? T-​Mobile and T are great! Fantastic experience.
As happy as I was with T-​Mobile, I found their network coverage wanting and am switching back to AT&T. I think their customer service and business model are great and very promising, but their network needs to catch up.

Ritthy is terrific, make sure you try to work with him! We found everyone at this location to have a great attitude, be attentive, and remember us! I def feel like we’ve found a team that will work with us as need to switch out phones, deal with crazy Apple launches (which we did!), and the like. Will be recommending T-Mo’s int’l data plans (all you can eat) to all of my buddies.
Again, can’t say enough kind things about Ritthy, he’s the man and truly great at what he does. Thank you! I’m free from terrible service (ah eh, other carriers)!

Reconnected.
Phone died on the way to Burning Man. For it to happen even before being exposed to playa dust was amusingly ironic.
In less time than it took for the Man to burn Luis had a new battery on the way and gave me a loaner phone at no charge.
Burning Man was amazing. So was Luis.
Thank you both.
UPDATE: Ten days later the battery had yet to arrive. Called T-​Mobile and learned that despite Luis’ best efforts there would be no battery shipment. Against policy.
Fortunately someone made a return of my exact phone at this location and Rose kept the battery aside. Frustrating day turned into a satisfactory evening.

I just bought my first iphone at this location. I’ve been using an android for the past 3 years and was a little nervous about the switch.
Ritthy was extremely informative and helpful in making my decision. I felt like I was asking a lot of questions but he never seemed annoyed and on the contrary was happy to be of service. Not only that but he stayed at work until I got everything I needed taken care of even though his shift had ended almost an hour earlier.
Thank you!!!