The Auto Spa

Don’t-care attitude, over-​priced, and detail was not thorough at all. Go elsewhere for a detail.

This is a complete abuse to a new customer. The owner was extremely rude over the phone, and used poor judgment for a business man. He just lost a customer, we will not come back to this place nor would I recommend it.
We called the Auto Spa on Jan 11, 2016 and asked how long it would take, 1 – 2 hours, half a day? He said, «Oh no you’d have to leave it for the day». So we assumed it could potentially take a whole day or more.
We took the car in at 8am. The assistant told us it’d be ready in the afternoon sometime. He then calls us a little after 4pm. We called them back and asked them if we could leave the car overnight and pick it up early morning. My husband was stuck at work, and I had to pick up our child from daycare. We apologized and thanked him for letting us know it’s ready. He then says in an aggressive tone, «I don’t take cars overnight, and there’s a storage fee if you don’t pick it up.» We purchased a Groupon for this service, nowhere did it specify an overnight charge, let alone an actual amount for such charge. He then calls my husband back around 6pm, extremely upset telling him that the car cannot stay overnight and there will be a storage fee. We can’t do anything about this.
My husband goes in the next morning to Auto Spa, Nadder the owner, told his assistant, who seems like a really nice kid, probably late teens maybe early 20s. He told him to charge us a ridiculous amount, $ 50 for the storage fee (which is not at all in the Groupon’s fine print, or Auto Spa’s website). The whole experience was awful. We should have listened to our gut and gone somewhere else. We didn’t want to go 12 rounds with the owner, so we just gave his assistant the $ 50 so we could get out of there and never look back!
This guy had the worst customer service. Didn’t seem to care about his customers at all. While dealing with this overnight charge, he said, «what does it matter, you’re a one-​time customer anyway.» He predicted that correctly! We have two cars, and we were planning on taking the other one in the week after, but no, never again.

My car developed a mold issue due to an A/​C condensation line leak. It has been very difficult to get clean. Nader and the guys at The Auto Spa went to work on it. They did heroic work! The car is the cleanest it’s been since I’ve owned it. Beyond this, they were professional, kind, and good communicators. Fixing a mold issue is not a fun job. They did it with grace and professionalism. And, they didn’t charge me an arm and a leg. In fact they gave me a very generous price and promised to work on it some more if the odor lingered or came back. I have a very good opinion of this place. I recommend them!

These folks did a great job detailing my car after Burning Man. While most shops wouldn’t take my car, Auto Spa did. My car is the shiniest I’ve seen it in years! I’d highly recommend.
There’s also a beautiful yellow Plymouth Prowler in the shop that I’m in love with…

A full can of white spray paint decided to explode next to and all over my black car while I was at work. On a Monday. Awesome. What are the odds?
I called Nader and brought it right in the next morning — He confidently told me they’d be able to get all of it off, no problem. I was skeptical at first but left it with him for the day to see what they could do. Turns out that spray paint isn’t that easy to remove so he gave me a call to see if they could keep it overnight. He didn’t want to rush through it and miss anything. I appreciated the transparency and happily left it with them.
Long story short, they had my car for two full days, which slightly sucked, but when I returned to pick it up it had a fresh wax job and looked brand new. Unrecognizable from the crime scene splattering that covered it days before. These guys must have spent 10hrs+ scrubbing away and managed to remove every drop of paint AND return my car looking cleaner than it’s ever been.
Nader was super accommodating the whole way through and I was very pleased with how often he updated me on their progress. Their prices are admittedly a little higher than other places in the city but you’re paying for hours of hard labor, not a drive thru hackjob of a wash.
I’ll happily be back to give Nader more business and would encourage others to do the same. They did an amazing job. Thanks guys!

Dude was RUDE on the phone! (A little customer service inept, perhaps?) However, the guys working for him did a good job. I wouldn’t go back though. Like, ever.

Beware!!! Changing my review. Auto Spa scratched my car during washing but denied all responsibility. Also. I counted the coins in the ashtray before dropping my car off and the coins were gone when I picked my car up. I sent an email requesting to review the issue and they replied back calling me an «asshole». Needless to say, I won’t go back to their dark dungeon for more torture. Never again…

Very pleased with the service here. Dog hair, sand and mascara from my girlfriend gone! Liked how easy, no-​bullshit and helpful they were.

I finally took the time to bring my car to The Auto Spa and am super happy with the results! My first reaction when I saw my car was «Damn! That ish looks so fresh!». The pickup process was seamless — the guy running the shop gave me a quick run through of what they did, handed me my keys back, checked off the Groupon, and that was that.

After two years of driving to and from the beach several times a week with a car full of surfboards (and surfers), my car was covered in sand, wax, and a whole lot more. Nader and his team fit me into their schedule quickly and did a meticulous job cleaning my car. The results are incredible. Very glad I went.

We had a bit of a mix up when I got my car back and they went above and beyond to compensate which I really, really appreciated.
Regarding the cleaning — I got the interior cleaning and they did a great job. There were some spots that I went and fixed up after, but that’s just me being meticulous.

First time I’ve ever had a vehicle detailed and I am very pleased. The Auto Spa guys gave my car a mirror shine! It’s a beautiful thing to throw a cotton towel on the hood and just watch it glide off! Their attention to detail was impeccable (when I arrived to pick up my car a guy was using a soft 2″ paint brush to clean some dust from the window frame). The adage, «Want something done right? Hire a professional.» Works with these guys. Gonna come back every 6 months… just like my dental hygienist!

I like this auto detail shop compared to many other places that I went to while back. This crew are very professional and very careful of their works. I bought all my cars here for full detailing and every time they turned out nice and clean. Pricing are very reasonable too in this big CITY. Highly recommend.

Best detailing I’ve ever had! Brought my car in today and it came out looking flawless. Nader, the owner, personally worked on my car and you can tell he really took his time. He cleaned every nook and cranny and made sure I was happy before I left. My car has never looked so good! It’s buttery smooth to the touch, dirt/​crumb free, and looks brand new under the hood. On top of that, my headlights were completely restored! I bought the Groupon and it was the best $ 89 I’ve ever spent. You’ll have to pay an additional $ 150 to get the interior done, but it’s worth every penny.
In summary, The Auto Spa is amazing. Nader is a great guy and really cares about his customers. He was friendly, thorough, and a pleasure to do business with. I’ll definitely be coming back.
If you’re on the fence and trying to decide if you should bring your car here, don’t hesitate! Book an appointment ASAP! You’ll be happy that you did.

Got the Groupon for the full service and couldn’t be happier. They really did an excellent job, my car has never looked better. Will definitely be back soon.

I was a little hesitant at first after reading all the poor reviews by people that got a deal through Groupon. Boy was I surprised how excellent and smooth everything went.
I had no problem making an appointment on the day of my choice. I was asked to bring my car in first thing in the morning and it would take all day for it. I told the person I was speaking with that I get off work a few hours after they opened, they were understanding and said to bring it in when I can.
After dropping my Audi A4 off they said that I can come back to pick it up at about 5. When I get there the detailer was going through the interior one last time with a microfiber towel. I was surprised how much attention he was giving to make sure there was no dust on anything, inside the windows, my rear view mirror, even the fold-​down visors.
The few questions I had in regards to waxes and scuff marks, they were more than happy to answer.
After the detailer was done I was told to run my had against the paint, I was amazed to feel how smooth my car was. I had to take a step back and smile, I was completely shocked to see how amazing my car looked. My car was polished, buffed, waxed, headlights restored, and just about all the minor scratches were gone. I felt giddy riding my car out the garage, it felt brand new.
From making my appointment to picking up my brand new looking car, «satisfied» would be an understatement.

Points off for it being a really dirty place. Not just garage dirty, but super unorganized and unclean, kind of looks like they are perpetually on the last month of their lease. Actually, it looks really out of place to see nice cars in this cave.
More points off for weak or at least very strange communication. You call them to see if car is ready, they tell you that they aren’t at the location, but will call over to find out. (This isn’t JetBlue’s 800 number guys, just have the phone go to the garage!). Lastly points off for price, very, very expensive to detail and clay bar a car — like $ 325 per car expensive. Whoa. Not Floyd Mayweather and this ain’t Team Money!
Anyway, detailing was quality and the guy that did it was very careful and attentive. I love a clean car, but short of sending it back to the factory to replace the paint and interior, I’m not sure I’ll ever get $ 325 worth of excitement out of it.
Final take: a bit expensive (they do offer cheaper treatments so maybe that’s the way to go), a bit messy looking, communication not A+, but the plus side is that they seem to be on top of the care of the car and the finished product as very high quality. Actually, it’s been a month since I had this done and the car still looks great, so maybe it’s worth the money.
You decide what’s important to you!

I purchased a Groupon and expected my car to return sparkly clean but it got worse!
— The front bumper is now covered by multiple tiny spider cracks (i had a scratch there, the buffer was too strong in that spot). There’s also a spot on the hood with the same spider cracks.
— The roof weatherstrip is now dry and white, clearly from where they «polished» the roof.
— Car is covered in white flakes which I presume is wax falling off? Washing it seemed to get rid of most of it but I still find specks on rubber seals.
I guess you do get what you pay for.

My car is about to go back to the dealer at the end of my lease, and at a pre-​return inspection I was told that the dealer wanted a fortune to fix some minor issues. Among other things I had a series of very light, long scratches along the passenger side, probably the result of brushing against bushes when parking. The dealer wanted $ 200 to fix each scratch… and there were at least half a dozen, perhaps more.
A little Unilocal research led me to a handful of candidates. I called around and eventually settle on the Auto Spa due to their reviews. While there are a number of low scores, almost all of them are Grouponers who were dissatisfied with a deal that obviously swamped the business with more work than they could handle, a common Groupon problem; I dismissed them as irrelevant.
I’m glad I did. I was able to make an appointment for the next day, and showed up promptly at 8AM. At first the guy on duty sounded a little brusque, but it very quickly became clear that he was just a little unpolished, not rude; he clearly knew what he was doing and handled it professionally. We settled on an exterior detailing, and I left him to it.
They called a few hours later. A different guy greeted me cheerfully and showed me what they’d done. Wow! The car virtually glowed. Not only were the scratches totally gone, but the whole thing looked better than the day I drove it off the dealer’s lot. They even erased a scuff on the front bumper that the dealer had identified as another expensive problem… fixed!
All of this was done for a very reasonable price, a little over half of what one of their competitors quoted me. The Auto Spa did the job quickly, professionally, and cheaply, and saved me a ton of money in dealer fees. I’ll definitely be back the next time I need their services.

Picture a black Tahoe and from afar it looks like someone unleashed hell on the paint — did someone key that thing — and then you get close and realize, it’s just REALLY REALLY BAD swirl marks and halos.
I brought my Tahoe to Nader and his crew, they did an EXCELLENT job! I never thought that it would be possible to get all the swirl marks out of my paint. Sure, I’m guilty of running through the occasional car wash when i’m too lazy to hand wash it, and because of this the paint took a beating.
I dropped off my truck at 7:30am and it was ready by 3:15pm, when i showed u to pick up my truck they were just wrapping up. Nader walked me over to the truck and had me feel the paint — whoa that thing was smooth as silk. He then explained to me what they had done and took his time to show me how good the paint looked. I couldn’t believe that all the swirl marks and halos were gone! It was actually Black and the paint looked better than new.
These guys know what they’re doing and the quality speaks for itself. Black cars are hard to maintain and you would never know that my Tahoe once looked as if someone keyed it from far away.
If you have a car that is need of a good detail then this place is a MUST! I can’t stop looking at the paint, It’s like i have a brand new car!
Thanks again Nader, you guys are GREAT and I’ll definitely be back!