The Postal Chase

Lol this place F’n blows!!!
So I walk in for notary services right before closing time. MF behind the register tells me «well, notary services take about 10 minutes and we close in 8. Can you come back tomorrow?»
Go screw yourself.

Huge disappointment. I shipped a package from them a month ago and it never made it. UPS said they would refund the money lost but we had to get it from the Postal Chase. Unfortunately, they STILL won’t give me the money. Not only that, but rather than saying sorry for the delay, the say «don’t get hostile». Seriously? Take my advice, you will get better, friendlier service at the US Post office. No kidding. Stay away.

As a heads up, they no longer do printing services. However their UPS and FedEx services are convenient for the neighborhood. Very friendly.

I love the Postal Chase. It’s a quintessential neighborhood business. I work in the neighborhood out of my home and the people who work there are like my coworkers. Always pleasant, friendly, and helpful. We’ve used their mailbox and package signing service for several years now it’s a godsend. I don’t know what we would do without it!
They also offer extras like copies, faxing, and have an awesome free-​use three hole punch onsite. If you’re upset about the markup on shipping packages, do what every other small business does and open up an account with UPS, Fedex or USPS. Then you can bring your package by and drop it off AT THE POSTAL CHASE. All three services pick up there regularly.
For the one-​off people who only ship at Christmas– you are paying a neighborhood premium for what you are getting. Just the way it goes. If you don’t like it, feel free to stand in line at the Clayton/​Haight post office or any of the Kinkos/​UPS stores around town and see how happy you are with THEM!
The Postal Chase rules. They are critical to the operation of our business.

Very POOR service. They wrapped a breakable package for us, and sent it, but it arrived broken. According to UPS the packaging was unsatisfactory. These people should know how to package breakables since they purport to provide this service. They were also expensive! Far better to buy a box (or recycle one) and and pack any items yourself, and then take it to the Post Office — you will save time, effort and money.
Did you know that these Postal Chase’s add on a POSTAGE premium? In other words you can take it to the USPS yourself and save money,
We have used this place 2x, but never again. The clerk was rude and seemed annoyed that we asked them to pack something, and had a few simple questions as to the service.
We were warned but we didn’t listen, after all how bad could they be? They have a poor reputation and we didn’t listen so I guess we paid the price.

Talk about service plus.
I suddenly found my driver’s license missing.
After thinking it through I remembered I had made photocopies of it
for tax purposes the week before…
Went over and they immediately handed it to me and were
quite apologetic as they had no contact information for me on record,
but were sure I would return.
I am so grateful to them for such attention.

Needed to make a couple of copies, and this place was on my way from work. Due to printer set up, I accidentally made extra copies I didn’t need. There was a sign that you pay full price for mistakes unless they shred it for you. Fine. The girl at the counter took my money, finished transaction, and left my copies on her KEYBORD! I told her that I actually need it to be shredded in front of me (I already was surprised she didn’t do it right away). Then she took my copies and placed them in a trash can somewhere in the back. I had to ask her to bring it back to me from that trash can! She started arguing, and the whole way she handled the situation and talked to me was VERY unprofessional. Don’t lie to customers that you’re going to put papers in a shredder when you’re not. To the owner/​manager: get you stuff together!

This place is located conveniently, but I’ve rarely had to wait less than 15 minutes in line (sometimes for a $ 2 purchase) and up to 30 minutes. Kinkos may be far, but I can be in, out, and pay for my copies in just a few minutes. There’s usually one person working there. If only they’d add some more staff I’d come more often.

I paid for 2 day Priority Mail shipping on a Friday at 5:39pm. The woman helping me told me my package would arrive by Monday or Tuesday in San Diego. Instead, the package didn’t even get delivered by Postal Chase to the postal service until 6:30pm on Monday. It took Postal Chase 3 full days to get my package into the hands of the carrier!!!
AVOID THIS PLACE IF YOU NEED YOUR PACKAGES SHIPPED PROMPTLY.
They are open right now, but no one answers their phone. The voicemail doesn’t even say you’ve reached Postal Chase, so who knows whose number it is. The email on their website doesn’t work. So forget about customer service.
I had even been paying their ridiculous prices to fax tons of documents without complaint. They have lost this customer.

Concept of having a local, private postal service is good. Execution is extremely poor! These people need to learn how to run a business, interact with customers, staff up accordingly during busy seasons, and accommodate your clients. Visiting this location is always a hassle, unpleasant, slow and annoying. You lost my business.

Com ‘on Postal Chase! Respect your neighbors & stop trying to screw them on EVERYTHING… we realize you need to make money but a in this day and age we need to be able to use credit cards — for any amount /​just like a cup of coffee!!! Please be somewhat flex on allowing a patron to use a marker without purchasing — seriously… Also, no postal pick up on Saturday??? UPS Only?

Cool products. Great (and cool) staff with can-​do attitudes. Very accommodating (and cool about) services beyond the usual. I’ve asked them to prepare return specialty envelopes to be inserted into outgoing packages via different shippers, print Google directions, assist with packaging dozens of time sensitive outgoing gifts, notary services along with faxing, etc. The local U.S.P.S. even refers people to Postal Chase for better box options and delivery services. The staff goes above and beyond to find best price options without being asked to do so and the quality of their work is outstanding. They are an asset to the Cole Valley neighborhood and really maintain that local feel.

Postal Chase literally saved us during our cross-​country move to SF — we couldn’t have done it without them. Throughout our moving process during which we made near-​daily trips to Postal Chase, they were always friendly and very helpful, with never a complaint or grumble despite all the extra work we caused them to do! Now we go there for any little or big postal need we have — no more trips to the Post Office, Kinko’s, FedEx, UPS, nada! We love our Postal Chase :-)

Best place to ship in The City!
Everyone there is super friendly and on it!
They helped me print a PDF from my flash drive when no one else around could do it for me. Then they were able to overnight the document for a pretty reasonable price.
Its difficult to find people that are that helpful during the holiday madness. I will definitely go back there before anywhere else.

I have been to postal chase a few times to get supplies and to mail a few things out. Service is ok. nothing special. I had to print somethings out and they only do it in PDF or JPG File. No .doc files which was a bit annoying but I got around it. There prices are pretty high compared to others near by. I am sure I will go back if I am in a pinch. it is only a block away.

I can’t think of anything too special about this place but it gets the job done when you want to send a package or fax. You can buy packaging supplies there and sending a fax here was cheaper than sending it from the postal place on Haight, near Masonic.
I’ve been there a few times and they’ve always been very pleasant and helpful. The line moves slowly but that’s probably not their fault.
They have a candy dish (with candy in it like Tootsie Rolls).

All I can say is… you get what you pay for. I love this place, because they’re friendly, helpful, and remember your name! Plus, they provide you with a purchase price through several delivery companies, so it’s not a surprise when you’re paying. I buy and sell on ebay, so a central location to mail and receive items is wonderful… The USPS reminds me of the DMV, so I rather use The Postal Chase and have my visits be a good one, rather than some old lady yelling at me to hurry and move for the next person in line.
I have seen the employees at a low tempo, but after seeing them work during the Christmas season I now know why… they’re tired. I sit behind a desk all day, so I couldn’t imagine doing all the physical labor they do (I’ve also had them box the craziest shapes and sizes… quite impressive).
In conclusion: If you are looking to open a PO Box… don’t go to the USPS — go to The Postal Chase. They’re like the mafia; once you’re in… you’re like family. :)

Using or comparing the Postal Chase to the US Postal Service is like saying; well, I didn’t get shot while I was there. Its most notable problem is the exorbitant prices they charge, You pay a lot of money for the convenience and the ok service.
If you need to ship something, consider others first…

I’ve had a box here for about a year that I use for my business and occasionally for packages. Before that, I used them a lot because I liked the former manager. He bent over backwards for my business and did everything from making sure my small packages would get delivered all over the world to bulk mailings of gifts for hundreds of clients. Since this manager left, I have not needed to do the same kinds of mailings, but I doubt I’d ask them, since I don’t have the same relationship with the staff.
There has a been a fair amount of turnover, but as others point out, the owners probably keep their costs down by not paying well. Most staff have been pretty nice. I’ve seen them get treated really badly by customers and, understandably, get frustrated, and I pretty much always agree with them for being sharp with customers who are being disrespectful and rude. Generally, I see customers behaving badly more often than I see staff showing attitude. But as I and others on Unilocal said, with the turnover, it seems like just when I get to know someone, they are gone.
If you want cheap, go to the post office at Haight and Clayton. For convenience, this place is great. The copy machine works well and never has a line, too. Too bad they can’t seem to keep staff — it really does make a difference, and I’m more likely to go somewhere else if I have a mailing project that is crucial and requires more attention. Also, there are long lines during peak times, but I find that to be true at *every* mail place, so I don’t really blame them for that. They could probably stand to have 3 people working during rush (and often do) but their counter is so small that I don’t think they could do much with a 4^th person.
And about the address mistakes… the staff *always* asks me to read the receipt and put my initials, to confirm the address is correct. If all these folks below had things mail to the wrong place, it seems like they either dropped off the package and never checked or signed off on the wrong address.

Since I mostly work out of a home office, I started using the Postal Chase a few months ago, and found out that I could circumvent trips to both Kinko’s…er, I mean FedExKinko’s…and the Post Office. They’ve got two great copy machines, good fax rates and they can take care of all your shipping and postage needs.
Plus, you can take heart in the idea of supporting another local business run by some friendly, cool guys.
Its quick, convenient, and you don’t have to deal with the grumpy buttholes at the Post Office or the broken machines at Kinko’s, er FedExKinko’s.