The UPS Store

OMG the absolute best service I’ve ever had at any shipping store. Amazing! Friendly, positive, helpful. Couldn’t be any better. Thank you!!!

We’ve been doing business with this store and people for years. April and Andrew are incredible service oriented staff. They’ve even assisted me while I was in NYC and needed assistance with shipping. AMAZING! In this world of just about ZERO customer service, you know that line, …“go to the website”… This UPS store treats me as No.1.
The real human element of customer service is real strong here.
Thanks April and Andrew.

«We don’t give out free boxes, this is how I pay my rent.»
This is what the guy behind the counter said when I asked if they had a box for a small package I was shipping back, I already had a pre-​printed label. He was incredibly rude, and there was a huge bin of boxes behind him that were used and being thrown out. Of course recycling doesn’t matter, let’s waste more paper. I’ve never had a place be this rude or refuse to give me a free box if they had one. Surprised he didn’t charge me for the tape too.
I hope his rent is jacked up and he’s forced out of business, you don’t treat customers this way! And my $ 2 box isn’t going to pay your rent.

I would never go to this UPS again. I asked the lady where should I place the UPS label and she said, ‘I don’t know.’ And she didn’t help me at all. I just finished by myself. Poor attitudes.

Wow, if you need a notary, go somewhere else. Anywhere else. Had am urgent document that needed to be notarized. Got waited on by APRIL. Couldn’t be ruder. My middle name wasn’t spelled out on the document (it was just an initial), and she wouldn’t notarize it. Had to go back to the office, contact the sender, re-​do the document to include «also known as» and she STILL have me a hard time about it. She could have at least been nice when I returned.

You know how usually when you go to a shipping/​mailing service it’s always dreadful like going to the DMV or the post office? Well NOT HERE!
The people here ROCK. Friendly service, feels like my neighborhood store in a busy, busy city.
I have my personal and business PO Box here and it’s been a blessing, especially for my Amazon packages. No more boxes left at the door or undelivered, score.
Find Jackie or Andrew, they’ll rock your shipping world.

Other UPs stores have great service. I had to go to this one, since the one I frequent is closed by the time I get to the east bay since I’ve been working later hours. This one store does the minimal, even when they are not busy with other customers. Dude with no neck, is not helpful at all, nor displays customer service skills. Observation and by own experience, he tends to talk to a customera without eye contact and will multi-​task. The ladies, though, I give them props for being a bit more helpful.
They get paid to ship out your packages, nothing more. And if you do internet shipping, they don’t know how to trouble shoot. They will competely say «I cant help you» right away and make it sound like it’s «user error». Duh, i know what pop up screens are. On a side note for the 1 star rating, UPS needs to link their online process with stores, like other retail shipping companies.

I LOVE this store. They always help you out, especially when you’re in a pinch. I’m never going to the post office again when they can send my usps packages for the same amount and with out the lines or hassle.

Extremely bad experience by one female who really should not be allowed exposure to the public. Poor attitude; when one clerk was unable to give my options to ship a package she began to give options but decided to pause and assist someone who came in after me. When I politely asked if she would finish up with me she said I needed to calm down, that I was rude and should go to the post office. I have used this location in the past but never will again. Deperately in need of customer service training-​absolutely shocking!
There are other options nearby.

Needed to purchase a box for shipping and was helped right away. They have lots of sizes to choose from at fairly decent prices. Quick in and out within 5 minutes.

Awful experience — my package was supposed to be delivered in three days (I paid for guaranteed delivery) and after one week it still hasn’t been delivered and they refused to reimburse me.
Hard to get a hold of them over the phone, they don’t respond to emails.

The people in this store have always made the difference. Even before, when it was Mail Boxes ETC., it was a great place to do business. Any favor you need, they will do it if at all possible. I have used the facility for 23 years and can testify to them going out of their way to be helpful.

Andrew is the man. He was all kinds of helpful and packed my stuff up real nice too. This place is great and very conveniently located if you work in the Financial District.

This is –by far– my favorite place to do business and personal shipping in SF.
The location helps but the service is what keeps me coming back.
I avoid the post office like the plague because there are always long lines, no pens and they are generally unhelpful. The opposite is true here. I have always been helped quickly and never feel rushed or unappreciated.
They also sell stamps and can send priority mail & USPS flat rate boxes!!!

Friendly staff, always very helpful.

Awesome staff! Very friendly and helpful. Never had any problems and no long lines like in the post office. Oh and they do notary service too.

Horrible service. They have some guy who speaks poor English, is pretty rude, and isn’t helpful at all. Beware.

These reviews suck.
To be clear, I have been going here for years. They are the happiest, nicest, friendliest people I deal with downtown. They always make me laugh, they always treat me well, they never (ever) freak out when I am late on my PO BOX payment.
They are just the best.
Meanwhile, I can’t tell you how many times I have been in the store and watched outrageously crazy people make outrageously crazy demands, none of which they can accomodate. I have literally watched people scream at these folks — for, you know, not sending letters without postage, or for not delivering letters to the PO BOXES (which, to be clear, is illegal).
It’s nuts how poorly these folks are treated.
So. .. on to a few other points:
1. Sorry dude — if you move your business to another location and leave an upaid bill of $ 105, how is that NOT your problem?
2. UPS charges for boxes. That’s their business. Seriously, do you think they don’t charge for boxes and they don’t have a high profit margin? Don’t like it? Get your own box. It’s not like they are scarce.
The other complaints? Well, like I said: Crazy people.
These folks are wonderful. I love them. And, I love their service.

I know it’s not a HUGE deal but they wanted to charge me for taping closed a pre-​paid UPS box. At the Kinko’s Fed-​Ex they NEVER charge me to tape a box. It’s ludicrous! I didn’t pay it.

I got the best service today. Friendly, and the staff went an extra mile to get my international delivery going on time. They even saved me some money.
Huge thank you, and my highest recommendations.