Things Remembered

I really did not appreciate the lack of customer service. Some people work here look like they hate their job.
I’m giving this a 3 stars because one of the sales, Kevin, came up to me and asked if I needed help. Geez, after trying to receive help for 15 minutes no one came to help my friend and Me. I don’t know if my age and ethnicity have to do with the lack of customer service. I had a feeling that they didn’t want to help me because they think I wouldn’t buy anything. So I really do appreciate Kevin for helping us out patiently.
The next day we came back to pick up our order, I realized that they got our order wrong! I was so excited for it, but guess not. Thankfully, they told me that they could remake me a new one in about 20 mins. That said, I was charged differently with the price. I asked the salesperson if the two products were the same price and he told me he thinks so. I requested him to check for me because I was sure there was a price difference. Ok, he checked and realized I was overcharged for the wrong product. In the end, I was refunded with my money.
Overall. 3 stars for the fast and efficient job and the beautiful work! They have pretty things to choose from. I just didn’t really appreciate the lack of customer service.

This is a well-​staffed store, but it’s almost like their not used to people actually buying things. There were 5 employees in the store and it was a struggle to get anyone to make eye contact with me and when I did, I got an excuse that he was so tired from finals that he was low-​energy. Overall, just poor customer service.

Although I was satisfied with the product and the customer service, I was NOT satisfied with the entire transaction as I needed to send this item as a gift for someone not in the immediate area. Keeping in mind this is a store which specializes in gifts, I asked if they gift wrapped. They do NOT. Then, I was sent around the mall looking for a kiosk where they were supposed to be able to wrap my item. Well, Papyrus has a booth which wraps for $ 12.99 per item. Can you imagine? I went back and asked if they had a ribbon to put on the box, but, Things Remembered doesn’t even have ribbon for the gifts we buy within the store. So, I went to another store and they GAVE me some ribbon. I am greatly disappointed in a store that specializes in gifts and doesn’t even have ribbon for those items which need to be shipped.

I had a horrendous experience here. First of all– the customer service was poor. When my items were ready I was not called, I had to go to the store myself and check. I had specialty poker chips engraved with white paint– it was $ 75 for 4 poker chips and the outcome was terrible. The poker chips do not look professionally done– they look like a child stamped them. When I told the male employee (I believe this was the store manager) the chips looked poor, he was extremely rude. Rather than working with me to see what else we could do, he was dismissive and very unhelpful and continued to speak the the other employees. I would never go back here– the cost is unreasonably high and the engraved items poor.

They took care to understand what exactly what I wanted engraved on the watch, I had to take it to macy’s first to have them undo the clasp so they would be able to do the engraving but things remembered did a beautiful job on the watch and they were able to have it done in 2 hours on time for about half the price I would have paid if I had it engraved at EGO, I could not be happier with the beautiful job done and great customer service :)

The store is as well organized as it can be. They have a lot to choose from and I always enjoy myself looking at the selections they have for different occasions! Great store and very well put together.
This review and rating is for the lack of good customer service. I went in with a friend to get something for her. We were greeted but not approached to see if we needed help (which we needed). After a couple of minutes of contemplating between two items still no approach from the gentlemen behind the counter. Finally we just approached a gentleman with red glasses for some help. He wasn’t very helpful. I would expect him to be more engaged in our interest of purchasing something at his store, no? We asked a few questions. Got a few rude «yes» and «no»… Still very careless i guess. I hope the next time we come into this store this gentleman is either in a better mood or not the person to help me.

The service here is exceptional! I could not have asked for better people to help me. I am extremely picky when engraving things ect and the salespeople spent forever with me being completely patient and happy to help! When they went to engrave the glasses I got a call to say the font needed to be scaled down in size and asked if that was alright. I have a HORRIBLE time envisioning things without seeing it and so (I wish I could remember his name because he was amazing!) the sales clerk texted me pictures of different examples in different sizes so that it would be perfect! I cannot say enough wonderful things about the people at the stones town branch! The couple LOVED their wedding gift and couldn’t have been happier.

I have never bought anything from this place but this place is still the best.
If you are in need of an upcoming birthday, anniversary, or Christmas present then this place is a very good choice. They have so many nice items to choose from it can be difficult and that has been the reason I have yet to purchase anything from here just yet. But, my experience every time I come here is great. The associates are very approachable and very much willing to answer any and all questions.
The service is just far above most of the other stores at Stonestown. They are also willing to look online to see if there are other options available if you are looking for something specific. That is a hug plus for me because I always have an idea of what it is that I want. They also give very good recommendation for items if they are somewhat comparable to what you are looking for.
There is no denying all the cool stuff here. Come and check it out.
P. S. This place is clean! They take care of their store.

Wonderful people and super helpful! They did my plaque in about 2 hours and did it with a smile! Love these guys (I mean girls)!

Thank You Erika is very professional and I love my gift it came out very good I’ll come back and see you again

I went here on Mother’s Day weekend to buy my mom a gift before my shift. Of course, it was packed, but I was still greeted and helped. I don’t remember the name of the girl who originally helped me, but she helped me as best as she could with all these other customers asking for her. While I was ordering, though, she went on break, which I totally understand. Working in retail, I can say that when it’s time for a break, it’s time for a break. I should’ve waited for her to come back or finished the order myself, because the second woman who helped me was terrible. When I finally decide on the message I want, she asks about if I wanted to add color on the message. I asked about how much this would cost and she said that it would cost about the same. It’s not. It’s $ 6 extra. The locket came with a complimentary box as long as I engrave it. At this point, I knew I spent about $ 75 so far, so I picked a simple pattern, which cost $ 6. The woman asked if I wanted to add my mom’s name. I said no, but then she told me it would just be $ 3 more. I figured why not. She lied. It was $ 6 as a minimum charge. Then came the font. She neglected to tell me about the fee for a ‘premium’ font. In the end, I spent ~$ 96. The fees didn’t show while she was ringing me up, so I couldn’t read the charges until after I paid. I felt rushed due to all the people and I had to head over for my shift anyway, so I thought I could just go later on and ask. They didn’t fix it. They asked about who rang me up and I showed them the receipt, which had the cashier’s info, but they didn’t even look at it and just smiled and said ‘sorry.’
They also had a special which was $ 20 off your next purchase (or something like that) if you spent $ 100 or more. I only knew about this because it was printed on the receipt. I was a mere $ 4 short and was not told about this. This pretty much solidified my decision to never come back.
It’s one thing to try to make a sale. It’s another to scam someone out of their money. The only plus sides are their products are cute and they engrave things not even purchased in their store. At $ 3 a word, it is fairly cheap and pick up is same day. Just don’t talk to anyone for their help and watch out for any fees in the fine print.

Note: Online order review
I ordered two business card holders and had them engraved. One for my self and one for my boss. The one for my boss, i had her name engraved on the outside and a message engraved on the inside. I also paid for gift wrap for her item since it is a x-​mas present and had them write up a very personal message on the card. They got got it all done correctly and arrived here in a matter of days from the order. i am quite pleased nothing was engraved incorrectly and it was here very soon considering it is the holidays. KUDO’s.