Thrifty Car Rental

Apart from the cost of the car being much higher than quoted, I was in a minor accident, and my seat belt didn’t work. I was thrown against the steering wheel and hit my head on the windscreen. Luckily I wasn’t going that fast, so only ended up with a lot of bruising, whiplash and minor concussion. I complained to thrifty who put the car on legal hold and asked me to get an ‘inspector’ to examine the car. I couldn’t find a qualified ‘inspector’ within their time limit, and the people handling my case do not answer their phones or return calls. Therefore this car has now been released and is back in circulation. This could be fatal if someone has a higher speed crash in this car. Needless to say I am disgusted with the actions of this company.

Waited one hour for my car… For a daily rental, and they asked to return it one hour early. This is a joke.

Thrifty is the WORST car rental company EVER! Run, run away before Thrifty runs over your soul! First, the customer service is rude and dishonest. We were charged $ 100 over our estimate (¹⁄₃), the car had engine problems, we were charged extras that we verbally declined, etc. etc. If you have a problem, forget it — the customer service members will not connect you to a manager. Customer Service member Yolanda is so angry and hateful that you can’t help but feel sorry for her. Any company is better than Thrifty.

I was dropping off after driving up from Orange County.
It was a little bit difficult finding the right place to enter but I called and a very helpful staff member directed me in the right direction!
I had dropped off my things at my apartment ahead of time so drop off was easy and quick! There was no line and I was helped right away. The gentleman I dropped the car off with was very kind and helpful.
This is something to do with the Thirfty company policy and not the staff working at location: earlier I had ended up wanting to keep the car overnight so I called to ask for an extension. The automated service said I didn’t need to arrange an extension, so long as the extension was for less than 24 hours. It said it would switch to the hourly rate instead of charging for another day. What they DON’T tell you on the recording is that you can only get the hourly rate for 3 hours passed the scheduled drop off time and then it charges you for another day. Not cool Thirfty company! Thankfully I had my awesome deal so being charged an extra day wasn’t too big of a deal for me. Just letting everyone know. This is the only beef I have and it’s with the corporation and not the staff. The staff were wonderful and I would consider renting again!
Overall excellent experience!

Apparently if you reserve a car at this location that is no guarantee of picking up a car at the designated time. I waited nearly an hour. What a joke

Worst customer service I have ever dealt with. We prebooked our car and collected in SFO, we had booked a Ford Focus and they gave us a Chevrolet Spark which is not what we paid for and the girl behind the counter tried to tell me a 5 door spark was the same? They then tried to charge us a 300 dollar drop off fee to drop it in LAX when it clearly said on our booking that there was no drop off fee. She said she would sort it and the charge would be waivered but when we dropped it off in LAX we had already been charged. The employee had in LAX had no interest in helping us and said it was our problem! Absolute robbers with no interest in the customers. Never again will I rent a car from them!

Had a bad experience with Thrifty Rent a Car in Utah. Ordered a mid size car and they gave me a Nissan Versa. That is anything but a mid size car. They said I could pay more for a bigger car. It is not what was reserved for me. I will hitch hike before ever using Thrifty Rent A Car.
Richard

Great location, great service, and made no effort to sell me unneeded frills like a highway pass, prepaid gas, or GPS. And easy to add wife as a driver; no extra charge and no need for even a driver’s license — just same last name will do. Herbert very helpful.

Was expecting a line but the place was quite empty at 12:30pm on a Sunday. They mentioned they had no «premium» vehicle as reserved (because we were 30 mins early) but gave us a pretty new Impala which was quite nice. Returning the car was a breeze — you just drive into their garage at SFO and they mentioned they don’t mind sending their cars that way.
Helpful note: The garage manager kept trying to convince me that I don’t have to do a walk-​around because the car is «new» — but upon taking a close look I discovered numerous dents and scratches which no-​one seemed to notice prior. I had a service agent mark these all down — but before driving away — also noticed the whole left side mirror was cracked further to all damage prior so had to drag service agent back again. I’m quite sure that had I not been obsessive about checking the car I would’ve ended paying for at least the mirror.

Long waits with no lines. The girl at the counter was pleasant, however I did not get what I reserved. They refuse to give up their premium vehicles for local one-​way travel, even after a customer reserves one. We were given a horrible «upgrade» and would have been much happier with what we reserved. It was funny that there were over 12 premium vehicles in the garage and only one other customer on site, other than the customers that were returning their rental cars (including premium vehicles) but still nothing that I had reserved was available. Funny how customer service works.