UCSF Dermatology Practice

We have taken our son twice to this office. It took three «doctors «to determine what was wrong with a bump on his nose. After they treated it and got some dry ice in his eye, the bump remains. It looks worse, to top it off we paid out of pocket. It was a waste of time. We will not be returning.

I’ve been going to Dr. Neuhaus for over 6 years for Botox for hyperhydrosis and my experience has always been great. He is very personable and knows exactly where to inject without making it painful. The only complaint that I have is that since this is a teaching school, you may have residents watching your procedure or actually conducting the procedure, which can be painful, since they are not as experienced or skilled. But since my procedure is usually quick, I suck it up.
The front staff is courteous and haven’t had any issues with billing. I can’t say much about the other doctors in this practice, since I’ve never been seen by them.

Today I learned not to give much weight to Unilocal reviews for doctors. The UCSF Dermatology Clinic is great and remarkably efficient.
I had a few skin conditions that needed to be addressed, so I checked with my insurance and saw that this clinic was in-​network. I called and was able to get an appointment within a week (with optional text message reminders).
The building is nice, the staff was great, and I was seen within a few minutes of checking in. My new patient paperwork was minimal and painless.
My appointment was with a resident, Dr. Tiffany Tello, who was awesome. She took her time and was very thorough in both inspecting my skin and explaining what was going on and what I could do. The supervising doctor (don’t recall her name) was also very friendly and helpful, basically just corroborating everything Dr. Tello had said.
They sent prescriptions straight to my pharmacy and gave me a printout of everything I needed to know and I was on my way. This was one of the easiest and most pleasant doctor visits I’ve ever had.

Despite many negative reviews, I feel like my recent visit to the UCSF Dermatology Clinic was great!
I arrived 10 – 15 minutes early, the assistants behind the counter were very nice, I think I waited maybe 5 minutes before I was admitted earlier than my appointment time.
Dr. Amanda Raymond was super sweet and made me feel comfortable during my visit. I wanted to address some massive scary cystic acne that sprouted up on my face less than 2 weeks before my best friend’s wedding (of which I am in the wedding party!). She told me my only option so close to the date was to have cortisone shots (which I expected). She affirmed my prior research of potential side effects and let me make my own decision of whether it was worth it for me. I went with the shots and she made it a relatively painless experience. Hoping they work out for the better!
We also discussed my options for rosacea — I apparently have a difficult type to treat and she was honest with me about treatment options (neither of which is cheap). I appreciated her honesty and will decide in the future what I’d like to pursue.
I was in and out in less than an hour and feeling like the staff here are professional. Don’t dismiss coming here until you try it once. I’ll be back in the future to address my other dermatological needs!

This review is «well overdue.» In a few words, I would seek out another Dermatology Office in the Bay Area rather than going to UCSF’s Dermatology Offices. My first experience with them began in 2009.
1^st — I was to seeing Dr. Vera Price, for issues with my hair, I was on a set schedule of appointments to see her monthly. One day I show up for my scheduled appointment, and they tell me «you’re not on the schedule to see her?!» I tell the folks at the desk that all of my appointments have been made well in advance, and I am on a schedule to see Dr Price.” Long story short, I was given the run around, but in my gut I believe they just didn’t want me on the schedule anymore.
2^nd — I was also seeing a Doctor with the initials L.F., at UCSF for a dermatology problem that I was having with my mouth. I also consulted my Private Doctor about this issue I was having also, and he sent me to a Specialist for the problem, where I received excellent treatment, and the issue was resolved. The problem is when I saw Dr. L.F. again, and told her that my Private Doctor had referred me over to a Specialist about the problem, she got mad!!! Generally speaking Dr. L.F., and I parted ways, and I soon stopped going to UCSF’s Dermatology Offices. Until…
3^rd — Whats that old saying, «third times a charm?» Uh uh… I recently went back to UCSF in early 2015, and they are just as bad as they were in 2009! The Doctor, whom I thought would be great, was supposed to call me back with the results of a test in 4 weeks… I called her week 5, and she called me back in week 6?!
I don’t understand what the problems are at 1701 Divisadero, but from my point of view the whole Dermatology Department at UCSF seems a bit «dysfunctional,» and they really need to get themselves together, imvho…

UCSF Pediatric Dermatology Department has been beyond wonderful. I had a bad experience in Santa Cruz for my son’s rare scalp condition. Thankfully I was referred here. Whenever I have called in the staff is very attentive and tries their best to accommodate our long drive. Once there, the doctors and interns took their time explaining the diagnosis and all aspects of treatment.
Most recently, I needed to make an emergency appointment. Reese Clemente is so amazing! She promptly returned my calls and bent over backwards to make things work. There are not enough words to describe how appreciative I am of her time and effort.

In my case waiting was not an issue. I got in early, and was taken early, or exactly on time. Dr. Isaac Neuhaus and his assistants were incredible. Proficient, efficient, warm and friendly. I never felt any pain or discomfort at any stage. I was there for MOHS surgery for skin cancer. I would highly recommend them to anyone needing their services. — Mike Burnett

I have visited this clinic several times. And the wait time has gradually gotten worse each time. So bad that it makes me feel like they forgot to check me in the last two times and only cared about payment. One time I paid a cash co-​payment and the front desk person still billed me for a co-​payment; luckily I got a receipt.
And recently I went in here with an appointment scheduled at a certain time and was waiting in the waiting room for over one hour. That is totally unacceptable! I make the damn effort to get here by my appointment time and I’m not seen til over a hour with most the front desk staff leaving.
In addition, I have had medication prescribed to me from here that did not help or cure my skin infection and had to see another doctor elsewhere. Horrible service, I wish I could get a refund! I’ve had this waiting problem with the regular clinic at UCSF on Parnassus as well. I need to find another hospital to go to for checkups now because apparently UCSF can’t honor appointment times.

I completely corroborate the other terrible reviews — DO NOT COME HERE IF YOU CAN AVOID IT.
I had literally a 5-​minute office visit and was billed $ 517. FIVE HUNDRED SEVENTEEN FOR FIVE MINUTES?! The service provided certainly was not worth anywhere near that amount — what would be? On top of that, I had to wait for 30 minutes beyond my appointment time to see the doctor, when there were no other patients in the waiting room. The doctor, who had just met me and had never seen my skin before, asked me what I needed and I suggested a prescription ointment that I had received years prior with a different doctor. Without even doing a check, she prescribed the same ointment I used to use and prepared to leave. She seemed to be in a hurry for some reason, despite the fact that it was 8:45 in the morning. She then decided to in fact quickly glance at my skin before rushing away.
Uncaring, tardy extortionists.

My 5 star review is for the doctor and the service we received from Dr. Kelly Cordoro, the pediatric dermatologist. She has an incredible bedside manner, great sense of humor, is very intelligent and makes a very quick and accurate diagnosis. I am grateful we had the opportunity to see Dr. Cordoro and finally get the correct diagnosis for our young son.
I would give 1 star for the wait time of this place. If you get in the mindset that you will be there for a couple of hours past your appointment time, you will be ok. Having said that, it is incredibly frustrating to pay for parking, miss work, entertain two kids in a waiting room for 2 + hours, etc…
The quality of care makes up for the wait time and that is why I gave 5 stars. I would go back to see Dr. Cordoro even with the long wait times.

This clinic is terrible. DO NOT GO HERE.
The clinic’s building is rundown and currently under construction. The waiting room is a confusing mess with unorganized registration and incompetent/​distracted staff — while I was checking in the staff was discussing their plans for going to happy hour. Also, they say they keep information private, but they shout out your name and ask for your date of birth in front of everyone.
I waited 20 mins in one waiting room, only to be checked into another waiting room to wait another 20 minutes. After getting to the exam room, I spent 10 mins with the nurse to go over my medication and reason for the visit. Afterwards, the doctor rushed in — already telling me he was having a busy day and was behind — rushed to tell me there was nothing he could do for me other than what my other dermatologist already did and I was out the door in 5 minutes.
Including the 50 minute roundtrip travel time from work and the $ 6 parking I paid, I spend 1 hour and 45 minutes on this appointment only to be seen by the doctor for 5 minutes. I haven’t gotten the insurance bill yet, so I can’t tell you how much this actually cost me.
I left that appointment completely in awe and shock and not in a good way. Perhaps my expectation of a ‘UCSF’ doctor was too high, but honestly, even if it wasn’t at UCSF, I would still feel like it was a complete waste of time and money. Perhaps it was just the doctor I got that day. But regardless, I would never go back there and now I know not all UCSF doctors are the same.

This place is always busy and does run late, but they make up for it 150% with their doctors. Amazing care! Dr. Cordoro, in pediatrics is just AMAZING! She is a great doctor who truly cares for her patients! She listens and approaches everything she does in the best interest of the patient.

I’m with the poster above. Zero stars is more like it. Long story short, they triple book appointments at your scheduled time. My appointment at 2pm with Dr so and so means two other people have the same time slot with the same doctor as i do. I made the mistake of coming here twice, and both times I finally saw my doctor and hour and fifteen minutes after my scheduled time. I even confirmed my appointment via telephone! And, to top things off, they billed an expired insurance of mine, even after I repeatedly told them I no longer had this insurance. My then current insurance caught wind of this (no idea how) and refused to pay because they said they were not my primary insurance. I am still dealing with their fuck ups to this day. I am still getting bills saying I owe money based on incorrect info their office tried to pass off as correct. I will tell people about this experience every chance I get to try to save them the bullshit I dealt with.

ZERO STARZ! ZERO STARZ! ZERO STARZ! ZERO STARZ! ZERO STARZ! ZERO STARZ! ZERO STARZ! ZERO STARZ! ZERO STARZ! ZERO STARZ! ZERO STARZ!
The UCSF dermatology clinic on Divisadero is probably the most unorganized clinic I could ever imagine. My wife had numerous appointments for tattoo laser removal and every-​single time, they saw us late; sometimes up to 1.5 hours late. They just gave us excuse after excuse. I would highly recommend against going there at all. The people are RUDE, UNORGANIZED, UNPROFESSIONAL but the machinery is supposed to be quite good — Not worth anyone’s consideration.
–I normally try to give people/​businesses the benefit of the doubt but in this case, there is not possible excuse for a patient being seen late EVERY appointment. Even if the doctors are busy, that is NO excuse for 1 hour wait periods. They make it seem as if patients don’t work and have time to wait around all day for procedures which only take 5 minutes per session.