Ucsf Opthalmology Faculty Practice

Called to schedule an appointment with Dr. Wong, who I had previously seen at ucsf, and was directed to leave a message for a woman by the name of Latrice. Received a call back two days later from Latrice whose rudeness and distain for her job were evident from the moment I said, «hello». Unfortunately, miserable people do not work well in a customer service and healthcare setting. After several rude comments and her inability to process my request she tried to put me on hold. No thank you, I will happily take my business elsewhere.

This review is for trying to book an appointment, which I never got.
I called on a Monday and had the phone ring for 2 – 3 minutes. Then it went to the answering service, during business hours. I left a message. No call back. I called again the next day and they had no record of my call the day before (a bit concerning for a medical clinic). The receptionist took all of my info but could not make the appointment, for that she had to transfer me to Latrice. Left a message, no call back. Called the next day, left a message, no call back. Finally got a call back a week later from Latrice, who sounded like she hated her job. I said thanks, I’ve already booked an appointment at another location (CPMC, which was wonderful).
The doctors might be wonderful but if your interface to the public in not, you are in big trouble.

The phone service is terrible. I have left messages and never got called back. Today was the second time that I called and the call was dropped immediately after the receptionist/​scheduler finally picked up after I waited for 20 minutes on hold. I have had great service from the MDs there, but they need to get their act together regarding the phones.

Ok, I’ve just read the reviews here, so I’d like to chime in with another viewpoint. Yes, I have waited here to see my doctor (and very long sometimes), but that is only because when she does see you she spends whatever time is necessary to review your chart, do a thorough exam, wait for tests so you don’t have to come back. My doctor is Jacque Duncan. She is a very caring and competent physician and feel lucky to have found her. I would rather wait my turn and be seen by someone willing to go the extra mile with all her patients. I only hope that she does not get worn out.

Worst Dr. ever– Dr. Stewart — I can’t say enough bad things about him. Don’t go to UCSF for any reason unless you like being treated like you are inventing an eye problem for fun!

I was sent here due to an eye emergency. Though I am extremely grateful to have that incidence resolved by the doctors here, my follow-​up appointments have been less than enjoyable. My major complaint is the waiting time to be seen (I have waited up to 45 min). My doctor is terrific when I eventually get to see her, but everything is very rushed when I have an afternoon appointment and things seem to behind schedule. My other concern is privacy issues since I can hear conversations while waiting (even when the doors are closed). I would rather not have other patients hear what my issues are regarding something that is very sensitive.