UGG Australia

I purchased a pair of mens Neumel in gray. The shoelaces started to schredd after the first week. I purchased them through Zappos. I called zappos up and they were very nice although they did not carry the shoelaces they referred me to UGG. I called UGG and they took all my information and told me I would have the new shoelaces in 2 weeks time. after about three and a half weeks I put my New UGGS on again and remenbered about calling them. Now the laces have gotten even worse. I called UGG again. This customer service agent said she would send them out. Guess what a month and a half later no shoe laces. I called Zappos again thinking they might have an «in» with UGG being they sell I think many pairs of UGGS for them. They do not. But Zappos is such a good company they credited me Twenty $ 20 for all my trouble with UGG. They also told me that UGG has an online request form for shoe laces and such, so I filled out the form with my info and guess what? I got an email from UGG saying I was in luck and that my shoe laces would be arriving soon. Guess what? I am still waiting. Every time I venture out to the mailbox I think they will arrive. UGG Austrailia is at the bottom of my list. I will never purchase an UGG product again EVER. If I could give less then one star I would. I have sinced purchased my own laces online I have given up on UGG
Zappos is the best, UGG Australia (China Where they are made now) is the worst.

Awful customer service. I walked into the store this evening and there were 5 people working there. Everyone seemed to be standing around pretending to be busy, which they clearly weren’t because there were only two other people in the store. I waited ten minutes and couldn’t get anyone’s attention, so finally I asked one of the employees who had been standing there watching a lady try on boots for ten minutes. Overall the employees were super unhelpful and rude. I will not be returning to this location again.

I came her to purchase some Xmas gifts for family and friends. It was an excellent experience all the staff members are on there best game fast knowledgeable. Cheers you all.

UGG has really sunk to new lows. Bought a pair of men’s boots. Item nbr 1 005 559-​STT-​11. Complete crap. Made in china, fake lining. These do not compare at all to UGG boots from 10 years ago. Come on UGG stop making crap in China!

Excellent selection of UGGs and great service. Probably the best UGG store I’ve ever been to!

Very unhappy with Uggs lack of customer service at their headquarters. I have shopped at their stores and the service was excellent; however online and over the phone was not a good experience for me. If you email customers coupons, then honor them but don’t just drop an order and leave the customer hanging, telling them it’s being processed, then not ship it and not notify them. I had received a 25% off coupon for my birthday. I made an order through paypal and they arrived. I didn’t like them and found a more expensive boot. I sent in the exchange way before expiration of coupon and supplied two color choices as requested. I received an email that they received the exchange request and were processing it. I waited and waited, then called. I’m glad I called because the order had not been processed nor shipped. The employee blamed it on a «computer glitch.» When I asked for an explanation of no email notification on order being dropped he had no explanation of why I was never notified. He also advised that since it was a paypal transaction then he could only give me $ 25 refund off the order after it was shipped. Really? My email didn’t say $ 25 off, it said 25% off. Thanks for making my birthday a bust. Very upset with them. I will not order online from them ever again and advise you to think twice if they won’t honor their commitments and refuse notifications. Basically I was lied to. I was told the product was coming only to find out it wasn’t.

UGG Goes beyond your expectation with their customer oriented approach. I was so happy with my visit there today.
Store manager helped me return shoes I wasn’t happy with and it boosted my confidence in this brand so much I bought 3 other pairs!
I highly recommend this shop. It’s big, fully stocked and you get water.

When I was in Honolulu recently I bought a pair of UGG sandals in Waikiki. After I came back to San Francisco they started to come loose so I called the UGG store here in SF and the woman I spoke with said to come down to the store with the sandals and they would help me. Well, she certainly did! One of the managers, Stacia, spent so much time with me trying out different sandals until I found the one that was best for me. Stacia was simply outstanding in every way. She was extremely professional, polite, totally customer service oriented and so very helpful. After tI got a new pair of sandals I even ended up buying a really nice wallet. UGG is so lucky to have her. Her energy is incredibly positive. Maybe because she is actually from Hawaii she was just sharing the spirit of Aloha with a very happy and satisfied customer. Of course I will return to the store to check out what else they carry.

The customer service here is tragic. Like really sad. I ordered some shoes online and had them sent to the store. I never was sent a tracking number so I called the store to see if they had arrived. Convo was something like this:
Me: hey I’m trying to see if my boots came but I was never sent a tracking number. Can you check for me. I have the order number.
Stupid: well you should have received an email with the tracking number.
Me: I never got a tracking number. Could you use the order number to check?
Stupid: no I need the tracking number
Me: well I don’t have one so is there another way you could check?
Stupid: no I need to the tracking number
Me: –_​_​_​– well how can I find the tracking number if I was never sent one?
Stupid: you should have got sent one via email after…
Me: well I never f*cking got one so wtf
Stupid: what’s your name
Me: blah blah
Stupid: hold on let me check
–hold–
Stupid: hey we didn’t receive any shoes with that name so I assume they will be here Monday.
Me: oooooh ok and…
*click* she hung up on me
And it just got worse from there. To top it off, The entire time I was talking to the MANAGER! The customer service is just beyond poor and I feel like the manager needs to get her head out her ass and actually help customers instead of giving us a hard time and making us not want to return! Do not shop here if you can avoid it.
Somebody needs to fire the manager.

Zero!!! If their is a zero number, this number they will get!
Tow week ago I get a gift from my boyfriend; shoes from UGG store in sutter st San Francisco.
I get a shoes that I didn’t like, so I went to replace the shoes. When I get to the store, the manager Pam not accepted the shoes and she decide not return the shoes without reason!!!
The manager Pam didn’t respect the customer and she didn’t do her job properly!
I’m very disappointed and angry, and of course I never buy again in this store!!!

Worst customer service EVER … !!! Rude and unhelpful — after waiting hours for a customer service rep to call me back regarding a return … Not worth it …

Shopping out here, getting a pair of UGGs for my daughter in San Francisco. She just now using a gift card I provided her on last Christmas.
This shoe store in San Francisco has not only ugg boots, they have slippers, purses, gloves. The staff was very friendly and nice. Looked like they where happy to be at work today.
I need to save up for me a pair of boots. It feel Iike you walking on carpet.

I got myself a new pair of Uggs and a week after decided to exchange for a different color/​model since that one was turning my socks/​feet black. So, I went to the store, chose a new model, waited for the manager to finalize the exchange process only to find out that he couldn’t do it since I did not have the original box. What am I supposed to do? Keep the box? All he said was «I am sorry», so blasé, couldn’t care less.
So, I called UGG Australia and they exchanged it. No questions asked. What can I say? Not coming back to this store, ever. Don’t waste your time. You are better off on line shopping.

Unilocal’s 365 Review Challenge 2014 #372 — #365
My Mom was looking for some Uggs and she knew there was a location not too far from our hotel (Westin St. Francis). We were quickly greeted right away and the sales associate who was very courteous assisted my Mom right away. She browsed around and our sales guy offered us some Pelligino sparkling water.
The store was immaculate with their displays all looking tidy and the associates were ready to help customers. I didn’t experience any rude or snobby sales reps here at all. I’m not a big Ugg fan at all, more like my Mom and sisters shop almost every year at the Brick and Mortar store.

I went to Australia on a vacation, and I wanted to visit there ugg store. I bought 2 pairs of uggs, the ugg store told me if my gf didn’t like the shoes we can exchange them in the sf location. So basically I drive 1 hour out of my way to exhange them. The store manager was making a big fuss about, she accepted the exhange, then literally 5 minutes or so she changed her mind, I really felt scammed and this was really bad that they don’t honor there store policy. Please people avoid buying uggs. Save yourself the agony.
Ps fire your manager, she’s a b**ch…

Rude sales rep.
Walked into store fully intending on buying at least one new pair to replace my old ones. Had just finished a banana and there wasn’t a garbage can on my way to the store so I asked for a garbage when I walked in. The man pointed out the door and said «outside.»
I went outside, walked the half block past the store to the next garbage can, threw away my trash and kept walking.
Really? You can’t take away from your precious time doing absolutely nothing to help a potential customer so she can do business with you? And to top it off, he way he looked at me, pointed and said garbage made me feel like I was garbage and should also be outside. It wasn’t like I was dressed like a hobo AND I was actually wearing uggs which, to me, if I were a salesperson would be an indicator of potential sales.
I know this whole encounter had nothing to do with boots, or trying on boots or buying boots but to me it’s a foreshadowing of the customer service I’m about to receive or not receive. I have other options but thought I should stop by since I’m in town. I will now exercise my options, go online, buy my boots tax free, not deal with stuffy unhelpful sales reps and share my brief experience with all you fine folks.

Came here looking for one thing: the Coquette baby pink slippers. When I was looking around, I saw the black ones and asked one of the sales people if they had them in pink. He told me they don’t come in a pink version but directed me to another pair of pink slippers. I told him those weren’t exactly what I was looking for but asked to try on the black Coquette slippers for sizing since I swore I saw them online. When he went to go grab the black ones, I went online and found the pink slippers. I showed the sales person who seemed completely surprised. He said he’d go look for them in the back. Unfortunately, they didn’t have them.
I wish the staff was more knowledgeable about the products they are selling, but the sales person helping me out was super nice and seemed happy to go look for the shoes once he realized they came in pink. I guess next time I’ll just order them online, but a store should be there so I can physically see and try things on before I buy them right?!

Thursday, 11:00AM.
Customer rep: Andy
Some folks from the group wanted to visit this brick n’ mortar.
Quickie:
+Clean
–Terrible customer service by rep
And then???
The rep helping our group member was rude, inattentive, and pushed his responsibility to a new co-​worker. She was much better at managing customer relations.

Had a great experience. The staff was very friendly and helpful. Alyssia even searched online and at other locations fir a pair of boots in which I was interested.
Would definitely go back.

Sister dearest dragged us out here so she could get a pair of Uggs. She is obsessed with these things.
I feel like the customer service here is really hit or miss. First of all, you can only tell who the Ugg employees are by the itty bitty Ugg pin that they’re wearing– and depending on the casual clothes that the employee is wearing, sometimes this can be difficult to see. There were some salespeople who were SUPER attentive and helpful (the guy… I don’t know his name, but he was the only guy working there that day), but there were others who looked downright annoyed that they had to be there. My sister probably flagged down at least three different salespeople that day because she kept losing track of who had helped her before. In general, it took forever for them to find the shoes that she had requested, and when they did find them, some of the salespeople just handed her the shoes and stalked off. Only one of the employees actually sat down with her and helped her with sizing and stuck around to answer her questions.
The actual store itself is cute and well-​maintained. Even though I think Uggs in general are not the most attractive shoes in the world, the little baby Uggs they had on display were pretty precious.
tl;dr: Not the best experience, but it’s the only Ugg store in the area, so if you really are a die-​hard fan, I think you’re stuck.