Union Square Cosmetic Dentistry

The receptionist has been such a bitch to me on the phone on several occasions. Like so much so that i feel it in my stomach afterwards. I would HIGHLY recommend NOT taking your business to this office. People who treat other people mean and with no respect should not continue to be around in this wonderful city. And personally, I have no time for them. Do us ALL a favor and do not support this establishment.

I was advised to look for another dentist before having quite a bit of work done here. Wish I had listened. Now seeing a new dentist to deal with things.

This place is the worst. Worst staff. I’ve had my teeth repetitively ruined by these people. They are completely incompetent. Avoid them at all cost unless you want them to destroy your teeth so that you will have to consistently return for further work. They want your money and they scam their way to it. I’ve had the same tooth «worked» on for years. Finally was told that they were incompetent from another oral surgeon. The front desk is a complete joke and their referrals are awful. Avoid this place!

There isn’t a single day that I don’t regret my decision to get dental work done at this business.
Pain before going here = 0.
Pain after two crowns = every bite of food, every day.
They would recommend all sorts of work and make it sound like they were urgent and necessary. I’m not saying that the work doesn’t need to be done at some point in the future but there was no urgency on any of my teeth, per a second opinion. The second round of work that she recommended — fillings on two other teeth — were politely rejected as «unnecessary at this point» by another dental office. In fact, a good dentist should try to keep as much of your natural teeth as long as possible. There are dentists that tell you not to get the work done yet because your teeth can wait even if it means forgoing profits («we’ll continue to monitor them and work on them when it becomes a necessity») and there are dentists that want to do the most work possible and charge you for it.
Get a second opinion. I paid a big price (two teeth and daily pain) to learn this lesson.
If it isn’t so difficult to prove medical negligence, I would have sued them.

Stay far away! A dishonest place. Lyn, the office manager, will give you conflicting and inconsistent information, and when confronted, DENY that she did. This happened every single time I spoke with her, no exception. I wish I recorded it. She wanted me to pay out of pocket for a procedure I was sure my insurance covers. I asked her to call the insurance and verify. A logical way to resolve the issue, right? She refused. She said she speaks with them «all the time» and already knows «the policies.» I told her fine, and that I will do her job for her. I call my insurance, get the senior representative on the line indeed confirming my coverage, and she refused to honor what they had to say. Incredible! I would absolutely not trust billing for my dental treatment from them. I was also told several times by her to «listen» and condescendingly asked, «do you understand?» Unbelievable.

Dishonest and does poor, expensive and unnecessary work with inexperienced staff. I went for a cleaning and was asked how I’d like to improve my smile. I said I was happy with it and the only thing I could think of to check out was an area where I had slight sensitivity. She said my teeth were too close together and, after several x-​Rays (which had to be re-​run since it seemed like the staff weren’t experienced) she recommended expensive onlays. I was told I had a cavity building and would need reconstructive surgery at some point and should take care of it now. I trusted Dr. Santos and went ahead but the whole process was the biggest nightmare. I have never had such an unsatisfactory experience with any sort of care provider. The temporary and permanent onlay molds were incorrectly made and I had to go back 4 times before getting it right. Finally another dentist was pulled in who I was reassured could do a good job. A year later and my onlay just came out again. It’s sad to think I ruined two teeth for what ended up being no cavity and no need for the procedure. Thankfully I was refunded the large bill while also being asked to sign a waiver not to sue. I want to steer people away from this place because Dr. Santos unfortunately can’t be trusted and the staff doing the work for her are inexperienced. Steer clear!!!

I went here recently to have a filling replaced. Six months ago they did a cleaning. Both times they did a great job, were friendly and did not overcharge or upsell. Excellent staff and a sterile, yet cozy environment to get dental work done. Very honest and centrally located in Union Square. My new go-​to dentist!

Dr. Santos is thorough. Most of us don’t have perfect teeth. She will let you know all your options to have the perfect mouth. At that point it is up to you to decide what you want done based on your time and $. I never felt pressure to accept her treatment plan and often selected what I felt was most beneficial. She has always been fair to me and let’s not forget she is there to provide great care but it is also a business.

My 2^nd time going and they ended up doing over a $ 1000 worth of work… just to my right side of my mouth. apparently the dentist at another company didn’t see this? OR am i getting duped… i’m going to another appointment next week so hopefully it’s a good experience. otherwise, a less favorable review may be in order. ;) I’ll let you know what happens!

Great dentist in the downtown SF Area. I’ve been going here for about 2 years and am happy with the dental care I have received from Dr. Santos, her associate dentists and the friendly staff.

In my opinion, a dishonest dentist.
She recommended all these costly and unnecessary fillings and an onlay.

I went to see Dr. Santos last week for a routine teeth cleaning. The receptionist was extremely flexible and helpful when scheduling and rescheduling my appointment.
When I arrived I was greeted and filled out some paper work. When I sat in the seat to get my teeth cleaned, all of the sudden 4 women came up to stare at me as Dr. Santos spoke to me. It felt like I was being interrogated because they had that light thing there too.
The first question Edna asked me is, «Are you happy with your smile?». I was a little taken back and replied, «Yes». She then followed with ‚“Are you sure? Is there nothing you would want to change?”. I felt this was a little rude and awkward since there were 3 other girls just standing there staring at me as she asked me these questions. I just said no im good
They then took some X-​rays of my mouth, but one of the 3 was a noob and didn’t know how to do it so the other was teaching her, then some pictures were bad so Dr. Santos came over and did some herself. Felt like I was a test dummy used in a teaching class
After all the X-​rays were done about (35 min) Dr. Santos then began telling me everything that I needed to fix.
1. Have my fillings replaced with different ones — $$
2. Get a tooth molding — $$
3. Get invisalign — $$$$$$$
I just looked at her and said I am here to get my teeth cleaned, ill think about that stuff later. FINALLY the teeth cleaning occurred and took about 20 minutes. Right when I was done a lady came over and handed me a sheet of paper of all the afore mentioned things I could do to make my teeth better. She asked me which one I wanted to do next. I said I would think about it and she looked concerned and reluctantly backed off.
I could not have been more happy to leave that place since it felt like as soon as I walked in I was a teaching tool, then they were trying to get tons of money out of me right away by stating it was a «Treatment Proposal».
Also when talking about invisalign Dr. Santos called my previous dentist uneducated. I was a little shocked and felt that was unprofessional. either way, I am not going back there. I would recommend you stay away, since they only seem to be after your money or using you as a teaching aid.

Is there an honest dentist in San Francisco? I’m beginning to think not.
This is the third dentist office I’ve tried and I’m beginning to think I’d save money on unnecessary dental procedures by flying back to New York to see my previous dentist for my regular 6-​month cleaning. I have perfectly straight teeth and the dentist at this office told me I needed Invisalign. She then said she needed to give me new, custom fit bleaching trays because mine are two years old and, as she put it, «probably don’t fit anymore.» Every time she spoke it was as though I could hear the «ca-​ching» of a cash register. She also told me I had tooth decay under an old filling, and showed me my x-​ray, telling me I should get a porcelain inlay (which costs more than $ 1,000 without insurance). It looked like nothing to me, so I sent a copy of the x-​ray to my previous dentist. That dentist informed me there’s nothing wrong with my tooth and there’s no sign of decay. Needless to say, I canceled my next appointment and won’t be going back.

My husband and I have been going to Edna for years. she is a perfectionist and does good work. We trust her, and she has always been good about correcting any problems or complications.