UNIQLO

Some of their T-​shirts seem like a slightly better quality than what some other stores sell for a higher price. They remind me a bit of H&M, and they do have a good selection of casual clothing which is a good thing.
I’ve nothing else to add other than to say that at least that one female cashier I got made it a point to check my ID when I presented my credit card. Unfortunately I was the only customer singled out as the other cashier did not ask her customers. Must be some sort of profiling they do, but it’s truly not nice. If you’re going to ask for ID ask all customers then.

Very rude girl employee with long dark braid in fitting room. She barked at all the customers about constantly updating the plastic tag with the number of items in the dressing rooms, hounding them inside their rooms and yelling at customers who walk a few feet outside the dressing room to show their clothing to family. She complained that there were too many thefts and that was why she was treating customers like thieves.
The store itself is clean and the clothing is good quality, but the employee made shopping there so unpleasant. If they have a theft problem they need to find ways to install detectors at the entrance, which is completely open all along the length of the store front.

Better men’s selection than the Serramonte location.

Opposed to how this location is being rated so negatively, my experiences at this store have been nothing but phenomenal. I walked into the store needing some new black jeans and I was first approached by a young woman, checking to see if I needed help. If I recall correctly, her name was Mary N. I asked if my size was available because I did not see it on their sales floor. She then proceeded to scan one of the pants and ran to back and grabbed me one. I was pleasantly surprised at how quick she was at doing this and did it without me asking. I thought they had no more in stock once I didn’t see any out there.
I next proceeded to the fitting room to try my new black jeans. I was walked into my room and I was notified that my pants qualified for free alterations since they were over $ 20 dollars (Hurray!!!). Of course, they were too long, so the gentleman in the fitting room proceeded to pinning and marking my pants according to the length I wanted. I walked out feeling great about my new black pants because of how stretchy and comfortable they were. Not many times do I hear of stores having size 35 jeans for men. Retailers normally only have 34 or 36, which is why I have trouble shopping for pants, but not at UNIQLO.
Now that I had my pants, I needed help picking out a nice shirt for my pants to go with. I was helped by a guy named Reid C. I asked him what he thought would go well with my pants because he seemed to have a sense of fashion, seeing the way he was dressed. He showed me around half the store, pretty much trying to figure out what style would best fit me. We finally decided some of their supima cotton shirts and some cashmere sweaters would do the trick. I then went to the register to check my items out. I was told my pants may take 2 hours to alter, but they gave me a call 30 minutes later saying they were ready for pick up. I was super excited to throw them on and see how they would fit on me.
They ended fitting great, and I now want to buy all of my pants at UNIQLO now. So long to Levi’s and other rough pants and hello to UNIQLO and their stretchy pants.

I had the worst experience here from the cashier Angela Z. and manager on duty Mary Z.
We bought our son two flannel pj pants for Christmas. He tried on a pair on but they were too short so all we needed to do was exchange them for a size up. Angela Z. and Mary Z. told us we could not return/​exchange one of them because it was not in its original packaging and it is considered final sale. We told them how are we supposed to know if they fit if he didn’t try them on? The cashier stated, «well you could’ve looked at the size charts.» We have the full receipt and it’s within 30 days and don’t understand why? The manager came and said the same thing. I told her, I put it back in the packaging, we have the receipt. All we want to do is exchange for a size up. She continued to say, the item is considered loungewear and can’t accept it due to hygienic reasons. We then stated, but he only tried them on and we only want a size bigger? She still refused and said, «how would you like it if you bought something that someone else wore? „She also stated“ well the associates are supposed to tell you that it’s final sale if not in it’s original packaging». That response from a manager is unacceptable and unprofessional. She also stated they could not re-​sell it because it was not in the original packaging. We then told her now that is a lie because some the flannel pants on the floor are not even in it’s original packaging! I brought 4 from the sales floor up and one was in a plastic ziploc type bag with a new sales tag! She told us to go back to the store we purchased and maybe they can help. I asked for the name of her boss but she gave us a friggin survey card. They also told us maybe we could re-​gift it to someone. Who the hell says that to customers?
I can’t believe the type of people they are employing as sales people/​managers. It gives the company such a bad reputation. We shop at Uniqlo all the time, the outfit I was wearing was from there too. This left such a bad taste in my mouth that I think I am cool off this place.
Please believe I did complete the customer survey to tell them about my shopping experience and emailed Customer Care. Let’s see if they really care like they say the do. I hope those two idiots read this too. Yeah I’m talking about you Mary Z and Angela Z.

HORRIBLE (and racist) customer service!
I had a terrible experience at this location. I went in to do some shopping for the holidays and Mary Z., the shift manager treated me like I was an absolute inconvenience. She treated White and Asian customers slightly better (although her customer service skills seemed to be lacking all around). Nonetheless, she was incredibly rude, dismissive, and unprofessional. I had every intention to purchase several Christmas gifts from the store, but it truly seemed like she wasn’t interested in helping me. I was absolutely blown away by the terrible experience. I’ll take my money to another store and I will make sure to share my experience with friends and family.
UNIQLO, please evaluate your employees better.

My shopping experience was good until the last moment at the register. This store made me feel blind even though I had no problem seeing what the price tag was. The way that this store denied me the price that was scribbled onto clearance items final moment at checkout was revolting.
I clearly saw 2.90 on 2 clearance shirts and was pretty ecstatic to try them on. I was expecting to pay ~$ 6 for 2 shirts that were put on clearance for being defective in some way. I waited as Edwin took 3 minutes to ring up each shirt, he called for backup to input some product detail into the computer, completely not realizing that making a customer wait for so long is not normal in retail, not say anything at all to apologize for the inconvenience, resuming to use a permanent marker to black X the inner white fabric tag of the shirt where the wash instructions were. This happened two times separately for both shirts.
Eventually he bagged the items and said «thank you, your total is $ 30.xx.» I froze. I had also picked out a pair of jeans that was clearly labeled $ 9.90. I reiterated at least 8 times that whoever’s messy handwriting had scribbled 2.90 on a he sticker, that they should honor the price that their own employee had written on the clearance label. They kept on saying very kindly, we can only sell it at 9.90, and even presumed to grab a pen to edit and change the 2 to a 9 himself. How can a retailer not honor their stated prices and even alter them in a customer’s face point blank.
it’s not hard. we live in a modern world. Hand written scribbled prices is stupid method on their part. To make me feel so foolish and even cry for trying to be frugal and honest what I saw is very insensitive. Clearly uniqlo as a company doesn’t prioritize customer experience as it is obvious in their lack of training in this aspect. Profit margins are big, they could care less about offending customers. To a certain degree, I felt that the employees here lack common sense.

My friend loves this store. It is okay. It reminds me of so many other popular stores in the US. The quality and selection is not on par with J Crew or Banana Republic. It’s like a Gap with puffy jackets. Seriously Uniqlo sells a lot of winter outerwear. most of it is too much for San Francisco weather. When puffy jackets are out of style, what will Uniqlo be known for?

I’ve been to this location several times and have had good experiences for the most part. I think their customer service has gone down from when they first opened. I remember being greeted and offered assistance in a very genuine and traditional Japanese manner which I appreciated. But, now it seems like any other chain store with no character. The way they display some of their promotional sale items are a little confusing where it is very easy to make a mistake and grab the item that is not on sale. Lastly, I just tried calling their store to ask a question before venturing over and the automated answering system only offered two options. None of which offered a live sales person to speak with. What is that about?

Very disappointed to lower my rating for this location. Imagine asking for a crew neck sweatshirt and being taken to crew neck sweaters and loungewear. Two employees, did not have a clue. The third employee told me to check other stores, myself. How’s that for Customer Service?
Online customer support was no better. Gave her my zip code and the product SKU number. She gave me a store that was over 400 miles away when I asked for a store closer to me. Needless to say, I have unsubscribed to email promotions from this company, too.
I still like their products, however. Just won’t ask questions.

Here’s another mall uniqlo. I thought the layout was a bit weird with the girls and boys stuff kind of tucked in between the women’s section but other than that no major complaints here. I love uniqlo for their affordable basics especially when they’re on sale!

I bought a package of girl’s under shirt and it doesn’t fit so I return it today; the manager said all package items cannot be returned. But nobody disclose that when I purchase it, maybe you should post it clearly somewhere by your products display.
I WILL not be buying anything from this store anymore. Cheap quality, shady return policy. No thanks!!!

The Stonestown location does not have the crazy-​huge selection that the downtown flagship store has but it is accommodating enough.
I came here for the men’s chino pants and they are priced just right at $ 39.99. The quality in these pants, in particular, were pretty good; seem durable.
I have also heard good things about the airism shirts they have here — as it is one of their signature styles.
The manager on duty, Alvina, was able to assist me with questions I had and assured me that the pants that I had purchased would be tailored to exactly how I wanted it. I no longer have to scramble around to find where I need to do my clothes shopping at Stonestown.

Though I did not buy anything here, I cannot deny the opportunity to share my wife’s positive experience.
She said that the service here was excellent. She was greeted right away and was helped tremendously in the fitting rooms. The prices were reasonable for women’s pants ($ 22), though the jackets at around $ 70 were too much.
I didn’t feel like my style was represented here, but my wife said she would definitely come back, as she was excited by the whole experience.
Don’t know how the quality of the clothes will hold up over time, so until then a strong 4 stars based on my wife’s glowing review.

Uniqlo’s style and design are more fitting for the average build of the an asian anatomical and physical figure. Not too long not extremely big but well enough to where it feels like a comfortable shell of a sleeping bad.
Heres the problem. With their womens jacket which was a gift to one of my close friends… its comfortable, it fits. but in heavy winds or rain. it makes you feel like Alex Smith during the last play of the game vs Oakland for the 14′ season; Wet, cold and lost…
The jacket in question is the barney purple that you would find in the downed section of the store. with a hood and all… its got the zipper pockets. but durability a d usability is a big drawback for this brand thus far… the prices arent completelt insane. But even for a non fur-​lined or lined jacket. You kind of expect more for a chain brand of this size

I was so excited to hear that Uniqlo was going to be in San Francisco. I had previously bothered friends to get things for me from NYC, but now I can bother friends/​family to get me things from here in SF!
The products are very lightweight and warm. However, I’ve found that their down jackets really do not provide enough warmth for Chicago winters or any winters where the temperature is below freezing (32 degrees). Their down jackets are lightweight because the layer of down feathers is thin. For SF living, these jackets do the job.
Prices can be expensive, but when things are on sale, its a great deal. The clothes here are high in quality and I love that the t-​shirts are tagless.

I love Uniqlo! I was so happy to hear that they were expanding and adding locations to malls like Stonestown because that means I no longer have to make the inconvenient trek out to downtown SF. If you haven’t been, it’s basically like a hybrid of American Apparel and H&M. More like AA’s style with H&M’s prices (except the cashmere of course which is $$$).
Most of their stuff is essential basic clothing. You know those clothes you don’t think you need because you assume that it’s something you must have already but actually don’t. Or is that just me? Anyway, Uniqlo has shirts, those puffy light and surprisingly warm jackets you see everywhere, vests, sweaters, hoodies, cardigans, button ups, socks, leggings, jeggings, jeans with free alterations!, scarves, gloves, beanies, and other «heat tech» gear. Still not too convinced of this heat tech though– all my heat tech stuff doesn’t feel any warmer to me, but it’s still comfy.
Overall, Uniqlo is awesome. I have so many things from here, but this particular store is just not as great as the one downtown. It’s not as big therefore less selection and sizes run out faster. They also didn’t even sell beanies during winter time even though the mannequins were wearing them? Besides all that, customer service is great and the store itself is nice and neat with great clothes at affordable prices!

Hell officially froze over and Armageddon has arrived, for clearly why else would I tolerate waiting in line to get into this store? But that’s what they made us do when Jamie W. and I were at Stonestown Mall on the way back from Half Moon Bay. I just wanted to check it out to see if they had any Heattech thermal underwear. But much to our chagrin, we were placed in a queue behind a velvet rope like it was an exclusive nightclub or maybe the King Tut exhibit (photo:
). Only it wasn’t the sight of rare antiquities that challenged our patience. No, it was underwear and maybe a Cashmere sweater if it was on sale. Maybe I should have dressed like a Harujuku girl to fit in. I just don’t have enough hair to make the curly-​Q pigtails.
OK, once we got in after about ten minutes or so, it’s a more manageable shopping experience in line with any other UNIQLO. However, it still felt packed and no wonder since this outlet only has one floor (photo:
). Besides, they were out of my size in the Heattech anyway. I hate when that happens. My experience at UNIQLO has come a long way since I first went to their mammoth SoHo store on Broadway in NYC and found their $ 29 Cashmere sweaters for the first time during one of their storewide sales. No such luck this time since the same sweaters are now hovering around $ 80. Since all the male models look to be around 13 on their website, perhaps it’s time for me to go back to JC Penney for age-​appropriate fashion choices.

People are shopping on opening weekend like everything is on sale. It’s not. Promo is only on lightweight down jackets (W/​M $ 50 vs $ 70 or K $ 30 vs $ 40), a specific pair of pants (W $ 15 vs $ 20 or M $ 40 vs $ 50), flannel shirts ($ 20 vs $ 30), fleece jackets ($ 15 vs $ 20), and tshirts ($ 8 vs $ 13). The discount is valid until the 27^th so if you only want the sale items, just avoid the crowds and wait until after opening weekend.
EVERYTHING ELSE IS REGULARLY PRICED. The only perk for going during opening weekend is that if you spend $ 50 pre-​tax, you get a free black long sleeve heattech shirt (offer valid per person). If you just want the free heattech (like myself), go near the mall closing time. There was maybe a two minute wait but it’s a TON better than any time during the day when the line to go in the store was out the mall entrance.
First 300 people on each day of opening weekend get a free Uniqlo tote bag. The tote is made of a nice cloth material and is easily foldable so I, for one, am a fan of it, especially when shopping in the bay area. Use your own judgement if the wait and early arrival is worth the tote. I got mine at a different Uniqlo promo event and the wait at this location was not worth a second one.
And there are a lot more traditional Asians at this location (it’s in the Sunset afterall) so expect that mannerism when you’re here with the crowds.
Good luck!

The new store is located on the bottom level near Macy’s which is close to the Forever 21 also. Once you head towards Macy’s, you should be able to see it.
Everything here is basically the stuff you can find at other Uniqlo stores. The fleece, the fluffy jackets, leggings, and a bunch of other clothing options. It was the first day today and I think it went okay.
It’s opening weekend so some clothes (not all) are pretty cheap right now so get your butt over here and shop shop shop. If you want that is. I’m not the boss. You do what you want~