United Watch Services

Stopped into United Watch Services to get a new battery for a quartz watch and asked Jessy to just change the band on my vintage Omega Constellation automatic [which had been running perfectly for 4 years up until that moment]. Jessy took the Omega into the back room for a few minutes and returned with my new band in place and gave me a lecture as to how the watch needed major overhaul including cleaning and lubrication plus a new crystal and a new crown, etc.
Today, 24 hours later, the watch is dead. It will not motion wind nor crown wind. There is no motion on the second hand at all. I do not think this happened spontaneously. I should never have allowed the watch out of my sight. Never will go back again. Caveat Emptor applies.

I took my classic modern Braun quartz watch here to replace the strap, I supplied the new strap. They charged $ 45, which isn’t cheap, and they didn’t bother to clean the mounting lugs. I asked them to check the battery because it had been over a year since it was replaced, but the guy behind the counter couldn’t tell me if the technician had done so. A month later the watch began to intermittently stop, so I brought it back, and again suggested the battery was probably dying. Jessy said I needed a new quartz movement for $ 160. I took the watch to Downtown Watch Repair in the same building and the cash-​only expert Frank Suess confirmed it was only the battery, he replaced it for $ 15 while I waited, and my watch has been running fine for months.
Maybe it was an honest mistake, but not cool. It is much better to talk directly to the person fixing your watch.

Extremely professional, fast, and very friendly. I came here to replace my battery which is slightly more complicated because my watch is waterproof. Places like macys or nordstroms have to send out these types of repairs. This took about 15 min and they cleaned the metal band as a complimentary service without me even asking. Price was completely fair, plus 6-​month guarantee. I heard them talking to other customers and they really know their trade. Strongly recommend.

I had an excellent experience with United Watch Services. I was nervous taking my Datejust II Rolex and leaving it, but shipping it to a repair shop was out of the question. I needed repair quickly because water had seeped into the watch and I was nervous it would rust. Jessy took the time to explain what happened to my watch and even opened my watch in front of me to check for rust. Luckily there was no internal damage or rust. He explained what he would do and the cost and completed the repair of my watch ON TIME (4 days) and was very professional. They answered the phone and opened the door when I made a visit unannounced. My watch looks like new after he polished the watch band and face. I am very pleased and I have already recommended his services to my friend who also has a Rolex.

United Watch Services do outstanding work, period! And Jessy is, hands down, the friendliest guy I have ever dealt with.
I recently had three watches repaired here and the quality of the work done was exceptional. I had my Rolex sub 11 6610LN polished, it had scratches on the bracelet and clasp etc. When it came back it looked better that new! The brushed finished is completely restored and it looks indistinguishable from when it came from the Rolex factory. In particular, the work done on polishing the Oysterlock clasp was superb.
I also had a Ladies Rolex refinished too, it had a quite nasty scratch on the bezel and scratches on the satin finished bracket and clasp. Again, the watch is identical to when it was purchased. Finally I had an old, circa 2005, Tag Heuer Formula 1 worked on and the result were equally stunning. Jessy had the links swapped on the bracelet so it would be centered on my wrist better, fully restored the satin finish on the bracelet, replaced a difficult to remove pin, cleaned the watch face, water tested, etc., etc.
Overall, I could not be happier with the quality of the work, the speed of the turnaround, and the utter professionalism of Jessy and the United Watches Services team.
Did I also mention that their services are exceptional value?
It was a pleasure to deal with Jessy and I can recommend United Watches Services without reservation.

Jessy the owner is a stand up guy. Polished my Daytona to like new condition w same day service. Very happy w his awesome service and price. He spend time chatting w me which I appreciate. Highly recommended

Very professional and does excellent work. I brought my Sea Dweller in for a complete O/​H and cleaning. He said the watch will look better than new and he wasn’t kidding. It looks great and he aligned the crown to face upright on the locked down position. Such attention to details, I will certainly return on the next servicing in 4 years.

Staff seemed knowledgable and service was quick but estimate for simple battery replacement was expensive ($ 35). Would only recommend the place for high-​end watch repair.

I called to inquire about battery replacement for a gucci watch and was given a Ridiculous estimate of $ 85 — the person stated they would do a water test and set the time — for $ 85??? I then found a competitor in the same locale and was quote $ 15. Not only that, for $ 85 to replace a battery he stated it would be a TWO Hour wait time. For a battery to be replaced. The competitor said they replace while you wait.

I’ve taken my omega here for years, but this time the servicing, which cost me $ 800 left a bad taste in my mouth and I won’t be coming here again.
1. They had to replace the gasket for the screw down crown twice in two years. I had the first replacement here too.
2. The bezel was messed up, it no longer gave a nice clicking sound. The person behind the counter insisted that he was the expert and that I was incorrect. I’ve had my planet ocean for several years I think I know what it sounds like, and it had no issues prior to the full servicing done here.
3. The guy behind the counter is also a complete jerk. Who raises their voices to shout at people?
Just ridiculous way to treat repeat customers.

Great service, wonderful people! They refinished and serviced all my existing watches, make them almost like new. Alian
is a great guy not only help me fixed my one of kind watch he also made it beautifulI again. I would recommend to anyone need watch service. They’re certified with Omega, Rolex and others. As long as you know what you want, they can do it for you with the BEST price in town… of course.

When I had to send my watch into Omega a couple of years ago for my 5yr tuneup, it took over 2 weeks and cost something like $ 850. They replaced a bunch of damaged components and polished my watch like new.
This time, my rotor was making a lot of noise, like it had been derailed. Jessy fixed my watch in a week for less than that tuneup and after checking out all of his credentials on the wall, I’m confident he did an awesome job.
I wear my Seamaster everyday and during all kinds of sports activities so it takes a beating. With a 1yr warranty on this repair, I don’t have to worry. They even have me some insider tips on care that’s not in the manual.
Just make sure you put enough money in the meter in case the building’s doorman stepped away!
Small Update:
When my watch was holding a charge, but the automatic movement was not working to recharge, Jessy came to my home in Walnut Creek to pick up the watch to make sure that it was working properly. He also offered to mail it back to my home certified and insured at no charge.

I first dropped my Rolex watch in April of 2010 for maintenance. In the beginning I spoke to Jesse who’s a very nice man and seem to know about Rolexes.
But my experience was not without problems. I had to return it twice as it was not keeping time or its charge. Soon after the one year warranty of that service the watch stopped completely. We have had this Rolex watch in the family since 1973 and this has never happened.
$ 430 later I do not recommend United Watch Services for a Rolex maintenance.

Happy to had found this place. Other option would have been to wait 2 weeks, instead I waited on the spot to take care of my Omega Seamaster. Thanks!

I had my watch (TAG) repaired here. UWS couldn’t fix the watch so it was sent to the factory. I got the watch back but it wasn’t regulated so each day, I lost about 5 mins. Jesse and his brothers (Alan and I forget the other guy) regulated my watch and I picked it up a week later. So far, things are working a-​OK. Very happy with the service, even happier that they open on Saturday since I don’t work in FiDi to drop my watch during the lunch hour.
Will recommend others to come here. They have all the lab equipment to test and fix watches.

Brought in a new watch that had stopped working. I assumed it was the battery but they told me there was a piece of metal stuck inside. I paid the quoted $ 25 to remove the metal but when it was removed the watch still didn’t work. They returned the $ 25 to me since they were unable to fix it.

I took my Omega Aqua Terra here to get it serviced about a year ago. They scratched the dial and part of the lume at the 9 o’clock position was damaged. The caseback also had some small tool marks. I will never return to this place again!
They get 1 star because they were actually able to regulate my Co-​Axial movement (and also because I can’t give 0 stars on Unilocal).

OMG This place tried to charge me $ 25 for sizing and $ 25 for battery change! Are you kidding me?
When I commented on the price being so much more than another place, the girl was like, So? Well, so I’m going to another place on the 9^th floor and leaving you guys a crappy review to match with the crappy attitude!!!
The place at #922 (in the same building) was so much better not only in price but also in their service attitude.
Thanks for saying «So?» so that I had a chance to discover another place :)
By the way, I’d have given this place no star if I could!
Oh, and I can’t believe all these 5-​star reviews…

We took my mother-in-law’s Rolex here to repair the watch’s main spring and gasket, and was pretty happy with their service. When I picked up her watch, they polished the watch and bracelet too, so it looked brand new! Too bad I can’t say that I had more expensive watches to do more business with them. =)

My Swiss Army watch stopped ticking over a year ago, so I took it down to the huge jewelry warehouse at 888 Brannan for a repair quote. They sent it out to God Knows Where and, one month later, I got a call: my watch was totally busted, and it would cost $ 400 to repair.
Seeing the positive Unilocal reviews, I brought it here to United Watch for a second opinion. A quiet, middle-​aged Vietnamese man fiddled with it for two minutes and informed me that my watch just needed recalibration. He rapidly pressed some buttons together and, 10 seconds later, it was ticking again, good as new. He even refused when I offered to pay.
They don’t speak the best English, but make no mistake, these guys are true, honest professionals.