Urban Eyes Optometry

Sat on my glasses, which bent the plastic frame out of shape. Stopped by Urban Eyes store to see if they could help me fix the frames. While the lady fixed the frames (via heat), she melted/​damaged the lenses in the process, completely destroying my glasses. Good intentioned, but terrible execution. Pretty upset because now I have to buy new lenses! :’(

Situation
— Eye Exam (June 2015)
Pros
— Everyone that works there is extremely professional and helpful
— The eye exam is done properly and begins on the scheduled time
— They’re up front about costs
Cons
— The place is a bit small, so the selection of glasses seems to be somewhat limited

Dr. Gloria Suhr was fantastic; she put me at ease immediately, and guided me through the exam with smooth conversational professionalism. Unlike other optometrists I’ve seen, she explained, during the lense machine phase, that if two images looked pretty similar, I could say «same», and she was never short or impatient with me, unlike other optometrists I’ve seen.
At the conclusion, when I began the glasses-​getting phase, she instructed the staff to try to push my order through as fast as possible so that my insurance could get me my glasses as soon as possible, after I had related that I had no fallback glasses, which was at least a nice gesture, even if it might only put the slightest dent in the molasses-​like crawl of the brobdignagian bureaucratic machinary of my insurance (VSP).
The glasses were hella expensive, $ 350, not including the lense cost (insurance covered that) and the $ 130 insurance discount, but they looked beautiful. They were the first pair the sales associates chose, and I suspect I would not find them easily elsewhere. I probably could have gotten a pair of glasses cheaper and sooner if I had simply taken my prescription to one of those online places, but I don’t regret my decision to buy my glasses here; they deserve the business.
*edit* I almost took away a star, because after I looked online, I saw that the same set of frames I got could be purchased for about $ 90 online. Whatever; it’s still a good place to get a prescription, and the customer service was good.

Lovely, efficient, knowledgeable, personable staff. Enjoyed my visit and I’ve never really felt that way about eye exams in 19 yrs.

Way off on my glasses prescription in my left eye — I had to return my new pair when they arrived.

Just had my second eye exam with Dr. Tom and cannot rave more about this place. On this latest need, I worked with his brother David on glasses selection — he was extremely helpful, patient (as I took forever to review all the options) and very courteous. There was never any pressure on purchasing and that even included the eye exam — Dr. Tom noted I didn’t really need another eye exam (last one was 11 months prior), but since my copay was only $ 10 I figured why not. During the exam Dr. Tom was very pleasant, conversational and patient as I kept asking him to repeat things. I can’t believe the one reviewer who commented about his demeanor — sometimes crabby people experience the world differently.
Also when deciding on the huge selection of temples for the Dilem glasses, David was very patient, helpful, and even ordered the ones I was iffy about (at $ 100 a pair) and noted that when they come in, I could just select the one I want — no pressure. And when I forgot to bring in my FSA credit card, they put the order straight in and said to return «whenever» I could. And when I got home, I wanted to make a few changes to the order, which had already been called in to France, David took care of it with a smile (I could see it even through the phone — that’s how good he is!). Can’t wait to return to get my new glasses.
If you’re looking for a new place to get glasses and exams, I recommend Urban Eyes wholeheartedly!

I’ve been going to the same optometrist (not Dr. Tom) since my very first pair in elementary school. However, I got a new pair from her in December 2014 which were not working out very well, and when I tried to go back to her for help, she dismissed it and brushed it off.
Feeling desperate since I drive all over the city visiting clients for work, I called Urban Eyes since they were close to my apartment.
The staff went out of their way to assist me, truly above and beyond, even helping me deal with VSP. Dr. Tom was informative, thorough, and extremely helpful! Now I have a pair of glasses that I can actually see with. To think, I almost gave up after being dismissed by my life long optometrist. I am SO thankful I called Urban Eyes. Not only that, but after visiting their office, I saw that they have a HUGE selection of frames, lined up along both long walls of the office.
I cannot believe how blind (hurhur) I have been just sticking with my lifelong family optometrist. Urban Eyes, from Dr. Tom to all the staff members I have interacted with so far, are totally awesome!

During the #hellastorm, I found myself with a pair of broken glasses. Searching for the nearest compass near work, this place pops up.
Walking in and being immediately greeted by Annette, she was able to help me with my broken glasses. I will definitely consider this place for my next set of eyewear!

I was a patient here for about 7 years, but found myself growing irritated with the customer service, prices, selection, and demeanor of Dr. Tom. I thought maybe I was just being overly critical so I decided to try a new doctor and store for my yearly checkup and frame purchase. I didn’t know how truly bad this place was until I compared it to my new optometrist. Dr. Tom never took a consultative approach to my lens options before, never suggested progressives, never discussed reading glasses in conjunction with contract lenses or anything else. Their staff were never helpful in choosing frames, and I learned I’ve been greatly overpaying for my Gucci and Prada frames for years. Shop around. There are so many better options available.

So fast and friendly! I called around a few places and this place was the most reasonably priced, without extra fees and visits for contact lens fittings. I really get the impression that they just want to give their patients a good experience rather than trying to squeeze money out of people. All of the staff was very kind and took the time to ask about me and made sure I felt comfortable.

Dr Lawrence Tom and his staff are wonderful. I found them thanks to Unilocal (of course) and the experience, from scheduling my eye exam over the phone, to the exam itself and the help I received from the staff in picking my new frames — was perfect in every way.
Dr Tom is thorough, friendly, efficient and was a pleasure to meet. He explained everything precisely and gave me good advice, and in fact picked out the perfect frames for me himself — the lovely staff helped me try on several more, but I went with the first pick. Waiting on my new glasses, and then making an appointment for my husband. It’s definitely as good as it gets!
Everyone is super nice, courteous and helpful and they even had treats for my little dog. Perfect score Urban Eyes!

I have been going to Urban Eyes for my check-​ups and progressive lenses for a number of years now. Everyone is so friendly and accommodating. They have a great selection of frames too, but don’t pressure you into buying any if you already have some you would like to re-​use. The lenses they use, Zeiss, are top notch too.

I have been going to Urban Eyes for twenty years. In the twenty years, I have always had excellent service from Lawrence Tom, and all the staff — every single time. Friendly, professional, great service, quick response to insurance questions, etc. However, It wasn’t until I had to change doctors – because of a new insurance plan – that I realized how extraordinarily exceptional their service is. I can’t recommend them highly enough. They give their patients the best service and advice, and only advise you buy the products or glasses or services, you need. They have actually talked me out of expensive lenses many times. They have adjusted glasses I order elsewhere! This place is a real gem. You’re in great hands with them … they never rush you. I can’t say thank you enough to Lawrence and David! You’re the best.

I’ve been to Urban Eyes for two annual exams. It was really easy to book an appointment – you’ll have luck scheduling same-​day or next-​day because you’ll be the only patient in the store. Both times that I’ve been for appointments, Dr. Lawrence berated me for ordering contacts and frames (Warby Parker) online.
He measured my prescription and told me that my online lenses were way off (thanks, I guess). When I asked if I’d be able to bring in my next purchase of online glasses for his verification, he disparagingly replied, «That’s not my job; you’re choosing to order online.»
The last thing that I want when coming in for a comprehensive eye exam is to be sassily criticized for where I can afford to buy vision aids. Sorry I can’t afford all of the $$$ designer frames retailed in Urban Eyes, but don’t belittle me when I’m supporting your community business.

I wanted to use up my vision benefits this year and chose Urban Eyes on Unilocal,due to the good reviews and being just a 10 minute bike ride from home. I wasn’t disappointed. It was easily the most pleasant eye exam I’ve ever had. I called Monday and had an appointment at 6:30pm Tuesday with Dr. Lawrence Tom.
Urban Eyes appears (as far as my non-​optometrist eyes can tell) to have all the latest equipment and gadgetry, which sped up the exam greatly — the whole thing took 15 minutes at most. But Dr. Tom was very willing to spend a few extra minutes discussing the pros and cons of glasses, laser, cornea implants, etc. He was also quite willing to under-​correct the prescription in response to my concern about glasses making my eyes worse.
This is a small detail, but an important one. It was clear to me Dr. Tom had either used Listerine or some kind of powerful breath mint, because an optometrist needs to get close to your face while doing an exam, and bad breath would have made the process unpleasant. Dr. Tom was extremely thoughtful in this regard.
My only peeve is that the staff were not the most helpful in providing suggestions about what kind of frame might fit my face the best. You’d think I’d know what I like, but I’m a fashion illiterate gay man who wants to look good, yet has trouble picking out his own styles. So I walked out of there with a copy of my prescription, vowing to return with my boyfriend, hoping that he will provide helpful feedback. I still have yet to test this place out for glasses, but as a place to get an eye exam — amazing.

Time to pick up my new specs! They look sorta good (as good as glasses are ever gonna look on me) and were a pretty fair price.

As I said in my first review, I’ve been going here for many years. Just had my yearly appointment today and can continue to say that Urban Eyes has an exceptional staff with top notch service.
They helped me pick out a new pair of glasses, updated my contacts to a more comfortable pair. It’s just easy going here, you feel you are really taken care of.
Thank you Dr Lawrence and staff — you are the best!
Highly highly recommend.

VERY IMPRESSED AND SATISFY EXPERIENCE. I met the original staff almost 16 years ago or perhaps more ever since They were in another location.
Never had a complain The doctors always very efficient, I remember ruining to the place more than 2 different occasions for an emergency of glasses or some allergy reaction.
But finally I can write How HAPPY I AM … I had an Exclusive Christian Door Sun glasses that the lens was broken. For recommendation of friends I went to a different place and after few weeks they called saying that it was impossible to replace the lenses, The reason was that the computer system wasn’t able to track the shape, and of top of all of that They were asking for an absurd amount of money.
But URBAN EYES OPTOMETRY solved the problem I got exactly what I wished, color lenses of my choice exactly as it was originally, and for way less price than the other place I tried before.
HIGHLY RECOMMEND THIS PLACE

It’d been a while since my last eye exam when I lost my glasses and needed a same-​day appointment so I could get back to work. They were able to squeeze me in with Dr. Surh, who was amazing, and I was done in no time.
I’ve been wearing glasses for 22 years and this was probably the best trip to the optometrist yet. Thanks guys!

After reading the great reviews on here about dr Lawrence Tom
I decided to try urban eyes I was first impressed by the pleasant front desk girl — sorry can’t remember her name but she made an appointment for me and answered all my questions thoroughly and pleasantly
I was made welcome as soon as I entered and found the two girls behind the desk so professional and friendly
Dr Tom is great he immediately put me at ease with his friendly manner and knowledge during my eye exam, he explained everthing clearly and had no problem repeating things ! We determined I needed to up my prescription and he was able to do it right away I was really impressed as my previous place seemed to take a week
I highly recommend dr Tom and his wonderful staff !