Vision First Eye Care

Tess was amazing! Tightened my glasses for free so happy and helpful!!! If you want great service go here!

Good vision checks, have had my glasses for years and they did a quick tune up when I lost a nose pad.

I stopped in to browse their selection of glasses and Tess helped me find 2 pairs that I loved… which never happens! She took care of everything: called my optometrist for my prescription and determined how we could maximize my vision benefits. I had to rush back to work and she took care of all of the paperwork so all I need to do now is pickup my glasses. Yay!

Been coming to Vision First for more than ten years and their knowledge with glasses (and eye care) is the best. Linda is highly qualified to fix and adjust the various frames that my 4 year old son has twisted and bent over the years at no charge. She works her magic and brings life back into them, like the first day I bought my glasses. And, I’m even more satisfied because she saved me hundreds of dollars from having to invest on a new pair too soon. Thank you!

Vision First fit me into an appointment slot without waiting. Dr. Tammy Nguyen was professional, thorough, and a pleasure to work with. She checked all the idiosyncrasies of my vision needs, and even took a look at a pair of glasses that I had purchased online that were not suing me properly (seems Zenni optical unilaterally decided I needed an astigmatism correction in an eye that actually didn’t need it). She fitted me for a multifocal contact lens. I love it! High marks to the whole team. Many thanks!

My glasses were broken, so I walked in hoping they could help fix them during my lunch break. They did, were very friendly and had the job done in less than 5 minutes, free of charge. I will be going back for my eye exam!

This is a great little office. Very conveniently located, staff was friendly & professional, Dr. Nguyen was friendly, thorough & accommodating. I didn’t feel at all pressured to buy contacts or frames from them. Easily made an appointment via ZocDoc.

Literally was just looking for the closest eye doctor to my work and was surprised to like their small office so much. I found that all the staff and Dr. Nguyen were super accommodating and genuinely friendly.
While the location is small and thus don’t have the biggest selection of frames, they make up for it with their customer service and still offer a nice mix of high-​end and budget frames.
I loved how upfront they were about money and would ask me if I was alright with additional charges for extra tests before they began. I also didn’t feel like they were pressuring me to buy more expensive frames; they directed me to the cheapest ones with my insurance and I myself decided to peruse the other, more expensive ones.
Linda (I think was her name) was also great in the office and helped me pick out great frames when I couldn’t decide. She humored me by letting me know which frames fit my face better.
They also have later appointments at 5:00 PM which is great if you can’t take work off easily!

Great and friendly staff! Highly recommended.

All of my experiences at Vision First have been great. When I initially went in on a Friday to schedule an eye exam I was able to get an appointment for the following Tuesday — great! At my appointment I didn’t have to wait at all and the whole exam took probably only 15 minutes. I came back a couple times to pick out my frames and each time the staff was helpful but not pushy. When I ordered my glasses I was told it would take about 10 – 15 days for my order to come in, and on the 10^th day I received a call that my glasses were ready! I even received a discount on the price since my insurance doesn’t cover vision care. The woman at the front desk also adjusted my boyfriend’s sunglasses for free after she adjusted my new glasses.
The only slight downfall is that their selection of glasses isn’t the largest, but I was still able to find several frames that I liked.
I am definitely going back to Vision First Eye Care next time I need an exam or pair of glasses!

Not only are the glasses and contacts twice as expensive as they should be, the service here is awful. I ordered glasses on Thursday May 15. It is now Sunday June 1. I called them multiple times the Friday before Memorial Day and they told me they would be in that Tuesday with my glasses. When I showed up the gate was closed, yet they had a sign on the door that said they would re-​open Tuesday operating at the normal hours. When I came in the next day they still didn’t have my glasses. Moreover, the day I ordered the glasses (May 15), the lady at the front desk said «your prescription is .25 and .75, right?» .25 and .75 is the first prescription I have ever gotten and my vision has since changed dramatically. It was unnerving that I had to correct her, and if I get my glasses with the wrong prescription I will not be surprised.

I am sorry to say that Dr. Karen Griulick died on July 4, 2012.

I’ve been a loyal customer of Vision First for almost 7 years now. The contacts have always been more ~30% expensive than ordering them online, but I paid for the good service and to support a local business. However the last time I went in for an eye exam, new pair of glasses (frames only cost $ 120), and 2 boxes of contacts I shelled out $ 500. I love Linda and the doctors here and I understand that rent in SF is expensive but I just can’t keep paying those types of prices. I just can’t keep paying $ 70 for box of contacts in the store when I can buy them online for $ 45. Sorry Vision First :(

My glasses got bent on the flight out. These guys are on the same block as my client. Thomas worked on my frames for about 30 minutes to get them right. Nice guys.

I am bordering in between 3.5 and 4 stars.
The doctor who examined my eyes for both glasses and contacts was thorough albeit a little nervy imo.
It was by no means the worst eye test I have ever been to.
The receptionist/​office manager is friendly and chatty and this place has a reasonable selection of frames, mostly for women I’d say.
I found a pair of frames and they ordered it along with a trial pair of contacts. It took just under 2 weeks (a little longer than I expected) to arrive and I was fitted.
The guy who fitted the glasses appeared to know what he was doing but a little while later when looking at the frames in better light (it’s dark in there) I noticed a scratch/​scuff on either side of the frame where the guy had adjusted the frame. That’s pretty poor to say the least.
I am, as yet, undecided what to do, whether to go back and get another pair (if they would do that?) or live with it and not return again…

Great place if your looking for some shades. Thomas was very helpful and courtious. would recommend

Doctor Chan is the BEST. I have a rare condition and she is really good and gentle and I really really love her.
The store is a little grungy and they don’t carry the best styles of frames that is definitely a bummer.

I’ve been coming to Vision First for about 6 years. I had lasik in 2004, right before moving to the SF area. As a condition of my «lifetime guarantee» with the company that did the lasik, I have to have my eyes examined once a year by someone on their «approved» list. I chose Vision First because it was on their list and because it was close to where I was staying.
But I’ve KEPT going to Vision First because I’ve always had good experiences there. I can get an appointment pretty easily, they’re close to BART, they take my insurance… and most of all, I love Dr. Selene Chan! She’s always extremely nice and really takes the time to explain all the tests and what the results mean. It’s really Dr. Chan that makes Vision First so great. She remembers me, she remembers my husband, and she’s friendly but still very professional.
I also like the front office folks. I see some other reviewers found them a bit. boisterous. but I think they’re hilarious. I don’t have contacts (thanks, lasik!) so I can’t speak to the problems others had there, but for regular exams and frames, the prices are always what they quote me and always what I consider reasonable.
I learned more about how my eyes work with one exam with Dr. Chan than all the years of going to other doctors. She even noticed a mole on the back of my retina (crazy I know) and encouraged me to have it photographed so it could be monitored. She’s conservative about eye health but not over the top and really seems to care about her patients. I look forward to seeing her every year!

If I could give ZERO stars I would.
First, RUDE staff. Second, telling me which contacts I wear. HELLO — you have the WRONG information in your database. Don’t argue with me when I know what I put in my eyes! I don’t know how that happened when I had been going to them for over 10 years. Oddly the contacts they had me down for were the more expensive ones — that I’ve NEVER worn in my life.
Save yourself the trouble and go else where.

Selene Chan OD hooked it up. Very courteous, very professional, gave me more info than I needed, and was very knowledgeable in eye care, including facts the latest trends and technology. She even gave me some referrals to eye surgeons for a friend and offered some advice. Great place to go locally in the FiDi.
The store has a nice inventory of generic and designer eye wear.
The only gripe I had was talking to the office manager about the fees. I have work eye insurance and a health flex plan, but I felt kinda duped. I’m sure he did everything right, but he did tack on an additional contact lenses fitting which I thought was included.
So inquire before taking a seat.
And honestly, I think there’s a hidden joke cam somewhere in optometrist offices, because 1 and 2, 3 and 4 always look the same, but I always choose one so I don’t seem like an idiot… It can’t be the same lens right???