Wellspring Medical Group

The care I receive from this is top notch — when I’m physically present. Over the phone, I’m just another number. They have no voice menu option to speak to a human being who could answer my question in 30 seconds. Instead I’m left with playing voicemail /​phone tag with 24 hour gaps in between which I find unacceptable in any business but most especially in the health care industry.

I have been going to see Jennifer Chin PAC at Wellspring Medical for years. She is absolutely incredible. Throughout my time of working with her she has always been responsive to my needs and has gone the extra mile. I have been with Wellspring for many years and have always had a positive response from their admin people and assistants. When I had to change insurance last year I made sure it was a plan that included Wellspring as even though I needed to pay more for my insurance, I did not want to give up the quality of my healthcare. Thank you Jennifer for taking such great care of me!

While I was a patient at Wellspring Medical Group, my main Doctor was the P.A., Doctor John Kopchak. I found him to be very professional, patient, helpful and an excellent communicator. He really took time to explain things and I never felt like I was rushed when he would see me. It’s difficult to find a Doctor that takes such good care of his patients on an HMO plan. I’d definitely recommend him and see him again if I ever move back to San Francisco or am in town.

It’s only recently that I realized that folks rater their medical providers on Unilocal… so here goes. I have been going to Wellspring Medical for 13+ years and my primary care provider is Dr. Mark Higgins. Dr. Higgins is wonderful and always spends lots of time with me. His light hearted humor and compassion actually help a lot when you are sick. I have also seen Dr. Cafaro on occasion and she is warm and sincere. The medical providers here really know their stuff. I also think the Physician’s Assistants are excellent and well informed, particularly John Kopchak, who really takes the time to explain stuff and make sure that your labs, office visit notes and other things are always up to date. I have never had any billing issues or trouble getting an appointment when I needed it. I can truly say that the team at Wellspring has saved my life on more than one occasion –what more do you need to say about a medical provider?

Starting to get fed up with Wellspring Medical Group.
Dr Cafaro and Higgins are wonderful but the rest of this office is pretty bad. Like many reviewers here I’ve experienced multiple billing mistakes. The girls at the front desk don’t seem to care much. Talking with the doctors is close to impossible and you always have to leave them voicemail and have them calling you back. Sometimes they won’t. I agree with another reviewer that this office is simply very busy. But they can do better.

I have been going to Dr. Cafaro from Wellspring for 20 years. Her specialization is retroviruses, but she took me in as a primary care patient anyway. I have never been to a doctor who spends so much time with a patient, a doctor who is part Sherlock Holmes, as she circles and circles your diagnosis until she discovers it. She is also unfailingly kind, nonjudgmental, and downright funny; and while I would say that the rest of the office is brisk, they are certainly not judgmental. For those who have problems getting through to a human voice, get the code for your PA, leave a message concerning the problem, and they will get back to you when inform you they will be able to. This doctors’ practice is an extraordinarily busy one that deals with more than its share of human crises and death, and has two people at the telephones — that’s why they can charge $ 110/​visit in SF, where most doctors charge twice that. I have never in 20 years had the problems that a couple of the Unilocal reviewers have described, some inaccurately, and who have been vindictive in their ratings. And then there is this — if you don’t like Wellspring, which unlike most practices provides and prescribes umbrella services as well as strictly medical services — you can go to any of the many doctors in SF who give you exactly 5 minutes, charge you $ 200, and are then off to the next patient; or like my recent visit to a prominent ENT, his first patient of the day, and had the opportunity of gazing at walls lined with signed photos of movie stars, while I waited for more than half an hour; he, from all observable signs, had spent the time having a botox/​restylyn treatment. Go to those doctors instead. I’d rather get topnotch care, and I get it from a doctor who is listed as one of the most important doctors in San Francisco, but more importantly, stays on the cutting edge of medical care.

I have gotten my health care here for years and have seen Cafaro, Higgins, Kopchack and some others. They are all fine providers and lovely people. I find the office is responsive, efficient and on top of the latest. They have been unfailingly helpful to me for 18 years. Support staff are very fine as well. In the course of 18 years they have never dropped the ball.

I have been receiving my primary medical care from the staff of the Wellspring Medical Group for many years. I keep going back because they are efficient, professional, and stay on top of medical science. It is a very busy office, and it sometimes takes a little persistence to get through on the phones. That’s OK with me, and they always get back to me if I leave a message. And the staff is always very friendly and helpful. Because the office is so busy, it may take a while to be able to schedule an appointment. That’s OK with me, too, because the quality fo the service is so great.

I love Dr. Cafaro and Dr, Higgins .
And all her team, Specially Lisa, Jason, Karen and of course lovely Janet. and I do miss Jeff at the front office, he’s welcoming smile was very peasant, but now we don’t even get see him any more.
Thank gang, YOU guys are awesome.
Hugo

I’m a new patient at the Wellspring Medical Group. The staff has been friendly, helpful and attentive. I hadn’t switched my primary care designation, so they explained with some regret that I’d have to be billed as a cash patient, but would refund my payment once I had been approved with them as my primary care provider.
Paying $ 110 cash for an office visit reminded me how fortunate I am to have insurance.
It’s true getting someone to answer the phone is a challenge, but like most things in life, you need to be persistent. Once you get someone, they will listen, if it’s urgent, try and fit you that day. With five people in the practice (two MD’s and three PA’s), chances are someone can see you. If something is being prescribed, it’s done electronically which is cool as they send the order directly to the pharmacy of your choice. No more standing in line to deliver the script and wait.

Doctor Virginia Cafaro is wonderful! But the Wellspring Medical Group (essentially her office) is a complete no-​go.
They won’t answer the phone; they’re not terribly polite either. Their «system» is based on leaving voicemail and hoping someone will call you back – sometimes they do, sometimes they don’t.
Patients calling their doctor should NEVER have to go to voicemail. Four to six people sit behind that desk at any time, someone needs to answer the phone and pretend they care.

I’ve been going here for years and have always been happy with the people. It isn’t a dine and dash sort of experience. You get some time and they listen. Very friendly place.