Wong Totsubo Ng & Hom, OD

I’ve been coming here for 10 years now and have consistently experienced a team of amazing doctors and very friendly staff. I’ve never had a problem scheduling an appointment and they always take their time to answer all of my questions. Unfortunately, I’m moving out of the area and they aren’t interested in relocating the practice just for me.

Dr. Wong is absolutely the very best! He takes great care in helping you understand the health of your eyes. He s very kind and patient and very talented and professional. I wish doctors in other professions were as good. I highly recommend him and his entire staff!

After 5+ years I can confidently say that Dr Wong is the best Optometrist I’ve ever had. I’ve traveled a lot and, while I do not have a significant issue with vision, I have have a particular vision issue that no other Optometrist was able to deal with effectively. I received incorrect information from those I used before Dr. Wong. I moved to a Peninsula suburb and went to two different local offices and nothing could compare. In fact, the most recent ophthalmologist misdiagnosed me, over-​prescribed me, and then got it all wrong. After three attempts to fix my prescription I told my local dr. that I was going to go back to Dr. Wong and he explained what happened and quickly fixed the issue. My loyalty is locked. He is honest, competent and knowledgeable and when I needed him most, he came through. Very grateful.

I’ve been going here for over 10 years. All the employees are patient, kind, friendly and accommodating. I always feel well taken care of.

I’ve seen Dr. Totsubo for a while and don’t think I will bother to find another OD. She is so caring and put a patient always first. She listens to my concerns and makes me feel at ease. I also love staff working there too. They are absolutely wonderful, treating me and others so well. They are also thorough, personable, and polite. Not to mention they are professional!
I’m really happy to have found Dr. Totsubo!

Both my husband and I can’t say enough good things about Dr. Wong and his staff! Best eye exam I’ve ever had — Dr. Wong takes his time and communicates very well about things. He doesn’t make you feel rushed at all. Staff is very good about following up and treats you like a valued customer. We are so happy to have found this place!

I absolutely LOVE these people! I was actually about to write a different review this evening, but when I opened up Unilocal,I thought, I can’t swing by this site without thanking these wonderful people. They are very thorough and incredibly personable, professional and polite. The reason I am so incredibly impressed is that they make every effort to get your glasses to you ASAP! I’ve waited forever for my glasses at other places and these wonderful people have had my glasses ready within hours of my request on two different occasions!!! I lost my 1^st pair and I merely called in the 2^nd pair! They remembered my frame by description and I am lucky enough to have a common prescription so they had it on hand. The prices are incredibly reasonable too! I joked when I left recently, «At these great prices, I can afford to lose my glasses every month!» Thank you so much for the excellent attention (and fittings too!) — you guys rock!

I’ve been seeing Dr. Wong for years now and find him smart, patient and experienced. He also has a good sense of humor. The front desk team is also solid. I’ve bought glasses and contacts from them a few times. I highly recommend Dr. Wong and his team!

Top notch across the board. Marilyn knows her stuff and is super friendly/​makes you feel totally at ease. Also, the staff is very helpful and nice. I highly recommend these guys for your optical needs!

I just had my first visit at this office with do Totsubo and it was a great experience!

Dr. Wong is course fantastic. For me what makes the experience great is the women who work the insurance and billing in the front. They are fast, efficient and EXTREMELY helpful. Their charges are a little less than other places.

As seems to be the Unilocal consensus, these folks are great. I was referred to them by a former employer after hearing they work well with hard-​to-​fit prescriptions, which is a must for me. Commence list of good things:
— Dr. Wong is very personable and thorough.
— One time when some contact lenses they ordered for me didn’t end up fitting correctly, they got me back in and resolved the issue.
— In the one instance I saw Dr. Totsubo, I explained to her that I’d had genetic testing done and discovered I’m destined to have macular degeneration someday. She became very interested, and took the time to not only explain the condition to me, but also do additional retinal scans to point out on the screen how I they seem to be in good shape at the moment, and also advise me on lifestyle choices that can help me avoid its toll for longer. VERY helpful.
— They are the first optometry office in over a decade of contact lens-​wearing to enlighten me to the fact that folks with very high intensity prescriptions can actually qualify as a ‘medical necessity’ and thus get the cost fully covered. Meaning they’ve saved me ~$ 300/​year. I should friggin bake them cookies or something.
My only advice would be that if you have an appointment mid-​day, you might end up waiting a little while for your appointment, so bring a book or something to entertain yourself. Also if you’re running late (thanks, MUNI.), it’s definitely a good idea to give the office a call.
Looking forward to my annual visit. I’m actually completely serious.

I mentioned in my earlier review that the office had once been better. While there was an adjustment with new staff some years ago, they’re pretty much still there, which is the sign of a well-​run office. They were really helpful when I wanted new glasses, but after getting expert help, I realized I just couldn’t purchase another pair of glasses so soon after my last pair. They were incredibly helpful and understanding.

Dr Totsubo is my optometrist and I like her a lot! She is avail MW and Sat. Her clinic can get busy during the weekends. I saw her to get contacts. She was very friendly, did a comprehensive exam and took the time to fit different contacts to get it right. I was very impressed by how thorough she was. She aint no doc in a box! I could really tell she was an expert and was dedicated to her profession. After I saw her, I realized just how bad my previous optometrists were.
She went over the films she took of my eye and what she was looking for. She consulted me on how I should take care of my eyes like wearing glasses when on the comp all day.
The only downside to her clinic (not her) is that the selection of glasses is quite limited and the guy who fixes the glasses are only there on a limited basis. Boo.
Oh yes, and she does take VSP

Wow!!! I don’t think I’ve ever had such a thorough and informative eye exam. Dr. Totsubo is just awesome. Although I do not need glasses, I still experience blurred vision from time to time. Dr. Totsubo explained what is happening with my eyes and I can’t wait to implement her suggestions. She also pointed out what eye issues I am at higher risk for. Again, I’ve never had such an informative eye exam. I’ll definitely be back!

Dr. Wong and his staff are amazing. I come to Dr. Wong for my regular visits, but also accidentally scratched my cornea on Saturday afternoon. I called them up and they fit me right in. Dr. Wong is clearly passionate about his work, because not only did he help to alleviate the pain right away, he calmly explain how it happened, how to prevent it from happening again, and let me know that he would be available if I had any more pain/​issues. What a great doctor!
His staff is also equally as amazing. I order my contacts from them and they are always extremely friendly and sometimes see them around the neighborhood and they are equally as friendly outside of the office!

I’ve had glasses since I was 3 and so have lots of experience with eye doctors. I had been hopping from optometrist to optometrist since I moved to SF, and ended up visiting Dr. Wong 3 or so years ago.
Dr. Wong is great. He is very friendly, answers all my questions, spends time to explain /​show me odd things about my eyeballs, and does a very thorough checkup. And, they are open on Saturdays.
I got my Lasik surgery done earlier this year at PVI, and my eyes ended up getting very dry (not an uncommon effect). Dr. Wong and Dr. Totsubo (she did a couple checkups) have been seeing me since the operation. I’ve been to the clinic weekly, then bimonthly, and now next visit is after 3 months. I feel like they are concerned about my how eyes are doing and not just getting me out to have the next patient.
I have to mention the staff. They are the nicest ladies, and make my visits more pleasant.

We have been going to Dr. James Wong for over ten years now. He is very thorough. I know of an occasion where a friend who is also his patient, was diagnosed with a possibly serious eye condition. Dr. Wong called an ophthalmologist surgeon and got an immediate appointment for my friend, who received a same day in-​office minor eye surgery.
The ophthalmologist surgeon said my friend was lucky that Dr. Wong found the eye condition and instigated the immediate referral. The outcome could have been bad otherwise.
The office staff is very helpful also.

I have been going to Dr. Wong for over 20 years and he is the best. Very professional and friendly, he really keeps up with the latest advances (and what to avoid). As a technology professional myself I find this especially impressive.
Over the years I have changed physicians and dentists but never my optometrist. I I wish everything in my life worked this well.

My wife and I have been going here for a few years. I really like them.
Their optometrist is excellent and they are very helpful for helping you get glasses.