Creative Design Furniture

Horrible experience.
They DID NOT DELIVER as promised, then said we’d have to wait 10 days.
We agreed to the cash purchased based on the fact that they committed to delivering yesterday. We returned to their office well aware of the written agreement that states 25% fee for cancellations and that their office advised that we would be receiving a full cash refund.
The lady in the store was exceptionally rude to us, then the owner via the phone said he was going to call the police, which we invited.
We left after receiving the refund minus the 25% stated on their contract. Completely ignoring the verbal commitment they made to us; both for delivery by a certain date and for the complete refund. To top it off as stated the only woman at the store was very rude.
Can’t let it go, the owner stated while talking to the purchasers daughter (who happens to be pregnant) that she should leave because she’s pregnant. If this was a legitimate establishment these words would not have been said.
PLEASE DON’T GIVE THESE PEOPLE BUSINESS.

DO NOT go there unless you want to waste your money and drive yourself nuts!!! I bought a sofa and a chest there on Feb 20^th. And just got my stuff delivered today which is March 13^th! Almost one MONTH!
The shopping experience over there was good at first, I wanted a chest to be customized, and they said yes, they can do it. Just need $ 60 customization fee. But I need to wait for a week for them to make it. That is fine. But then a week pass by, no one calls me to let me know if those will be delivered on the weekend. So I call, they say it’s not ready. Need another week. Alright, I wait another week, then they call saying they can deliver on Wednesday night. I said fine. Wednesday they call and telling me the stuff will be delivered on the weekend as if they never told me the stuff is suppose to deliver that night…
Fine, I had to cancel my plan on Sunday and wait for my furniture. My stuff came, and guess what?! The custom piece was made wrong!!! It have a drawing on the invoice, so clear! And that is the only reason I got it from there! When I called them and ask them why it’s wrong, they told me that because it can’t be done! It’s too narrow, they can’t make it. So why no one calling me and tell me that can’t be done before making a wrong piece!!! I just don’t get it!!! So they would rather make it wrong than call me?! That is the business culture there? Wow!!! To be fare, I didn’t ask them to take the chest back, and they took off that $ 60 customization charge. But these few hundred bucks is definitely for me a biggest waste in years!!!
So license learned!!! Don’t waste money and time in this furniture store! I screwed up even walked in there!

0 star！Never delivery on time!
And To send a bad furniture. Save your time, don’t even shop there!
Never go there! Believe me! Never…

I found this place through an ad in a Chinese newspaper. I was having trouble finding a dining table in a style that I liked and at the right price point. When I walked in I was greeted by Sherry and she showed me a few dining tables, but they were all either the wrong size or über ugly. Their showroom confused my eyeballs. I guess that’s a matter of opinion though and I’m sure that style appeals to some people… people with bad taste. As if that wasn’t enough, they also have a dead stuffed bear and dead stuffed mountain lion in their store… creepy. I wanted to run outta there, but Sherry presented me with a bunch of thick vendors’ catalogs that I could thumb through. I actually found a table in a catalog that I liked and had seen before at another company selling for $ 699, same vendor. I asked them for a quote and David said that the price of the table, tax, and delivery fee would come out to a total of $ 297. WHAT? I felt like I won the lottery. I immediately placed the order with David, paid in full, and he said it would be delivered the following week.
Two weeks go by and no word of my dining table. I called in and a lady told me that the table was back ordered. Well, that’s fine, but a phone call to notify me of that would’ve been nice? Or maybe David could have checked stock before he promised me it would be delivered the following week? She said I would have to wait another month. So I patiently waited another month. Again, no word on my dining table. I called in again and they said it hasn’t arrived yet, maybe another 1 – 2 weeks. I waited (less patiently this time) another 2 weeks and decided that if they still didn’t have my dining table, I was going to cancel my order. I called in, already angry before the lady could say anything, and I guess she could sense my anger so she said that the delivery guy JUST so happened to be there and my dining table was arriving RIGHT at that moment (liars). I set a delivery for the following day, between 6 and 8 pm. Since I had read the horrible reviews regarding delivery, the following day I called them at 6 just to make sure they were on their way, and they said they probably wouldn’t make it that day. WHAT? They are SO unbelievably unreliable. We rescheduled to the following day, and yes, they did deliver on that day. Two delivery men came, assembled my table, and left. And yes, the table is beautiful.
So while my table did come in perfect condition at a very good price, I would not recommend ordering from this company unless you have the patience of a saint and have lots of free time waiting around for a delivery that may or may not come. It is up to you to decide if the cheap price is worth receiving ZERO customer service. Although I’m sure you can get similar prices from other Chinese furniture stores in the area, I just didn’t shop around. If you do decide to order from them, make them 1) check stock before you place your order and 2) put in writing that if it does not arrive by a certain date, you have the right to a refund.

I just brought furniture in this store deliver to to my mom’a Plc good service

David and Sherry are great people. They’re pricing is very competitive. There are lots of catalogs to shop from for good quality items.

Be careful !!! to buy any things very badly service ever at «creative design furniture ing «Sherry & David .they are all way say two different way!
And broke promised. !!! We’re bought 2 items they are delivered, install frame& mattresses. frame its ok but mattress didn’t fit, we called for return. mattress cost $ 150.00 they’re said $ 38.00 for restocking fee… we’re ok ! But When we’re bring mattress for return they are charged $ 50 reasons! item got little spot right corner… item just only 10h …
We’re never come back.

Friend told me about this place so I decided to check them out. Sherry and David was very helpful and friendly. Showroom is a decent size with wide variety of selection but their catalog options are endless. They can pretty much get any item from Ashley Furniture at a much lower cost. I saw something I liked at Ashley the week before and Sherry was able to get me the same items at a much lower price then what Ashley was selling for. I would definitely recommended this place when it comes to furniture and price. Sherry was easy to work with and I felt really comfortable with my purchase. Check them out.

Don’t even worth a star! What a nightmare to purchase furnitures there!
Keep extending the delivery dates for over two months, and not allow to cancel the order because the total was paid!!! Even it’s a backorder, and they just kept me to wait over two months instead of refund. Called to credit card center, and file a case to consumer affairs!
Save your time, don’t even shop there.
Beware they have another Unilocal link —

This was previously known as New Century. Now it’s called Creative Design. However, the Chinese writing on their storefront sign still says New Century, which leads me to speculate they changed the name due to the repeated negative feedback under the previous name.
To be fair, I cannot comment on their delivery (seems like it’s the biggest challenge) nor the quality of their products. I can only offer my experience of being a potential customer.
We were greeted immediately by a man (Denny, Danny?) He was eager to help and friendly. So far so good. The piece we looked at was an Italian knockoff, (ie. same style, but fraction of the cost.) While other furniture stores said we can customize fabric, color and size for the same price, we were told they would charge us extra.
We also mentioned the sofa we were interested in was too big for the living room, and was told if we wanted it to be smaller, then we would have to pay the custom-​made price, which is more. Upon leaving the store, a woman comes over and asks how we felt about the sofa. I told her about the size problem and she mentioned that they actually offer a smaller size and she can reduce the price another $ 100.
I felt that experience was pretty shady, trying to have us pay extra for something they can get a bit cheaper.
As we walked around the store, I also noticed about 75% of their furniture did not have a price tag. That raised another red flag for me. Each time I asked for a price, the man would pause for a second and quote an amount. Hmm… did he have every price committed to memory, or was he sizing me up to see what I would pay?
We did not buy anything. But I would like to offer a few suggestions:
* Shop around SGV first. Get a feel of what furnitures go for so you’ll know if the price they quote you is reasonable.
* Negotiate! hey, they’re Asian.
* Do not walk in looking like you’re rich (ie. fancy purse, watches… etc) .just in case they quote you a higher price.
* Cover all bases, as in have them write down exactly what you expect. It could be interpreted as a contract.
* Consider using a credit card, because some CC companies actually will assist with a dispute. If you use cash, you’re SOL.

They have asked me to purchase a little more so i did, but turned out to be a disaster as i received the furniture after 1 month of wait. They promised me fast delivery and all the furniture were assemble required. (which was not properly installed) i still give them 2 start just because i felt sorry for the delivery guy had to work for them from morning until midnight everyday with this store.

PLEASE READ! If the negative star option is available, this furniture store definitely deserve a negative rating. My parent happens to fly to CA for vacation and they found a table that they want to buy at Creative Design Furniture. So, they purchased the table on September 12, 2013. Sherry and David stated the product will be deliver to our home in 2 weeks. After 2 weeks (October 1, 2013), we called Sherry and David, and they stated they will ship it out that day. We waited another 2 weeks (October 15,2013) and we received NOTHING. We called Sherry and David, they were very RUDE and eventually ignored our phone calls. I’ve reached out to Attorney General in State of California and BBB to file a complaints.

My family was shopping around three or four places in the San Gabriel area we finally bought from creative design furniture. We bought to bedroom sets and sofa set. We got free delivery and assembly too. They have the best deal and I would recommend my friends.

My mom and I were helped by Sherry. She was friendly and very helpful, she didn’t pressure us into buying. She was there to answer any questions we had and left us alone to look at the furniture. My mom and I both bought something, it was a sofa set. Mom got the 3 seater sofa and I got the love seat for my boyfriend and our new apt. The bf came and looked at it and liked it as well. We got a good deal and free delivery! Come here if you want a good deal and friendly, no pressure service!

Great service and quality products!
Went to this furniture store to shop for a new bedroom set. David came to help me, and he was patient, knowledgeable and very friendly. He helped me match up different pieces to complete the whole look and really gave me alot of information about all the different materials and bed configurations. I placed the order with him, and the next day, they delivered my bedroom set AND assembled it for me.
I’m now happily sleeping on my new bed and dreaming wonderful dreams.

Never delivery on time!
I paid the sofa and the mattress 2 weeks before the delivery dates. They were supposed to arrive on Thursday.

The business in general is not trustworthy. Owners Sherry and David are dishonest and flakey.
Worst of all is the driver, shows up 5 hours late. He will also throw the tip money back at you if he feels it’s not enough. Seriously, I do not know how much to tip and have no number to work with, so I’ve made my best judgement and gave $ 10 tip. He complained that it’s not enough, so I gave $ 16. Then still not enough, so he throws the money back at me. Unbelievable!

I should have known better. We bought a couch and a love seat almost a month ago. We were promised that it will be delivered in one week. After the first week, I called and was told that it would be delivered on next Sunday (two weeks after we ordered). Before the delivery day, we threw away our couch and love seat to make room for the new ones. On delivery day, the salesperson called and said that our order will not be delivered and there was a delay. On delivery day! He promised again to have it delivered in two weeks! I wrote a letter documenting everything and sent it to them.
Today (Oct 1) I went to the store to make sure that my stuff was to be delivered tomorrow (Oct 2; the new promised date). They told me that there was a further delay! I was so mad and my head almost exploded.
We were without a couch and a love seat (that we had paid for a month ago) and now they are telling me that my order will be delivered «around» Oct 18. Needless to say, I am mad as hell. I will surely complain to relevant regulatory authorities (such as Department of Consumer Affair, California and Better Business Bureau) because God knows how many other people have been stinged by them like this. We paid almost $ 2000 for our merchandise.
We bought (or thought we bought!) new furniture because my in-​laws are visiting from China on Oct 8. Their apologies are hollow and I want to warn everyone to stay clear of this place. They are not people of their words and commitment.
Anyone who have already been in my position should most certainly complain to the City Hall (San Gabriel), Better Business Bureau and CA Dept of Consumer Affair, and contact local newspapers etc. It might just help someone else from this nightmare.

0 stars
This furniture store is great if:
you don’t care about getting your items on time
you don’t care that the seller keeps switching costs on you arbitrarily
you don’t care that they lie
IMPORTANT: ASK TO INCLUDE THE SPECIFIC DATE THAT WAS PROMISED FOR DELIVERY ON THE RECEIPT AND A RIGHT TO CANCEL POLICY STATEMENT IN CASE OF A DELAY.
I would also double check the receipt from front to back and sideways to make sure they didn’t write something else down on the receipt than what was agreed upon.
I highly suggest NOT doing business with this store, but if you do, please keep these suggestions in mind and good luck to you my friend.
Just to give an idea: we were told that we would get our items in 6 or 7 days. The male salesperson told us that to confirm and wrote it down (or so we thought). When we went back to check the receipt, it says 7 – 10 days. That’s real sneaky. I wouldn’t care as much except that 1) they lied and 2) I am waiting for a bed to sleep on.
If you look at my review history, I usually don’t write bad reviews unless it really striked me as BAD and this was.
The one star is for the good delivery service. The deliverers put all my furniture together very efficiently and professionally.

You can get some discount here.
Be honest, bad review most came form the HongKong old guy.
Go deal with Sherry dirctly, she is the actual owner.
Don’t talk to the Hongkie.
or you will really get terriable shopping experiance with this store.

If I could give this store negative stars…
So we looked at a sofa that was priced at $ 3000, we bargained down to $ 700 – 800. Go figure.
They promised to deliver on Sunday, so the husband and I waited around the house all Sunday. Sunday came and went. We called, no one picked up. We called again and they said «we were so busy, we forgot»… Grrr
So they said they’ll deliver on Monday. So Husband waits around all day on Monday. They don’t give a time frame of when they’d arrive. They don’t tell you when they would arrive.
No communication, no customer service skills whatsoever. If they aren’t even going to make it, I would at least expect a phone call with sincere apologies and throw in a bonus for making us (the paying customer) wait for two days.
In any case, sofa came late Monday evening. NO apologies.
Note: Sofa bought in 2009. This is a tardy review.

This Home Furnishings store is a real hidden secret. They carry a huge variety of great product and are very helpful in answering your questions. If you don’t see it on the floor. just ask Sherry or David! They go out of their way to please and help the customers!
I give them 5 stars!

it seems like they have good customer service, but they are just trying to get a sale. i hate how they follow you around the store like they are being so helpful. after they make the sale and take your money, GAME OVER. no more customer service.
their prices are not that great. if you shop around, you’ll find that you can beat the lowest price they give you. so you better bargain. if they make you pay the price they quote you, LEAVE.
i tried to get a better deal. then when my aunt went with me… they were like, «oh hi!!» we’ll give you a good deal. (this was AFTER i already purchased). i just rolled my eyes…
the best price they gave me wasn’t even close to what i ended up paying somewhere else. the mattress i wanted was $ 200 less at another place. (yes, it was the same new mattress) she was like (since my aunt was there), «old customer… okay, *price*. usually we charge this much but since you are an old customer.» ended up buying where it was cheaper with faster delivery.
i won’t buy anything from here ever again. those girls act like they have good customer service UNTIL you buy. then they don’t care cuz you already paid.
delivery for what i ordered (luckily it wasn’t much or i’d be more upset at giving them more business) was supposed to be last wednesday, but they never arrived. so i have to wait another week for it. people have better things to do than to wait for furniture that wasn’t too great of a deal. can’t believe it took 3 weeks for my delivery.
when my furniture was finally delivered, the delivery people were fine. they put together the furniture in a timely manner.

This business actually would give 2.5 stars. I purchased a mattress from them last summer. When I walked in, there were sales people there who greet and ask if we need help. We ended up with a purchasing a mattress. I’m sure the price that they initially give if marked up, so you must bargain to get a good deal. I would say don’t be afraid to start at half of what they are saying the price is. I think their selection is decent.
However, they try to get you to make a deal the same day. I only bought it the same day because I wanted them to deliver the next day. They gave me a time, and then the next day they kept changing it and it was annoying because I had plans that day. They ended up changing it around from the afternoon to the evening. The delivery guys did end up arriving in the evening and placed the mattress where we requested. It was hard to communicate with them because they did not speak English.