Pep Boys

I’ve never used Pep Boys auto services until I found out the company I work for uses them — so if it’s good enough for my company — I figured I could give it a try!
Came in and was helped right away by CJ — who went above and beyond — teaching me how I could fix some minor car issues I had before setting me up with the manager special oil change!
Definitely will be back again!

Took my car there for flat repair, left it there for 3 hours only to find out they can’t figure out how to take the screws off my wheel claiming it needs a special adaptor that they don’t have, could have call me to tell me there in 5 mins instead of 3 hours. Took the car up to American tire in Pasadena and they finished the job in 20 mins for FREE! Turns out my car does NOT need any special adaptor just the regular hax screws. What a waste of time going to pep boys, I’ll just stick to buying window washer fluids here ;)

I have to say Rudy And Jose were lifesavers. I got a flat tire and needed to be towed to the pep boys service dept for tires. They stayed open for me to arrive after 8 closing time and had two tires ready for me. My experience was at the top of the charts awesome. Thank u once again Rudy and Jose. You gained a loyal customer.

Great service from exceptional staff that helped me through a bit of a rough patch with my vehicles tires. The store manager Elena was on her game and treated me with great respect. I have been here before and will continue to come here.

Came in to repair two tires that had nails using my Roadside Hazard Warranty I purchased sometime back. Had the opportunity to work with Louie twice now and he’s great to work with.
It’s always tough when you’re dealing with car issues because we just don’t know what is wrong (or how much it’ll cost to fix). All you can ask for is a fair assessment and I have high conviction in Louie’s assessment.

They were so not responsible, overfilled oil almost got my car damaged. Thankfully, I have my car checked the other day in other store. I tried to give chance to let them make things right, they never called me back after one call (i was at work). I pay triple cost to get my car treated right. Everytime I went oil change is my one and last chance to change air filter and all other stuffs, but they didn’t check them since they were in a rush. All items are in 4(the worst degree), they never told me. Disappointed. I won’t go there any more and I am going to tell all my frds I referred. Treat your car right to save further expense. not recommend.

** CAREFUL WHEN ORDERING ITEMS ONLINE FOR PICKUP! **
I ordered floor mats online and requested to pick them up in store. I received an email that they were ready for pick up. I arrived to the store and the items were used and the colors weren’t even matching. The guy at the store tells me that it’s because it was sitting on the shelves for a while so they faded. Does he expect me to just buy the floor mats in different colors. He told me these are the last ones and there’s no more available. I went online to check and you can still order them online so I don’t understand how it can be sold out. If I could still order them online then it’s still available. I was not trying to give him a hard time at all, but I will not buy a product that I am not satisfied with. He ordered another floor mat after 30 minutes of trying to explain myself. I will update my review tomorrow when I pick up the items. If the items are new and matching colors, I will add more stars to this review. But for now, 1 star is as good as it gets.
Thanks to the guy for trying to help me though.

If I were u, I would Never Never Never come to this position again! They would charge u expensive fees for the service that u never asked them to do that. And when u informed to pick up ur car, what would u do to when them give u a bill? All u can do is give them ur cards so that they will give back ur car key. The lady before me treat the same situation as me.

Great customer service from the service dept and Jacqueline.
Bad CS from parts and some short haired female cashier (who told me she didnt care about what I thought, because she hated her job).
Update 2÷25÷16:
When my wife and I walked in, we were greeted by a busy, but alway smiling and always friendly Jacqueline.
Came in for a quick oil change and they knocked it out quickly. Service Mgr. Mario was really helpful with a coupon issue, really appreciate his great customer service. Nice change of pace.

The bf and I dropped off the SUV here to get the struts replaced. About 6 hours later, we were finally able to pick up the car. When we turned on the car, it «didn’t feel right» and the tire pressure light was on. We told the guy working there and he said it was normal and the light would disappear while driving. Within a mile, the back tire had run completely flat. Luckily we were able to pull over to a gas station and change the spare tire.
I’m not saying they put a nail in the tire, but good customer service should at least check for somethung wrong instead of brushing it off.
There goes 6 hours without the big car + 1 hour in the late evening bc of the car…
Now we have to get the tire patched up. Somewhere else.

Super friendly very helpful staff !! Cj really went above and beyond to help with my needs.

I went to the service center at Pep Boys in San Gabriel, CA on 11/​16/​2015. It was my 1^st time there. I knew one of my tires was leaking air but didn’t know why. Jeff of Pep Boys was very helpful in knowing their procedure and the steps they would take. Turns out it was a small nail. Tire was fixed and my bill was just $ 9.99. I plan on using them again in the future. Plus, I took photos.

Rolled in here with a screw in my tire. After an hour of waiting they put my car on the rack. Next to my car was a car that had been in the rack for an hour and a half. That car was in for an oil change. The owner was pissed. He had been there for two hours FOR AN OIL CHANGE!!! There’s one tech that keeps bouncing back and forth between our vehicles instead of just finishing one and moving on. Apparently it takes two techs to balance a tire. Makes you feel really confident in the patch that’s on my tire.
Was writing this past tense because I thought I’d be out of here by the time it was done. Still waiting. The oil change guy is still waiting as well. He’s pushing three hours. I’m at two hours. This is ridiculous. Nobody else in the waiting room. Only two other people here while I was here. Last time I get any work done here.

I am writing this review because of the great Customer service representative that was very helpful and works with his heart and soul to make sure to diagnose my Car the right way for over heating saving me alot of money vs my mechanic that wanted to just start changing parts without diagnosis.
I would recommend Pepboys in Diagnosing any problem they have the right equipment to make it happen and they have great Customer service staff.
My representative is Pedrum. I would go ask for this guy all the time as he really cares about my car and getting the job done right.

Terrible customer service! I had an appt at 1030am. At 1055am, I’m told it will be another hour and a half before I can be seen, for a battery change. So if you feel like waiting around for hours and the attitude of «too bad!» then your at the right place!

The manager asked that I not leave a bad review, his reasons was that they did not charge me, why would they charge me in the first place… no work was done. So that is not a good enough reason to not leave a bad review. I had a bad experience that I want to share with the public, so after some thinking I decided I would just leave a review stating the facts, here are the facts.
Took my car to Pep Boys to have my clutch bled, it is a manual Nissan Versa.
My experience at Pep Boys was a lot of, I will call you back in 45 minutes. And 2 hours would go by and I would have to call them for them to tell me no one has looked at my car, or the tech looking at my car is off for the day. This went on for 2 days.
At the end of the 2 days they told me my car is missing a part and that is why they can not bleed the clutch. I can’t believe they tried to blame my car for why it couldn’t be bled. My car is not missing a part. I wish they would have just man up and admit they don’t know how to bleed the clutch for a Nissan Versa.
Took my car over to the Nissan dealership and they tell me the slave is damaged and they need to replace it. I have no way to prove that Pep Boys are the ones that damaged it but I am 95% sure it was them. The slave was working just fine before I took it there.
I will never take a car there again, and the reason why I am leaving a bad review is because what took them 2 ½ days should have taking them 30 minutes. It was truly a crappy experience. I wanted to give them at lease 2 stars but I can’t find a reason for it.

Absolutely love this store location! The employees do their best to help. If you’re planningto do a service on your car, I suggest trying to schedule an appointment online, unless you need a service done asap.

Iono why this place has low ratings but everytime i come here i find the staff to be very helpful and kind. I don know many places that go beyond to help all their customers, prices are cheap they always have coupons for oil changes too.
Oil changes don’t take long either and are decently price. i would drop my car off and literally walk home and get some exercise in. i come here for battery changes as well and you can guess the price to be under $ 5 bucks with a free service of changing it out. they really do go beyond in helping their customers if it wasn’t so well before their customer service really has improved.

Go to another place and save your money

I trust the boys!!!
I’ve been bringing my car to this pepboys for about 15 years now. I’ve never had an issue with them. Well except for a few months ago. It’s kind of a long story, I’m going to keep it short. The person that messed up on my car is no longer working there so no worries with that and the best service manger ever (Viictor) went out of his way to make sure I was completely satisfied and made sure my car was running like brand new again. Again thanks so much for your help Victor. If I could I would give you 10 stars but Unilocal only allows me to give 5.;)