Quest Diagnostics

My first experience with Quest at this location was great! Contrary to my low expectations… I was in and out within 30 min. I could tell they are a bit understaffed (as usual) but I was called after the 3 – 4 walk ins before me. I had about a 20 min wait and had my blood drawn right away by Silvia.
She was friendly and assured me she was a «professional.» I was a bit doubtful given previous bad experiences and being told my veins are hard to find. She got my vein in one go, left barely a noticeable spot where the needle went in, and apologized for the wait.
The rooms were clean as well.
This good experience could be due to the fact that I went at 11:15 am when they close at 12. I feel like most people crowd there in the morning since they need to fast and the wait gets terrible considering there are only 2 people working doing check in and blood draw.

I’ve always picked this location to go to for my test and screenings. I’ve never really had to wait long. The staffs are nice and friendly. I appreciate the fact that they like to make small talk with me while I get my blood drawn. It helps keep my mind off the needle. I definitely recommend making an appointment online though because the wait can be long at times.

Do not use this lab location! Do not make an appointment! Appointments are useless! The staff is unprofessional and basically rude. They are constantly distracted from what they are supposed to do. There are too many other labs to choose from so forget about coming here!!!

Closest quest to my house so I decided to walk over. Service was good. Walk-​in patient. No issues with my blood draw. Polite staff. Nice waiting area and procedure room. No complaints. Note that the office is on the second floor #204.

My blood was drawn, my pee was examined. Polite nurses and staff.

Probably one of the worst customer service and suck attitude award has to go to the receptionist of the day May 27^th, 2015! Unfriendly, cocky, holier-​than-​thou attitude, unhelpful, foul-​mouth, over the age of 50 female receptionist. went in for a routine blood work, but she did not know what she was doing and kept saying that she wanted to submit the info and the paper work as PPO, when in fact the patient has HMO. Also repeatedly said that the insurance will reject the paperwork and that the patient will definitely have to pay for the blood work. Patient has been getting more blood drawn than her monthly salary and has never had any issue with the insurance, personal info or having had to pay for a single blood work! Quest Diagnostics should look into it and remove this person from the company ASAP! A bad representative, image, and publicity for the company. BTW, the reception with a bad attitude, If you are reading this, you know who you are!

I needed to get a pre-​employment urine test done and actually went to the Quest Diagnostics office in Alhambra first, but was told they don’t do it so I came here instead.
There were 2 – 3 people ahead of me when I got there but the receptionist greeted me when I walked in. Checked-​in and was called maybe 15 – 20 minutes after. The lady who assisted me was very professional, friendly, and polite. Locked my stuff in a container in the restroom, did my business, and exited. Initialed everything and she gave me the key to the container to retrieve my belongings. All in all, it was a good experience and the facility appeared to be clean.
FYI: They do pre-​employment urine screenings from 10AM — 12PM only.

Appointments are basically pointless. You come in and get all the paper work and insurance things out of the way but still have to wait about 30 min to get in. There are also many walk-​ins so the wait can be long. Plan ahead

Wrong addy. Wrong floor. Awfully short hours of service. How short? They close at 12:30pm! Waste of my time even trying to get to this location. Why even bother with it if they’re not willing to update their information or expand their hours? There are plenty of other locations near by.
Try the one on Garfield (open till 4) or if you’re by Arcadia, there’s one on Duarte that closes at 5pm. Been to both and I’d recommend them.

WORST FREAKING SERVICE IN THE DAMN WORLD!!! SERIOUSLY.
I’m here dropping of stool samples because I’ve had serve gastroenteritis for the past 4 days.
I have a lab slip from my dr and I’m here… Waiting for 20 mins. Just to drop of poo.
I went up to the front to ask why I can’t just give her my samples, everything is labelled properly (I’m a nursing student I know all about documentation).
She said «I have to check things in the computer»
But wait… Working I’ve worked in drs offices and when they come to pick up the samples I KNOW TECHS JUST PICK UP THEM UP!!!
THEY DONT MAKE US WAIT AND SAY WAIT LET ME RUN BACK TO MY OFFICE TO CHECK THE COMPUTER.
WHY THE EFFFF DOES IT TAKE NOW 25 MINS TO DROP OFF SHIT SAMPLES???
THere are also 9 other people here waiting.
IM NOT WAITING FOR A FLIPPING DOCTORS APPOINTMENT. WHAT IS THE FLIPPING DEAL???
And just lastly, the front desk receptionist is a fucking idiot. That is all.
On a happier note… This Chinese woman who speaks broken English just broke out in what sounded like fluent Spanish. You go girl, you go.

This place is an absolute nightmare! And serves me right for going here after seeing the poor views. Oh well. Fevering at 103 and you just want to go to the nearest place and there is where my afternoon began.
I drive over from Rosemead not realizing there was a location in arcadia. Ended up on the border of Alhambra for this location. Found the location right across the street from cabinet city. I tried to park but the front was at capacity because it was taken by the doctors and unoccupied handicapped spaces (the latter is totally legitimate). Don’t ask me how I know who drives these fancy rides. Mercedes porches etc… Okay so I find parking in the back with a peculiar sign letting me know there are «76» more parking spaces in the rear. Fine I got my parking, walked around and looked for #103. The first addy started with #105. Hmm okay. So I proceeded to go inside to look around. I found a directory as posted photo shows. It had nothing about #103 as a unit. It went 100,101,105 etc. so I’m annoyed and about to walk out but before I do, I notice a diagram noting 103 on the map. So there it is! So I walk around the corner and find this door only to find this note displayed on #103 as posted. So apparently #103 moved to #204. Okay back to the elevator still fevering and sweating. I make it to #204. Finally! And of course they just closed. Ha! LIMITED HOURS!
It was my sick day and I coulda cared less but thought I’d share with you my experience so you don’t go through the same! I ended up driving to arcadia «Unilab quest lab» Waaaay better, job was done.

If they take a lunch break, you can’t do the 3 hour sugar test into their lunch hours. But they don’t tell you that until you get there. Then you will need to go to a different Quest. All of the Quest have issues. Their workers are rude. The worst manners and tone of voice. Avoid Quest if you can!!!

Really, really poor service at this Quest Lab location.
My waiting time was short but when I gave the lab tech at the front desk my paperwork from my Doctor they said they would not call an 800 number to get the doctors information that they needed for their form They were not busy only 1 person besides me in the waiting room. I have used Quest for many years and have never had this type of experience the person just did not want to do any extra work.

Parking: Private lot but it can get really packed. I suggest parking between Quest Diagnostics and the hospital. (it is in the Lucky Pharmacy plaza, when you enter it is to the left when).
Come with a bottle of water if you are doing a drug test (pee) because it may take a while for you to get served. I didn’t think I can fill the cup so I drank some water and waited for 10 minutes. It took them a while to finish up the remaining customers and process my paper work. I needed to pee so badly by then. So maybe when you get there chug some water and sign in so by the time they are ready you are ready.

I agree that making an appointment here is very much suggested. I came here recently for a drug screening for pre-​employment. Quest Diagnostics was kind of hard to find. It’s located in the building where Lucky Pharmacy is. You’ll see a 416 Entrance next to it. Once you enter, make a left and go all the way down to see a door with a paper sign saying «Quest Diagnostics.» Only two doctors were working when I came on a Monday morning.
I signed in and was told that I could pee in a cup whenever I was ready but if I did not supply a sufficient amount, they would have to flush it and I would have to wait 45 minutes to try again and I could not leave the waiting room for those 45 minutes. Petrified as I was that I might not have enough pee, I downed 4 cups of water on top of my 3 glasses at home before coming and then pee. Thank gosh I had enough pee! The safety box that holds your stuff while you’re in the restroom is hard to lock and open. Even the doctor made complaints about it. But when you only have 4 minutes to pee, that’s the least of your worries.

I would highly recommend that you make an appointment online instead of waiting the day of to see if they could fit you in. You might be waiting 30 minutes — 1 ½ hours. Bring your confirmation print out to show that you have an appointment and bring your health insurance card as well.
Today I had to do bloodwork and I had the best phlebotomist ever. Her name was Tanya and she was confident in drawing blood. After telling her that I tend to faint or feel dizzy during/​after the process, she got a smaller needle and made sure that she found a strong enough vein. The process was over in 20 seconds and she didn’t leave a bruise like most other phelbotomists have done before. I was impressed with her skill.
So if you avoid getting bloodwork because you are like me and do not take well to needles, make sure that Tanya is there to work with you.