T-Mobile

They don’t do prepaid data plan here. Or at least Alyssa is a complete total idiot about prepaid data plan. I came for a prepaid data card and they don’t sell any. Crazy a T-​Mobile store don’t sell their own product.

Some of the workers here are terribly. incompetent. Jose set up post paid account but did not set up a social security number or a security pass code for the account.
I had to call corporate and they told me to go back to the store to give them my social security number. So I drove there back to the store and another associate assisted me. I handed him my physical security card and he said it will take effect in 24 hr.
Days later I tried to create an account on the website and it says my social security number does not match their records. I called corporate again and the tech said my social security number was in the form «111−11−1111» and that was why the system did not recognize me. I couldn’t believe it.
How can the associates here not bother to get it RIGHT the first time time and waste hours of my time.

Ask for CHARLIE LARA. He helped me out today and I’m sure he’ll be able to help you too. He is not pushy, does not try to up sell, no bs.

I love T-​Mobile and this review is particular to this retail location. So I came to return a phone I purchased from another corporate store. After asking where I purchased the device, the sales associate walked to the manager who right away said I had to go back to the place where the purchase was originated. I asked why since I purchased from a corporate office and not from an authorized retailer. I was just told «policy change.» I knew they were wrong. After speaking to a T-​Mobile customer service representative, they confirmed that I could return to any corporate store and made some notes on my account. Sales associate and manager begrudgingly proceeded with the return. After the transaction was completed, I said very nicely «Thank You!» The associate replied «Mmmm hum». I’m sure I am not coming here again!!!

Charlie Lara was terrific. He was the store associate I spoke to. I was impressed by his quiet listening, his acceptance and kindness towards me. I am older, don’t look terribly old, but I have edges of «dolt» framing me regarding techy stuff.
He was invaluable. Gratitude.
Esther Bradley-​DeTally, San Gabriel, CA

Hi there, my name is Ismael Fregoso and I am the Retail Store Manager for this Corporate location. There are other non corporate locations in the Arcadia, Alhambra area so please feel welcomed to visit us for any concern and or questions you may have regarding your existing or new service. I have a great team and all are tenure regarding our products and services.
We are located on the corner of Huntington & Rosemead. 626÷309−9634. In addition, please feel free to contact me if you have any questions. My business cards are available to you if you ask my team for one if by chance you don’t find me on a day off.

Kevin is awesome. He was attentive. He helped me activate my phone and transferred all my info from my old phone to my new s5.

went to this location today for the iphone 6 and kevin c helped me out. Super sweet guy helped me get in and out super fast. I was looking for a specific color and I knew they didn’t have it in stock but still triple checked his inventory for me. thanks kevin !

I’ve given this T-​Mobile store two chances to wow me and disprove the 1.5 star rating it has. Both times they have disappointed.
The first time I went to this store was 5 months ago. I needed a new SIM card because I was switching to an iPhone 5. I had called beforehand into the 611 number and they said to just go into the store. When I got there, the representatives stated that it was $ 30 per SIM. I was taken aback by this expensive piece of plastic and copper. Right then and there I had to call back to 611 and ask them to put it in the notes and THEN the store would oblige.
The second time was yesterday. Again I had spoken to 611 regarding the recent Blackberry promotion. It ended 3÷5÷14 (Wednesday) but I told the rep on the phone (Clinton) that I wouldn’t be able to make it in by end of day due to work. He offered to extend it for me (consulted and confirmed by his manager as well). He said he notated it in my account notes and the store would simply have to read the notes to oblige. No surprise when I got to the store, the useless representative (Lucy) vehemently told me, «The promotion has expired, there’s no way we can honor it». I explained to her my situation and that the rep on the phone and his manager agreed to extend. She tapped a few buttons on her keyboard and said «NOPE!». I had her call in to their customer support. After a 30-​second call, she said, nope. With her being so unhelpful, I decided to call back to 611 on the spot where I talked to a lovely assistant named Tanya. She happily obliged seeing the notes in my account. She asked if I wanted to pick up the phone at the store at that point. I told her I would not want that store to have my business and promptly left. In conclusion, I will send in my blackberry directly to T-​Mobile, get the credit I was promised, and will order a phone that will be delivered directly to my house. No more dealing with T-​Mobile retail store bullshit.
5 Star for T-​Mobile Customer service
–3 for useless ‘customer service’ representatives at this store
–1 for not even giving it a shot.
I feel quite generous giving this store 1-​star at this point. But hey, I’m a nice guy.

these guys are awesome and im not even a TMOBILE customer (yet). super informative, friendly, knowledgeable, NOT pushy and centrally located. superb! a special thanks to rommel. :)

Sales rep Charlie Lara told me the $ 10/​mo insurance was required to participate in the ETF reimbursement program. Thankfully I did my research and found out he was trying to enroll me in the JUMP program and that it is NOT required. That’s super shady dude. I wonder how many people he already lied to to get his commission.
Edit: I did more research and found out that neither the JUMP nor the upgraded data plan is required for the ETF reimbursement program. I was hoping T-​Mobile would have more ethics than my current carrier, but Charlie has shown otherwise by trying to mislead me… Do your research beforehand! These reps are here to take your money, not to help you save money.

Really bad attitude, can not even explain the situation clearly… I will never ever come here again

I do not write Unilocal reviews but here I am, three months of pure annoyance later.
I asked the associate helping me if purchasing an iPhone paid in full out of my own pocket would modify anything on my account, and he blatantly lied in my face and told me no.
This was in September.
Come November I’m more than a little surprised to get a bill 40 dollars above what I am suppose to pay. A quick trip to the T-​Mo site and lo and behold, we have ourselves some magical additional data added to both my lines.
Funny thing is I didn’t even have data in the first place on my second line!
TLDR:
These people will lie to your face to steal from you. Stay away and drive 5 minutes down to the T-​Mobile store on Rosemead and the 10.

This happened on Dec 30, 2013 early afternoon.
I would give a negative star if there’s an option. Here’s my experience… This guy charged me for something he could have done for free or simply tell me how to do it myself!
Our family just switched carrier from Verizon to T-​Mobile. I wanted to swab numbers on 2 of my phones. Couldn’t just switch the sim cards since these phones use different size sim cards. I went to this store where I purchased the phone an ask one of agents to help me. He told me that he have to charge me for the switch. I told him that our family has 4 lines just switch over to T-​Mobile… Then he said, «Ok, I will do it for you but you have to purchase two headsets.» I was like, WTH??? In a hurry back to the office, I didn’t ague with him ended up spend $ 40+ for something he doing «free» for me!
Later on I found out, I could have switch the sim card numbers myself! He could have told me to do it on-​line if he was too lazy to do it!!! I am pissed. Not the $ 40 I spent but someone actually telling you a lie while smiling! Maybe I’m too idealistic but T-​Mobile, SHAME ON YOU!!!

Most of the people who work here are fine. actually I would go as far to say that the people who work here are good and friendly. However if you plan to return online orders, expect it to be somewhat difficult or expect a restocking fee.
Here’s the trouble I had: TAKING A LOANER PHONE OUT IS LIKE BUYING IT
if you happen to get a loaner phone note that you’re buying the phone so make sure you know what the return policy is. Usually 14 or 30 days. Unfortunately I wasn’t informed of this policy when I took mine and I was 37 days in it was quite troublesome getting my «deposit» back because they «cant» do refunds after 30 days.
I understand that 37 days is a long time but had I been informed to begin with, it would have never been an issue.
I had to wait for 45 min for manager approval while he was selling every case in the store to the customers before me.
I would rate people who work here 4 stars because they’re all very polite and provide friendly service; however. I must –1 star for hopefully experience ill never have deal w/​again.