T-Mobile

This store has a few employees from their MTel store the same plaza. I’m surprise T-​Mobile corp let these people have their franchise store. MTel’s business is mostly «shady». Now that they’re part of T-​Mobile franchise, all these former employees can’t be making deals under their own terms. Maybe that’s why they’re not there anymore. Can’t make a living doing «legit» work. Nuff said.

This store is busy all the times because they have excellent customer services. All the staffs are very nice, especially Kenny, Cloudy and Joey. They all expands things very well and clear also with a good attitude. Strongly recommend this store

Always plenty of employees standing around, yet only about two of them actually help you.

Ask for eric yang chill guy, Friendly and gives you really good service. They are well trained.

The Mtel company has been in this industry for years, all staff members are friendly and well trained. They will carefully explained everything you need to have you satisfy with what you’re paying for.
One of the best there is, worries-​free, they take good care of you.

I’m very sad, myra isn’t there anymore. .now it’s just a t mobile store like anywhere else.
I’m so upset nothing compared to the customer service Myra provided.
If you opened any where else Myra, please, please, please! Let me know

Love and miss this place. I was there when store first opened back in 93′. Myra has always been a great person to work with.

Congrats to the Mtel family for the new place and years of exemplary service. I was first brought to this place by a close friend 10 years ago and became a loyal customer a couple of years later. No regrets since. Myra and her team takes good care of their customers. Steven takes care of me these days but all the staff is very capable and competent. This place is a gem in Prospect Plaza!

This place is terrific. Benson and Joey are very knowledgeable and helpful. It is conveniently located with very accessible hours.

I went to Target, Walmart and then AT and T and no one could help solve my problem. So I decided to go to MTEL. I have been to this store for years and it seems like I shouldn’t ever go to the other big stores.
My small problem was that I had an international phone that was from China and it is unlocked but for some reason all three stores were not able to work with the sim. AT and T didn’t even want to put in the sim because they said it is not refundable after I pay the money. Sooo I just gave up on all those stores and went to MTEL.
They fixed my problem and got my phone working again while the other people couldn’t even figure it out. One I guess because the other stores aren’t at all familiar with the Samsung phones.
People here are nice and in general you don’t need to speak in Chinese you can speak in English and they will understand you. Thank you MTEL I should of came here first! It would have saved me soo much time and driving.

o6.18.14
This place is really small so you can hardly move around if there are more than just 4 ppl waiting inside. So people usually waits outside the hallway.
The staffs are nice and clear about your plan. In addition, they will tell you if there’s a promotion going on. It’s even better knowing someone who works here.
I just came here to pick up my phones but gosh… I waited for 40 mins bc the other person took so long.
I wish they had more staffs and provide faster services.

Woooohoooo!!! Totally love this place… Cloudy helped us with a lot of stuff with my device when I got my new sgs5… great services and you people need to come here to check it out here at San Gabriel !!!

This is kind of cool… 200^th review AND it’s a 5 star. I’m loving it!
Cloudy helped me with my cell phone and helped me optimize my cell phone plan and bill. A+ service. This place is amazing. I think this is THE place to get a cell phone. I think I’m coming here for the rest of my life. LOL

Been going to this store for years (2004 till present). They’ve been super nice and very helpful with helping our family and friends to get the best value and bang for the buck.
We are from Vegas. And we still come down yearly (used to when it was year long contracts) to every 2 years (nowadays) to set up new plans and what not.
Joey and Myra are the best. Very helpful.
The store overall is pretty busy. Sometimes packed with people until late at night. Amazing work they do and provide great service.
There is a reason why we still go back to these guys after so many years, despite living in a different state !

Have been here since 3 years ago. Steven and Cloudy helped me to figure ways to get the maximum benefit and lower my bill! Both of them are very calm and patient to explain the different charges and service plans!!! They offers vita drinks for their customers! This place is very popular that they are always packed; therefore, be patient if you have to wait in line.

Eventually came across their Unilocal page while at work and think i should spend a little time and leave a review for Mtel Cellular.
The owner — Myra, is a great leader, all her staffs there are always pro and nice.
been with them over 12 years, from Ericsson GF768 till my recent iPhone 5S.
a heads up here for all Unilocaler is that they do get really busy ALL THE TIMES, so be patient and give them a reminder call if necessary if your case is urgent. But anyway, they always make sure my wait is worth while. ;)

I concur with P C. on the review of Mtel. Shady is the right word to describe the practice of luring a customer by highlighting the benefits of the deal and then adding on undisclosed charges, after the contract has been signed. The credits offered seem like a good deal. However, when the charges are added, it’s not as described. Ask plenty of questions and if they are reluctant to respond or react with rudeness, then you know it’s fishy.
I would prefer to give my business to upfront and honest people.

So a few things.
Yes the customer service is great, but they are shadey, so be warned. We just signed a 2-​year contract and were strongly urged to purchase a certain plan that were based on certain assertions by them that were (after speaking with Tmobile corporate) turned out to be completely false.
It was disappointing to find out we were had, because like others have said, they do have great customer service. I guess it is all based on relationships for these types of deals, and we were conned.
This isn’t to say, they couldn’t have given us the best deal available. We should have done our homework and price shopped, as well as questioned them when they made certain claims. Even if Mandarin is your first language, they are classic salesmen and somehow while the numbers may not make sense when they explain it, you believe they must be telling the truth.
Unfortunately also based on a personal recommendation we simply assumed they would look out for our interests and maximize the customer experience (yes, while also maximizing their profits)
Our family has already marked the calendars for 18 months when we can migrate off this plan, and don’t plan on returning.
Bottom Line: Telling you what you already know, just comparison shop, and compare with what a corporate T-​mobile could offer you. Yes these places could be more creative with their bundling, but you probably end up with a bundle of junk you didn’t really want or need.

This place is pretty much like most other Chinese cell phone places around in Alhambra & the surrounding area… EXCEPT…
I came here because one of my friends referred me here b/​c I was looking to renew my cell contract & I wanted a good deal on getting a new phone =)
I was told to speak to Kevin & he works here only on the weekends from 11AM– 8PM
When I came in, I got GREAT customer service, Kevin was extremely patient & helpful in explaining the different plans which I could choose from & which plans I would get a better rebate & phone from. +1
I got a rebate check for signing up in the mail 2 weeks afterwards (which I would NEVER get at American cell stores) +1
PLUS, I didn’t have to pay for any stupid setup/​initiation fees for signing up for a new cell phone plan. +1
My fiancé went to an American place & he got ripped off & they had added all sorts of extra accessories onto his plan which he didn’t even know of & I had to go through his bill & this place helped me remove most of those extras which was completely unnecessary. +1
They even gave me a good deal on my new phone (believe me, I shopped around comparing prices ;) & included free accessories with my new phone free of charge. +1
I still haven’t had any problems with my service & I’ve been going to this place for years now… Anyone that loves a good deal on their cell phones/​plans then they should go here =)

My family has been going to this store for many, many years for their cheap plans. This family owned store is the best around for price on their combo of phones and T-​mobile plans.
I got my iPhone «jail-​broken» here for free when I switched my AT&T plan over to T-​Mobile, saving myself about $ 20 a month with a similar plan. I noticed that I get fewer dropped calls with T-​Mobile too. The two people I have dealt with at this store is Benson and Alvin, they are fluent in English and Chinese.
The employees get straight to the point in discussing their plans, doing their best to deliver at the lowest cost to you. From the moment you set foot in the store an employee will ask you «What do you want?» and then immediately go about to make that happen. They don’t waste time because they have no time… I’ve seen employees eat their lunch and dinner at their desks working their tail off to get through customers.
I recently had a problem with my iPhone speaker jack so I took it back here to get it fixed. They give you your SIM card back so you can still function by using an old phone. I didn’t get my phone back till one week later, but the problem was completely fixed and cost me $ 35. It could have been fixed sooner… but I know that there is just such a large volume of customers that it can take a while also the technician is not on site. Another downside was that I had to call back everyday to check on if my phone had been fixed or not. The big plus was when I got my phone back, I saw that my all info and applications was still there. I saved A LOT of time by not having to re-​enter everything from my backup.
If your schedule allows it always try an go during the day on a weekday, there is no wait. I like this store because they are open very late till 8−9pm so you can go in after work, but you probably will have to wait behind one or two customers before your turn.