Verizon Wireless – 4G Wireless

Best store I have been, and they provided perfect service that make me satisfied with them. Especially, Sarah who gave me the best help when I ask for my question. I think I will go back for service again!

Do not ever shop here or their store on main street. Ive shopped at both and been screwed and lied to. At this store the manager even came over and promised me a discount on my monthly bill. To keep it brief these guys will lie to you to make a sale. If you ever do business here get everything in writing or on video. They also play all kinds of crazy games with merchandise. They tell you you can get a 50 dollar jetpack for free but want to charge you 50 dollars for a cheap pair headphones. They tell you in order to get this special deal you have to get insurance and you can cancel it later. THEY ARE NOT AN OFFICIAL VERIZON STORE, but try and seem so by their name. Just stay away.

Terrible services, mislead and unprofessional, staffs ignore and can’t answer a single question.

Very VERY bad store. Enough to say how racists these Asians are! I waited 30mins when there was 3 sales people and only one customer! I wanted to upgrade to an iPhone 6 plus 128gb, case, Chargers, and screen protector. They could of gotten money out of me but they want to be rude and make me wait.
DONT COME HERE! RACISTS IF NOT ASAIN AND RUDE

Okay, let me start off by this mofo, dont know what the hell he is doing, I been a loyal verizon customer and I know how to work with verizon way better than he does.
First off, he insisted I need a new sim card ect ect ect, wasting 30 minute of my life. Oh yeah I lost that sim card he gave me, guess what, I was still able to make my phone work in 5 minutes. effing idiot man.
with that out of the way let me tell you my REALL ISSUE
(PLEASE READ)
This effing idiot are straight crooks and will steal your money, let me explain why.
So the new Edge plan is a way to do payment for your brand new phone without playing the 200 – 300 dollar fee and do a monthly payment fee for 1 year straight. and this was the very first thing he mention to me. (day 1)
day two I came back and said lets do it and he was giving me a different story that I have to pay a (bullsht fee) which costed me like 180. And I asked him will there be fee online? He said no, and what do you know? I discover a 35 dollar device charge per month.
DO NOT COME HERE HEED MY WARNING!!!

Was there for phone internet connection problem.
The person who helped me was very patience, he spent about a hours just for the service and my problem finally solved.
Thank you to the store manager, Humphrey, nice job! I definitely will refer friends over if they need any service.

not horrible, the guys kind of try and they’re not rude. but we’ve gone in three times now to try and give them some business but each time their internet has been down or they can’t assist more than one customer at a time or their internet is down (again). we’ve decided to go elsewhere :/

My family has been a loyal customer for Verizon for 11 years and we support verizon. However, The manager (named LEO) sold my father items that he did not need. While trying to return those items, he has been avoiding my father until the return-​grace-​period was over and threatened my father with a $ 100+ restocking fee.
In addition, they owe us our rebate money for our phones since october 2014, and it is now May 2015. No one seems to know what to do. This store is causing me and my family some headaches and we will not be doing business here again.
DO NOT GO TO THIS STORE.
IF I COULD GIVE THEM ZERO STARS, I WOULD.

The sales rep was awesome. They were very friendly and helpful. My experience was great.

Got my phone yesterday, they hook me up with a really good deal. The sales person was really nice too.

The people at this Verizon retailer are crooks, plain and simple.
(1) The salesperson represented to my family that we could receive a free tablet with a free monthly data plan. Was it free? Heck no. Once my family received our first bill, we saw Verizon was charging us $ 10 a month for the data plan on the tablet. When we called Verizon’s national customer service hotline to terminate the tablet plan, Verizon said we would need to pay a whopping $ 175 termination fee to terminate the tablet plan or we would have to just wait out the 2 year contract and pay the monthly tablet fees.
I wonder what kind of $$$$ kickback the salesperson received for selling this «free» plan.
(2) This retailer gave our credit card information to ProtectCELL, a cell phone insurance company we never signed up for. In fact, we were being charged for both ProtectCELL and Verizon’s mobile protection program.
(3) They also sold us a Speck FitFolio tablet case for $ 50. The case currently retails for $ 12.49 on Amazon.
(4) Downright nasty service. Once they have swindled you, good luck getting them to talk to you on the phone (their receptionist even hung up on me at one point) or return your phone calls. When Verizon’s national customer service rep called this retailer on our behalf, this retailer was rife with fake apologies and false promises of gift cards. Still waiting for our gift cards in the mail and won’t be holding our breath.
Verizon used to be known for their excellent reception and even better customer service. Now all that seems to be down the drain, especially with retailers such as this one representing Verizon.

I totally agreed with what Aaron R. said although I don’t know him. over $ 75.00 was gone because of sale tax for free stuff, signed up the protection insurance plan without my approval, and Verizon refused to honor the rebate because the new phone was refurbished one which was not informed. I will never shop there… !!!