Jiffy Lube

Herb came and greeted us very profesional, they always take care of our cars when we come in and give us a 10% military discount. They aren’t pushy to try to get things done. Sunday mornings are the best it’s always empty.

Herb is the worst service manager. His customer service is horrible, seems extremely lazy and lacks professionalism. Failed to give me an oil change due to closing in 20 minutes when there were no other customers waiting or being serviced. I was a satisfied customer until I went through this experience with Herb. Now I know why they have poor reviews. Don’t come here and learn the hard way like I did.

Update: The car was thumping because one of the back tires had a bulge that was about to explode. The guy didn’t even check the other two tires. I have no words.

Ok last time a few months ago. The service was not so professional… went yesterday. What a difference. The techs rock! Manager even threw a few things on at no charge… I know it’s just an oil change. But what a diff a bit of customer service makes!

Ended up leaving without getting my oil change… they were overly polite and to much into their upsales. just couldn’t trust them…

Okay today I realized that from now on I will just change my oil. Really a charge on some stupid value plus service. Right as he said that my oil change was gonna be 80 I just thought to myself how dumb I am. So from now on gonna change my own damn oil, and good job to the guy Marvin who works there. Please chew some gum or brush your teeth.

Horrible! I went in for a regular oil change and 45 minutes later my car began to alert me to shut my engine off because my oil pressure was low. I pulled over and checked everything. Turns out there was no oil put in. Had to buy a couple quarts

THIS PLACE DOESN’T KNOW HOW TO LISTEN. I pulled up asked how long of a wait. HERB told me 40 mins and I said ok, he said pull it up and I did. As I got out of my car I told the guy I gave my keys to that I had just changes my engine and cabin air filters and not to check them because I just changed them last week. He said okay I’ll let them know. 20 mins later HERB comes in with both filters and I said, I had told you guys I didn’t want/​need my air filters checked I just replaced them past week and that there’s is a screw that was stipped and now it got messed up because you checked the filter I told you not to check. And then also they checked my cabin air filter located behind my glove box and HERB disconnected the retractable arm and left it like that. that helps hold the glove box and he told me that that is how it’s supposed to be done. Wich is not how toyota had it. Overall horrible experience I had originally came here because toyota overfilled my oil resulting In a failed smog so I’m still trying to get a good oil change due to HERB denying me service do to me being upset because they didn’t listen. horrible I won’t even have my girl come to this one all because of HERB.

I have been taking my car there for about a year for the 3000 mile oil change. I will never go back again. The last time I took it there I noticed a oil spot on my driveway the next day so I took it back there and said my oil was leaking. They assured me that it was nothing they did that it was my power steering fluid leaking. Got the power steering fluid checked and they said it was fine. Too make a long story short I had to go back two more times and take my boyfriend with me the last time to fix the problem they caused by not putting the oil filter in properly. I had to spend at least 4 hours of my time extra on a problem that they caused. The problem wasn’t fixed until my boyfriend had to go down there and show them what they did wrong. It would have been nice to at least have gotten my money back (I wouldn’t even want a discount on future services I will not be returning, but nothing was even offered) We got nothing for our time! Super pissed off with them! Poor quality and incompetent! Save yourself the trouble and go somewhere else! !!

Came here on Monday to get my oil changed and service was as expected. They take good care of you. Sometimes they do take a little longer than usual, but I continue to go back. As long as you get what you need without their other services that are mentioned and offered — you’ll be good. It’s nice knowing the extra services sometimes.

I got to this place last week right at 8am when they open first in line ready for an oil change i was brought in and given the usuall speech cofee is here water is there we’ll be right back… Of course it wouldn’t be Jiffy Lube if they didn’t offer to do multiple services which I simply decline but sometimes it’s good to know the information they provide about what’s wrong with the vehicle… I had the signature service done on my car and with a Unilocal check in offer I got $ 10 off… sweet! I’ve been to this Jiffy Lube multiple times before I will recommend coming in the morning if you want to be in and out

This is the second time i walked out on this place. The wait time is over an hour someone should let them know «jiffy» has a meaning. Thanks for the heads up on the time. Never again

Be careful with up sells. If you know you just want an oil change, don’t let them up sell you. Other than that, the work is fine, just overpriced. Find a trusted mechanics shop and stick with them.
Forgot to mention, the location was clean and friendly staff.

So here I am at Jiffy Lube, i have been here before, but the memory is hazy. I hated the one on Sanderson Ave. (see my review) so i thought I would use this one. To my surprise I only saw two workers.
Usually when I drive by this place it is always empty, but with my luck I had three cars ahead of me. The worker greeted me and let me know the wait would be about an hour. The notice of estimated time was appreciated, and I decided to stay. Everything about my visit would have been great, if it were not for the mother with three kids (obviously from two dads) who was soon joined by two friends. They were gracious enough to speak very loudly, so I could listen to her problems with her current baby daddy and her custody issues. Also next to me was a guy watching a movie on a tablet, who decided to enter his speakers into competition with the talking mother.
But back to the point, the worker (nick) was great, they did the typical upselling of services, but I understand, it’s business. He had a nice tone to his voice and didn’t look like he hated being there. It turns out there was a third worker, who was under the cars changing the oil.
I will gladly return to this location for my future oil changes. They even show you the engine before you leave. I like this because I always check to make sure they put the oil cap back on (I only had to learn that lesson once).

I’ve been using ths Jiffy Lube location for years and have typically been satisfied. On my most recent trip a few days ago, I was helped by Baltazar and Mario. They were courteous and seemed to do a good job. I had my oil and transmission fluid both changed before heading out on a road trip.
I left the shop and headed directly out to Arizona. I got about 100 miles into my trip when heard a terrible racket coming from under the front of the car. I stopped on the side of the road, in blistering heat, and found the problem. The plastic protective piece that covers the bottom of the engine on my Camry was hanging down, rubbing on the ground and on the right front tire. I crawled under the vehicle and found that the two rear bolts that hold it in place were missing. Jiffy Lube had removed them, during the service, and failed to replace them.
I was able to secure the protective cover with plastic zip ties and get going, cursing Jiffy Lube for the next 100 miles. I think next time I’ll take my car to an ASE certified mechanic for service.