AAA San Jose Stevens Creek

Do not have AAA replace your car battery. They are defective and last less than two years. We went through two in three years and this last time they would not warranty a 16 month old battery because we told them our car was idle for a month. They claim free replacement if battery is less than three years old. NOT TRUE!
I have purchased batteries from NAPA and they last. I have a dodge truck we don’t fire up for months and the battery works.
AAA customer service has gone down the tubes, absolutely pathetic.

Wow! Apparently this place is a full-​service travel agency that I had no idea about! I’m a AAA member since 2009, but never thought of exploring other services until yesterday. I came to purchase travel insurance for the coming vacation, turns out they don’t charge kids up to 18 years old! As a mother-​of-​two I can definitely see the benefit of that for my budget! And then I was introduced to this whole new world of AAA discounts, member upgrades, perks and on-​board credits offered with tours, cruises and customized bookings to anywhere, starting from Disneyland and ending with cruises to Antarctica! One of the travel agents Marcy was very sweet and provided with a lot of information, I booked a long weekend getaway to Hawaii in 20 minutes, which is so quick comparing to hours and hours of internet search that I usually do on my own. I’m definitely coming back!

I went here to take a new membership. Mr. Ken, patiently explained all our questions. He is very informative, pleasant and enthusiastic in his work. We got our membership done in less than 15 mins with all the questions answered. All though busy and cayotic, people here are polite and ready to assist.

I came in to pay for/​renew my car registration. The DMV services at this location are top-​notch and quick. They phoned me later because I guess my payment didn’t go through even though they gave me my registration and sticker so I had to give them my information over the phone. I will definitely skip the line at the DMV and come to AAA again in the future.

Just came here to check why my premium going up so high. I was placed with a bald black dude. He was talking to me like an ass. I should’ve gotten his name down but I forgot. What a bitch! Time to shop for a different insurance.

The Agents here Cliff Fong and Courtney Helms do a very poor job on getting back to you. When I bought a car I emailed and called multiple of times to notifying them of my new purchase and asked for either one of them to update my new car information so I would be covered when driving my car off the lot. I never got a reply nor did they update any information. I’ve switched agents twice and have gotten the same treatment. These Agents need to do a better job with customer service and communication. I am very unsatisfied with there service at 5120 Stevens Creek Blvd San Jose, CA 95 129.

I’ve been a triple A customer for years. Great services provided for members. I’ve had to use the (mid tier) membership to tow my car 100 miles when it broke down and for a tire change for when my tire was flat. The best thing is that they provide DMV services, which I love! No more waiting at the DMV for hours. I usually get my registration taken care of at AAA when needed. Although, beware, they ONLY take check and cash for DMV transactions. Wish they were able to take credit card, because that would make it more convenient.

Customer service is great. Went during my lunch and there was no wait or line. It only took about 5 minutes of my time to process some stuff. So I decided to also got a price insurance quote for my car and that took probably another 5 minutes or so. The person that was helping me was kind and answered all my questions. I got a quote and a free sleeping bag.

I have been with AAA 38 years. The only big problem I had was how they handled a claim I had hitting a vehicle in the Safeway/​Homestead parking lot. The person I hit was obviously lying about what transpired. The fact of the matter was I was backing out of the space, well into the roadway and she decided to pass me anyway and came around and parked the car. Said the person next to her was waiting for me before she backed out, but she told the investigator that the person had just pulled into that space. Unfortunately, AAA decided against me and never bothered to let me know what the other person claimed. All I wanted was a chance to defend myself. I sustained no damage to my car, must have been going 2 – 3 3 miles an hour, if that. Her car was a «Tin Can» to sustained what damage she incurred with barely a tap on her car. Needless to say my rate with AAA was seriously affected and I had to drop the collision and some other stuff too to get my rate down
AAA changed their policy on their interest they charge on installments, used to be !% month, now a FLAT FEE OF $ 7.00, so even if you only have a balance of $ 50.00 you still have to pay the extra $ 7.00. AND NOW IF YOU USE THEIR LOCAL OFFICES TO PAY YOUR REGISTRATION THEY CHARGE A FEE FOR THAT TOO. I AM SO HAPPY I HAVE BEEN WITH THEM FOR SO LONG!!! SO MUCH FOR BEING A LOYAL CUSTOMER.

This company by far handles homeowner’s claims very poorly and very inefficient! I surely made the mistake of buying their homeowner’s insurance. I made a claim for water damage to my bathroom caused by a leaky toilet from upstairs back in April 03, 2015. It is now June 01, 2015 with no repairs done! They never once contacted the owner’s insurance company to claim negligence on the owner’s part and for them to pay for my repair costs. AAA failed on several counts to defend my case and to seek monetary damages to my property. I have since filed a formal complaint with the Department of Insurance and will be suing the owners in court. Homeowners beware DO NOT buy AAA for your homeowners insurance you can find better companies out there that will protect your rights as the consumer.

I have AAA premium service so I can wait 2 hours. Told the gal I needed a new battery so dispatch sends a guy without batteries. So I have to wait for the guy with a battery. Only for them to call my home number (duh ass wipes I gave you my cell because I am not at home) to tell me they don’t have my battery. Triple AAA sucks. Don’t use them and if you do, the premium service is not worth the hundreds of dollars more. The Ellison roadside service guy Manuel was really nice and felt bad. But the AAA Steven in dispatch is full of bull. I had to call him to get the straight story which was all crooked. He said they called the number from where the service was dispatched from. I told him that I was stuck on Homestead Rd in Cupertino no where near Saratoga. Steven with AAA is a horrible lying employee. Date May 18, 2015 9:20pm

On Friday, April 10^th, was at the Goodwill off West San Carlos St. returning some clothing and
Unfortunately my purse was stolen with my keys and wallet. I was only in the store for a few minutes, but that’s all it took. So, inside my purse, was my keys, wallet, etc. It was never recovered & of course I wasn’t able to drive my car because I had no keys. I called AAA & I instantly recognized the extreme level of customer service that I was receiving over the phone. I feel bad that I cannot remember the AAA representative’s name. I was upset, I felt violated, & my stress level was rising. This guy was so friendly, positive, & helpful. He had a wonderful over the phone voice and explained to me every detail of how the AAA driver would be there within 30 minutes to unlock my vehicle. I thanked him & tried to occupy my mind and stop thinking about my purse, wallet and keys. Well, I was just getting ready to call the bank, Credit Card Company & Macy’s to have my cards cancelled and in less than five minutes AAA had arrived to unlock my car. You know how they say that first impressions make a significant difference. His name was Robert and he was the most calming, understanding, professional and positive representative. He instantly noticed the panic in my and was so calming. I don’t think I was really thinking straight because I was due back to work (I was on my lunch hour) I had called my boss to let him know the circumstances and I felt really bad not being able to return back to work. I also felt responsible for the theft of my purse. I just set it down right by me for a couple minutes to look at this cute top and that was all it took. Anyways, Robert was so patient with me and even though I am usually a mellow calm personality myself (and also do customer service for a living) At this time, I was no picnic to be around or deal with, but I tried to stay calm and let Robert help me with his expertise. Believe me he did. He made me feel like my situation really counted and was important. He asked if I would be safe in this parking lot because it’s not the nicest neighborhood in town. He seemed concerned because it wasn’t the nicest looking area. Then to my surprise he said that if I needed a ride from this location, if I wasn’t going to be safe here, that he could give me a ride to a safe location. I thought that was soooo sweet and definitely going above and beyond my expectation of super Great Customer Service. I rate Triple AAA Auto services with over five * * * * * stars, but they don’t have that. I would like to give ten
* * * * * * ** * * Stars
Both the AAA dispatcher and I wish that I could remember his name and the AAA representative Robert that came out to help me that day were unbelievable genuine and helpful and made me feel like everyone should join triple AAA. Also, this isn’t the first good experience that I’ve had with him a while back I had this guy named Brian and one of his co-​workers as well that towed my Honda car to the auto body shop, well both of them were also fabulous. AAA must be a great place to work to have such outstanding, happy and positive employees. They must truly Love their jobs or truly enjoy helping people whom are is distress and really need a positive, friendly face to help them out in a direr hardship. A not at all fun place to be at.
Lastly these gentleman, not that it matters, but it doesn’t hurt, are good looking, handsome, easy on the eyes and very Hot looking too. Handsome, Helpful, Great Customer Service, very timely and with a Smile. It Just Can’t Get Any Better than That !!!
Thank You Triple AAA For everything that you do! Thanks again for your Exceptional Great Service.

So I pay for AAA so that some guy who barely speaks English can come and tell me, «hey if you had key we could open car.» (I locked my keys in my car, that’s my dumb ass fault)
No fucking shit. So then he goes on to say my car is hard to open because it has no energy.
I respond I’ll feed it a nutrigrain bar when you unlock it.
He goes on to say «it hard to open your car without damaging it. If you want me open still.»
I ask if he is just going to use a brick. So him and his dispatchers suggest getting me a lock smith that I have to pay for.
And then they say «it’d be easier to get in the car if you had a key.»
Fuck you AAA.

This place is a little disorganized. I made 3:15 pm for «road trip» plan and after I got there they told me she was out sick. Big waste of time.

This 5 star is for Courtney Helm! He has always been friendly, competent, patient, and detailed with my insurance coverage for past 4 yrs. Other workers are also friendly, but I feel most comfortable with Courtney. He has been at that location for many years and is very knowledgeable with my insurance quotes and coverage. Seriously, I go to this specific location cuz of Courtney. He helped me out today when I added another car to my existing coverage. Thanks Courtney!
Just wanted to add that overall, this location is the best compared to other AAA locations. Agents here are efficient and always willing to help you out with a smile. It is very busy here, so expect a wait, but the service here is worth the wait!

I moved to the bay area in 2012 and I have been going to this DMV/​AAA ever since. The wait is really short and all the members are very friendly and patient. I’ve done title transfers, insurance memberships, DMV services, you name it. I typically work with Bernard whenever I visit the office. He’s just really chill, funny, and very, very patient!
Just get a AAA membership. What would you rather see: a friendly line up of AAA employees waiting to give you the best auto service you’ve ever had, or a group of grumpy DMV employees + 2+ hour wait time? Seems like an easy answer for me.

I can’t believe I’ve never Unilocaled AAA before.
This specific review is for the DMV department. Those guys are great!
They spend the time to explain things to you, they don’t treat you like an idiot, and they’re just darn nice.
I’ve been «under auto insurance and it’s a little pricey. But AAA’ onsite DMV service makes the whole membership worthwhile.
Okay… And the towing when there’s a problem. :-)

I was needing to pay for my yearly AAA service and had waited until the last minute. A quick search on Unilocal and i found this office close by to my work.
So at lunch time i drove to this office. huge parking lot that was packed full with cars. Lots of shopping nearby too.
Funny how AAA Towing Insurance works. Some years i really need their services and sometimes not at all.
The line was very long but went super quick as they had like 6 people working.
I was helped out by Courtney Helms. He not only got my payment going, he showed me how i could sign up my housemate and save $ 40.
i don’t think i was there more than 15 minutes total. Great Job!

Have been in the office before to renew DMV registration — works great!
However, talking to an insurance agent is a whole different story. My car insurance is with AAA and I wanted to add my home as well, walked in and after waiting 45 minutes on a week day I left. The receptionist said I could call and make an appointment. When I called, there is a whole string of voice mail options (none of which is make an appointment), then whomever answered the phone was not aware that appointments could be made, he seemed surprised I asked to make an appointment. How can buying more insurance, when I am already a customer, be so difficult?

Always a long line here! Needed DMV work done and there were 10 people in line ahead of me, 20 mins. later two people were done. I wasn’t going to wait for hours like I do at a normal DMV! I’m actually thinking the DMV is faster now!

I wanted an IDP. I wasn’t really sure how complicated the process is going to be. The super helpful lady at the reception area took in the documents, asked me to take a seat and came back in less than 10 minutes! Even though DMV has the correct address, my license had older address printed on it. She went out of the way to suggest that I should get a brown DMV change of address card.
This is how all businesses should run!

Gotta love waiting only a few minutes to do what would take hours at the DMV, worth the price of membership right there.

AAA insurance is the best company to get for insurance ! When you have a accident they are right there on the phone, get you into a rental car and recomment a good body shop. Since they moved from the Saratoga location I can say the only thing I don’t like about this is they are closed on the weekends now.
I love the DMV center, that saves me so much time. No other place does this.
From the towing card to my insurance, to this office the Customer service is awesome !!