ACA Remodeling Design

ACA remodeling did an excellent job remodeling our kitchen, putting in new toilets, kitchen and bathroom sinks, updating new cabinets and putting in new flooring in our kitchen, hallway and bathroom. The owner, Carlos Aguilar worked closely with our designer and was very open to updating any changes in our original design. His staff were extremely hard working and cleaned the work area daily. Carlos kept us informed if there were any additional cost, he is an excellent communicator and if there were any tiny mistakes he resolved them immediately. I would highly recommend his company and would not hesitate to use his services again.

Several months ago I was seeking out a reputable remodeling company to complete a kitchen cabinet refacing job along with an installation of hardwood floors in a master bedroom. I searched the Diamond Certified Directory for a company and ultimately selected ACA Remodeling Design. The owner, Carlos Aguilera, met up with me at the job site and took copious detailed notes as I explain exactly what «look» I was attempting to achieve. He was very attentive and responsive and quickly return a schematic along with a bid. The project was made slightly more complicated as granite counter tops and full back splashes had been installed a few years earlier and I didn’t want to replace them. Initially, there were some misunderstandings but because Carlos was genuinely interested in creating a project both he and I would be proud of, the final results were nothing short of complete satisfaction. Carlos uses high quality wood and hardware material and that manifests itself in the operation and sheer beauty of his construction. No one believes that my cabinets were really only refaced and not actually replaced — that’s a true testament of how Carlos’ motto of «Doing whatever it takes to make you happy», along with the backup of the attentiveness and professional crew I was fortunate enough to have on my particular remodel produced. Thanks to all involved for such satisfying and beautiful craftsmanship.

As someone else mentioned here, this review is long overdue. But for very different reasons. I am very unhappy with the job done on my kitchen by ACA. We began our agreement with ACA (Carlos) in September 2013. Everything at that point in the description of the job and costs and time frames seemed excellent. Carlos was very knowledgeable and professional. My «remodel» consisted of replacing all the cabinet doors and drawers with shaker style to be painted in the existing «box» custom color. Replace my counter tops with quartz including the back splash. My kitchen is very tiny. Counter tops are like 70“x64“x26″. Reinstall my existing cook top and replace my sink and faucet with new ones that I purchased separately. $ 11,500 seemed like quite a bit for 16 doors and 6 drawers and the counter top. Drawers were to be replaced with drawers that had ball bearing type rollers. Very shortly after the job was completed I sent Carlos a photo of dovetail joints separating and paint chipping off. He was quick to respond and ordered the doors removed and replaced. I lived with no drawers and doors for a couple of weeks while new doors were ordered and painted. Not what I was expecting after the mess and cost but at least Carlos was handling. This happened two more times over a course of months. Each time Carlos was quick to respond but by the third time statements like «all my profits are lost» began to enter into our conversations, making me very uncomfortable. Same problems over and over. The last installation, and I cannot at this point say exactly when that happened, but sometime in 2014, was said to be full proof… no more dove tail and paint issues… they had put a «special» coating into or onto the paint. Well, here we are. Almost two years later from the initial contact with Carlos and dove tails are once again separating. Seams are beginning to open. Paint is chipping. I have no more energy to deal with ACA. I considered small claims court to recoup my investment, but that too seems exhausting. I just say to anyone considering ACA that this is my experience and it has been a totally unhappy one.

This review is long overdue. After reviewing many contractors for our kitchen remodel, we chose ACA Remodeling Design based on several factors. First, Carlos was professional, on-​time, friendly, and informative during our initial consultation, offering his opinions on a few different ways we could configure the kitchen and rationale for each option, while still working with the plan ideas we already had. Second, Carlos didn’t try to give us a hard sell — he met with us, provided his quote, and then waited patiently while we got other quotes. Third, ACA had all necessary specialists on-​staff or contracted and we wouldn’t have to vet various sub-​contractors, which was something that was really key for us. Finally, the price was right — they weren’t the cheapest but they also weren’t the most expensive; given the positive aspects noted above we decided to work with ACA.
Our kitchen remodel required a complete gutting of the kitchen and starting over from scratch. Bill was our on-​site daily foreman and he was very good to work with — he and Carlos kept us informed of the upcoming steps, coordinated all of the work to ensure things progressed smoothly and on-​time, and were pleasant to interact with throughout the three-​month process. The remodel actually ran a bit ahead of schedule, which allowed us to get back to cooking and away from microwave dinners (!), although the final finishing touches were delayed a few weeks because our custom hood/​vent got delayed (due to error at the supplier), but ACA was understanding and patient in waiting out the delay (especially since I’m sure our delay could have affected their timeline on other projects).
Throughout the remodel all of the workers were very friendly and respectful of our property, and our house was kept clean and free of debris each night, including taping off the entries to the remodel area (which was important to keep our toddler out of potentially dangerous areas). Carlos and Bill were both very responsive and helpful when we had questions, regardless of topic.
In the end, our new kitchen is beautiful! Not only does it look beautiful, but it maximizes space for storage and the layout is very functional. When my sister visited she said «Wow, it looks like it’s right out of a magazine or cooking show on TV!» Besides looking great, the remodel was completed on-​time (aside from the vent/​hood delay, which was not ACA’s fault) and on-​budget (aside from some options [granite, flooring] that we chose to upgrade during the selection process — and Carlos was very transparent in letting us know the impact of those changes). The cabinets (which ACA constructs themselves) are high-​quality and all have soft-​close hinges, which is fabulous! After the completion of the remodel, ACA has remained responsive and stands behind their work. After several months we noticed some settling had occurred in two of the cabinet doors which created small cracks in the paint — after one call to Carlos they came out the next day to remove the doors, fix, and replace. Over a year later two of the soft-​close hinges became loose, and again we only had to make one call and they got someone to our house the next day to tighten the hinges.
After having this positive experience working with ACA on our kitchen remodel, my husband and I chose to work with them again when we were ready to remodel our bathrooms. We reached out to Carlos and he came to see us and discuss the projects. We initially planned to do one bathroom now and another later, but Carlos discussed with us the financial benefits to doing them both together (staggered, to maintain one usable bathroom at all times), which saved us a couple thousand dollars. Once again, Carlos offered creative design options that really helped improve the end results. As with our kitchen remodel, all of the ACA personnel were friendly, courteous, and responsive. The work was done on-​time, and in fact they were able to finish several weeks early. We did encounter a couple minor setbacks during this remodel, including uncovering termite damage in the walls of one bathroom during demolition (ACA was able to repair the structure with what I feel was a reasonable budget and very little time delay) and having the supplier give away our granite slabs (which required us to make additional trips to pick out new slabs). In the end, however, we got the results we were looking for — the workmanship continues to be high quality and our bathrooms are beautiful! We haven’t encountered any repair needs yet, but I’m sure if we do they will stand behind their work and provide warranty support as they did with our kitchen.
The high quality of work, ongoing support, friendly and responsive personnel, timeliness, and cost for these projects all met or exceeded our expectations. ACA has won our trust and have become our go-​to remodeling partner. We highly recommend ACA Remodeling Design to anyone looking to remodel their home.

I had new counter tops and lightning put in my kitchen. I spoke with Carlos who gave us the estimate and set the date for the work to be done. I am very happy with the work that they did and we had a time frame of one week to get this work done. They were able to meet the time frame for us and did an excellent job. Very pleased! Our kitchen looks great! Carlos is very nice to work with but he does need to improve his customer relations and communication. We are pleased with the work and would recommend them to others.

Not sure what «diamond certified award» means. Carlos came out look at the house, but NEVER responded back– not even a «no thank you”– despite our attempts to call him. Until this day– no response.