Aeron Chair Technician – Russell Scott

Russel does exceptional work! I have had my Aeron Herman Miller chair since 2000! Needless to say it was in need of some TLC and a good tune up! It looks brand new now! He cleaned up the chair, painted all the scuff marks, and replaced the torn seat!!! Oh and this was all done In a matter of a few hours! Amazing! Good, honest, and reasonably priced! Would highly recommend and will probably use Russell’s services again if my chair needs any maintenance!

Russell is the man! I am a DIY type and thought it would be a no-​brainer to repair my Aeron chair, but I was wrong. I ordered the wrong parts and damaged the chair even further. I called Russell and he talked me off the ledge, shipped me out the correct parts and gave me follow up for install. Do yourself a favor and contact Russell for any Aeron or other chair repair or sales. Great guy and great service!

Russell is the real deal! I called him about selling a chair that needed some repair. He was very professional and gave me a good price. He was on-​time for our meeting, friendly, and polite. I’m definitely coming back to Russell for repairs and purchases in the future. Highly recommended!

Russell is fantastic. Fixed my chairs for a fair price. Very convenient. Happy to give Mr. Scott my business.

Russell was fantastic at fixing my chair. He charged a fair price and is a master at office chair repair.

Russel not only repairs, but buys and sells chairs. My Aeron chair needed work, and it was too big for me. So I availed myself of all Russell’s services. I sold him my broken big chair, and bought a smaller refurbished chair. All in one visit.
Before even agreeing to work on my chair, Russell carefully inspected it for irreparable damage like cracks, pointing out all the places that could go bad on my 1999 chair, and mentioning the changes Herman Miller has since made to correct the weaknesses. My chair passed the Russell test. If it did not pass his test, he would have told me it was not worth repairing.
Then Russell put his money where his mouth is, and agreed to buy my chair with no further inspection.
This tells me that the chair I purchased received a similar inspection upon intake into Russell’s shop. It’s performing well so far.

This is how all repair services ought to be. Russell is professional, skilled, with good character. Integrity. I drove 100 miles round trip and would do it again. He fixed my aeron for less than the original estimate. When i need a replacement, I’d consider purchasing one of his refurbished models. Thanks again Russell!

We contacted Russell based on the Unilocal reviews. Russell did a nice job bringing our two 15-​year old chairs back to life.

Russell is THE person to see if you need your Aeron chair fixed. He is an expert technician and is professional, friendly, and a delight to talk to. He saved my chair from the land fill! I highly recommend Russell.

Russell’s great! My chair is 15 years old and now it works like it’s new after Russell fixed it. He was extremely fair about the price. Replaced a lot of minor parts for free just because he thought it was he right thing to do.

Russell is great guy, very honest, keeps his word and even advice you to buy a chair that suits you even if he dosent have it (that happened with me, he gave me somones store place and name)
Because he also have his own collection of new to used chair for sale with dicounted service price.
He is professional yet very humble and flexible.

As an engineer I though, I can fix my broken Aeron chair. I was wrong :) I read the reviews at Unilocal and decided to give a call to Russell. Such a nice and honest person. He fixed and cleaned my chair so quickly it is better then when it was new. I ask him to add also some more tilt stop controls, which he did as too. He sells Aeron chairs as well. Check him out! great guy, honest and top quality service.

One of my best service experiences ever.
I brought my chair over — the central cylinder had busted through the bottom during a move… and Russell fixed it right up on the spot. He had all the parts needed, and even tuned up my 14 year old chair to great operating condition. He clearly knows his stuff! He is also extremely fair in his pricing. I was ready to give him double what he asked for. When I get my next Aeron, it’ll be through him because I know that his stock is extremely well maintained and a bargain compared to buying new. Russell rocks!

A straight up, first principles, honest man. Definitely deserves the 5 star ratings. I’ve been a long time Aeron chair owner and have gone through all kinds of other substitutes. I find the Aeron chair worthy of repair vs. replacement and Russell Scott will now be my go-​to man. He did a same day repair for me but seems to be fairly flexible — worth the wait if he has a backlog though!

Was really happy with Russell and my experience. You are in good hands.
I called and left a message. Russell returned my call that afternoon and arranged a meeting for that evening. I really thought my late 90’s chair was going to be an expensive repair but thankfully Russell was honest and upfront and even educated me on some of the items i wasn’t familiar with. Turned out minimal parts and 30 minutes later I was on the road.
He was very knowledgable about the products and will certainly keep him on my list for chair purchases and repairs in the future.

Russell is the best. My chair had a hole in the mesh and I could not find anyone who could fix it. Most shops offered to replace my whole chair. He was helpful and let me know the parts he may need to replace and gave me an estimate on the work. I would definitely use Russell again, he was a pleasure to do with business with.

Russell is very generously accommodating, very personable as well as extremely knowledgeable about his work. I had a chance to watch him working on a chair, he’s very thorough and detail oriented — and he also explains how to use them! It was a pleasure to meet him, his dog Murphey (who sat outside with us the entire time) and to be able to get a chair from him. I HIGHLY recommend him to anyone needing a chair, services or for a referral — very well worth the drive to San Jose.
Thank you again!

When my Aeron chair more or less «broke» I thought it was bound for the landfill. Little did I know that help was nearby. So add my name to the throng of fellow reviewers to say that Russell Scott was an excellent fixer-​upper of my Aeron chair. (In fact with his newer parts, it is better than new.) He is also a kind, fair, nice person.
Jim Anderson, Walnut Creek, CA

Could not be any better! This guy lives and breaths chairs. He knows more than anyone I have ever met. He is true to his work and does the work for a very fair price.
If you need these wonderful products repaired. There is only one choice. And this is it! Cheers!

No need to look further for someone to fix your Areon chair … Or to purchase one! I was privileged to spend an hour with Russell as he fixed my chair on the spot so I could take it with me and avoid another round trip. Not only is he an expert in repairing the chair … I could see by his work that he would never let anything pass that wasn’t absolutely perfect.
Added to that a genuinely nice guy! I would highly recommend Russell!