Allstate Insurance: Joe Jabr

I have been with this agency for over 21 years and Joe is just the best Insurance agent ever! He and his staff, especially Kim and Ibet, are always looking for discounts on my behalf, they stay in touch often throughout the year and whenever I needed to file a claim, they were prompt, caring and always had my back. The claims process was thorough and painless and Joe followed up to make sure all my questions and concerns are resolved.
I have referred many friends and relatives and always received a prompt thank you card showing their appreciation and I will continue to refer others to him because I love Allstate and especially this agency!

I know, insurance is boring right? Until the day comes when you really need it. This guy has been there for me when the chips were down. My house flooded once when I was 3000 miles away on vacation and not only was I covered, but he showed up at the house and oversaw the contractors put all our worldly possessions in storage. The rebuild was underway when we got home a week later and he had a 3 bedroom suite at Marriott Residence Inn reserved for our family of 5 waiting for us. 5 weeks later we were moving back in. THAT is service I’ll never forget!

For the record, I don’t even give them one star. I’ve been with allstate and Joe Jabr for over 20 years, currently insuring three properties. I haven’t filed a single claim in those 20+ years until a week ago. Since then they’ve done everything they can to deny my claim or to pay out on my claim. It was a leaking water valve in an upstairs bathroom that was noticed within days on the ceiling of the downstairs bathroom. First they said they’d deny the claim if it wasn’t a «sudden water burst». Now that that excuse won’t stand up, they are now saying that the damage is due to water splashing out from a slightly open shower door. In addition, two water mitigation companies have looked at the damage (one an informal estimate at this point, not in writing yet) and one has a written estimate of ~3500.00 just in removal of the damage. Of course, the estimator from allstate is saying the damage is less than 1000.00 and guess what? Our deductible is 1000.00 so they won’t pay out on the claim.
Yeah, they’re great as long as you’re paying them money but put in a claim and see how far you get. Needless to say, I’m cancelling coverage and filing a complaint with the state.