Alum Rock Shell

Always a long wait, that is when you are able to actually use the car wash. Be carefully entering codes, might freeze machine on you. Machine does not accept debit/​credit cards and office is not always open. Would only come here as a last resort and even then I would rethink it

Stopped here because I needed my car washed and some gas. Printed the receipt at the pump for car was and then waited 45 minutes in line for car wash. When I got to the front of the line (whooohooo! I was hungry and tired from a long day) the machine asked me for a code. I looked at my receipt and tried ALL the numbers on receipt.
Frustrated, and not wanting to make other people wait,

The girl i was helped by today was totally great. She actually seemed happy with herself and her job. I was there about 6:45am or a bit earlier. She gladly completed my transaction and smiled.
E z in and out.
I dont use the wash here any more though. This wash will NEVER clean. It leaves spots of dirt and water always. (But that has nothing to do with her. I have stopped using the wash here months and months ago)
The getting in and out onto Alum Rock can be a bear though during days. Best times are late nights or early mornings.
During the days the staff is quite a bit more moody.

I pass by this place everyday on my commute to and from work, and typically fill up with premium shell :-). Recently they serviced the underground tanks and have since been advertising a discount if gas is purchased. Since the place was shut down for weeks and had construction going on I figured they had also finally fixed the car wash that was constantly out of service in the past. So today I filled up and purchased an express wash, I drove up to the car wash and watched the machine do it’s thing. I usually find these automated car wash machines entertaining, but in this case, it was just plain sad! The brushes didn’t even scrub my car completely, and seemed to be way off from what they should be doing (washing the car). I pulled out and looked at the car, as I expected it was still dirty. I went to the attendant (Named Candy) for help with the issue, and told her what had happened. I simply told her my car was still dirty (machine had completely missed my roof and the back of my car!), and would like another wash or a refund. She then said to me «what did you expect for seven dollars?», a carwash of course! She then said“it’s not the same as the $ 8 or $ 9 wash”. I then asked her, if I pay the $ 8 or $ 9 dollars, would the machine wash my car properly? She then responded «I don’t know…» and added, I’d have to speak with a manager tomorrow for a refund. Since the line was building up, I just gave up and cut my losses! I can’t believe the horrible customer service this place has, and after reading some of the other reviews I’m now completely convinced this place does not care for it’s customers at all! I’m never spending my hard earned money here every again, and definitely not recommending it. There’s plenty of other gas stations providing quality fuel and quality service, the way it should be!

¼/​13 I went back & spoke with the manager today & she was very cordial. She gave me back the difference & she called someone to come fix the pump while I was standing there. Her demeanor was professional & completely different than the cashier who «helped» me last night. I upgraded my review to 3 stars instead of 5 because I had to return the next day to speak with a manager for my refund when it should’ve been given right away. How many more people were ripped off during that 24 hours on their price of gas & their car wash?

This stupid f*cking place just got remodeled and still got annoying lousy customer service. I came for the car wash and gas, while I was getting my car wash, the wash got jam which leaves my car stuck so there was a fat ass line and I had to exit with my car that had soap still all over it, demanded my money back and for them to water my car at least. Instead, they gave me some bullshit bout no money back but can refund my car wash. Really? I have to wait in the f*cking long ass line again while my car dries up in soap? Terrible. Don’t fucking go here and use their car wash. Piece of shits. I will be filing a complaint soon as well.

This place has the worst customer service ever. The car wash doesn’t work most of the time and there was a time when the wash stopped when it was adding soap. I went in and the cashier had a really bad attitude and said it was my fault.
I went the next time and she was giving me an attitude saying that if there’s a problem she won’t refund, when I simply asked to purchase a wash. I asked for the manager and she said she was the manager and owner. (I highly doubt it)
I have never experienced such bad customer service in my life. I never have a problem with any other car wash I go to. Beware of this place, the person working there has no ethics and she treats Shell’s customers badly.

Rating on price of gas only.
Stopped by for gas at 11pm, daaaaaamn! $ 3.93 per gallon unleaded. Cheapest Shell gas I’ve seen so far within the 20 mile radius. I’m sure! Hahaha, that is all!

convenient, right there off the freeway. same prices as the ones on berryessa and capitol.

Easy to get to, price is… ok. pretty good for Shell I guess. And a car wash :) thankfully, my car needs it badly!!!

GAS! GAS! GAS! Let’s just say, I have the card from Lucky’s to use here to save some cents per gallon, which is mediocre. The service here is okay depending on who it is. Last time I used my card here, and the hose wasn’t long enough for my car, so the only way I had to do was to turn my car around and re-​park it.
I told the cashier if it’s possible if I could use the card again, because I had to re-​park my car due to the hose, she was annoyed of course, and said the next time I do that again, she won’t do it for me or anyone else. O… kay… I just wanted to know if it’s possible, did not want the attitude.
Overall, I would only come here for the gas & car wash.

I stopped here on the way to a wedding and was in and out in a jiffy. The only reason why I chose this station over others is because this was the only one on this corner area that didn’t have the Cash Prices vs Credit Card pricing posted. This seems to be the norm from Kettleman City up to NorCal. It was everywhere!
I applaud Shell for not going to the dark side. The only reason why I couldn’t give them an extra star was because I (meaning my husband) went to clean the windows and the water was filthy! We washed our windows in filth anyway because they were pretty bad but come on. give us some clean water!
btw — gas is so much cheaper in the bay area compared to Carlsbad. Who would’ve thought…

I haven’t use this place for the car wash or gas, so I cannot comment on the quality of those products. The convenience store is a typical over-​priced convenience store. The cashier that I encountered is very nice and professional. The store doesn’t contain much though, mostly beverages and candy. no typical convenience items. Also, they add a surcharge for debit and credit card purchases under $ 10.00.

I was just here for the carwash. All the cycles of the wash and all of the brushes seemed to be in good working order. The back of the lot is shaded and gives you a good spot to park and dry off your car or truck like I prefer to do.