America’s Tire Store – San Jose, CA

I just wanted to write a short Kudo’s for these guys. I’ve bought my last two sets of tires here and yesterday I stopped in because I picked up a nail and had a slow leak. Imanuel Sousa found me in their system, took a quick look at the tire, jotted down the mileage and had me in and out of there in an hour or so after having fixed the flat, re-​balanced and rotated my tires, all for no charge. I watched as customers came and went and observed total professionalism. The organization really works as a team. A company that performs as they do deserves to be commended. Even if I found tires cheaper somewhere else, I’d still come here because service is king and something you don’t often find.

After researching for a few weeks trying to find the best deal and best tire for my car, I decided on a set of Pirelli’s from here. Not only did they have the best upfront pricing on a few different tires for my car, but I was able to schedule an appointment online and see which location actually had the tires IN STOCK (Businesses that have a functioning, accurate website that includes pricing and stock for tires are hard to find it seems and I am a big fan of websites that make the process easier!).
I arrived for my appointment and was second in line and the line grew QUICKLY behind me but everyone was professionally greeted and reassured they would be taken care of shortly. The line moved fast and the employee I spoke with was extremely friendly and knowledgeable. Answered any questions I had and explained any recommendations for things that he had. Never pressured me or tried to push anything on me. I actually bought the road hazard certificate for each tire because of his honesty and how he explained it clearly to me.
They had my car in and out in an hour, just as promised. Mind you, they are BUSY all day and bust their butts to make sure everyone is taken care of quickly.
Since then, I’ve been back for them to check my air, and for regular tire rotations and I’ve been 100% satisfied with my choice. I spent ALOT of money for my new set of tires and I have not regretted it AT ALL.

Went to Wheelworks to put my order in and they never return my call. I went online to put my order in with America Tire then when over to put my wheels and tires in and got within 2 hours.
One of the best service professional around and good price. Yes I did shop around and this place best price.

I don’t give a business a 5-​star rating unless it’s truly exceptional, and for my own experience, this place deserves so.
My initial thought upon discussing the issue (a flat tire) with their representative was «well, just another one of those with that sales talk again» as he showed some concern about an outside wear around the rim that could potentially prevent the tire from being fully pumped to specs. Regardless, he rolled it in to check if they could patch it. I left the car with them and came back to pick it up before closing time. To my surprise, not only did they patch the flat tire but they rotated all four and waxed ‘em! All that for free! And the process was painless.
America’s Tire, you’ve just won a new customer.

I had two tires changed at this store sometime back in six month. One of them had nail, and second in other tire was not even noticeable. When we approached them, they took care of first one nail, and also told us about second tire, ad resolved it after asking us.
So much honest, efficient, and honored warranty they placed.

Quick professional and honest team member here.
I actually had my tire done up at the Stevens Creek site.
I had an issue with my sensor so I opted to stop here about 5:30pm on a weekday.
They didn’t rush me and they were professional even though they were closing in 30minutes.
They took a diagnostic tool out and within minutes I found out that their competing vendor installed the wrong sensor! They felt super bad and I really didn’t want to go back. They gave me a deal on a new sensor and in less than 30minutes i’m back on the road safe and sound and super happy customer. I will be back with all my vehicles and will tell all that I know just to go to America Tires going forward:
Pros:
Super Friendly Staff
Lots of Staff to help.
Water and coffee while you wait
Clean spacious air conditioned lobby.
Sharks Fans
Cons:
none that i can post.

Staffs are very friendly and helpful. Make sure that you make an appointment before coming in the store cause they have at least 1 hour wait time during the weekend. I took my Wrangler for a tire rotation and they even offer life time service for only $ 70. Great deal!
I was offered bottled water which is considerate. And the waiting area has AC and fairly clean restroom.
Highly recommend.

Had a leaky tire. Called in the morning, got 2 pm appt, checked in, lot of ppl but the guys were fast and keep reassuring they’ll be with us soon. Check my tire tread let me know I should change soon but didn’t pressure me. Complementary water bottle. AC room plenty of comfortable seating. 2:40pm called my name and show me the big nail they found and didn’t need to pay. Pleasant manner, clear instruction. Friendly and fast. Didn’t have to pay, so I’d definitely check with them when I do want to switch tires. Great place for service. Make appt tho!

Took my SUV here to get new tires since all my tires were bald. I came in on a Saturday and it was pretty busy. I ended up getting the lowest priced tires with warranty since I won’t be using the car that much. The rep said it would take them about 2 hours so I went to Fry’s for a while and came back and sat in their waiting area. Service was good except after they installed the new tires, one of the wheel caps came off and they couldn’t put it back on. That would’ve bothered me if it was new, but I was able to put it back on using rubber bands and glue. I would come back here in the future for new tires.

Based on friend recommendations & Unilocal reviews, I chose America’s Tire Store to purchase a set of new tires. This location on Junction & Brokaw is also super convenient, as it is close to my work. I ordered my tires online and had them installed at the store. The waiting room is clean & well lit (they even have free waters). Joshua helped me check in and tried to sell me extra certification for the tires. I considered buying them, but then I had the mindset to ask him a few questions and realized I didn’t need that add on. My car was ready as promised, and I was on my way. I received an email reminder to bring in my car for a rotation & air check, which was handy. I haven’t had any issues and everything seems fine. I’ll see how these tires do and future customer service before I give them 5 stars.

HORRIBLE SERVICE, INCOMPETENT PEOPLE — THEY WILL BREAK YOUR CAR
I had a tire leak so I made an appointment and they (Emanuel, Nick) told me it will take 1 hr, I waited at their shop for 3 hours and they just filled air in my tires and told me there is no problem. While I was waiting I heard them telling several people how they broke their sensor by mistake and now they will charge them for it!!!
When my TPMS light went on again after 1 week and I called them back they said they don’t know how to fix tires!!!
NEVER GO HERE!!!

I had a flat tire on my Acura, I got it replaced with the spare tire and visited this location to get the actual tire fixed. Since I did not have an appointment I had to wait for couple of hours.
PROS:
* Professional Service.
* Nice Seating Area.
* Offered bottled water.
* Best part was — they did not charge me a cent ! for fixing my tire. Awesome !
Would definitely recommend this place.

I have been going here for almost 20 years, but recently the service has really sucked:
1) They broke a piece off my wheel. They did not tell me when they re-​installed the wheels. I went home and found out later, and then they admitted it and promised to purchase me new hardware.
2) 3 months passed, I called them about once a month to find out when they would order my hardware, which never showed up. I went in and spoke with a manager. Parts never showed up. I struck it up as a simple mistake, and let it slide.
3) 6 months later, I needed tires for my other car. They installed the tires and THREE of them were leaking air. Like, down to 15psi. I had to remove the wheels and bring them back to the store to have them reinstall the tires.
In the past 12 months, I have spent $ 2000 at America’s Tire on Brokaw, given them multiple chances, and not been satisfied with my service. I have also wasted about 8 hours due to their negligence, driving back and forth, dealing with them, calling on the phone, etc.
They’ve lost a lifelong customer. I highly recommend you DO NOT go to this branch. Other America’s Tires are probably fine.

I had to write a review for this place. First, I suggest making an appointment. It really speeds up the process. Justin was the awesome gentleman that helped me out. He explained everything to me in full detail and didn’t try to sell me anything that wasn’t necessary (I feel like us women get that alot). Justin was absolutely amazing and his customer service stood out so much to me. I got 3 new tires in less than an hour! Great place… amazing customer service!

These guys will say anything to try to sell you new tires. Don’t waste your hard-​earned money buying their warranties or fall prey for their scheme when they tell you to get new tires because of a punctured tire. Go elsewhere or DIY.

I came to this store originally in my Cadillac and purchased four new tires that totaled over one thousand dollars for all four. So my company van that I pay for the repairs the tire check engine light came on so I decided to go back and see what’s wrong. I parked at the free air check. For ten min not one person came to talk to me check on me nothing so I Decided to go inside and see what’s going on. Rudely guy says «you need air we will be out when we can» ok??? So twenty min come by I go back in. Guys sees me then runs around his desk and says common I’ll hurry and top you off. He fills up the back two and tells me ya they needed some air. I tell the guy ok what about my light you think that will turn it off. He replies with oh ya you should be good now. I then asked him if he can check the front two. He says the hose is not long enough to reach that far that he can’t reach. That the light shouldn go off now because the back two where low.
I GOT THE WORST SERVICE I EVER RECEIVED. WORST IS I JUST SPENT MONEY EITH THESE GUYS AND I WAS A REPAET CLIENT. WHAT BECAUSE I WAS IN A COMPANY VEHICLE I don’t GOT MONEY??? SOUNDS LIKE THESE GUYS ARE OUT JUST FOR THE BIG TIRE SALES AND DONT CARE ABOUT KEEPING PEOPLE SAFE AS MY LIGHT IS STILL ON!!!

I always make an appointment to this America’s Tire Store, even though it is further away from where I live than others. They are always punctual, sometimes take me in early, when I arrive early, and always do a great job. Last time I was there, one employee actually walked around with water bottles and asked everyone waiting if they would like one. Customer care is on point here.
Make an appointment here, because it is always full!

My tires were scratched really bad from driving on the large pothole. I’m serious, the City of San Jose need to repair the road to prevent serious accidents.
The place is located right across from Frys Electronics. I came in and was welcomed by Joshua. We went out to look at my tires and he noticed the problem right away. He had the Bridgestone tires in stock and will get them installed after two cars ahead of me.
They took my car in after 15 – 20 mins. One gentlemen asked for the wheel locks and he would get them in the trunk, but I had a lot of boxes in there and he didn’t want to go through my stuff, which was professional. Another 10 mins they are done! The service was much faster than I expected it. In Costco, you have to wait for hours!
The customer service was outstanding and really made you feel comfortable. I would come here for a check up and it’s free!

I had a flat and dropped off my tire (Approx 130pm), which was already off the car, to be patched and then remounted. I was told about 2 hours wait so I told him to just call me and I would return to have it put on. I returned about 340pm to check in and was told it would be about another hour and they would call me. I went back about 530pm and they told me I was next in line. I went back in at 620pm and told them that it has been 5 hours. If it’s going to be much longer I will just mount it myself. They pulled my car in at 625pm and mounted the tire by 633pm. Seriously guys, an 8 minute mount with spare put away and it was longer than 5 hours. If I would have not been told a 2 hour wait that turned into 5 hours it would have been a pleasant experience.

I was told to get my new tire on Monday, when I went to the store on Monday, the guy told me I need to wait until Thursday. But I did not get any call back when the tire arrived. It took me several times to call them and finally knew that my tire has arrived. It seemed they don’t always answer the call.
The actual work, quality and price is good, fast and competitive. But they should improve their customer service better.

worst experience with this store. flat tire replacement with certificate. took 3 weeks to get the tire ship to store, then their told me no record is found for the replacement tire.
Why didn’t they tell you in the first visit?
They are playing the trick on you! Watch out! I will suggest Costco instead.

Americas tire is the place to go they have always taken great care of my truck and do a great job as well the guys know what they are talking about and help out when they can Joshua is great would recommend seeing him for all your tire needs!

The service is alright, they are trying to help you as much as they can. However, both of my rims got scratched and the paint came off… make sure you check your rims before you take off from the store.

went there with a screw in the tire. After the guys there looked at the screw they claimed it CANT be fixed and that I had to buy a new tire.
It really sounded suspicious to me… the tire is 16 months old.
went to the car dealership for a second opinion and they removed the screw and fixed the new tire with no charge! I wonder why America’s tires can’t fix a such a simple issue and tries to sell new tires instead…

Retail chain that sells and repairs automotive wheels, rims, and tires. This location is set on a tiny lot on Brokaw Rd, between the 101 and 880 freeways, next to a small body repair shop.
The day before Thanksgiving, I noticed a huge nail in my tire! I called America’s Tire Store right as they opened to see if I could schedule an appointment, as I wanted to avoid the long wait-​times described in other Unilocal reviews. Unfortunately though, as it was a holiday week, they were booked for the day & were now only accepting customers on a first-​come first-​serve basis.
I dropped off my vehicle around 10am, and this place was already packed. 2 hours later though, my car was ready for pick up. They were able to patch my tire and fix it for free, even though I’d purchased my tires through Costco. Awesome!
Overall, I’m grateful that my tire was repaired, but this place gets very busy and lacks parking space for customers. The lot in front of their shop only offers parking for a handful of cars.

This rating could change, however… originally came in on Aug. 15^th for a tire repair for 2002 BMW. I was kindly told that it would be done by end of business that day. I never received a call, and since they are closed on Sundays, was not able to return until Monday come to find out that they were out of those particular model of tires and had to place an order for a new tire.
After a few weeks, and after no follow-​up calls, returned just to be told that tire was still on order and that my damaged tire and rim was nowhere to be found.
It’s been nearly four months now and still no solution… should have already, but will be contacting corporate, but afraid that I will be left out in the cold…

These guys rock! Even with a long line of people having problems with their tire and the phone ringing non-​stop, the workers here can manage themselves really well.
I was very impressed. They offer free cold water and they try to make the best of your situation.
There aren’t that many parking spaces outside this store so avoid peak hours which is probably the times people leave work early.

This is my to go store for my tire problems. The workers are very efficient and professional. No matter how busy they are, don’t worry, you won’t be ignored.
Recently got my flat tire fixed for free here.
Usually they are booked for the day of, you need to make appointment for the next day. But for all appointments, they promise it to be one hour wait.

Happy with the customer service offered by Anthony. AAA referred me to them when I called asking where I could get a new tire after mine (installed past January by AAA) got flat yesterday. I was told there was a huge amount of customers ahead of me and that I will have to wait at least 2.5 hours, so I am glad I was told that upfront. I checked with other tire shops but seems that few open on Saturday so we just went back home and came back later. Please, check before going on Saturday as they are super busy with customers and you might end up waiting for too long if you didn’t plan. I was offered different tire models and no pressure whatsoever to get the most expensive one. Good service and will use them again.

WARNING: Don’t even think about coming in without an appointment!!!
I did it and that’s what prompted me to write this review. I came in this morning to get a nail removed and I didn’t leave the place until 4 hours later. Read again. that’s 4 HOURS.
However, these guys do good work and are typically very nice and helpful, but since they don’t exactly control the volume of work that they must do, so I will not blame them for my awfully long wait time.
Don’t be like me and think you can have a walk-​in and be out in about 2 hours… Learn from my mistake ’cause that’s what they’re made for :-)

Purchased 2 sets of tires for my wife’s car and my car from America’s tire on Friday before Labor Day weekend. Called in before hand and spoke with Anthony to make sure tires were available and wanted to get a better understanding on how the rebates worked.
As we walked into the shop they were of course packed, busy! Within 15 minutes we were greeted by Nick a service rep. He verified on my wife’s car the tires were in stock and mine needed to be transferred from another location. A phone call would be made to me when the tires arrived he advised. Wife’s car was done same day and took about 1.5 hours. Fortunately, we had my car and ran errands until her car was ready for pick up. When she picked up her tires the they looked good with the exception of this white chalky paste that was still around the face of the tire near the rims. Not exactly sure why they did not bother to clean the white gunk off but this is another reason why I contributed to the 4 stars instead of the 5. The white pasty stuff was easily washed off with water when we did it at home.
Now for my car, the second reason for the 4 stars. I did not get a phone call back when my tries arrived. I called by 4 days later to check up and they apparently had the tire but no one got back to me to schedule an appointment. Sean was the one that I spoke with when I called and he was very insightful and helped me reschedule 15 minutes later because I was running late with a courtesy phone call from my end. Avoid going there Fri and Sat if possible those are the busiest days of the week without and appointment. It took me about 1:15 with an appointment. The guy I spoke with without and appointment took close to 2 hours to get his vehicle done. I spoke to several workers in the back and they were very friendly and was more than happy to let me watch them change out my tires.
Overall my experiences were good/​positive, just wished they would take the time to remove the white gunk/​paste from the tire and call me to schedule an appointment when the tires arrive.
One more thing where I feel is helpful, buy your tires when they have rebates on holidays such as July 4^th, Memorial Day, Labor Day, Etc… I was able to save $ 160 in rebates for each set or tires. Since I purchased 2 sets I was able to get $ 320 dollars back in the form of credit cards.

The guy I spoke to over the phone didn’t know how to use their computers or something because I called yesterday for a pair of bfgoodrich sport comp 2 summer tires to match my rears. They said they had it in stock and made me an appointment for today which I took off work early to go get tires. I specifically asked for him to make sure that they match the rear tires that I had purchased from a different store previously. He confirmed that he had the correct tires in stock that matched the rears.
I show up for my appointment and am greeted by a nice guy that rang me up for the tires. After sitting down and inspecting my sheet. I see they sold me all season tires. If I didn’t notice this, they would have put on the wrong tires.
Also, I made an appointment and it said it would be 45 mins to an hour. What’s the point of an appointment if you gotta wait an hour?
Anyways. Avoid this store. Go to a different location. I had a god experience at the millbrae store.

Are your tires as bald as my head? If so, do yourself and your passengers a favor and invest in one of the most important safety components on your car. I’ve been a loyal customer at this location for over a decade, and purchased tires at least six times on multiple vehicles. You can get tires just about anywhere, but do you trust your car with just about anyone? I sure don’t and the service here is as friendly as can be. As an example, I came here to drop a car off on my way to a round of golf. Dave, the manager, asked where we were going to golf, and we actually didn’t have a tee time reserved and were going to attempt to walk on at Sunnyvale Golf Course. Without hesitation, he picked up the phone, called them and ensured we were set for a tee time. Now that’s customer service.
As far as the work, it’s always done right at a reasonable price and time. Since I’ve been there so many times, I even bring new cars that haven’t needed tires yet to get a flat tire fixed, of course complimentary. It pays to be loyal in many ways, and they sure recognize it. They also have awesome deals most of the time, and their online appointment reservation is quick and reliable. It’s also cool that the Fry’s electronics store is across the street, just in case you feel like waiting and need to kill some time.
Want the job done right, at a great price and outstanding service, come here, you won’t be disappointed!