Any Mountain – San Jose

I have had two great experiences at this location this month. I am new to the area and wanted to get a good bike to ride some of the local trails. The staff was very knowledgeable and helped me choose the right bike. I found one I liked and took it on a test ride. The price on the bike was far under any internet or competitor price on anything comparable as far as I could tell (I went to about 6 different bike stores in the area to do my research).
The second good experience was with the bike repair shop. I had purchased a lower-​end bike years ago, and it was in need of serious work (brakes and derailleurs were both screwed up). The front dérailleur had a cross-​threaded nut which I couldn’t remove on my own, so I decided it was time to let the pros take a look. The techs ended up having to cut the pin to remove the nut, but they found a replacement pin and installed it for no extra charge. They called me before making any changes that would cost extra to be sure I approved (they had to replace a cable that was fraying). I rode the bike home, and it works better than it did when I bought it.
I have nothing but good things to say about the staff (I get a friendly greeting every time I walk in the front door) and their workmanship and pricing. I highly recommend giving Any Mountain your business if they have what you are looking for.

I came here with my husband a couple weeks ago to try on ski boots. The guy working in this department (Ethan?) was by far the most knowledgeable person I’ve ever met when it comes to ski boots. It sounds like Any Mountain sends him on a lot of trainings to learn about all things ski boots, and it really shows. He was able to provide great recommendations to my husband. Although we didn’t end up finding the perfect fit (it’s late season so there weren’t many boots in his size), Ethan was incredibly nice and not at all pushy. Make this your first stop when shopping for ski boots, and call to see when Ethan is working!

I came here for new snowboard equipment. Turns out I came at the perfect time as it’s end of the season sale time! It took a while for someone to come help me, but that was only because they were busy with other customers. The employees were very professional and patient, walking me through boot fitting, choosing a board and bindings with exhaustive explanation of the differences. Super helpful with answering questions too. Expect to spend some time here unless you already know exactly what you want.
Snowboard binding installation was $ 10 and they do it right on the spot for you (takes like 10 minutes). The ski binding installation is much more complicated, cost $ 30 and takes a bit longer. Any Mountain has a loyalty program where you can get a coupon if it’s your first time signing up. Also, they do price match so if you find the exact same equipment on a competitors website (especially with end of the season pricing), they’ll honor the price. But make sure you talk to the manager first as they need to authorize the cashier to give you the price match.
Overall, great experience buying new gear. You can also get the Epic passes here too if you don’t want to buy online :)

I walked around for a good 15 minutes and received no help whatsoever. Everyone seems so interested in talking to their coworker’s that they didn’t want to help their customers. Pretty unsatisfied. Left without buying anything.

Marc was really helpful with every question I asked and patient really good at customer service and knows a lot about Tahoe snowboarding etc ! As well as Nicole I will be a returning customer thanks Any mountain !!!

I was helped by Emily with heat molding of my new snow board boots she was completely awesome very helpful with everything. 5 stars for Emily and 1 star for the night assistant manager how wanted to charge 40 dollars when I could have just gone to REI down the street and paid 15 dollars. Prior to my visit I called in earlier that day to make sure they had someone to heat mold the boots that night and I also asked for a quoted which was 20 dollars. She still didn’t believe me and decided to call REI while I waited. The reason I went to Any Mountain was to Check out the difference in heat molding process and to buy some smith I/​OX goggles with some stance socks which would of been about 200 plus dollars. Decided just to pay for the heating only.

I dropped by around 8pm feb 22 and headed to the Ski department. Im still newer to the sport but obtained a great deal of knowledge through Alex. She was essential in helping me figure out what type of gear i should be looking at. Its employees like this that make shopping experiences wonderful.

Place is crazy busy on weekends but has a solid selection of ski equipment. If you go when it’s busy ask to be put on the service waiting list… it’s how they ensure customers are handled in order. Be sure to ask for Ethan if you’re looking for ski or snowboard gear — the guy’s a difference-​maker. Knows his stuff and will go the extra mile to get you what you need.

Very similar to a sports authority or outdoor world, just not quite as many different products. They carry some good quality sweatshirts and work out pants, which are usually what I’m looking for in these kind of stores. I’ve bought two pairs of pants and a sweatshirt from here in the past and I still wear them from time to time.
Since I’m not much of a snowboarder or into any other sports really, there just isn’t a whole lot for me at any mountain. I did like the sunglasses that are on display, but all of them were fairly expensive. I think you’ll find Any Mountain more useful if your looking for something other than clothes, but for my purposes it’s just an okay sporting goods store.

This place had exactly what I needed which were an edge tuner for snowboards, and wax. The girl who helped me was friendly, but didn’t know much about certain products and winged it on selecting a wax compound. Location is kinda tucked away on the side adjacent to a toys r us and target.

Thank you Any Mountain and your associate Brandon! He was very helpful and knowledgable when I was considering whether or not it was worth buying a helmet. He walked me through size/​fit, helmet types and brands, the technology and how it would be skiing with one. I am very happy with my purchase because it helped prevent a serious concussion. Brandon was amazing and I will send everyone to Any Mountain San Jose for all skiing and snowboarding needs… especially for helmets.

Warm greeting when I walked in, however dismal selection of kid’s gloves and accessories. Little to nothing on sale (same North Face jackets were on sale at REI). Will continue to shop at REI.

I recently got trousers from Any Mountain as a Christmas present, I really liked them, just the size was one number too long. When I tried to do an even exchange with the same item, same color, one number shorter, the store suddenly wanted $ 12 since a coupon applied at time of sale was no longer valid. This must be the only store around that will ask for extra money to exchange an item for size. I got money back instead, and sure enough, next week I bought these trousers at Sports Basement for $ 20 less than the coupon price.
Any Mountain, you have lost me as a customer and given me a retail horror story that will keep my friends entertained.

Sadly, with mass discount stores such as Target and great online retailers like Amazon, places like Any Mountain are quickly becoming obsolete.
I would be happy to shop here more and show my support, but their prices are a tad high. The staff at this location seem to be knowledgable of their craft, but have found many of the staffers here to be arrogant which can be hard to forgo and forgive depending on the circumstance.

A racket. I’m never going back here. First the clerk told me my coupon was fake. That’s right, she said «retailmenot used our logo without permission» (my coupon was not from retailmenot) so she wouldn’t take it. Then the register wouldn’t charge the card that my friend had. She then called someone to help and they said we had to have those cards that have letters protruding so they could charge it manually.
Hence, I walked all the way through the mall, through Ross, to get my car and bring it around so I could use my card instead of my friends.
Then another manager came out, said she will try it, and then just punched in the credit card number. Boom. Done.
Can’t even offer a penny off of a $ 140 jacket. I’m never coming back here and I’d never if I were you — just look around and buy on amazon.

I had a great experience here. First off as soon as I walked in the snowboard section I was immediately helped. The guys name is KENT. Unfortunately he only works one day a week but he was super cool. He explained to me some of the differences between boards and was helping me and doing 3 – 4 things at once. The store itself is in the West Gate mall. There was a big assortment of outdoor stuff. They sale used Items (Skis, Snowboards) for a pretty decent price. They give a 10% discount to Military. I bought a board, bindings, boots for $ 589 … turned into $ 529 with the discount. I was just really surprised how cool Kent was because I had gone to Helm of Sun Valley and they weren’t as cool as this place. That surprised me because Helm seems more local than a mainstream place like any mountain. KENT … Thanks brotha… Hope to see you on the slopes.
There are not many places in the world where you can get to the beach in an hour, the desert in two hours and snowboarding or skiing in three hours. You can do all that in California. — Alex Pettyfer

Bought a strider (bicycle) for my 2 year old. Excellent customer service. Very friendly sales rep (Aric). I would definitely go back again for out door gear.

I don’t consider myself an outdoorsy person. So when I stepped into this shop, I definitely had a million questions!
The customer service was impeccable. I was greeted immediately when I walked in & they asked if I had any questions.
Ethan was helpful in trying to find me appropriate clothing sizes, and seemed to have a great deal of knowledge on hiking shoes. He helped me find a pair which felt comfortable & suitable for the terrain that I’d be hiking in. By this time, I had an arm full of merchandise. Ethan offered to hold them up at the register so I could continue to shop.
I walked out after spending around $ 260, and was satisfied with the level of customer service they provided. It actually made me wonder if the employees were commission based, haha. I used to work in retail, so there are certain things I look for when I shop. This store met most, if not all, my expectations.
After using a jacket I had purchased for the hike, I noticed that the material was starting to ball up and form ugly patches of fuzz. I was dreading the idea of asking the store about it. I hate being THAT customer… but I knew I wouldn’t be able to wear it again.
A week later, I asked what my options were. Jason was super helpful & facilitated the return without any questions or comments. He assured me that the store may send the jacket back due to a possible manufacturer’s defect, and I could certainly get a full refund back to my original form of payment. Amazing! A store besides Nordstrom caters to customers?
I’m so glad I stopped by here instead of REI. They have an awesome selection of clearance /​sale items with great prices.

Walked in looking for a 70 liter backpack for a trip I’m going on. I had no idea what I was looking for. One of the associates (marc) was awesome enough to ask me if I needed assistance. Guided me through several packs and explained how each was different. After setting me up with some weight in the pack consistently asked how it felt and if there was any pain. Great customer service, way better than rei who didn’t even bother to ask! Also they had a 20% off sale and if you sign up with their program you get $ 20.00 off a $ 100.00+ item and $ 40.00 off a $ 200.00+ item. Awesome deal.

BEST CUSTOMER SERVICE EVER. I came to look for a pair of snow pants after an unsuccessful trip to the nearby REI. June was amazing. Attentive and thorough, she went above and beyond to help me decide which pair fit better and looked everywhere, including other stores, for a particular size and style. I ended up buying something completely different than what I was looking for but couldn’t be happier. June was so helpful, patient and kind. What a huge contrast to REI whose associates didn’t help me look for ANYTHING in the store, much less an item at a different location. The only thing that REI has going for them is the array of brands but other than that, not much else. So if you want quality customer service, go here and ask for June!

I dropped off some skis to have the bindings adjusted/​tested for new boots for my boy. Dude who wrote up my order at the repair counter could care less if I was a customer or a rock. Tried to make small talk… nothing. Asked for a tape measure to get my son’s height…“we don’t have one”. Thought he was kidding; so asked again… he wasn’t, again «we don’t have one.» What ski repair shop has no tape measure??? (Go into REI and there’s a ruler marked out right on their counter.) Or maybe he just didn’t want to put out the effort. I left the skis anyway, but I did so begrudgingly, only because they can deliver before the weekend. Not going back again.

Went here to look for skis and boots. I have a hard to fit size and the staff here was so friendly and helpful! I’ve been to several other places in the area and I always leave feeling like my difficult foot was an inconvenience. The staff here was so friendly and helpful and got me set up in no time!

I like coming here rather than the other Outdoor gear competitors across the street. I haven’t come here for snowboard gear but mainly for apparel. Big selection for Women’s ski jackets in the front of the store organized by size which is most helpful. There always seem to be some sort of sale every time I come. Helpful customer service asking if I need help. I came here yesterday to buy snowboard beanies and socks as christmas gifts

I was having a great experience shopping at their Saratoga store since the last few months as I was preparing for the upcoming ski season. I ended up spending close to $ 2K, was one of their loyal customers, sending friends and family.
Recently, I went to this store to return two items
1) Smith Helmets — Holt
Reason: This helmet is made up of the worst quality material ever. I was sitting beside a fire place at Northstar, after 25 mins, the helmet started heating up and melted on my head.
2) Celtec Gloves
Reason: Supposed to be dry and warm, I could feel snow turning to water and seeping in through the seams.
I went to the store to return these and exchange it for better quality gear.
Here is what happened:
When I informed the cashier that I am returning it because of fire damage, he directly called the store manager without responding to me.
When the store manager — Jason — came, he looked at the helmet, packed it back in the box and pushed it towards me in the most condescending way and said that i cannot return this. This left no room for discussion and I could not explain how I cannot use this helmet anymore since it is structurally damaged.
I told him that I felt he was being rude and disrespectful to which he just repeated that he cannot accept the helmet. I asked him to look at the gloves and he threw the gloves on the table and said that they were used and he will not take them back either.
His body language was the worst I have ever come across and made me feel horrible
I asked him for his name and his sentence was, «Jason, please leave the store now.» After which he literally walked me through the door. I have never treated in this way, it is shameful that a member of Vail team can behave in such a crude manner.
Seeing all this they lost two customers who were standing in the line waiting for the cashier to call them.
All he had to do was tell me nicely that their policy clearly says that you do not accept used goods.
I regret spending every penny at the store and sending my friends & family. This type of customer service from a «premium mountain resort company» — the company describes themselves like this — is not acceptable, I certainly did have, «Experience of a lifetime.» — vails company mission —

Great place for outdoor gear and ski/​snowboard equipment. Rentals too!!! Staff is very friendly. They seem to always have a sale going on. So you’re able to get the stuff you need cheaper then msrp.

Fantastically well — organized, clean, well-​run store. Salespeople are friendly without being IN YOUR FACE pushy or irritating (I like to be left alone when shopping). Nicole, young adult sales girl, was kind and real. Way to go Any Mountain. Great sales going on, too-​25% off names like Prana and The North Face– amongst others. Will definitely be back.
Note– sales lady at register did not honor $ 10 off $ 50 or more single item purchase from Retailmenot. SAID coupon was not originated by company. Oh well.

Great place! Went to REI and it was closed so we tried this place!
Blown away by the incredible service from Kevin and Lauren. Also an extremely nice person who checked us out at the cash register.
We bought a new style sleeping pad which the guy took out and showed me right then and there. We also got a camping trail stove that he did not know about so he asked another employee about it.
We are sold on this place and will continue going here in the future.

North Face — Any Mountain.
Yeah, this place is stacked with North Face gear at a reasonably good price, the only problem is that you’ll never find it in your size. Anyways, I really only gave this place a ‘Meh’ rating because it’s just ‘Meh’. It’s located within this small mall that has a Target and a food court. Sooo there’s that.
Overall, I really don’t like the layout of the location. I find it to be really… empty? Not literally, just empty in terms of how it’s organized, and how the racks are placed.
But the saving grace here is that most items will be marked down from their full retail price, so there’s that!

I’ll definitely give this store a solid 3 stars. The prices were great and many items were on sale or clearance when I went. I liked the selection of mens down coats and vests as well.
I wanted a 2lb backpacking sleeping bag and couldn’t find any. I also wanted a women’s down coat, but the selection wasn’t as great as the mens!

Haven’t really been here too often, however when I last visited, it was after coming right from REI, so this may be a bit one-​sided.
Any Mountain is your typical snow store, but everything is quite pricey, and honestly the store is a bit messy and disorganized. It is difficult to find things, I feel like glove sizes do not match their tags, and the vibe I get is «abandoned.»
I think I prefer Helm & REI to Any Mountain and don’t really see any reason to come back to Any Mountain unless they’re having some big sales…