Australian Tan

I’ve had a good experience tanning here but I find their cancellation policy very inconvenient. After finishing with the time you’ve signed up for you will continue to be billed until you print a form off of their website and mail it in to them by the 14^th of the month to have your membership cancelled for the next month. I think they rely on the fact that this is inconvenient and can easy be forgotten so they can continue to collect your money. I called to ask for a fax number to fax the form but they won’t accept it that way. It must be done by snail mail. I can cancel my gym membership onsite, why not my tanning membership? Hope you guys are enjoying my money for services never received. Please review your outdated cancellation policies.

Tho I’ve been to every location. The Saratoga location is my favorite or the blossom hill. The girls are so helpful and FRIENDLY! God I know I’m no young cute super model but the other places are snobby and rude.
My first time spraying was at the el camino location and they weren’t helpful at all. Needless to say I had to come back and the Saratoga girls hooked me up! Also if you like the airbrush I highly recommend the blossom hill store.
They are always so clean. And they have amazing lotions. It’s pricey but so worth it. Your tanning and tho it’s obviously not great for your skin they really take the time to make sure you reach your desired tan level without over tanning. The lotions are worth the money. Your investing in yourself! Don’t cheat your skin! Hydrate!!!
Love love love this place. I hate that I moved to Davis. No tanning salon compares once you’ve been to Australian Tan. We’re spoiled! If you go get s membership. Say Raven Warren referred you! We both get discounts on stuff! Thanks in advance.
Happy tanning

Ive been a member for about 7 years now, and I have the Ambassador Membership, and its the absolute best membership. I can bring friends with me for free, I get spray tans for free, I can use any bed, I get $ 20 worth of Tanning Bucks which can go towards any Merch., sometimes they have little free-​bees that they will hand out during big holidays. The staff is super fun and helpful, they know a lot about tanning, lotions, products, and they also know the harms of tanning, so if you do choose to go tanning, they aren’t trying to fool you into something. This location is a wonderful location and very happy with everything about them.

The workers are nice, place is relatively clean and the wait is typically short. Be careful when you do their tanning specials and when you discuss your contract with the workers because they are not knowledgeable with the pricing and contract details. Be sure you ask in detail about the cancellation process. When calling their number, you will talk to people at the corporate level who are rude and are of no help. They will accidentally overcharge you so watch your bank statements with this company. Evil corporation with young nice workers, so it is hard to be mad at the idiots who work the front desk and corporate office.

Great first time experience here. Clean, professional & great customer service!

Such great customer service, Jason is a sweetheart and the location is always clean! The door is also always revolving, popular spot so you know it’s good! Especially because are so many options for tanning these days. Great job Australian Tan, Saratoga!

Didn’t even notice I previously left a review, goes to show nothing’s changed.
Walked in, two people at the counter helping ONE lady with her account. No one greets or acknowledges my presence. After 5 mins or so I go to the restroom since they’re taking a while, I come out and there’s a line now. I stand on the side since I was originally the only other one there. Still no acknowledgement. The guy with curly hair and nose ring, greets a man in line and begins to help him and says hi to someone in line.
I apologized to the man and asked the worker if he was going to acknowledge me or am I invisible I’ve been waiting for over 15 mins at this point! He just says oh yeah ill help you, and I told him the minimum you could do is greet or let me know you’ll be work me soon.
He makes some excuse of how the lady had an issue with her account, not sure how that relates to situation at all. Then some random chick in line starts getting involved in our conversation.
Hands down so unprofessional. I will never return here again, beyond disgusted.
The teens working at blossom hill store are a million times nicer

My wife received a week-​long trial package as a gift from a colleague. On the final day of the trial, she went in to get a tan, to be told be the clerk that they did not have anything in the system under her name. My wife mentioned to her that they told her on the initial visit, that the package was good for 7 days from when she first comes in.
The newbie-​of-​an-​employee, I presume, searches for a few minutes in their system, to basically tell my wife the same thing, that’s there is nothing that she can do. My wife then asks if she can ask a manger, only to be told that there was none on site (a bit odd), so she proceeds to call her manager, but to no avail, as two calls later, her manager did not answer their phone.
Same employee then seems to figure out the problem… my wife came in at 11:23 a.m. the week before, and since it was later on in the afternoon, obviously past 11:23, that the system then deemed her trial complete. Um, hello, common sense says that you’d allow the customer to receive said services on the final day of package, no matter the time that it was input into the system.
Not trying to be difficult, my wife asks if she can just get her last session in… and same response, «There’s nothing that I can do…»
If your establishment is going to have an incompetent employee «run» the store while management is out, then so be it.
I’m not one to leave negative reviews, UNLESS the service provided (or not provided in this case) is just absolutely horrible…

Always a great place to come in for a tan. The ladies that work here are very helpful and nice! Love their recommendations! The place itself is very clean and it is very cute! I love coming in to tan and will continue to come here!

The headquarters for this company are pretty unreliable… I was supposed to get a refund as they said it takes three to four days well its been a week I don’t think I should have to call a third time after they already told me its being processed the second time. there follow through is kind of a joke. after years and a lot of money kind of reconsidering going else where especially with them not having a computer system that understands you have a credit on your account but stl charges you the full balance at the end of the month… frustrating! As for the beds and rooms everything is still the same… just don’t have to deal with the headquarters its a nightmare!

Superclean and super friendly with extremely new! So bright with very friendly staff! Great visit here today 9÷30÷2014 at 5:45pm

I went in and was impressed with all the beds they offer. Before buying a package I wanted to try out a few beds. There was a misundertsanding with the Unilocal deal. If you buy a deal you have to use the entire amount your first visit. No one told me this and its not listed on the rules, so I was pretty bummed but Sebree (spelling is probably incorrect) was helping me and she was able to make an exception since I was a new customer.
After trying all the level beds, I actually really like the level 2 bed. I get very dark from it and it is much less then the monthly level 5.
Also, the versapa spray machine is top of the line. You will not streak at all but I wish that they would consider using a different solution like norvel or chocolate sunless because if you go too dark with versa it is orangey.
Prices are great, employees are friendly and you see results. If you are thinking of joining, call Sebree, she is great.

This is by far my favorite tanning salon. The girls are all super friendly, super knowledgeable, and professional. They always make sure to tell you the deal of the month. At the same time they are not pushy so I never feel pressured to buy the deal or upgrade. Last time I was in I was skeptical about the spray before a trip to Vegas but they promised me I wouldn’t be streaky and orange so I took the opportunity to enhance my tan before my trip. I’m so glad I did. Because they use a bronze base self tanner I definitely did not turn orange and to my surprise absolutely no streaks. The girls gave very clear instructions on what to do both before and after to ensure optimal results. Super happy and will continue to tan here!

The girls here are super knowledgeable and helpful. They work with you to get the best membership for you, not the most expensive one for them. You can get a good tan pretty fast. They also do a lotion special from time to time that makes lotion more affordable.
Taking one star away because it’s sooooo expensiiiive… but I guess the beds are high quality.

I was already tall and handsome. Just needed the dark.

This particular location always has very clean beds and friendly faces. There was not a lot of pressure to get a more expensive membership and I appreciate that. Australian Tan does a nice special for unlimited tanning for 20 bucks/​month for minimum 6 months for a low level bed. I purchased a Unilocal deal for $ 20 and got $ 50 to spend there. I have never had to wait more than 3 minutes for a bed, even during busier hours. All of the rooms are pretty spacious and clean. When you arrive, they ask for your name, check your fingerprint and get you into a bed immediately. All of the lotions they sell are pretty pricey, I do think they should have a better array of prices for those on a smaller budget.
The parking lot at this location is tough because there is a lot going on. I with the hours on the weekend were a bit longer (6pm and 5pm).

I have been doing horrible, horrible things to my skin over the last few years. I know tanning has horrible consequences but I love being dark. There, I said it!
As soon as Australian opened near me I signed up for a membership. The deals they had back then were pretty reasonable. My membership has been active for probably 4 years and is still the same price, $ 32.99 per month for unlimited tanning in a level 2 bed. One month, when I had to switch payments over to my new credit card, one of the girls working there noticed how little I was paying and said «Wow, how do you still have this low price?» Not really sure if it was supposed to go up over time, but i’m glad it hasn’t. I haven’t really payed attention as to what memberships go for these days but I know they’re not that low.
On to the salon itself. It always looks clean and well maintained, but then again how can you really keep something that people continue to sweat on day after day that clean? It’s a pretty gross thought, but hey, we still tan there. Other than the obvious, I’d say 4 stars for cleanliness.
A few not so great things:
1. It’s usually crowded: I guess I can’t complain too much, seeing how I always go after work around 5:30.
3. Staff at the front desk: Most of the girls are very friendly and helpful but on occasion I’ve seen some straight up snotty attitudes towards other customers.
2. Parking: Parking here makes me want to gauge my eyes out! This is the most randomn spot for a tanning place, in the middle of an Asian shopping center. It’s always crowded and don’t ever park on the street, the meter maids will ticket you for sure (learned that the hard way!)
All in all it is a good salon and I will continue to frequent!

I love this place! the beds are nice and well maintained. And the girls here are so friendly and helpful!
I’m sad that now that I’m expecting I won’t be able to come here for a while. Highly recommend!

Summer’s a comin’ and nobody wants to see pale ashy legs strutting around in shorts.
Anyway, I haven’t been to other ATCs, but this one is decent. The staffs are friendly (most of the time). The beds are clean. Music choices are questionable, but it’s not so bad toughing it out for less than 10 minutes. Overall, I would definitely recommend this place to others.

I have given Australian Tanning Co so many chances to prove themselves and I always find myself with the bitter aftertaste of disappointment.
At the price Australian Tanning Co charges — the «activation fee» ($ 49 for month to month) and monthly fee ($ 89+Obama tax, automatically charged, unless you MAIL a cancellation card to corporate two weeks before you wish to cancel… can you say HASSEL?) I expect a higher quality of equipment and professionalism.
Since I started my latest membership, «Level 3,» of three visits I’ve been placed in two beds that have cracked plexiglass and at least one burned out bulb. AND the decals on the «control center» inside the bed are worn off and are barely visible. ALSO they leave on top of your clean towel a dirty, little up-​sale advertisement card.
If memberships were cheaper I’d consider this appropriate but the ambience and price indicates that this salon is «top notch» — not feeling it. I’d rather pay more for higher quality i.e. Sole di Paradiso.
The staff here is educated and helpful. At the end of the day, the salon is literally a stones throw from my house and the stand up level 3 is pretty good. Minimal wait, about 20 beds.
I will definitely look into another salon for my next tanning experience unless they decide to step their game up.