AutoZone

To be completely honest, I hardly know anything about my car. Luckily, my car tells me when I need oil change, washer fluid, coolant, etc. My coolant light went on, so I stopped by to pick some up. I would say that I was in the store longer than I should have (not knowing exactly what I was purchasing, considering there are different coolant grades) when all I had to do was pick up and go. I never once got asked if I needed help.
To management: This goes for both male and female customer, I think it’s standard in retail for the associate to at least ask if their customer needed help with anything. Especially if whatever their purchasing could potentially mess up their engine.
Let’s just say I ended up purchasing the wrong coolant grade.

This shop is the worst. They are rude and not very knowledgable. Recently I went to recycle oil, and they told me they could not help me because there was water in the oil. I dispose of all my coolant separate, and would not think to combine the two. I understand that there may be people who try to get rid of oil and water at the same time, but I am not one of those people. I will never shop there again.

Worst. Service. EVER. Horrible staff! The girl who «helped» me (who’s name/​name tag was «Sincerely M.») was so bad at her job and all I did was ask for a battery for my car –_​_​_​–
I had asked her if it was possible for someone to just change the battery for me in order to get the discount/​rebate they advertise: exchange your old battery and get like $ 5 off or a discounted price on the battery. She told me «well, we’re kinda busy right now and it’s just 2 of us working». There were 3 people behind me and they had cleared out by the time I walked back in 4 mins later to explain that the address on my warranty was incorrect. Stupid. So no discount, sure whatever. I just wanted to get the f out of there before I raised hell.
The best part of everything? They sold me a brand new battery that LEAKED all over my carpet and BURNED IT COMPLETELY OFF!!! If there was a way to charge these idiots for what happened…
Never, and I mean NEVER come here. Lazy, horrible employees.

I usually go to O’Reilly, however because i was looking for something that they didn’t carry, i decided to try auto zone. I went to auto zone for a light bulb for my motorcycle. I was standing in the aisle looking at them when an employee walked over to stay stocking shelves. Because i was having issues finding the correct light bulb, my sister said «ask him» to which he replied, «there is someone at the counter who can help you. «as i continued to look at the specifics of the light bulbs on the shelf, the employee very rudely asked me to move so he could stock the shelf. The only reason i am giving this place a star is because the employee at the register was extremely friendly. I will not be back.

I visited this store for the first time today in need of a battery. Alicia was exceptionally helpful and knowledgable. She looked up my old battery’s warrantee information, instantly found a replacement and even removed the bad battery and replaced with the new one.

Long time over due for review. I’ve been coming to this store for about 10 years. The customer service was really good. Over the years the employees that work there is a hit and miss. They really know nothing about cars just a computer that tells them what part it is I miss they old crew that used to work there.

I went early yesterday morning to pick up a starter for my car I placed on hold the previous day, and I happened to write a check and it was declined. I have the dough and the short female behind the counter with her dirty tat had attitude. That female needs to be retrained. No customer service. I will not ever go there again. She gave me a receipt with some code on it and I called the number and the person I spoke with said everything was alright with my check. but since I wrote a check for AUTOZONE for the first time that I was some kind of risk… Please people be aware.

If you ever run into these people, don’t! Go the other way and if you are able to, go to a different store. These people that work here are douche bags and don’t fucking have any positive customer service. They fucking suck!
Went in there to exchange a battery, dude didn’t even tell us that we get a credit for exchange, I saw the promo on the door and has to ask. Then loser decided to tell me he applied it. Mother effers forgot to give us our receipt and the other worker rudely ripped it off the machine and flung his arm towards my father to give it to him.
Had to come back because these no nothing workers didn’t tell us that OEM battery terminals are different sizes and need an adapter.
Bought one after coming back twice and as I left a gentleman approached my father and I to tell us that he had the same experience. Poor customer service and not enough people who know anything about auto mechanics.
I decided to blast this place on Unilocal because people should know what they’re stepping into when they walk into this dump.

Overall a great location. I came here a few times for parts, oil, and even with a dead battery. They tested my battery and even offered to check out my alternator the next time I was in. There’s a young lady that works there who has a pretty rude attitude though, hence the 1 star deduction.

Needed the following items:
Cabin Air Filter: Got it, but got the last one compatible for my car. It think it was about $ 15.99 which is more than I would usually pay online. I really need to learn how to make my own :|
Of course everything is marked up, but because everything is in one place and my car was starting to smell like something nasty died somewhere between my hood and glove box, I sucked it up and got it. I was in and out in less than 3 minutes.
Plenty of parking, smiling employees,

This is a regular stop for my car needs. Prices for certain items are actually lower than what I can find online!
I regularly take advantage of being loaned tools by them, usually a torque wrench. Service is usually good to great when I go. The staff has been pretty helpful with all my questions. And with all the workers they have in this store they usually take care of customers pretty fast. I don’t think I’ve ever seen a huge line here.

I’ve been here couple times and I have not had any bad experience. My last visit was about over seven months ago, if you ever had a new dead battery you can take it here and charge it the whole day with no cost. I bought some oil and air freshener yesterday and it was quick. What do you expect?
It’s Autozone they got what you need!

Been a long time, but I had to write a review for this place. I always had good experiences when ever I went and the staff always helped me out. I bought a battery from them about a year ago and it went bad 8 months later. It was not the battery that had an issue, but it was my terminals that were loose, which made the battery not charge anymore. The manager replaced it right away, since I was still under warranty. I’ve only dealt with him, when ever I go here and he pretty much helped me install the battery for free. I mean I did most of the work, but he still provided me with the tools. Don’t know his name, but he’s bald and has good sense of humor.

Okay, if you:
— Know about cars and just want a part: This is good for you, its cheap and good!
Now, if you Dont:
–Know about how stuff in a car works: Be cautious, They’ll always just point you to the most expensive part.
I am a Student at a vocational school, including my father’s 40+ years of automotive experience passed down to me, i go down here and was going to pick up a set of Plugs’ for my 4-​banger, i wanted Iridium plugs approved for OEM replacement (a little bit more coin for a little bit more miles in a gas tank, varies on car to car.), i asked them what is the OEM plugs for my car (as just a little test), They led me straight to the Highest priced Iridium plugs 8 $, not the platinum tipped plugs at 3 $ (OEM listed in the book) First strike, nothing really bad. got my high end plugs and left, done deal
A few months back…
i went with a friend to buy a few car parts, they tried to sell my friend fuel stabilizer, misinforming him that it will make the car run better, i told him to return it (that stuff will clog your fuel filter! (and thus, making you have to buy another one… second strike)
The main point is, if your a person who checks on forums (like car specific forums like toyotanation — for toyota’s), or read your car’s manual (THE BOOK WAS WRITTEN BY THE PEOPLE WHO BUILT THE CAR, the dealers/​store can’t beat what the book wrote, unless there was a recent Tech.Service.Bulletin that said otherwise, AND/​OR You are sufficient enough to know what is a lie and what is the truth, then Go ahead, go here! you’ll get parts for CHEAP!
Just make sure you dont get tricked into something you dont need!

The store manager is really nice and informative. He is always making sure I have everything I was looking for.

Staff needs to pay more attention to it’s customers. Was in there the other day and witnessed a family working together to shoplift. What if I needed that tool /​part and it was the last one?
I also remember waiting a full 8 minutes for service at the register! That guy doing «who knows what» behind that wall of spark plugs needs to get his lazy a** up and help people that are ready to pay, regardless of how many people are in the store!

I went there on Mothers Day because I needed power steering fluid, and fuel injector cleaner. One guy said hello and was nice, Nice and friendly guy, who was energetic. I saw him help this customer a whole lot, but the other 3 people there did nothing. Moreover, they served two more people who were behind me in line. I just put the stuff back and left. I will write a letter to corp.

I agree with Julia P that this place has great customer service for the size of this store. The staff seems to be always on point on giving me exactly what I need and what I’m asking for whether it is $ 1.99 or $ 199. I like that they give you options and make you feel like they’re not trying to sell you something that’s more expensive if you don’t need it.
The fact that they keep it real with you is my favorite part of this store. They have a decent selection of everything else and I was surprised to find that they carry security torx bits! Nice find at Autozone.

Exceptional customer service! It is a small store with limited staff but they are always willing to help. I usually come here for replacement headlight bulbs and I usually come in and they find exactly what I’m looking for.
I have no idea how to replace headlights so one of the guys working actually came out to my car — removed the bulb replaced it for me. He made sure that it worked — told me to turn it off and on several times. I thought it was so nice of him and even tried to tip him but he refused to take it.

Been here twice and I’m impressed by their excellent customer service
and speedy checkout.
A smaller store, but they have what I need. Prices are not walmart low and neither is the customer service like walmart.
If ya gotta have it now, then go here.
Tip: if you are not sure, which is the best product; ask a sales rep.
they will know the mediocre from the good stuff.
Plenty of easy parking.